SUMMARY:

• Lead Organization Change Management activities using ASAP Methodology including stakeholder engagement, develop and deliver change management activity plans, communication plans, business readiness, organization alignment, change impacts and action planning; SAP Activate Methodology Certification in progress
• Development and execution of stakeholder analysis, surveys, executive messaging and presentations, newsletters, announcements and communications delivery highlighting project plan milestones
• Relationship building and partnering developing Change Agent networks in cross - functional environments
• Lead teams in end to end business process flows, gathering business requirements, identifying business scenario testing strategy, writing test scripts, tracking defects, issues, onboarding and training UAT users and measurement and analysis of training results
• Ability to ramp up quickly with new technology; prefer dynamic and fast paced environment where multi-tasking is mandatory
• 10 years Corporate Retail business analysis experience aligning teams through business requirement gathering and change impact assessments, process improvement, process flows, functional end-to-end testing, training and identifying gaps and risks
• 15 years managing, developing and delivering training plans, train the trainer, developing training curriculum, training manuals and educational materials such as BPPs, work instructions, quick reference guides, job aids, tests, class evaluations
• Advanced level MS Office, Excel, Word, Access, Visio, PowerPoint, SharePoint
• SME/Administrator experience in SAP(R/3) Master Data, Pricing & Promotions, Purchasing; Lawson HRIS; ADP Enterprise HR EV5; ESS/MSS; Cornerstone LMS; Quality Center, familiarity with uPerform (Infopak), MS Project, MS Lync

EXPERIENCE:

Confidential, Jersey City, NJ 

MANAGING CONSULTANT

• Lead Organization Change Management initiatives using ASAP methodology. Build relationships and partner with key stakeholders across multiple work streams supporting standardization and process improvement. Conduct, manage and measure change impact assessments, action plans, change strategies, role changes, communications, process workshops, organization readiness and measure OCM effectiveness. Develop executive messaging, presentations and provide significant documentation to a Communications Toolkit highlighting project plan milestones focusing delivery on the client.

Confidential, Fort Myers, FL

LEAD ANALYST 

• Managed India off-shore AP processing team. Managed Regional and District Supplier relationship representatives in process improvement and global enterprise data governance. Provided regular communications, training and business analysis and metrics aligning standards with GE Global Operations. Supported accounting and controls functions within the accounts payable team. Governance of 3rd party providers, supplier audits, drove compliance and adoption of new system technology and business process.

Confidential

PRINCIPAL CONSULTANT

• Lead SAP Organization Change Management, Training, Business Analysis and Communication initiatives using ASAP methodology. Developed executive communications and presentations for the PMO, HR, Finance, Operations and IT teams. Built effective business partnerships with leaders and functional leads in the development, implementation, measurement and analysis of change strategies, plans and activities including business impact assessments, role changes, communications. Conducted process workshops, organization readiness surveys, stakeholder support and management business process improvement workshops, Business Process and Procedures (BPPs) and OCM effectiveness measurement. Drove adoption of SAP organizationally and individually.

Confidential

CHANGE MANAGEMENT CONSULTANT

• Supported SAP and JDA Organization Change Management and training initiatives through ASAP methodology. Developed and managed cross-functional teams through business impact assessments and action plans in Master Data, Planning, Allocation and IT business areas. Built effective business partnerships with leaders and project team leads in the development, implementation and measurement of change strategies and activities. Provided stakeholder support and integrated process improvement.

Confidential, Fort Myers FL

LOGISTICS ANALYST

• Developed business process flow documentation, communications including Logistics brochure, management presentations and recognition activities. Conducted logistics financial analysis, freight rate analysis in warehouse management systems including testing and development of new Access source data imports. Supported the financial, strategic and technical capabilities of the organization with cost analysis and KPI reporting (MS Access, BI/BW, Excel, and PowerPoint).

 Fort Myers FL, Human Resources

 TRAINING ANALYST

• Lead, planned and delivered workshops analyzing and documenting business processes to identify gaps, risks and improvements. Supported project OCM initiatives and activities. Planned, designed, developed and implemented course curriculums, including functional, technical and tracking readiness by users and cross-functional work streams over a multi-brand diverse population. Managed and delivered training programs (ADP Enterprise Payroll, Virtual Edge Talent Acquisition, ESS, MSS, LMS/Cornerstone, SAP ERP, SharePoint). Developed e-learning materials, BPPs, job aids, FAQs, user manuals, quick reference guides, exercises, process flows. Developed and delivered communication plans, change impact and readiness assessments. Managed stakeholder analysis and training plans and schedules. Provided technical and functional implementation support of Virtual Edge Talent Acquisition software, ESS, MSS. Participated in Unit Testing and UAT, writing test scripts, gathered business requirements, utilized Quality Center for tracking defects and issues.

Confidential, Fort Myers FL, Information Technology

SAP MASTER DATA ANALYST

• Supported SAP ERP Retail as a Master Data Super User (SME). Recommended and document functional design based on business requirements, work flow, processes and procedures. Lead, planned and delivered workshops for change impacts and process flows. Built table structure of SAP Master Data including Merch Categories, Hierarchies, Site and Vendor Master, Purchasing, Pricing and Promotions. Recommended functional enhancements, utilized Quality Center to monitor issues and defects, researched, tested, documented business and system processes. Designed and delivered in-house e-learning programs on SAP 101 topics such as BI/BW, ECC, Master Data, Purchasing, Pricing & Promotions. Partnered and delivered with IT and consultants the SAP implementation UAT testing plans, wrote test scripts and ensured application functionality was consistent through to Legacy systems, POS, Mozart, WM/PkMS, Sales Audit. Provided post-implementation guidance and training. Managed SharePoint document repository for project implementation.

Confidential, Fort Myers FL, Human Resources

HRIS SR ANALYST

• Coordinated and managed the table structure/development of Lawson HRIS. Lead, planned and delivered workshops to document change impacts and business processes. Identified interface faults and discrepancies between ADP Payroll, Lawson HRIS, POS and Store Portal functional designs. Recommended solutions to IT based on business requirements. Documented functional specs, work flow, business process and procedures to meet SOX compliance. Assisted in development of complex executive compensation and bonus plans, provided analytical support and audits, EEO reporting, FTEs/turnover, incentive programs. Participated in UAT, wrote test scripts and recommended HRIS administrative changes. Provided HR policy interpretation and assisted in defining HR processes and policies. Trained and supported end users, created documentation for user manuals, processes, training and ad hoc communications. Partnered with IT, Payroll, Store Support, Internal Audit and management teams to improve integrated business processes and Lawson HR/ADP functionality with work flow analysis. Managed three FTEs workload and performance.