SUMMARY

• 20 years in Software Quality Assurance
• Six years as Test Lead for software testing teams, 5 years leading UAT
• Six years testing mobile devices
• Six years as test lead for accessibility/Section 508/WAI compliance
• Ten years in full management as university payroll director, with 18 employees

TECHNICAL SKILLS

• Test/defect management with various tools, development of defect and change management systems; HP/ALM (administrator), 5 years; JIRA, 4 years
• SME/testing expertise with Website Accessibility Initiative/W3C/Section 508, 6 years
• Website testing: desktop, smartphone, tablet and emulation testing in multimedia environments and mobile ordering platforms (iOS and Android)
• Agile/SCRUM 6 years, EPLC 4 years, SDLC, CMMI, ITIL, Waterfall, Iterative
• Strong experience in Business Analysis and requirements definition in medical device R&D and CDC contracts, 6 years
• Requirements - based, story-based and use-case test planning, development and execution
• End-to-end testing: black box, white box, smoke, integration, regression, product, functional, unit, performance, stress/load, boundary, positive/negative, UAT, embedded/firmware, host software
• QA for all documentation, help files, GUI interfaces
• Metrics creation and management; full traceability development and management

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Senior QA Analyst / QA Specialist

Responsibilities and Achievements:

• Website testing for NBA.com, 30 team sites; verification of all features, ads, analytics, SEO, VOD, social media, WCAG/WAI compliance and general website accessibility; extensive smartphone, tablet testing (iOS, Android) on combined mobile platform and responsive design methodology.
• Perform all website accessibility compliance testing with JAWS, NVDA, Voice Over, ChromeVox, Chrome Accessibility Developer tools, Color Contrast Analyzer, Link Checker and other extension tools used for accessibility validation.
• Training and advisory resource for QA team/offshore on WAI testing and methodology

Environment: HP/ALM, Agile/Scrum, Drupal, Charles, JIRA/Confluence, HTML, Java Console

Confidential, Duluth, GA

Senior QA Analyst / Team Lead

Responsibilities and Achievements:

• Testing and support of web-based Order to Cash application; testing of OTC conversion to mobile ordering (iOS, Android) utilizing responsive design.
• Team Lead for QA group (2-4); development and monitoring of integrated defect management system and change control with a very aggressive release schedule. Extensive UAT preparation and management.
• Supply chain management system integration and conversion testing for web-based and direct access ordering and distribution center warehouse fulfillment for domestic and international partners, combining SAP/Manhattan/ARIBA and multiple associated middleware systems; conversion of Order to Cash and warehouse management systems from AS400 to SAP/Manhattan based platform.

Environment: HP/ALM (administrator), AS400, SAP, Manhattan, Cloud-based testing

Confidential, Atlanta, GA

Senior QA Analyst / QA Specialist

Responsibilities and Achievements:

• Website testing for NBA.com, 30 team sites; verification of all features, ads, analytics, SEO, VOD, social media, WCAG/WAI compliance and general website accessibility; extensive smartphone, tablet testing (iOS, Android) on combined mobile platform and responsive design methodology.
• Performed all website accessibility compliance testing with JAWS, NVDA, Voice Over, ChromeVox, Chrome Accessibility Developer tools, Color Contrast Analyzer, Link Checker and other extension tools used for accessibility validation.
• Trained QA team and offshore on WAI testing methodology, advised CMS/Drupal development on WAI compliance

Environment: HP/ALM, Agile/Scrum, Drupal, Charles, JIRA/Confluence, HTML, HTTP, Java Console

Confidential, Atlanta, GA

Senior QA Engineer / Test Team Lead

Responsibilities and Achievements:

• Contracted to CDC; validated multi-tier VMWare platform
• Failover, Business Continuity, High Availability and Disaster Recovery testing
• As QA/BA, defined and led conversion of OMB forms to fillable PDF for national security program including multiple UAT for CDC client, tested/directed 508 compliance efforts.

Environment : HP/QC, QTP, Agile/Scrum, SharePoint, SSRS, TFS, Java Console

Confidential, Atlanta, GA

Senior QA Engineer

Responsibilities and Achievements:

• Created requirements documentation and validated product functionality and safety, using software tools and lab systems.
• Company did not receive FDA panel recommendation for their primary product, resulting in 50% workforce reduction.

Environment: Agile, RTH (Requirements/Testing Hub), PVCS, Linux, LabView/vi edito

Confidential, Atlanta, GA

QA Test Team Lead/Senior SQA Engineer

Responsibilities and Achievements:

• Fulfilled all functions of QA Management for 3+ years on high profile CDC contract
• Developed quality management plan, test plans and protocols, process improvement
• Defined and managed Total Quality Management for web-based applications and public-facing website
• Defined project and system requirements as acting Business Analyst for 2 years
• Defined quality goals, activities, and verification procedures using HP/QC for a multi-tiered VMware system
• Followed EPLC/SDLC guidelines, Agile/Scrum for 2+ years with multiple sprint cycles
• Performed requirements gathering and documentation, risk analysis and mitigation, root cause analysis and resolution
• Certified web applications and public-facing website for Section 508 compliance
• Planned/directed QA in Failover, Business Continuity, High Availability and Disaster Recovery testing and multiple UAT for CDC client
• Recognized as SME, mentor to junior team members
• Team leader for special HHS/USDA interagency implementation group.

Environment : Agile/Scrum, HP/QC, QTP, J2EE, VMWare, Crystal Reports/CMC, Oracle, Documentum, ClearCase, XML, CMS, HTML, HTTP, ITIL, SSH Authentication/transfer

Confidential, Duluth, GA

Sr Software Test Engineer / Team Lead

Responsibilities and Achievements:

• Fulfilled all functions of QA Lead
• Pushed 5 products through FDA approval
• Validated high-precision syringe infusion pumps, respiratory care devices and informatics-based device servers for the medical industry
• Defined device and control system requirements as Business Analyst for 3 years
• Analyzed, developed and deployed testing and methodologies and managed offshore test development
• Directed, trained, advised and coordinated local and offshore testing teams; saved 6 months of labor costs by accepting position managing offshore efforts
• Set up laboratory testing environments, revised user and administrative manuals.

Environment : RequisitePro, PVCS, Mantis, Bugzilla, .NET, XML, Crystal Reports, FMEA, HIPAA, ISO13485, LabView/vi editor, FDA/510(k)

Confidential, Kennesaw GA

Software Test Engineer

Responsibilities and Achievements:

• Pushed 3 products through FDA approval in development and manufacture of polysomnographic sleep monitors and oxygen delivery devices
• Set up test environments using laboratory simulations, Labview, embedded tools
• Researched/confirmed functional and software compliance with HIPAA regulations.

Environment: DOORS, TestDirector, PVCS, .NET, Crystal Reports, FDA/510(k)

Confidential, Norcross, GA

Software Test Engineer

Responsibilities and Achievements:

• Managed telecom subscription data from Competing Local Exchange Carrier entities (CLEC) for Local Number Portability (LNP)
• Prepared/executed requirements-based testing, executed stress/load testing
• Prepared test data and analyzed test environments.

Environment: UNIX, HP/UX, IBM/AIX, Oracle, Informix, Versant, Sybase, SQL, SQL*Plus