SUMMARY:

• Over 15 years of QA Experience working as QA Lead, Sr. Programmer, Functional Manager/Principal (managing 10+ Resources at multi - locations) leading teams with multiple skills, coordinating with Architects, onsite Business teams, development managers, conducting strong client management, end user and business interactions. Experienced with multiple domains such as Telecom, Retail, Finance, Banking, and Government.
• 3+ Years of experience with Verizon for System, Regression, Integration, Security, Performance, User Acceptance Testing and End to End testing
• Experienced in coaching/mentoring and performance management for a team of Test Analysts including advisory support to Test Analysts, governance oversight, and engagement escalation
• Skilled in Excel, Word, Visio, MS Project, and PowerPoint to make business presentations
• Experienced in using HPQC, BugZilla, JIRA (Defect tracking, issue tracking and project management, Agile testing using Scum, and Kanban)
• Certified as Oracle DBA, and Experienced in writing and reviewing complex SQL, PLSQL queries
• Skilled in creating Master test Plans,Test Data Management, Test Environments, and Test Metrics
• Experienced in Agile Testing, ETL Testing, Database Testing, Regression Testing, Functional Testing, Load Testing, Security Testing and User Acceptance testing. Understands key business process and corresponding insights in multiple industries and business domains
• Experienced in tracking QA activities to the Plan and prepare metrics for Defects and Testing Execution along with KPIs, and Client Dashboards
• Experienced in TcoE (Test Center of Excellence), Contact Center, Service Transformation, and Automation implementations for client QA delivery, transformation and contributing towards the growth of the QA Practice.
• Experienced in Continuous Integration, DevOps, Mobility, ERP, Web Services, Legacy/Mainframe, and Infrastructure using Agile/Scrum/Waterfall/iterative/Hybrid methodologies
• Trained and experienced as Project manager and Proficient in written and oral communication and ability to make presentations and lead difficult conversations
• Experienced for implementing, improving, governing, thought leadership, innovation and compliance of QA service methodology, global delivery framework and best practices for the highest quality and customer experience.
• Experienced for creating operational efficiencies, strong client alignment, and trusted advisory and high work productivity. Responsible for establishing and maintaining internal and client stakeholder communications, relationship management and expectations management.
• Experienced in measurable innovation and process improvement (Quality, Cost and Risk) of advisory consulting services with major US and International consulting firms ( Confidential, Confidential, Confidential, Confidential )
• Holds a Diploma in Computer Science and Master’s degree in Engineering (From a US University)

PROFESSIONAL EXPERIENCE:

Test Manager

Confidential, Atlanta, GA

Responsibilities:

• Manage projects related to Data warehouse (Greenplum) testing for a major US bank
• Responsible to guide and direct project team and testing Engineers to analyze and clarify Business and System Requirements, Solution Design Documents, Technical Design Documents, Code Development and validation activities throughout the SDLC (Agile)
• Worked closely with Solution Architects, Dev teams, and Application support teams to make sure the system validation Activities (for the current and future releases) are addressed in a timely manner to meet the Project deliverables (Toll Gates).
• Prepared Estimates and resource planning (on site and offshore) for all Data warehouse Projects (new and ongoing BAU items)
• Manage Test Execution and defect triage meetings, assign defects and accountable to bring the defects to resolution
• Managed a team of 30+ team (80% offshore and 20% onsite model)

QA Manager

Confidential, Atlanta, GA

• Manage Confidential testing for a major insurance client
• Responsible for managing VZT Website (validation of new features, defect fixes, and enhancements to the Confidential website)
• MDM Project with Informatica: Responsible to evaluate business and functional requirements and transform those requirements into test cases and execute those test cases on the MDM platform
• Responsible to manage Quality for Oracle Data warehouse Project (ETL and Oracle Business Intelligence Reporting) . Responsible to gather, understand, analyze, validate, and communicate Business and system requirements of 20+ reports (that are generated using MDM)
• Responsible to manage QA for Online Payment process for Order management module
• Responsible to manage QA for billing (BRM) application, contact center application
• Responsible to manage Quality & Compliance of in-house capabilities for the Sales and Marketing Business organization to generate market segments in real time.
• Worked on designing the logging architecture for IVR logging which enables to track all calls to IVR and generate reports for improving user experience.
• Responsible to identify and escalate potential issues concerning the quality of BI Reports
• Responsible to guide and direct Validation teams to analyze and clarify System Requirements, Solution Design Documents, Technical Design Documents, Development and validation activities throughout the SDLC (Agile)
• Work closely with Solution Architects, Dev teams, and Application support teams to make sure the ongoing Computer system validation Activities (for the current and future releases) are addressed in a timely manner to meet the tollgates.
• Lead and assist Business Analysts, Developers and QA teams from initiation to production rollout
• Responsible to manage and troubleshoot production errors and deficiencies of BI Reports (Data warehouse/Reporting portfolio, and Supply Chain) and testing of Contact Center applications using Hammer and cyara tools while managing manual and automation testing
• Responsible for contact center, testing Web Services, and ERP inventory systems (Form start to end - merchandize shipped from manufacture to DC)
• Responsible to gather, develop, and publish daily QA metrics
• Responsible for developing and sign off of Quality deliverables (as per the approved/authorized policies and procedures) such as Test Methodology, Test Strategy, and System test Plans
• Managed onsite/offshore resources (for BI Project)
• Managed manual and automation testing of regression testing and Functional testing along with UAT for bimonthly releases for a Major insurance client along with testing of product (break-fix) issues.

Principal Consultant

Confidential,  Atlanta, GA

• Responsible to manage Quality & Compliance processes and activities (such as develop validation strategy, validation plans, Status Reports, Computer system validation Dashboards) for a large scale software implementation (Services Management System - SMS)
• Responsible for Project Plan, workload sizing, and resource estimations for Software Validation
• Managed onsite/offshore development and testing resources
• Responsible for creating/reviewing and sign off for Business Requirements, Solution design, Use Cases, Test Scenarios/Test Cases, and Validation plans.
• Responsible for creating and managing risks, and software defects throughout Verification, Validation, and Production Ready phases.

Confidential, Lowes

• Acted as a single point of contact for System Integration Validation Activities across the Release
• Responsible for workload sizing, and resource estimations for QA Stream
• Managed onsite/offshore resources (including Full time and Contract QA Engineers)
• Responsible for creating/reviewing and sign off on Business Requirements, Functional/Technical Requirements, Validation test plans, and Requirements Traceability mapping documents.
• Responsible for creating and managing issues, risks, and defects using defect life cycle workflows
• Managed Computer System Validation activities for Sterling Order Management Module, Pricing & inventory Module (CP & I), and third party invoice payments (Finance) module.

Confidential, Irving, CA

• Provided Consulting services for gathering and Managing Business & Functional Requirements, developed End to End business Testing scenarios along with possible variants
• Managed a project to Consolidate, and bring consistency across multiple projects through implementation of ‘Consistent Quality Management (CQM)’ using TCoE and Testing Maturity Model.
• Helped to prioritize CQM implementation based on the current state of the project, and business functionality/requirements

Confidential

• Provided project management consulting services for implementation of Oracle Retail (Replenishment, Assortment, Allocation, and Order Management)
• Acted as a point of contact for gathering Business requirements and creating Specifications/Design Documents.
• Worked with Stakeholders and Business users to get the buy in and sign off on Business/Functional Requirements.
• Developed Test Strategy document as part of initial list of deliverables for ERP project

Confidential, Atlanta, GA

• Responsible to Manage System Integration Validation, involving Replenishment, Allocation, Assortment, and Purchase Order Modules as part of Supply Chain IT Team.
• Managed Contractors (onsite/offshore) to make sure timelines and deliverables met (as per the tollgates) the business/Functional requirements.

IT Manager

Confidential, Atlanta, GA

• Performed as a business analyst for software implementation of Oracle Retail Sales Audit (ReSA), Pricing and Promotions (ORPM), Store Inventory Management (SIM), and Deployment Foundation Data (RMS).
• Responsible for creating/reviewing and sign off for Functional/Design documents and Computer System Validation Documents/Deliverables.
• Responsible for creating and managing defects as part of Verification, Validation Plans
• Responsible for workload sizing, and resource estimations.
• Responsible to provide Data Plans and Testing Scenarios
• Managed onsite/offshore resources
• Provided support, guidance and leadership to Supervalu (Client) Development team.

Confidential, Boston

• Performed quality assurance, and computer system validation for software implementation of Oracle Retail Demand Forecasting, Sales Audit, Pricing and Promotions, and Foundation Data.
• Responsible for creating/reviewing and sign off on Validation Strategy, Validation plans, detailed system test plans, and RTVM (Requirements Traceability Verification Matrix) documents.
• Responsible for creating and managing defects throughout Verification, Validation, and Production Ready phases.
• Responsible for workload sizing, and resource estimations.
• Managed onsite/offshore testing resources

Confidential, Atlanta, GA

• Responsible for creating/reviewing and sign off on Business Requirements definitions, Component and system requirements documents along with Master test plans.
• Responsible for creating and managing defects throughout Verification, Validation, and Production Ready phases. Developed test cases/scripts using Business and technical requirements documents
• Responsible for workload sizing, and resource estimations.
• Responsible to provide Environment and Data Plans for Testing phase
• Responsible to track and report testing progress

Sr. Consultant

Confidential, Atlanta, GA

• Provided consulting services for software implementation of Oracle Retail Pricing Management (RPM) module
• Performed Business Analyst role to gather requirements for manual price changes such as regular, clearance, promotions, and conflict checking
• Managed requirements for zones, zone groups, primary zones, and base zones for setting up organization hierarchy for pricing items
• Managed requirements for calendars, price guides, reason codes, link codes, and market basket codes with in Retek Pricing Module
• Responsible for creating and managing defects during testing and IT quality assurance
• Assisted in managing the implementation, enhancement and customization of Oracle Retail Merchandising System (RMS)
• Analyzed the existing system flow and gathered new system requirements.
• Responsible to coordinate the development of requirements/specifications, design, and testing efforts
• Managed development and implementation of Business Test cases by functionality
• Managed business requirements and use cases for Price management, Purchase Order, Replenishment, and Allocation

Confidential, Richmond, VA

• Assisted in managing the implementation, enhancement and customization along with quality assurance of Oracle Retail Pricing Management (RPM).
• Managed Quality Assurance for pricing strategies such as margin, maintain margin, clearance, and competitive.
• Managed Quality Assurance for manual price changes such as regular, clearance and conflict checking.
• Managed zones, zone groups, primary zones, and base zones for setting up organization hierarchy for pricing items.
• Managed calendars, price guides, reason codes, link codes, and market basket codes with in Retek Pricing Module.
• Assisted in managing the implementation, enhancement and customization along with quality assurance of Floor and Space management (JDA)
• Analyzed the existing system flow and gathered new system requirements.
• Responsible for creating test scenarios with the business and IT quality assurance
• Responsible to coordinate the development of requirements/specifications, and design documents.
• Worked with offshore team in Bangalore ( INDIA) for Floor and space project development
• Provided functional, and technical specifications to offshore teams located in Bangalore, INDIA
• Managed development and implementation of End-to-End Business Scenarios.
• Managed business requirements and use cases for Price management, Floor and space management, and Replenishment projects.

Sr. Consultant

Confidential, Minneapolis, MN

• Assisted in managing the implementation, enhancement and customization of RETEK Merchandising System (RMS) v 10
• Analyzed the existing system flow and gathered the new system requirements
• Responsible for creating test plans and test cases with the business and IT quality assurance
• Responsible to coordinate the development of requirements/specifications, design, and testing efforts
• Managed offshore team in Manila ( Philippines) for RETEK RMS projects development
• Provided functional, and technical specifications to offshore teams located in Manila, Philippines
• Managed RETEK patches for Transfers at Weighted Average Cost to reflect accurate gross margins
• Managed Physical Inventory, and Stock Ledger Reports development and Integration with on line RETEK RMS application.
• Managed development and implementation of Business Scenarios for Testing Purpose.
• Managed development of custom code( in house), and fixed defects for RETEK RMS receipt adjustments module
• Managed business requirements and use cases for RETEK RMS archive/purge process
• Lead a team in designing, and developing a project to rewrite Retek RMS Purchase order, and item creation application

Tools: Oracle Forms v5.0 and v6.0, Oracle Reports v3.0, SQL, PL/SQL, TOAD, Pro*C, Shell Scripting