SUMMARY:

• Senior software QA tester with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault - free audits.
• Qualifications include over fourteen years of solid experience in assessment of software components for build/release system substantiation, with a unique combination of technical expertise, attention to detail and focus on high quality end products.
• Ability to adapt and work in a fast-paced multi-dimensional work environment under general supervision, and possess excellent inter-personal, written, and verbal communication skills.

TECHNICAL SKILLS:

Bug Tracking/Version Control:  Bugzilla, Sharepoint

Databases:  MS Access, SQL Server 2005/2008

Web Development:  HTML, XML

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, Georgia

Software Quality Assurance Engineer III

• Lead testing efforts to increase our footprint in the Class 3 market within the gaming industry.
• Developed and maintain relationships between clients across the country to help make installation of products and troubleshooting more effective and efficient
• Travel on behalf of company to perform public relations task to various casinos across the country.
• Developed methods, processes, and documents that standardized the way product submissions are being submitted to the quality assurance department
• Travel to multiple regulatory and juridical faculties to train their quality assurance departments on our products being submitted and our testing procedures.
• Developed testing checklist for production department that is used to insure the quality and accuracy of the software and hardware being released to the field
• Key member of the hiring group used to interview candidates for new quality assurance positions
• Contact point for all test related matters for Division of Gaming Enforcement - State of New Jersey
• Provide technical support (offsite and locally) in Louisiana for charitable gaming company
• Develop and maintain effective communication skills in working with both technical and non- technical team members
• Make detail recommendations concerning new products, methods and technologies to enhance test efficiencies
• Standardize information and format of content included in bug description for Bugzilla
• Manage testing coverage initiatives for existing and new product lines.
• Identifying and prioritizing testing initiatives, methodologies, and processes from inception to launch
• Participate in the testing of production emergency bug fixes
• Identify product performance issues during new product development

Confidential, Atlanta, GA

IT Consultant

• Provide functional and regression testing to Cingular’s web-based Retail Systems (OPUS, POS.com and CCAS).
• OPUS provides web-based point of sale, customer service, activation, inventory, and accounting functionality for Cingular Wireless retail stores and kiosks.
• POS.com provides web-based point of sale, customer service, and activations for indirect Cingular Wireless Agents.
• Cingular Cash Accounting System (CCAS) provides a process to post customer account information and reconcile service, deposit, inventory, and miscellaneous payments across Cingular Wireless.
• Review Business Requirements for multiple projects for each release
• Attend requirement and design reviews, and any other meetings.
• Derive complex test plans / cases and scenarios from requirements.
• Prepare test strategy documentation
• Develop test steps for automation, creating test scenarios Test Director.
• Conduct Internal / External reviews, gaining approval of Test Plans from PMO.
• Execute these test cases in a controlled release process (SDLC).
• Use Test Director throughout, to manage test plans and scenarios.
• Extract project metrics (from Test Director), reporting status to Cingular and Confidential management.
• Perform sanity testing for point / interim releases.
• Document test results in Test Director, and test strategy document.
• Open and track defects, testing emergency changes and fixes.
• Review test scenarios after release to determine they need to be added to the full regression suite.

Confidential, Atlanta, GA

Senior Test Analyst

• Co-lead for production defect team
• Lead initiatives for 2004 releases
• Co-lead Research and Testing task for Production Defects
• Mentor Test Analysts on SAM testing processes, methodologies, and application knowledge
• Lead coordination and execution of release testing
• Design, construction, and execution of test plans using Test Director, RapidSQL, and Oracle applications
• Web-application test experience with a understanding of functional testing, unit, smoke/regression testing, test plans, load and stress testing, compatibility testing
• Conducted Customer Review with clients
• Perform Testing procedures for BellSouth ADSL CRM Project
• Execute Test Plan for Regression, Sanity, Stability Testing
• Presented testing approaches to business clients for User Acceptance Testing (UAT)
• Manage testing process questions and/or issues
• Determine and meet time estimates and schedules for testing efforts
• Share and delegate work
• Define Release Test Plans and criteria for user acceptance
• Develop, update and maintain quality testing standards and procedures
• Create test models for release testing (plans, data, and scripts)
• Assist in the planning, creation and control of the test environment(s)
• Communicate effectively with customers and software vendors as appropriate
• Identify, gather and/or create test data
• Facilitate and/or participate in structured walk-through and peer reviews
• Define and utilize entry/exit criteria
• Participate in the coordination and execution of release testing
• Update and test release installation procedures
• Participate in Lessons Learned as appropriate