SUMMARY

• Accomplished Manager and Lead Quality Analyst Engineer in both manual and automation testing.
• Over 10 years of diverse experience in Software Quality Assurance.
• Experience with open source tools (Selenium and Jmeter), bug tracking tools (Jira, Rational, Clear Quest), requirements tools (Rational Clear Case, Doors) and the middleware tool Tibco.
• Hands - on experience with cross browsers testing (IE, Chrome, Safari and Firefox), different device level testing (smart phones, tablets, MacBook) and different operating systems.
• Experience with Agile methodology.
• Diverse industry experience: healthcare, medical device, health insurance, education (student loan), online retail, financial and banking and entertainment domains
• Functional Areas: QA Manager, Lead, test strategy, test planning, building test scenarios and test cases, executing different phase of test in different environments and automation test (functional test script)
• Methodologies: functional testing, user acceptance testing, performance testing, Agile, SDLC and Software Test Life Cycle

TECHNICAL SKILLS

Application Development Tools: Sitecore 7.2 and 8.1, Ektron, MS Visual Studio, Agile Salesforce, Eclipse, TFS

Application Package: CRM, Online Retail Chain

Databases / DB Tools: MS SQL Server, Oracle

Desktop Tools: MS Office

Methodologies / Techniques: Agile, SDLC and Software Test Life Cycle

Operating Systems: Windows, iOS, Android

Programming Languages: Java, .Net, C, C++

Testing Tools: Selenium, Test Partner

Other: JIRA, Confluence, Agile Salesforce, Doors, Rational Clear Quest, Rational Clear Case, Cross browser testing, Tibco, Xcode, Source Tree

EXPERIENCE

Quality Assurance Manager 

• Analyzed business and software design requirements and user acceptance criteria to determine appropriate overall quality assurance activities.
• Developed a test plan to address unit, functional, non-functional, system, integration, regression, and user acceptance testing.
• Handled more than one project concurrently.
• Lead and managed a team of 7-9 team members located in different regions and different time zones.
• Performed risk assessment and raised red flags early on to avoid snags with delivery deadlines.
• Lead test automation architect to increase the iteration with different test scenarios to determine the robustness of the system.
• Determined and executed the appropriate tests and regression tests required for a product.
• Communicated QA progress to the cross-functional teams based in Italy, Japan and US.
• Lead a team of four for the new third party tool to develop the marketing forms for the website. This effort was completed in time for marketing needs and configured accurately in the website under my leadership.
• Recommended BrowserStack tool for multiple device testing (mobile, tablets and OS). Using this tool we achieved testing different mobile devices across different browsers and operating systems.
• Participated in design reviews, sprint planning and retrospective sessions, requirements ambiguity, use-case reviews and product backlog grooming.
• Established partnership with Development teams to facilitate Test Development Environment (TDE) for unit test, optimizing quality practice early on in development phase.
• Demonstrated verbal communication skills while participating in daily stand-up to convey message clearly and concisely.
• Acted as mentor/coach for less experienced peers and a source of technical expertise; collaborates with other associates to develop quality assurance capabilities, knowledge and skills, encouraging them to develop their QA expertise.
• Explained difficult or sensitive information in a diplomatic way; works to build consensus.
• Proactively shares experiences and knowledge towards the achievement of team objectives.
• Researched, recommended and reviewed solutions to complex problems; guided the analysis of a problem all the way to a successful resolution.
• Produced test metrics for project managers and sponsor to communicate QA progress and quality of the product.
• Responsible for conducting user acceptance test with the client’s business team.

Environment: Sitecore 8.1, HTML, Ektron, .NET, JIRA, Confluence, Selenium, SharePoint, TFS, SQL, InVision, CSS, Agile, Salesforce, MS Visual Studio, Jmeter

Quality Assurance Lead

• Worked with various stakeholders to ensure standard QA/QE processes were implemented and followed
• Proactively analyzed current processes and practices to suggest/drive improvements and defined new QA processes as needed
• Responsible for Test execution; identifies and communicates defects and risks.
• Proactively made continuous improvements to test coverage, execution and automation, quality standards, and policies
• Lead 5-7 team members.

Environment: .Net, SQL, JIRA, Confluence, Agile, Defect management

Quality Assurance Lead 

• Defined testing methodologies, designed test plans and test cases, verified and validated CRM web-based applications and documentation based on standards for Software development and effective QA implementation in all phases of SDLC.
• Analyzed the Business requirements document, created a test plan and prepared detailed test cases for new functionality.
• Participated in meetings, prepared reports to contribute to establishment of standards and procedures of the software testing.
• Participated in system walkthrough and inspection meetings to understand the business rules and system operations flows.
• Acted as Subject Matter Expert (SME) for IVR system.
• Lead 4-5 team members.

Environment: Java, Oracle, Interactive Voice System, VPI dashboards, Agile, Work request system

Senior Quality Assurance Engineer 

• Built and produced test plans and test cases in accordance with the business requirements for programming.
• Maintained all the requirements version alterations in DOORS (Requirements Tool).
• Used Rational Clear Case for version control.
• Maintained Defect management using Rational Clear Quest.
• Participated in the meetings, prepared reports to contribute to establishment of standards and procedures of the software testing.

Environment: Java, Oracle, Firmware, Agile, Doors, Rational Clear quest, Rational Clear Case.

Senior Quality Assurance Engineer 

• Audited business and functional necessity documents and recognized test scenarios.
• Performed functional, system integration and regression test documenting and publishing the defects identified using Bugzilla.
• Participated in the test case walkthroughs and assessment meetings.

Environment: Java, SDLC, Bugzilla, NVidia Components