SUMMARY:

• Senior Analyst / Senior Software QA Engineer having experience in the field of Internet Banking SaaS, Business Rules, Web Services and Web File Server.
• Rapidly learn and adapt to a new business process or model and new technologies.
• Strong written / oral communication skills, with the ability to interact professionally with all levels of staff.
• Well exposed to Agile and Waterfall methodology of a SDLC process.
• Experience using HP Quality Center, Atlassian’s Jira, IBM’s ReqPro, JetBrains’ TeamCity, Apache’s Subversion, Silk Central Manager and various others tools used for SDLC.
• Familiarity with Amazon Web Services, Microsoft SQL Azure and other cloud computing solutions.
• Ability to interpret complex transactions/ problems and effectively solving the same.
• Very strong team player.

PROFESSIONAL EXPERIENCE:

Senior Quality Assurance Engineer

 Confidential, Bedford, MA 

• Independently manage and execute testing projects, including creating Test Plans and Test Cases, for the Business Rules Management System BRMS software which incorporates web services and API, on - premise and cloud.
• Participate in Agile methodology for software development - Sprint planning in Rational Team Concert application / Team Pulse, execution, stand ups and reviews for latest BRMS development.
• Enter detail-level stories, acceptance criteria and defects in Team Pulse and IBM’s ClearQuest bug tracking system.
• Assisted in driving test automation JUnit and QTP / UFT and significantly contribute to test framework development.
• Executing automated JUnit test cases and creation of related artifacts.
• Run and monitor build process in TeamCity build management and continuous integration system on a case-by-case basis.
• Checked in automation test cases and other automation artifacts within Subversion version control system 
• Acted as a SME for testing of Service Packs and Hot fixes.
• Documented various testing processes and procedures within the company’s internal wiki application.
• Certifying of BRMS with Application Servers - IBM’s WebSphere, Oracle’s WebLogic and MS’s IIS and with Docker.
• Perform pre-requisite database installation and certify BRMS against various databases - SQL Server, Oracle, DB2, MySQL and PostgreSQL.
• Certify BRMS with Microsoft Dynamics, HP Helion OpenStack, Amazon Web Services, Microsoft Azure and AIX OS.
• Extensive use of VMware’s vCloud Director to carry BRMS testing / certification within virtual machines.
• Solely coordinated and managed a project for migration of virtual machines hosting multiple databases from VMware’s Lab Manager to VMware’s vCloud Director.
• Solely, plan and execute testing on Collaborator 7 - a Document and File Management software including Web File Server provided by Blackboard Xythos Software.
• Assist Product Management / Readiness group with recording a very comprehensive demo on the installation and working of Collaborator 7.
• Assist System Engineers / Technical Support Engineers and offshore team of QA engineers in their queries related to the BRMS application.

Quality Assurance Engineer

Confidential, Culver City, CA 

• Interact extensively with CTO and a team of core developers on Product functionality and defects related issues on the BRMS software.
• Perform Black Box testing and Regression testing and record detailed defect report in IBM’s Rational ClearQuest defect tracking tool and JIRA Studio.
• Execute automated test scripts / test cycles through Silk automation test framework and perform analysis of failed test cases.
• Solely, coordinate with team of outsourced QA Engineers to create Use Case and Test Case for BRMS Software.
• Develop Test Plans / Test Cases in Silk Central Manager for UI User Interface and Functional testing.
• Test web services deployed within Apache Tomcat, WebSphere, WebLogic and IIS servers.

Quality Assurance Engineer

Confidential, Calabasas, CA

• Performed extensive research on product functionality reported by Customer Service department.
• Create product enhancement request in HP’s defecting tracking tool Quality Center (QC) - protocol for Product Development and Enhancement.
• Develop Test Plan and Test Cases in HP’s QC by analyzing business requirement, use case, functional specification and technical specification documents.
• Test applications and resolved complex problems throughout SDLC process.
• Record detailed defect report in Mercury ‘Quality Center’ prior to consulting cross-functional team comprising of software engineers, business analyst and configuration management engineers
• Execute SQL statements to query various Internet Banking databases for data integration and validation test.
• Mentor new team members.

Senior Customer Service Analyst

Confidential, Westlake Village, CA

• Educate Financial Institutions clients with product knowledge on Internet Banking products.
• Communicate effectively with clients to resolve problems involving internet banking software, hardware, and connectivity issues and coach client’s employees with correct diagnostic procedures.
• Interact with multiple internal departments - Technical Services, Networking, and Web Services, for effective resolutions on client reported issues.
• Communicate with Digital Insight’s Third Party Vendors data processors on a case-by-case basis.