SUMMARY:

• Implemented Confidential Atrium Single Sign On 8.0 on multitier environment and Data Integration from Rackwise to Confidential Remedy CMDB.
• Administered and Implemented new workflow on Problem and Change Management application of Confidential Remedy ITSM 8.0 Suite Software.
• Worked as Confidential 7.1 & 7.5 Administrator on development, staging and production environment.
• Supported and maintained Confidential Reports using embedded reporting. Also created reports by using BIRT tools.
• Experienced in creating Organizations, Sets, Security Groups, Calendars, Classifications.
• Extensively worked on Application Designer, Database Configuration, Workflows, Communication Templates, and Actions. (TPAE/ Confidential Base Services)

TECHNICAL SKILLS:

Language: Java, C, C++, XML, R - Programming, Oracle, DB2, MS SQL

Apps: PeopleSoft, WebSphere, WebLogic App Server

OS/HW: Windows/Wintel, AIX/IBM, Linux/VMware, AWS Cloud

Processes: SDLC, Project Management, Waterfall, Agile Scrum, Kanban delivery

Design tools: UML Modeling with Rational Architect and Visio, Frameworks

Familiar: AWS CloudFormation, Jenkins, Chef, Dockers, GitHub

Confidential, North Carolina

Software QA Analyst

Responsibilities:

• Worked for IBM\Lenovo for developing and executing automated test scripts of software preload (Windows) system integration tests on desktop computer by using Mercury Quick Test Pro tools.
• Developed test plans and scripts to perform system testing on iLCS project.
• Tests include server side (Linux) installation and web application verification, client side (Windows) application verification, and building the test release.
• Job required detailed knowledge on TCP/IP protocol, Debian Linux, CMVC.
• Share responsibilities with team members.

Confidential, North Carolina

Independent Consultant

Responsibilities:

• Provided systems administration support for Linux systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration.
• Created Linux shell scripts using Bourne, Korn and Bash shells for system automation.
• Performed regular system backups and recovery procedures, closely following SOPs to ensure system security.

Confidential, Raleigh, NC

Analyst

Responsibilities:

• Created and executed test cases for PO and RFQ.
• Imported data of “Purchase Order” by using Confidential Integration Framework(MIF) on test environment in order to test the application.
• Verified the data to the new fields added to the application.
• Tested contract management and Item Master applications and fixed the defects.

Confidential, Birmingham, AL

Analyst

Responsibilities:

• Installed and configured Confidential SCCD 7.5.1 on Confidential WebSphere App Server running on Windows 2008 Server.
• Created Organization, Site, GL Account in order to import the data using the third party flat file data such as list of companies, Purchase Order etc.
• Added new fields to the following applications “Purchase Order” and “Company Master”.
• Configured Chat Box for the Demo purpose.
• Installed TADDM and configured with ITIC in order to sync the Asset data from TADDM to Confidential database.

Confidential, San Francisco, CA

Data Analyst

Responsibilities:

• Responsible for providing application innovation solutions to Confidential clients.
• Design and implement TADDM report for Data Center application servers.
• Report was used to analyze the data of TADDM’s level 2 scanning versus level 3 scanning.
• Also, supported business team to collect data from several databases and generated report according to the business unit’s requirements by using ETL.
• Generating report of TADDM scan for the vCenter and resolving any issue with the vCenter servers.
• Also verifying the security compliances met by all new instances commissioned by vCenter.
• Working with Wintel server team as well as Application Server team to resolve any issue related to TADDM report generated by the TADDM support team.
• Working with TADDM Team for Level 3 scanning of the WebSphere Application Server.

Confidential

• Prepared all the environments like Development, Staging, Production and Disaster & recovery for Remedy AR Server & Mid-Tier Servers (Tomcat) configured with Load Balancing and SSO Servers.
• Supported Remedy as system administrator on daily basis.

Confidential

• Installed and configured BEA WebLogic server in order to deploy Confidential 7.1.4 application on production environment.
• Supported the application on daily basis and took charge to resolve any issue involved.
• Participated weekly Change Management Board meeting in order to analyze the impact of changes of application in production environment.
• Implemented new requirements as specified by customer for “Problem Application”, “Change Application”.
• Worked on workflow to implement new features within the applications.
• Worked as Confidential System Administration on daily basis in production environment.
• Managing the WebLogic Application Server from building to deployment of Confidential Application. Configured the server with Active Directory with SSL compliance.
• Also, worked on Confidential WebSphere Application Server in order to deploy Confidential 7.5 CCMDB, TAMIT and TSRM.
• Imported data from Radia Server to CCMDB databases using ITIC.
• Administered Linux server in which TAMIT was running.

Confidential

Deployment and System Analyst

Responsibilities:

• Deploying and configuring base Confidential on different platforms and as well as ITIC.
• Configuring and executing with configuration Item to import data from TADDM Server.
• Verifying imported data with Actual Data. Worked on promoting data and data reconciliation. Verifying data with reverse relationship.
• Installed and executed test cases for the “Service Catalog” of Confidential 7.1,
• Installed, configured and deployed Confidential 6.2.1 & 7.1, base services using
• Also worked on Confidential Change Management and Migration Management
• Created and deployed Confidential EAR file from the package file during thedevelopment phases of Service Catalog application.
• Created the sql scripts for the query in order to compare the results from Confidential KPI Graph.

Confidential, New Brunswick

Software QA Analyst

Responsibilities:

• Worked for Confidential (Wireless Service Provider) in WNP (Wireless Number Portability) project.
• Writing and executing the test plan and test cases on windows base applications for WNP in accordance with business rule specifications document.
• Documenting the test plan and test cases by using the test tools Mercury Test Director.
• Creating manual as well as automated test cases by using the tools Test Director, Keeping track all the testing progress on Test Director.

Confidential, Cary, NC

Software QA Analyst

Responsibilities:

• As a lead tester reviewed the test plans and procedure. Made changes where ever it needed. Designed, developed and executed the test cases for SIP phone and SIP proxy server. Prepared and executed customer acceptance test plan for BellSouth delivered according to customer specifications and satisfaction.
• Worked extensively with SIP protocol messages for third party software to integrate vendor software with the platform.
• Designed and developed Internet call waiting software for SBC communications. Successfully developed and executed the test cases for provisioning the data from eSM (Enhanced Service Management) to OCC (Online Communication Center).
• Led development team and implemented driver service package application in order to test IP service.
• Lead tester for complete life cycle for Universal Prepaid Calling Card (UPP) services for Telecom Italia. Analyzed the performance modeling and executed the performance test cases to meet the desired requirements.