SUMMARY:

• Multi - talented, high-energy Software Quality Assurance resource, with several years of proven expertise in the SDLC and software testing. I am seeking an opportunity to add value to a small or large dynamic organization that values team work, communication, and growth.

TECHNICAL SKILLS:

Quality Assurance Testing: HP Quality Center, Clarify, VersionOne, TargetProcess,Enterprise Tester, Jira

Database Management:: Oracle, Microsoft SQL Server 2005, PSL/SQL

Process knowledge: Agile, SCRUM, 5D Software Development Process(Discover, Define, Design, Develop, Deploy), TDD

Platforms: NET, Unix, Java

Other tools: Microsoft Word, Excel, PowerPoint, Dame Ware remotetool, Microsoft outlook, Smart FTP Client

Browsers used: Internet Explorer, Safari, Google Chrome, and FireFox.

PROFESSIONAL EXPERIENCE:

Quality Assurance Engineer

Confidential, Alpharetta, GA

• Create functional, end to end, test scripts for Release of Information orders applications

• Present demonstrations for internal and external UAT to Product managers and stakeholders
• Review test scripts of other teammates
• Create test result Word documents for all stories completed
• Report functional defects, and all test cases using Jira and closely monitored the completion of defects and user stories
• Perform extensive manual testing and using basic SQL (select, unions, updates, deletes, and inserts) to validate testing, performed Ad Hoc testing, and refined smoke tests, and created and manage test suites for regression testing
• Perform same day test case creation and testing for hot fixes

Quality Assurance Engineer

Confidential, Marietta, GA

Responsibilities:

• Created functional test scripts for new Record Detail claim documents

• Managed scripts for Functional, UAT, Production and Regression testing
• Reviewed test scripts, and provided resources for off-shore team
• Verified and created pre-verification documents of defects that have become stories
• Tested applications on mobile and tablet devices
• Assigned regression scripts for off-shore team
• Reported functional defects, and all test cases using Quality Center and closely monitored the completion of defects and user stories along with the Product Manager
• Performed extensive manual testing and using basic SQL (select, unions, updates, deletes, and inserts) to validate testing, performed Ad Hoc testing, and refined smoke tests, and created and managed test suites for regression testing
• Performed testing and script creation for high paced patches and other bug fixes with weekly, and at times, daily pushes to production.

Quality Assurance Engineer

Confidential, Norcross, GA

Responsibilities:

• Managed the functional, regression, and testing of the call center tool and production module

• Created positive and negative test cases for the testing of CRM tool
• Performed functional, regression, smoke, ad hoc, and UAT testing for both the CRM and its .NET Public facing site in production
• Report defects and follow through to resolution using TFS and Target Process
• Validated data by manipulating data in the data base using basic SQL queries (select, unions, updates, deletes, and inserts)
• Communicate and work effectively with other Marketing, Graphics, and Development teams
• Created test plans for various projects and developed regression suites

Quality Assurance Engineer

Confidential, Atlanta, GA

Responsibilities:

• Create positive and negative test cases for a .NET web based marketing tool

• Led the customer team in the creation of acceptance tests and assisted in the restructuring of the use case stories and was responsible for document review of test cases
• Reported functional defects, and all test cases using Quality Center and Version One and closely monitored the completion of defects and user stories along with the Product Manager
• Performed extensive manual testing and using basic SQL queries to validate testing, and was responsible for the creation of regression test plans in our B2B environment, performed Ad Hoc testing, and refined smoke tests, and created and managing test suites for regression testing
• Created a knowledge base archive for QA so other teams could communicate what projects they are currently working on, lead demonstrations, of my SCRUM teams work to QA and other product managers
• Trained new employees on both of the B2B and e-marketing tools that our team used, cross-trained with other departments to develop greater product knowledge, and sent weekly reports to my director with my recommendations for future QA members that would also cross-train

Quality Assurance Engineer

Confidential, Atlanta, GA

Responsibilities:

• Created test cases / scenarios, and expected results with and without requirements for a .NET web-based and windows-based proxy voter applications

• Reviewed and modified previously written test cases in compliance with the QA team's test case review process, and was responsible for reviewing and approving requirements
• Performed functional, regression, smoke and ad hoc testing, and was responsible for the arrangement of each testing type in the testing suites, and reported functional defects and test passings and failures in Quality Center
• Utilized basic SQL to test and manipulate data during regression testing

Quality Assurance Engineer / Contract Project Coordinator

Confidential, Atlanta, GA

Responsibilities:

• Performed functional testing of internal software builds on numerous web facing sites in QA environments and in production

• Assisted in the production of functional requirements, and established testing scenarios
• Coordinated a web software development project with an international team in India, Saudi Arabia, and the United States
• Managed an outsourced Software Development vendor
• Managed vendor project milestones, assigned tasks to resources, and facilitate communication of project status, progress, and deliverables

Team Lead -Technical Support

Confidential, Atlanta, GA

Responsibilities:

• Supervised a team of 6 monitoring performance and documentation of customer issues received

• Provided direct support of Manheim online Auto Auctions handling initial problem reports and issue research for Manheim clients
• Provided client instruction and training on the proprietary Manheim system and 3rd party software
• Troubleshot Pocket PC and Palm OS versions of Manheim Software
• Reproduced client issues in our testing environment in order to verify issues as actually occurring. Issues are then triaged, repaired, and brought to resolution
• Organized and led peer-to-peer review meetings
• Monitored group calls to check for quality of service and maintained survey reports.
• Produced and present business requirements to management, capture ideas regarding enhancements to the registration process for the Manheim website
• Screened, interviewed and trained new employees

Contract Application Support Analyst

Confidential, Atlanta, GA

Responsibilities:

• Troubleshot errors in a Quality Control environment and resolve accordingly

• Single point of sales support to all Confidential retail locations during the OPUS (One Point Universal Systems) implementation
• Documented and triaged reported incidents to tier 2 or tier 3 support
• Monitored transaction histories and register activity, and user roles and profiles via WEDAT (SQL) application queries