SUMMARY:

• To apply my experience in testing, analyzing, delivering, and maintaining quality software as well as my experience in retail spanning from clothing, electronics, and banking towards a suitable position where I can continue to grow as an individual and a professional.

TECHNICAL SKILLS:

Platforms: Linux, Unix, Windows XP, Windows 7, Mac OS, Apple iOS, Android OS

Databases: Mainframe, Oracle, MYSQL Server, SQL Server, Teradata

Languages: SQL, JAVA, HTML, XML, .NET, C, C#, Angular JS

Testing Tools: HP QC, ALM, JIRA, Soup UI, Soap Sonar, Test Manager, QTP, QC 10, QC 11, Rally, JIRA, MS Excel, Notepad, Notepad++

Browsers: Safari, Chrome, IE, Firefox, Mozilla

EXPERIENCE:

Confidential, Brookhaven, GA

Senior Software Quality Tester

• Performed duties as a QA and Tier 3 support for Enterprise applications
• Logged, tracked, and managed defects until resolution using Rally.
• Coordinated and conducted the manual test conducted against the UI of the application against requirements
• Utilized Rally to manage the progress of various User Stories and Tasks for current sprint while also preparing User Stories and building test cases for future sprints
• Worked closely with stakeholders and Project Manager to discuss upcoming application changes.
• Worked closely with developers to resolve defect and clarify requirements
• Investigated support issues with end users to resolve technical issues
• Reviewed upcoming enhancements to application with development team and management to eliminate risks and possible redundancies
• Performed Smoke, Regression, Functional, and Ad Hoc tests on application.
• Executed SQL statements to extract data from tables and validated the output data to user inputs on application.
• Actively participated in deployment to verify system was correctly updated.
• Utilized Business Objects to create various reports
• Worked closely with business stakeholders as well as technology stakeholders to analyze complex business processes
• Actively reviewed SQL stored procedures to verify testing approach and results.
• Documented requirements, testing process, test cases and test scenarios for project

Confidential, Columbus, GA

Senior Software Test Analyst

• Analyzed the Functional Requirements and Design Specifications documents to ensure that the system met all the technical and business requirements.
• Involved in testing process, designing, and developing validation plans and test plan document. Reviewed the application’s Functional Specifications and developed Test Cases and test protocol for Functional Testing.
• Performed Regression testing on the application for testing validity of functionality in different versions of the application. Maintained automation scripts for enhancements and modifications.
• Performed End - to-End testing of full functionality across multiple browsers. Extensively involved in running manual tests on IE, Chrome, Android, Windows, and Apple devices
• Checked the security of the application and verified authorized users (I, II, and III) had access to certain screens and actions
• Interacted with the development team and the Business Application group on a regular basis to analyze the requirements and to understand the GUI of the application being developed. Interacted with business analysts and developers to resolve the technical issues to meet the client’s requirement for a better-quality software product.
• Participated in Walk-through, Peer Reviews and Defect Report meetings periodically. Investigated software bugs and interacted with developers to resolve technical issues using HP QC 11.
• Worked closely with automation team to develop regression test suite for execution. Executed and adjusted automated test cases to validated functionality of application.
• Designed, developed and implemented user acceptance testing cases and plans. Communicated frequently with clients regarding applications functionality requirements
• Performed Integration Testing to verify integration between different modules in the System. Conducted end-to-end test of the application manually. Validated backend change by executing SQL queries

Confidential, New York

QA Analyst

• Tested Web Service Request for functionality and connectivity to Mainframe system. Tested for functionality based on rights and privileges. Tested for scenarios that generated new promotional offers and rewards benefits.
• Developed and executed XML request using SOAPUI to validate correct system response. Used Soap Sonar to develop and execute XML to validate correct server communication. Used Soap Sonar to manage regression/functional test suite.
• Learned and navigated through Mainframe for better understanding of front-end GUI application. Validated Mainframe updates made by Web service request.
• Investigated software bugs and interacted with developers to resolve technical issues. Developed, tracked, executed test cases Using Quality Center. Tracked and managed defects using Quality Center.
• Designed, developed and implemented user acceptance testing protocols as the final phase of applications development.
• Designed, developed and implemented user acceptance testing cases and plans. Communicated frequently with clients regarding applications functionality requirements. Interacted with SME and BA's for functional understanding and validations of test plans.
• Developed and implemented QA integration strategy and work flow. Developed test cases using BRD, Mapping Document, and system research. Provided team members with guidance on test cases creation, QA flow and integration process.
• Executed Automated Regression script using QTP. Developed and maintained API projects for regression execution.
• Participated and gave feedback in Defect meeting and business review. Collaborated and coordinated with local and off-shore team members to resolve defects, testing issues and knowledge gaps.

Confidential, New York

Assistant Manager

• Directly worked with customers to build relationships, uncovered and satisfied their needs through financial products and services
• Spent much of my time on the sales floor leading from the lobby, by greeting customers, directing them to the appropriate areas of the branch and ensuring that the customer's needs are met
• Ensured the audit/compliance procedures of the center were followed, while maintaining the highest level of customer service
• Supervised and coached teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same
• Managed difficult situations with customers and providing clients with information, data and advice
• Established the staffing schedule for the branch and assisted with teller recruiting and performance management activities
• Ensured completion of regulatory compliance and training specific to sales and service responsibilities for myself and my associates

Confidential, Richmond Hill, New York

Customer Service Lead

• Coached Customer Service Representatives on sales including product knowledge, role-playing, product clues, and cross-selling properly
• Assisted customer service representatives and tellers to ensure proper handling of customer transactions
• Interviewed loan applicants, closed loans, and sent required documentation to appropriate lender(s)

Confidential

Assistant Store Manager

• Assisted manager in leading team to exceed customer satisfaction and sales objectives. Responsible for all aspects of the retail store, including achieving an outstanding customer and employee experience
• Performed and executed various supervisory duties that include motivating and developing employees
• Executed all operational functions including hiring, scheduling, training, marketing, and loss prevention
• Developed and executed plans to meet both short and long term sales goals

Confidential

Entertainment Department

• Managed entertainment department within the standard operating platform to achieve maximum profitability
• Interacted with customers and sales team to ensure customer needs are met

Confidential, New York

Assistant Manager

• Trained new associates on sales and product knowledge
• Responsible for managing payroll and employee schedules
• Responsible for receiving’s and logging new shipments into inventory

Confidential, New York

Sales Associate

• Maintained sales floor
• Performed cashier responsibilities