SUMMARY:

• 7+ years of experience as a QA Analyst with extensive knowledge in financial and EFT operations, as well as pharmaceutical domains and IVR Platforms.
• Full understanding of the Software Development Methodology and Software Development Lifecycle.
• Experienced working with Agile/Scrum and Waterfall practices and processes.
• Strong in analyzing Specification Documents and Business Requirement, and developing and executing Test Plans, Test Scripts and Test Cases.
• Expertise in Black Box testing applied to UAT, Regression, Functional, Integration testing, Etc.
• Experienced tester in ATM’s devices, POS and various systems used by financial institutions.
• Well versed in the working principles and applications of advanced IVR systems.
• Skilled web based applications tester from an end - to-end user role.
• Creative problem-solving and organizational skills, self-management, quick learner, team player.
• Experienced on acting as liaison between Development and QA teams while managing and coordinating offshore team.
• Ability to handle different responsibilities simultaneously without losing focus on quality and timeline.
• Fluent in Spanish, English and conversational Italian.

TECHNICAL SKILLS:

Platforms: Tandem EPOC (Base 24 Non-Stop), LINUX, VMware, ALM11/QC, IVR (NL, Touch Town, NG Speech, RCE), Paragon Fastest TM 4.2, XML (Postman), VMware/AVAYA, Salesforce.

Operating Systems: MS Office Suite, Windows 7, Vista, XP, Software Version Control (SVC).

RDBMS: Jump, Putty, Oracle, SQL.

Bug Tracking Tools: JIRA, Quality Center/ALM, FACETS.

SDLC Methodology: Agile, Waterfall.IE, Firefox, Chrome.

Browsers: IE, Firefox, Chrome.

PROFESSIONAL EXPERIENCE:

Confidential

IVR QA Analyst/Tester

• Managing the System testing across multiple projects driven in various IVR platforms.
• Leading an offshore team of 2-3 members by assigning allocated tasks, supervising testing progress and results and defining test approach on high level scenarios.
• Responsible of walking sessions with Development and others team members to determine the resolution and root cause of reported defects.
• Designing and executing test plans and test cases for various business aspects of the retail pharmaceutical operation.
• Validating the interaction between AVAYA and the different IVR platforms, including the IB calls flow on the intended telephony switch behavior for user’s calls during business and closed hours.
• Generating SQL queries to manipulate the database for testing purpose, to verify call logs and to retrieve System values.
• Loading test data into the System using XML files for the execution of test cases.
• Sign off on all finished QA testing activities of the projects assigned, before the code is pushed to production. Supporting production deployment and the Business verification testing.

Confidential

QA Analyst

• Executed end-to-end testing of financial applications requiring various software testing techniques, to ensure the total coverage of all banking workflow and business requirement, and a satisfactory user experience.
• Maintained & managed documentations such as test scripts, test plans and Certifications.
• In charged of the ATM Card Management System, consisting on the maintenance of the inventory and distribution of the testing cards used by UAT team on daily basis.
• Managed device’s software configurations, as well as hardware’s troubleshooting.
• Participated in daily projects status and prioritization of logged defects meetings.

Confidential

Web Testing Analyst

• Performed web based testing for various online credit cards payments including Discover and Confidential, as well as Salesforce platform.
• Analyzed Requirements and User Stories documentation to build the RTM.
• Assisted the test architect in the deployment of modeling process using STARC (Automated Testing System with Code reuse).
• Coordinated with automation team to identify regression test cases to be automated.
• Mapped test scenarios and test cases to ensure scope covering on diverse testing.
• Gathered testing results information to be presented to Client in a daily/weekly basis meetings.

Confidential

QA Analyst

• Oversaw the UAT testing for one of the ongoing retail banking projects. Served as the primary point of contact for defect management and triage for the Project.
• Hands-on in other UAT projects to support the day-to-day production operation involving 14,000+ ATM devices from 4 different vendors and 34 variations.
• Acted as the main point of contact (SME) for the UAT Department during the implementation of EMV Project. Participated on the design, introduction of tools, processes and best practices for such implementation. Assisted the team members with EMV testing requirements.
• Configured and monitored devices and batch files in a TCP/IP production environment, based on software’s updates and break fixes on each Sprint.
• Restructured and simplified the existing testing documentation for different LOB’s projects.
• Identified and logged software bugs as they arise during the testing process.
• Conducted and participated in daily meetings with vendors and onshore teams to discuss test status, review and prioritize defects.

Confidential

QA Analyst (Consultant)

• Executed UAT testing to ensure the compliance of ADA 2010 standards across all EFT operations.
• Involved in requirements reviews and development design sessions oriented to discuss the functionality and business flow of the projects.
• Performed the deployment and certification on assigned batches of in-house developed loads, driven on an EFT EPOC/Tandem Platform.
• Identified response codes when troubleshooting load issues arisen while sending the data into the System.
• Utilized Company’ Ticketing System to track and resolve production issues.
• Assisted in the testing and launching of IVR projects.
• Developed documentation, such as daily testing status and metrics to the PM to help the track of the testing activities.
• Maintained and monitored software defects using Jira tool.
• Trained newly-hired QA Consultants.

Confidential .

Confidential (2 nd Shift/Consultant)

• Executed UAT and functionality testing to ensure the proper performance of developed devices.
• Managed hardware testing and troubleshoot of intended issues on card reader, deposit slot, cash dispenser, receipt printer, Etc.
• Identified and logged bugs utilizing the Company’ bug tracking system. Interacted with developers team in a daily basis to discuss issues reported.
• Created daily reports concerning to the testing and defects status.