SUMMARY:

• Transitioned from Programmer Analyst to QUALITY ASSURANCE SYSTEM TESTER focusing on UAT TESTING.
• Worked with ALM (Application Lifecycle Management), Agile Mythology and JIRA.
• My experience and accomplishments as a Senior Programmer Analyst with over 20 years of comprehensive and well - diversified experience, provides me to be an effective Tester, interfacing with the Business Unit and Technology to assure accurate business needs.
• Completing projects on or before deadlines... Analytical problem solver; effectively troubleshoots systems, programs, and applications.
• Strong communication and interpersonal skills,
• Excellent project documenting abilities.
• Dedicated, dependable, and committed to achieving results,

TECHNICAL SKILLS:

• ALM Agile JIRA
• UI User Testing Center (SharePoint)
• SQL SQL Server 2008 Mainframe
• EXCEL WORD OUTLOOK

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Senior QA Engineer

• UAT/QA Lead Tester for BMC Remedy IT Service Management Suite (ITSM).
• Ensure the accuracy of all services and product offerings in the MyIT Technology Portal.
• Simulate a new hire by using the myTechnology portal to request all documentation and equipment needed to perform the job.
• Responsible for directing any issues that are encountered to the business analysts and IT development.
• Manage the execution of Testing scripts leveraging JIRA Software and User Testing Center, a sharepoint site designed to write, test and log issues.
• Analyze and review business requirements and functional specification documents.
• Responsible for preparation, creation, execution and regression of test plans, test scripts and QA Test Plan reviews
• Worked with management to assign Test Scripts and resolve issues to those unfamiliar to MyIT Technology Portal
• MyTechnology is currently in test pilot with limited users, I’m responsible for testing the functionality of the new enhancements that will be installed with the next production release.

Contract Systems Quality Assurance Analyst

• Took part as Lead Tester.
• Analyze and review the business requirements and functional specification documents.
• Interface directly with the Business Unit and Technology to assure accurate business needs.
• Involved in the designing, writing and testing of new development and implementation of beneficiary RMD (Required Minimum Distribution).
• New development on the Mainframe DB2 and UI to both have identical functionality.
• Work with Technology and User Teams to identify, track and resolve defects and quality issues.
• Responsible for System Testing of the RMD of retirement funds using COBOL-CICS, DB2, MFE, SQL with the Agile Mythology.
• Manage the execution of Testing Scripts leveraging ALM (Application Lifecycle Management/Quality Center) and Agile Mythology.
• Participate in morning Scrum sessions, Story development, Sprint Planning, and Pointing Sessions
• Responsible for the input of the testing, concerns, requirements and timeframe for execution.
• Worked with the UI development team testing the interface with the Host.
• Testing requirements include Functional, Compliance, Performance, Data Conditioning, Usability, Regression, Error Identification and Re-Test.

Consumer Product Strategic Analyst

• UAT/QA Lead Tester for creation, preparation, development and execution, Regression, Error Identification and Re-Test of test plans, test scripts and conduct QA Test Plan reviews.
• Responsible for handling complex quality assurance and test environment problems and issues.
• Manage the execution of UAT scripts leveraging ALM (Application Lifecycle Management).
• Verify back end data using SQL Server 2008 Management Studio.
• Work with Technology, Quality Assurance Team, User and Off Shore Teams to identify, track and resolve defects and quality issues.
• Interface with the Business Unit and Technology to assure accurate business needs.
• Provide prompt and appropriate escalation of UAT defects.
• Provide UAT status reporting and progress analysis for management review.
• Involved in the designing, writing and testing UAT Test Plan/Scripts for the re-write of SFDMS (Single Family Default Monitoring System). AS400 to UI.
• Provide Ad-hoc reports for testing needs for SFDMS Line of Business using Excel and SQL Server
• Continued support for the new SFDMS enhancements.

Contract Systems Quality Assurance Analyst

• Responsible for creating, preparing and executing detailed complex test scripts for the backend of the PHONE/FAX System. Extensive knowledge of the mainframe.
• Wachovia Connection System was merged with the Confidential System.
• Responsible for the designing, writing and testing scripts leveraging ALM (Application Lifecycle Management) and Clear Quest testing tools.
• Testing included Functional, Compliance, Performance, Data Conditioning, Usability, Regression, Error Identification and Re-Test.
• Worked directly with the Business Unit, Technology and Quality Assurance team to assure accurate business needs.
• Participated in Dress Rehearsals and Production Implementation.

Senior Programmer Analyst

• Designed, coded, tested, and implemented mainframe new development and modifications for existing systems using COBOL, CICS, DB2, SQL.
• New development and enhancement of data warehouse projects.
• Varied experience with ETL, creating and maintaining Data Warehouse Tables, platforms include Tara Data, SQL, DB2, MVS, IMS and Informatica.
• Responsible for daily/monthly production support, respond promptly to applications and operational issues, analyze and provide solutions.
• Provide Ad-hoc reports for testing needs using Microsoft Excel and SQL Server 2008.
• Participated in Dress Rehearsals and Production Implementation.