OBJECTIVE:

• To obtain a challenging and rewarding position in the IT department and utilize my Quality Assurance / Analytical skills obtained through experience and giving me opportunities for advancement within this area.

TECHNICAL QUALIFICATIONS:

Platforms: Windows 98, XP, 7, NT, 2000, MS DOS, UNIX, Linux, AS/400

Databases: Oracle Manager/Database 10g, MS Access, MS SQL Server Studio, SQL Magic 3.33

Languages: PC Assembler, C++, Visual Basic, PL/SQL, T - SQL, SQL

Testing Tools: QTP, ALM-HP Quality Center, Caliber, Test Director, Bugzilla, VS 2010, TFS, JIRA, Confluence, Clearquest

Web Programming: HTML, XML, JavaScript, Front Page, CSS

Other Skills: Siebel, CRM, TACL, Eclipse-CVS Repository, SoapUI, .NET, Tandem, VB Script, HP Dialogue, POS, TOAD, MS Office Suite, Visio, MS Project, Visual Studio, Snag It, PowerPact, Timeline, Novel 5.0, OSI, CMM, IEEE,SDLC, Use Cases, Data Modeling, Windows Server 2003, 2005, SharePoint, ProSight, Paradigm, Safari web browser, Spreadsheets/Databases, Internet/Intranet, Client-Server, UI Admin tool,

Bilingual: English-Spanish

PROFESSIONAL EXPERIENCE:

Confidential, Clearwater, FL

Sr. Software Quality Assurance Engineer

Responsibilities:

• Analyze Specs/ Business Requirements/ Change Requests
• Creating a Test plan with scope, assumptions, schedules, roles, tools, etc
• Execute Test scripts to validate functionality
• Testing Pin Pads, POS systems
• Logging defects using JIRA application
• Provided guidance, suggestions to Team for better workflow
• Load new builds on POS/ PinPad so systems can be testable with up- to date code
• Handle multiple assignments and adjust to changes by priority
• Provide meaningful feedback and recommendations software usability and functionality
• Worked as a SME on the Team about testing EMV functionality ( chip cards ) with major brands: Visa, MC, AMEX, Discover
• Familiar with network packet analysis- Request-Received
• Use of Jama to write effective Test Cases
• Familiar with Linux Command Line to list, change directory, or copy
• Use of Winscp, Putty to navigate through files, to look at viper log messages.
• Use of Config Client to configure network of different FEPs, set up CR, printers.
• Familiar with retrieving a new build from Clearquest and load it to PinPads correctly.

Confidential, Tampa, FL

Sr. Software Quality Assurance

• Developed and maintained user and technical documentation and project process documentation for Application Teams
• Testing data analytics of web pages and mobile pages.
• Understanding the user’s view of applications and /or technology and was able to put procedures in a logical sequence
• Data analysis and reconciliation 
• Testing web based applications developed in Java
• Performed testing of ASP.NET MVC applications
• Post production testing- Stage vs. Production environments
• Attended daily UAT defect status meetings and present progress updates on the status of UAT
• Contributed to the ongoing development of UAT process and measures of success
• Participated in UAT Test Plan reviews and development of Scenarios and Scripts
• Escalated and Analyzed the defects with the project team (UAT leads, SME) to resolved issues or constraints
• Using Lotus Notes for email communication
• Utilized Sitecore for settings/configurations to reflect on front end
• Participated in Dev meetings/Demos, Stories update
• Played record scripts using QTP tool
• Testing mobile applications of Landing Pages
• Testing in Dev Server using Agile Methodology and communicating with Developers on a daily basis.

Confidential, St Petersburg, FL

Sr. Software Quality Assurance Engineer

• Test websites of Drug screening services, employment history, forms, consents, Fingerprinting, I-9, E verify services verifications.
• Utilize Team Foundation Server extensively to report, manage, track bugs
• Analyze business, technical specifications requirements to create test plan, test cases
• Used Visual Studio to write, execute test scripts
• Worked with offshore team to provide testing instruction, scope of defects
• Develop and execute test cases based on end-to-end business scenarios
• Contributed to high-reliability technology releases as a result of thorough testing that helped maintain Confidential, market share and customer-satisfaction rating.
• Interacted with Software Developers for bugs review and flow of applications
• Participate in Agile/Scrum product development cycles
• Access Database, run queries to verify data and test it accordingly
• Working in different, independent projects at one time.
• Performed Sanity, Integration, Functional, Regression testing of multiple applications
• Performed data validation running queries on an Oracle database.
• Utilize PuTTY to push code to Stage
• Testing applications with a Macintosh.
• Played record scripts using QTP automation tool.
• Performed Training to new members on Team, mentor and guide them.
• Experience in preparing training plan for new hires on various internal support processes, and applications and their technical and functional integrations.
• Utilized SoapUI to inspect/analyze web services.
• Utilized Eclipse CVS application for looking at logs, branches, and build numbers.

Confidential, Clearwater, FL

Software Quality Assurance

• Responsible for QA and testing of Web services.
• Test websites and IVR QA systems. Tested translation of micro sites, banners & controllers.
• Maintaining IVR QA process and methodologies
• Utilize HP Quality Center extensively
• Create test scripts, test plans, scenarios and procedures
• Document software defects, using Rational, and report defects to software developers
• Assign severity levels to each test issue discovered during the test cycle
• Performed testing of mobile smartphone-Safari for iPhones
• Tests data ensuring compliance with specifications and presents sound recommendations through thorough analysis
• Performed testing of credit cards on web based applications/ verify data on Database and IVR phone system to confirm functional testing
• Works with the application programmers to resolve defects identified during the system test
• Run SQL queries for validation of data using SQL developer
• Used putty application for Telnet emails testing.

Confidential, Lakeland, FL

Software Quality Assurance Analyst

• Performing manual testing of pharmacy/front end, customer serv. POS systems and Self Checkout.
• Reviewing project requirements and design specifications for quality
• Developing quality assurance and testing strategies
• Create SQL Queries to use in validating test results and setting up test data
• Building test cases, test sets and test scripts
• Performed testing of pin pads/ credit /debit cards while validating POS systems accordingly
• Capturing the design of test cases and test procedures in Quality Center
• Facilitating defects tracking and problem-determination throughout the life cycle. 

Confidential, Tampa, FL

Sr. Customer Support

• Handle claims related and business system analysis
• Assist customers with their questions, problems and complaints
• Involved in cross-selling and sales referrals of products.
• Performs other benefits duties or special projects as assigned for the Global Solutions team.

Confidential, Tampa, FL

Sr. Business Analyst

• Working with the Business Systems Analyst to interpret test needs as requirements are being developed
• Effectively analyze and decompose business requirements to extract test requirements
• Perform manual testing of automated PDF process.
• Write and execute efficient and effective test plans and test cases
• Works with application programmers/designers/ developers to resolve defects identified during the system test
• Tests data to ensure it complies with specifications and presents sound recommendations through analysis
• Assigns severity levels to each test issue discovered during the test cycle while performing User Acceptance Testing
• Participate in Agile/Scrum product development cycles
• Analyze, design, document and communicate resource requirements for testing environments, technical support and related components required to support adequate test execution
• Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status.
• Creates quality process training materials, and delivers quality process training to technical staff
• Performed testing in Spanish language of letters sent out to customers
• Part of SME team to help with applications from my experience in different projects
• Using TOAD to retrieve data for different scenarios according to members’ plan, line of business, subsidy levels.
• Performing User Acceptance Testing identifying positive and negative scenarios to create Dataset
• Follow Governance/ rules for testing Medicaid letters appropriately

Confidential, St Petersburg, FL

Business Analyst

• Test cases development, execution defect tracking software using QC.
• Interpreting flowcharts develop components, Test Web based-Client/Server applications.
• Training courses: Use Cases, Caliber, SDLC (Lifecycle), Solution Framework, DBMS
• Use of basic database query language and required software applications.
• Conducting usability testing of software applications.
• Participate in Agile/Scrum product development cycles
• Assists in identifying requirements for testing, develops test plans and scripts and coordinates test transmissions, as required. 
• Performed automated testing using Test Director
• Run Queries using SQL Server 2005 to identify proper Financial Advisors for Branches.
• Perform Performance Testing, System Integration, Regression, User Acceptance Testing.
• Perform Patch Testing using Internet Explorer browser.

Confidential, Clearwater, FL

Sr. Customer Support Bilingual

• Analyze high-risk, early, and late age accounts.
• Implement various computer applications in order to locate delinquent accounts.
• Recipient of various awards based on experience and job performance.
• Responding to routine inquiries and complaints from customers regarding products and financial services.
• Involved in cross-selling and sales referrals of products.