PROFESSIONAL SUMMARY:

• Experienced software Quality Assurance leader and engineer specialized in QA leadership effectively improving test processes by minimizing last minute bug - fixes that could cost the schedule.
• Developed track record with over 10 years of combined experience at Confidential, Confidential, Confidential and Confidential
• Expert QA liaison with business, project and release management and Dev and DevOps teams
• Established QA department from ground up, hired, trained and mentored global team members while at Confidential
• Expert in Agile methodologies, SCRUM and Kanban processes.
• Introduced and implemented automation testing, making testing processes cost effective and scalable
• Known for ability to produce high-quality deliverables that meet or exceeded timeline and budgetary targets
• Liaised with software developers, marketing teams to reproduce real time customer issues
• Created and maintained project schedules, prepared milestone reviews, organized design reviews
• Established, implemented, and improved QA infrastructure, test procedures, process, and quality standards in accordance with overall development and product releases.

EXPERIENCE PROFILE:

Confidential

Software QA Manager

Responsibilities:

• Supervised and led engineers to ensure quality releases under aggressive schedules across the 4 brands
• Created and Managed Staffing Plan s and Projects in the proposed budgets and timelines to build a QA Department from the ground up.
• Developed test driven automation environment for web based & mobile application tests u sing Selenium ( WebDriver , IDE) and SOAP UI integrated with Jenkins.
• SCRUM environment, CI (Continuous Integration) & CD (Continuous Delivery) integrated into daily processes.
• Designed IVR workflow for Ultra’s prepaid products across multiple brands
• Built BDD tests using Cucumber by writing behaviors and step definitions.
• Streamlined Development and QA processes to establish a test infrastructure that allowed development and QA to work together more efficiently.
• Mitigated QA risks including escalation to senior management, and collaborated with cross-functional teams to ensure testing quality.
• Maintained automation code and resources in source controls like CVS over the time for improvements & new features
• Led a team of testers specializing in mobile device or handset testing locally and overseas
• Test Data Management - Developed optimized data collection methods and qualifying procedures
• Managed and coordinated UAT test efforts across Product, TechOps, Engineering and Marketing teams.
• Performed employee reviews, hiring, and promotions

Environment: Swagger Def files, Launch Darkly, SQL, SOAP UI, Web API, XML, Java Web Services, CMS, Magento, JIRA, Cucumber, Selenium WebDriver, IDE, CMS, eCommerce, STLC, Jenkins, Project Management, TDD, BDD.

Confidential

QA Lead

Responsibilities:

• Led and performed E2E testing as a part of legacy modernization program to improve customer experience and responsiveness
• Leading one of the critical testing initiative to migrate legacy interfaces from AAI to Oracle Service Bus
• Led planning, execution and reporting of functional, system and performance testing of API’s and web services applications
• Test planning and implementation for cloud migration initiative
• Define requirements, drove product development and support activities while effectively developing reusable test scripts.
• Administered and created defect management process, tracking reports and reporting for leadership consumption.
• SOAP , REST web services testing running on Web Logic server, with tools like SOAP UI and XML gateways .
• Leveraged SOAP SONAR to test load activities on the web site, and eliminate any bottleneck problem on the back end .
• Trace and capture XML logs using WireShark tool to diagnose issues
• Developed reports for program level Response Time Statistics, Test Summary and status reporting
• Consolidated all membership related web services and API’s onto a central platform using XML gateway

Environment: Konnex, Mainframe , SOAP UI , SOAP SONAR, API, XML, HTML Java Web Services, Sharepoint, WebLogic, JTRAC, Mantis , SQL, STLC

Confidential, Los Angeles, CA

QA Engineer and Report Development

Responsibilities:

• Served as applications development internal Quality Assurance. Developed the Software Requirements Specification (SRS), test plan and test cases for the proprietary web application.
• Developed impactful reports using SSRS platform, MS-Excel, pivot tables and other graphical add-ons.
• Developed a web based application that would host different types reports with live data that would refresh on a nightly basis.
• Tracking and creating reports for management and leadership consumption.
• Support requirement analysis and development of Sales Reports using MS SSRS 2008 R2 application.
• Testing web applications in .Net and Java environment

Environment: SQL , SSRS, MS Excel, Pivot Tables

Confidential, Los Angeles, CA

QA Engineer

Responsibilities:

• Proposed and implemented changes to SDLC by moving test case development into HP Quality Center from manual methods.
• Demonstrated strong client commitment and result oriented performance while providing QA support during strategic business capability rollouts
• Test Cases management and defect reports management, for Kenan FX order management application including business rules engine (LIM) and workflows (WorkPoint)
• Performed SOA/Web services testing using SOAP UI to view invoices online, call detail/ usage records and online payments
• Managed QA / testing through all phases of SDLC including scope, design, unit, functional, integration, system, usability, UAT and beta testing.
• Recognized for valuable QA contribution in product enhancements
• Effectively on boarded new QA team members and coordinated with offshore team for successful transition

Environment: Win 2003, 2007, XP, HP Quality Center Vista/Kenan /JIRA/SOAP UI/QC/TOAD/Citrix

Confidential, Culver City, CA

QA An alyst

Responsibilities:

• Testing product enhancements and renewals for different product types like OEM, Retail, ESD, CLT and non CLT products Involved in testing of AMS (Account Management Systems) Web or electronic stores
• Worked on SKUs and software license key management and used Rover for generating product keys .
• Involved in QA’ing of B2B and B2C web applications while managing incident information
• Increased QA team productivity through creation of robust and reusable test scripts utilizing HP Quality Center
• Mapping test runs using QTP to insure software requirements meet or exceed the needs of the organization
• Testing web components ( JS , VB S cript and active server pages) on all commonly available
• Remedy and Perforce for defect tracking and version control

Environment: Win 2003, 2007, XP, Vista/.Net/VB/SharePoint/PHP/SOAP UI/Bugzilla/Quality Center/Test Director/JIRA/VMWare

Confidential, Anaheim, CA

QA Engineer

Responsibilities:

• Responsible for E2E testing of multiple eCommerce projects , accountable for requirements traceability, analysis, and tracking .
• Testing various products like CCA, CCE and billing applications called ePay Advantage and eSOP Advantage for PCI Compliance and reviews to ensure adherence to Payment Application Best Practices (PABP)
• Tested Payment Gateways like VeriSign, USA ePay, Paypal supported by Nodus products for different levels of information
• Configuration of SQL Report Server, give permissions to different level of users in SSRS and executing basic T-SQL scripts in standalone windows environment
• Instrumental in testing .Net based SaaS Framework application optimized for performance and security.
• Tested electronic payment and encryption services created on IIS and knowledge of registering COM components
• Performed product installations and upgrades on customer’s Test and Production environments.
• Ensure optimal tool usage and the prompt resolution of customer problems.
• Established formal QA Test Plans, Test Cases, Traceability Metrics and Test Summary documents.
• Provide directions to Technical Writer and Technical Support Team on creating Implementation Guides, Training Guides and Product User Guides with detailed layouts

Environment: Windows 2003 /SQL Server 2005, Stored procedures/ASP. Net / Microsoft Dynamics GP /MS SharePoint/ PHP/ SOAP UI/ VB/ .Net framework 3.0 & 3.5/ Test Complete/Virtual machines , SaaS Products