SUMMARY

• Over 5 years of experience in Retail Domain at Tata Consultancy Services Limited
• Played key role in Telecom Domain, web services automation for requests interacting between ISAT and LIMS (Logical Inventory Management System) to activate Network Elements like Cisco, Juniper, Alcatel
• Areas of expertise range in Testing across various portfolios in Target Corporation Limited and Manhattan WMOS for over 2 years in 2007 and 2009 versions.
• Demonstrated record of success and high activity
• Passionate and creative tester who is a spectator and a team player
• Gathered business requirements/business rules and captured them in Functional Design documents.
• Worked with onsite, remote, and off shore resources utilizing UML and data modeling methodologies in order to meet project objectives.
• Modeled business processes and proposed process improvements using Microsoft Visio.
• Good knowledge in WMS, EIS, LMS and OMS application interfaces
• Hands on experience in WMOS Functional Testing.
• Strong background in Oracle 10g database refresh on Production, Integration and Regression databases.
• As a Production Support Executive, acquired a strong sense of deploying Unix builds and SQL packages.

TECHNICAL SKILLS

Operating Systems:  and Servers - Windows 2000/XP/2003 server

Tools:  Manhattan WMOS 2007, DB Visualizer 9.2.1

Requirements and Defect Tracking Tools: Pivotal Tracker, CAAC (CA Agile Central)

Automation Tools:  QTP, Dev Test 8.2, TERG Tool 6.0

Languages: C, C++, Unix, SQL, PL/SQL

Database: MS Access, MS-SQL Server 2005, Oracle 9i/10g

Other Tools: Quality Center, BMC Access Manager, QPasa, Service Now Portal, Control M 7.0, HP ALM 12.01.141,

PROFESSIONAL EXPERIENCE

Quality Engineer

• Worked as a Quality Engineer on the Service and Network Activation of various devices part of LION Program - Network Activation within 24 hours
• Effectively worked on Creating, Modifying, Retrieving and Deleting a service request from LIMS to ISAT in the form of Input XML which is fed to ISAT application based on requirement from LIMS
• Discovered the behavior of Cisco, Juniper and Alcatel Routers in real world
• Hands on experience with automation of soap service requests through Dev Test 8.2
• Functionally tested the workflow of activation requests through GClient 1.3 to submit and receive response from ISAT application
• Activated services for various routers in TERG to reduce manual effort of testing through GClient
• Worked in E2E testing exploring the data flow from LIMS to ISAT and then to Network Elements
• Accomplished to design test cases in BDD Gherkin format and upload to CA Agile Central
• Efficiently worked on Alcatel ALU7750 devices and gained knowledge on their various service like E2E, Routing Protocols (BGP/MBGP/Static Route), Multicast features (SSM/AutoRP/Bootstrap) and Quality of Services (Standard/Custom)
• Gained good knowledge in creating and tracking the user stories, tasks, test cases, defects and logging the efforts for the respective user stories in CA Agile Central Tool
• Worked in 2 weeks Sprint/Iteration model which covers Test Case design, functional testing, identification of Regression Test Cases and finally automation of those Regression Test Cases

Quality Engineer/Quality Analyst

• Worked as a Functional Lead in the Warehouse Management Part
• Integrating WMOS with other applications in Stores
• Implementing the core concept of WMOS business at the stores level to increase the business.
• Worked on Waving, Packing, Staging and Shipping part in the Stores
• Worked in E2E testing exploring the data flow from .com to WMS and WMS to OMS.
• Excellent knowledge of Software Testing Life Cycle(STLC)
• Proficient in writing Test Cases by using test case design technique
• Very Good in Test Execution Process, Defect Life Cycle, Test Plan based on severity and priority
• Gained good knowledge on testing SOAP and RESTFUL services using SOA Tool – Dev Test 8.2
• Automated test scenarios with complex JSON and XML transactions through Dev Test 8.2
• Worked in Agile testing projects automating the web services in Sprint/Iteration model

MDM Analyst – Data Stewardship

• MDM Analyst working on data definition, COA redesign, data mapping, data flow documentation, report inventory and report analysis
• Hands on experience in both reference data and analytical data
• Ensure Data Quality and uniformity for accurate and harmonized reporting in global data warehouse and other downstream processes
• Experienced in selecting an Enterprise class MDM solution
• Creation of internal data governance standards and co-coordinating data quality activities with other team members
• Experienced with Enterprise Class Data Quality Tools like, Customer Connect, Informatica Data Director to manage and maintain the quality of Master Data in an enterprise environment
• Good knowledge on matching multiple customer records with the current customers in database to streamline into a single Customer Golden Copy through MDM strategies
• Experience in reconciling data extracts to source information
• Good Hands on experience in analyzing(due diligence) the customer Hierarchy Structure and replicating the operations on Informatica Data Director making them available for business users
• Published relevant data to appropriate business users and monitoring the published data sources for usage, relevance and quality feedback
• Created and managed business metadata for published data sources to ensure that it is easily discoverable and meaningful to information workers
• Good Knowledge on creating data standards, determine business data requirements and business rules
• Educated about Data Warehousing, Data Integration and the background of ETL
• Advanced MS Excel and Visio skills

Configuration Manager

• Worked on providing an overall Configuration Management (CM) infrastructure and environment to the product development team
• Analyzed complex engineering change proposals to determine the effect on the overall system
• Ensured configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates
•   Developed configuration and data management documentation based on program requirements
• Identified requirements and coordinated the development and implementation of computer based configuration/data management systems and   provided related support
•  Reviewed program-unique specifications to include system specifications, development specifications, and product specifications for both hardware and software for proper   format, content, and compliance with program requirements and appropriate standards
• Maintained configuration   status   accounting database and records to reflect the configuration status of baseline documentation and fielded systems and equipment  
• Experience on integrating the changes and involved in defect tracking activities
•  Established Configuration Control Boards (CCBs) to include coordinating meeting dates, scheduling VTCs or teleconferences, dictating meeting   minutes, and creating and maintaining disposition of CM action items
• Gathered the knowledge of IT Service Management Understanding by participating in ITIL Trainings
• Provided guidance and work leadership to less-experienced staff members

Implementation Consultant

• Managed all Change Requests in a common repository for all Stage and Production deployments
• Administered everyday workflow of all implementation processes and provided technical support 
• Coordinated with team to resolve all issues within required timeframe and recommended appropriate changes to all policies and procedures to evaluate all implementations
• Collaborated with system integration team and ensure compliance to all client requirements and provided appropriate resolution to clients and ensured efficient implementation of all systems
• Developed all processes and tools for customer implementation lifecycle and identified all defects and provided required support
• Detected potential issues and implemented solutions when issues threatened to delay the delivery timelines and impact the budget or business operations
• Maintained all project plans and ensured compliance to timeframe and collaborated with stakeholders for all implementation processes
• Extensively worked on Unix and SQL Package deployments under Retail Domain for Food and Regional Distribution Centers through creating the build components on Team Foundation Server(TFS)
• Well experienced in Software Delivery Notification deployments for Manhattan WMOS
• Ensured that the project is implemented within contractual obligations and regulatory requirements
• Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional services
• Updated all implementation deliverables as required with new functionality work flows
• Created new deliverables/best practices/lessons learnt for implementation services to enhance implementation engagements
• Possess good communication skills to convey project status in lay terms, in addition to communicating goals and tasks with project team members

Production Support Executive (Database, Web, User)

• Extensively worked under Unix/Oracle platform for Application Support Team with good 3D knowledge
• Incorporated Unix shell scripting to schedule jobs on the server which would check the application status on daily basis
• Good Knowledge on networking protocols, SQL and relational databases(RDMS)
• Coordinated with teams and resolved all complex application and system issues
• Designed and maintained expertise in flow of application process and systems related to them
• Planned, executed books and implemented applications and configuration change procedures to ensure optimal Quality assurance for all applications
• Developed, sustained and evaluated delegated business processes and related applications
• Supervised all alerts related to application and system procedures and provided services proactively
• Maintained good professional relationships with counterparts of engineering and customer support departments
• Prepared tools required for proper functioning of website front line applications on regular basis
• Performed root cause assessment and debugged all issues on server domain, and availability of applications
• Coordinated with departments and QA departments and administered code migrations in various environments and production outputs
• Provided support and identified all issues and prepared appropriate documentation all issues and solutions
• Managed all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems