PROFESSIONAL SUMMARY:

• 12 + years of experience in the field of Software Quality Assurance in the roles of Sr. QA Lead / QA Manager / Onsite - Offshore coordinator on Mainframe/Web /E-Commerce/B2B/B2C, client/server applications on Windows, Web and Reporting applications
• Excellent Retail e-commerce industry knowledge and experience using industry standard tools for Warehouse Management Systems (WMS), Inventory management, Order Management Systems (OMS), JDA, SAP, Omniture, Site Catalyst, Content Management Systems (CMS)
• Expert knowledge in Mortgage industry using Loan Modification Processing applications like ULTS, iMagic, OMS, Call center Reports
• Expertise in Banking domain with card servicing applications like TSYS, Interpose & MVS
• Expertise in implementing SDLC Methodologies including Waterfall Model, Agile Methodology and Rational Unified Process (RUP).
• Expertise in Definition & Execution of Test data planning and Management , Test Strategy, Test Plan, Test Cases and generating Test Execution Reports & Defect Reports
• Good experience using HP ALM for cross-functional workflow management (requirements management, test planning, functional/performance testing, defect management)
• Expertise in Defect Tracking using HP /Mercury Interactive Quality Center/Test Director, ALM, Rational Test Manager report bugs and follow up with the development team
• Experienced in Back-End testing of to ensure data consistency on front-end by writing and executing SQL queries on the relational databases.
• Extensively worked on ecommerce applications testing using tools like Endeca, Accelerator, CMS, Omniture & Site Catalyst for analytics
• Implemented mitigation techniques in various projects based on Risk & Impact Analysis
• Sound knowledge in Web Services Testing using SOAP UI, WCF Test Client (REST API, JSON)
• Possess understanding of WSDL, XSD, Schema, DTD, XML documents for Web Services Testing
• Exposure in interacting with clients and providing Co-ordination between onsite and offshore
• Experience in testing Order Entry, POS, and Warehousing systems - Sales Order Fulfillment, Sales Order Management, Shipping and Billing.
• Experienced in reporting the SQA activities, configuration management, change requests, milestones and ensuring supporting documentation of SQA activities to project personnel
• Strong knowledge of application flow testing on Mobile Devices and tablets

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/NT, Windows 2000 Server, Windows, 2000 Advanced Server, Windows 2003 Server, Windows 2003 Advance Server, Windows XP, UNIX

Languages: PL/SQL, UNIX, C

RDBMS: SQL Server 2005 /2000, MS Access, Oracle 10g, DB2, Terradata, SQL

Applications: Microsoft Office suite

QA Tools: HP ALM, Quality Center, Rational Enterprise Suite,, Rational ClearQuest, Rational ClearCase, Appmeter, Imacros, Bugzilla, JDA, Omniture, Mainframes, TS2, Genesys, Interpose, Remote Tools Catman (RTLC), Endeca, ULTS, iMagic, AVU, CMS, SOAP UI, WCFtestClient

PROFESSIONAL EXPERIENCE:

Confidential

QA Analyst

Atlanta, GA

Environment: Java, Postman, Soap UI, JIRA, HP ALM, SAP

• Developed quality assurance plans, test scenarios, detailed test cases for all the user stories planned in the sprint
• Design, develop, and execute test cases based on new features and analysis of past reported issues.
• Review all requirements and specifications documentation for clarity, completeness and testability
• Interpret complex business/data requirements and translate these into a comprehensive test plan.
• Provided test reports indicating the results of testing and product stability including recommendations concerning the release of the product
• Experience in testing Order Entry, Warehousing systems - Sales Order Fulfillment, Sales Order Management, Shipping and Billing using SAP
• Set up order status test data in SAP for validation of PO status, Delivery & Other shipment status
• Creation of various test data in SAP for
• Developed and managed functional, integration, and unit testing schedule, work breakdown, and estimates (based on requirements) that support the overall project schedule.
• Manage/track project effort to estimates and schedule.
• Provided QA Support (Baseline, Regression and Integration Testing) in Infrastructure Upgrades and Project Deployments.
• Used tools like HP/Mercury Quality Center to maintain the test plan, execution of test cases in the test lab and track all the defects in the defects module
• Conducting Risk Analysis, Regression Analysis, Impact Analysis and Implementing mitigation techniques
• Conducting User Acceptance Testing process and coordinating to resolve issues
• Perform backend transactions to edit inventory and update SKU information and validate shopping cart functionality
• Performed REST API validations using postman for Mobile app API’s
• Executed validation of functionality on Mobile platforms ( Tablet & Phone) across all supported OS and Device versions
• Worked closely with the production support team in duplicating production issues by reviewing logs and other user input details and help resolve the issue

Confidential

QA Analyst

Salt Lake City, UT

Environment: .net, SQL server 2012, Postman, SOAP UI, HP ALM, XML API, JSON, REST API, JIRA

• Review requirements written as stories in JIRA and design comprehensive test cases intended to validate the stories / epics for LASeR and Agent Desktop applications
• Set up test data (Items, Orders, eBay value, Transaction History, seller details, bidding details, listing details, feedback details, Refund, Violations, Coupons, Mac Notes, Wallet, Settlement, Account Flags, Disputes using eBay & PayPal proprietary tools and Oracle DB
• Validate the display of details in the UI of LASeR and Agent Desktop applications by verifying the XML API Request and Response calls b/w the application and platform server using XML editors
• Assisted in the release and UAT verification of the final LASeR builds confirming the PayPal requirements for the application necessary for eBay - PayPal separation
• Validation of application on Alpha, Beta and Production by testing builds for every Release
• Verify and support production issues by working with the production support team and resolve if any issues (escape defects) for continuous application availability
• Work as SME on AD application and provide alternative approaches / support for any production issues raised by the team mates
• Designed, Maintained and Executed Test cases, Test Repositories in HP ALM tool
• Performed Defect Management and submitted Test Execution progress and summary reports to the relevant stake holders while the application is under test
• Engage actively with outside stakeholders and also cross platform teams to achieve project objectives and adhere to project timelines
• Engage with automation testing resources for the design, delivery and execution of test cases for regression testing and also creation of new test cases covering the continuous functional changes on the application
• Triage any defects or issues raised during UAT validations and drive defects to closure
• Perform web services testing using SOAP UI and wcftestclient effectively testing most of the API calls before application integration and catching defects early in development cycle
• Tested integrated software (Web Services (SOAP and REST), and messages.
• Developed Test Cases using WSDL, Schema files which defines Web Service Request, Response, methods/operations, End Point of web service to be tested.
• Validation of data in UI vs REST API response and XML files generated
• Execute and asses IVR system (Interactive Voice Response) by performing exhaustive validations by of multiple real time scenarios and marking down time and response & suggest changes as needed 

Confidential

QA Lead, Denver, CO

Environment: .net, SQL server 2012, WCFtestclient, SOAP UI, Identity Access Manager, XML, Team Foundation Server (TFS),

• Provide operational leadership for the department, ensuring direction is in line with the goals of the division and overall bank strategy. Manage the day-to-day activities of QA Group resources (QA Leads, QA Engineers, Test Analysts) while achieving individual and organizational objectives efficiently and cost effectively.
• Responsible for the effective development and implementation of programs to ensure that all information systems products and services meet minimum organization standards and end-user requirement
• During the planning and testing phases of the program manage the day to day testing for program (i.e. test planning, execution and analysis, and the prioritization and delivery of defect fixes).
• Administer problem management process including monitoring and reporting on problem resolution. Make recommendations to superiors regarding the acquisition and/or implementation of software to increase information systems efficiency.
• Direct accountability for assigned testing resources including strategic partners
• Responsible for on-time, on-budget delivery of assigned testing activities required to support the delivery of end-to-end functionality into the production environment.
• Coordinate with PM’s and UAT team to ensure alignment of testing activities and timelines in support of enterprise releases.
• Work with cross functional team members to manage the backlog of features and bugs, plan and schedule releases content, finalize content for release
• Ensure successful definition of test strategies and test execution for assigned enterprise programs and projects owned and driven by the offshore
• Provide oversight and guidance to QA resources assigned to component Agile Scrum teams and work as an SME on all internal / external applications used for testing
• Responsible for owning the testing estimates as well as monitoring and managing to approved testing budgets within assigned functions and programs
• Contribute to the implementation and maintenance of robust test metrics that provide clear understanding of progress as well as drive continuous improvement throughout SDLC
• Monitor the AVU (Auto Vendor Upload) jobs for alerts and failures, XML Formatting and schedule adherence
• Review the Exception Reports and communicate the batch process details and loan process updates to the Bank
• Triage defects identified during AVU run and categorize then by code, process or human error and take corrective actions to avoid the same in future runs. Sometimes involves training and Software development
• Validate data consistency between backend and all UI applications like ULTS (Urban Loan Tracking System), OMS (Order Management Systems) and Customer Portal (CP)
• Validate the supporting documents sent by the customers are flowing correctly via iMagic, eFax or eDelivery, or PDF Drops
• Tested the IAM application integration for the client which integrated HR, Payroll and personal data apps into single platform
• IAM application validations for employee action scenarios ( access management to applications / Termination / Hire - Rehire & others)

Confidential

Sr. Integration Test Lead

Glen Allen, VA

Environment: Java, J2EE, X+1, TerraData, SQL, TSYS, HP QC ALM, Agile Methodology, Interpose, ETL, Mobile Applications

• Quality Assurance project lead responsible for test plans, testing strategies, status reports, risk mitigation, participating in compliance and process excellence review boards, in addition to hands-on manual testing of mainframe, web, and client/server applications
• Cross-functional projects responsible for executing system, integration, regression, compatibility, and functional testing
• Responsible for coordinating, communicating and distributing test plans and deliverables globally with Commercial Strategy and Operations (CS&O) and project teams, globally Cross-functional coordination for testing activities is required
• Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements
• Oversee QA workload, assigning projects and tasks to team to meet the needs of product schedules
• Analyze current project standards, to research external methods and combine them with the experience of QA standards to further the PMO’s role as guardian of client interests.
• Conducting Risk Analysis, Regression Analysis, Impact Analysis and Implementing mitigation techniques
• Preparing Status Reports and participating weekly Triage and Review meetings for understanding the complexity of the application modules
• Create and baseline test sets for execution before testing cycle in HP Quality Center(V9, V10 & ALM)
• Align test sets and folders to release cycle and monitor and report the status to the project management Quality Center (V9,V10 & ALM)
• Prepare customized excel or dashboard reports in ALM showing the Execution progress or defects trend
• Review test cases in Quality Center(V9,V10 & ALM) for completeness, requirement traceability and test case standards
• Perform hands-on manual testing of mainframe (TSYS and Interpose), back-end, and front-end systems and applications.
• Participate heavily in go/no go project implementation decisions on the behalf of CS&O
• Loading and unloading DB2 tables for creating test environment.
• Validate the sign on and payment features using various supported Mobile OS's on Mobiles and tablets
• Responsible for the integration, system, and regression testing of software; partnering with project/product management for resource ramp up/ramp down, identifying resources/skills, resource allocation, task assignment/delegation 
• Interact with the product delivery team; participate in product requirement/design reviews to provide input on completeness of functional requirements, product designs, and schedule
•  Review software documentation to ensure technical accuracy, compliance, or completeness, with focus to mitigate risks
• Develop testing scenarios/cases to address areas such as database impacts, software scenarios, regression testing, boundary/negative testing, error or defect retests, usability; including automated scripts 
• Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source 

Confidential

UAT Lead

Mooresville, NC

Environment: Java, J2EE, Sterling, Genesys, TerraData, Oracle, HP QC 10

Responsibilities:

• Complete ownership and responsibility for the maintenance and improvement of existing product test suites and monitoring day to day functions of the testing activities of Warehouse Management Systems (WMS), mobile applications/devices, and website
• Analyze, design, and document accurate test plans, traceability matrix, test tracking documentation and deliver well-tested, high quality production applications
• Estimate the testing effort by analyzing the requirements of project and obtain management support for the time, resources and budget required to perform the testing
• Review all requirements and specifications documentation for clarity, completeness and testability
• Prepare / update the metrics dashboard at the end of a phase or at the completion of project using HP Quality Center
• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization
• Organize the status meetings and send the Status Report (Daily, Weekly etc.) to the stakeholders
• Attend the regular status call and discuss the weekly status with the stakeholders
• Track and prepare the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc
• Defining and implementing the role testing plays within the organizational structure.
• Defining the scope of testing within the context of each release / delivery.
• Deploying and managing the appropriate testing framework to meet the testing mandate
• Performed manual testing of backend GENESYS (Warehouse Management System - WMS) to condition the test data for (Inventory/Product Swatch/Shipping Details/Promo Information)
• Validate the inventory availability details in the backend GENESYS screens and compare the product availability on the UI on the webpage
• Manipulate data in the GENSYS screens to validate the orders fulfillment process and validate trigger emails
• Create and baseline test sets for execution before testing cycle in Quality Center(V10)
• Align test sets and folders to release cycle and monitor and report the status to the project management Quality Center
• Review test cases in HP QC 10 for completeness, requirement traceability and test case standards
• Coordinate testing activities including the creation and/or use of test scripts and testing environments and execution of scripts
• Provided QA Support (Baseline, Regression and Integration Testing) for daily site enhancements and promotional campaigning
• Provide Testing Status on a daily basis while testing is underway and gather metrics and report to the appropriate audience/level
• Validate the Lowes website functionality on the mobile devices
• Validate the checkout functionality on Mobile devices (Android and iPhone)
• Verify third party applications integration on Mobile devices