PROFESSIONAL SUMMARY

• Accomplished and results driven software quality assurance professional with over 12 years of technical experience in all phases of software testing life cycle and testing methodologies.
• Proficient in leading and executing web, desktop, mainframe, voice and web services projects for agile and waterfall development practices.
• Thrive in a fast - paced, high pressure environment and able to successfully manage concurrent projects.
• Proficient in testing methodologies such as functional, automation, user acceptance, regression and end-to-end testing.
• Strong background in managing, collaborating with on shore and off-shore resources.
• Experienced in Resource forecasting, planning, project estimation and Release Management.

TECHNICAL SKILLS

Testing Tools: QualityCenter12.0,SOAPUI4.5.1,SahiPro 6.1,Parasoft SOA test9.8,QTP9.0,JIRA,Rational Clear Quest, Rational Requisite Pro

Languages: Basic, C, C++, Visual Basic, VB Script, Java, Java Script, SQL, UML

Web Technologies: HTML, CSS,XML, VXML, SOAP, .NET

Databases: SQL Server, MS Access,DB2, Oracle, Sybase

Operating System: Windows XP/7/8/10, Linux, Unix

Other Tools: GIT/Stash, Jenkins, SQL Developer, TOAD, AQT, Brio, MS Project, MS-Visio, Excel Comparator, SnagIt, Lotus Notes, SharePoint

PROFESSIONAL EXPERIENCE

Senior QA Engineer

• Led complex Web, Desktop, Mainframe, IVR/VRU and Web services projects from initiation phase to delivery on time with zero critical/high defects.
• Led the transition of NetBenefits regression QA work from China to India. Brought down test case count from 1100 to 600 by optimizing test cases and without compromising the quality and coverage of the test cases. Gained 2PMs work efficiency.
• Increased execution of NetBenefits regression suite from 85% to 99% by solving data problems, removing old and outdated cases.
• Developed a process for defect assignment which brought down the defect resolution from seven days to three days.
• Defined and developed automation roadmap for NetBenefits Regression portfolio. Increased the automation from 30% to 80%.
• Integrated automation scripts on continuous integration tool, Jenkins, for nightly batch run of the scripts which increased the team efficiency by 25%.
• Participated in automation code review meetings and made sure that automation standards are followed.
• Responsible for running Sahi automation scripts and debugging the scripts by looking at the logs.
• Provided QA estimates and QA Ramping to the project managers.
• Defined and developed high level test strategies for the test teams and reviewed quality of the deliverables.
• Facilitated daily status meetings with offshore to get up-to-date status on test case development and execution.
• Represented QA team in daily SCRUM meetings and monitored team velocity for consistent delivery of releases with quality.
• Conducted defect review meetings with Development teams and analysts, track defects until they are resolved.
• Delivered thorough QA testing reports that determined product quality and release readiness.
• Developed and executed test scripts using SOAP UI tool to perform Web Services (REST and SOAP) testing.
• Extensively used SOA Test for automated data scrubbing.
• Performed extensive DATA validation using SQL queries and back-end testing.
• Performed demos to the product owners and stake holders.
• Worked regularly on monthly production install verification and off cycle production validations.
• Trained and mentored on-shore and off-shore (FMR India, Infosys and China) resources on QA processes and standards (e.g., dashboard, QC12 folder structure, test case standards, weighted test case).
• Developed onboarding plans and technical training documents for training QA resources.
• Created, maintained, enforced QA standards and QA metrics to improve quality of information and efficiency in QA processes.

QA Engineer 

• Collaborated with system analysts and developers to understand project scope and objectives.
• Extensively used QC12 for Requirements traceability, test planning, test execution and defect tracking.
• Developed Query libraries to reuse queries in future projects. This saved 50% of the data mining efforts.
• Assisted business users in defining UAT test cases and provided them test data.

Environment: Quality Center 12.0,SOAP UI 4.5.1, Para Soft SOAtest 9.8, Sahi Pro 6.1, XML, VXML,IBM DB2, Oracle, SQL Server, Sybase, Web services, GIT/Stash, Jenkins.

QA Engineer

• Analyzed the user/business requirements, functional specifications, Use Case Documents.
• Managed and Documented all the test cases, test scripts and test results using UVATS.
• Extensively used Rational RequisitePro for reviewing and analyzing the user requirements.
• The defects in the application modules were documented, reported and tracked using ClearQuest and the Modification Requests (MR) were communicated to the developers.
• Extensively ran database queries using SQL to validate results on both the front and back end of the application
• Involved in System Testing (ST) and System Integration Testing (SIT) and was responsible for executing test scripts, documenting results, raising defects and tracking them until they are fixed.
• Responsible for coordinating with different IBM teams located in Denmark, Brazil, UK and Germany to get orders created and loaded into the system.
• Used MQ Visual Edit to inject XML messages onto MQ Queues.
• Responsible for running Brio queries and providing the results to the other QA team members.

Environment: UVATS, Rational ClearQuest, Rational Requisite Pro, WebSphere MQ, J2EE, XML, DB2 8.0

QA Engineer

• Analyzed the design specifications, functional specifications, use case documents and formulated Test Strategies, Test Plans and Test Cases.
• Conducted meetings for review of test plans and test cases with development and DBAs teams.
• Used and set up WebServices test harness that uses SOAP protocols to communicate between client and server using XML messages, and validated the request and response in XML format.
• Performed Web Sphere MQ monitoring using IBM candle software.
• Extensively used mainframe application to ensure data integrity between the application and Total Systems processor.
• Involved in validating report data for database migration from DB2 to SQL.
• Wrote advanced queries and used them to retrieve data from SQL server database.
• Used Test Director to store requirements, map requirements to test cases, execute test cases, generate reports, Log Defects against the Functional Specifications and track them until they are fixed.
• Configured Test Director to automatically notify users via e-mail each time changes are made to specified defect fields.
• Identified tests to be automated and converted to test scripts using VBScript in QuickTest Pro for functional and regression testing
• Prepared test data for positive and negative test scenarios for functional testing as documented in the test plan.
• Created user defined functions for maintainability and reusability of scripts.
• Performed Batch testing to run several tests in succession as a batch.

Environment: Test Director, QTP, Rational Requisite Pro, WebSphere MQ, .NET, J2EE,XML, XSL, C#, SQLServer2000, Web services