SUMMERY:

• Experience in Quality Analysis, Design, Development, QA Testing of Web based and Client/Server applications.
• Experience with AMDOCS Billing System based testing involving creation of Test Plans, Test Scripts/Test Cases for Functionality, Performance, Stress, and Regression Testing.
• Excellent professional ability to work independently and as a team member to perform Functional, GUI Testing, using Test automation tools such as Quality center, QTP, Load Runner & Win Runner.
• Expertise in Manual & Automated Testing of Client Server/Web based Applications.
• Experienced with Automated Testing tools such as Win Runner, Load Runner and Quality center.
• Involved in developing testing documents such as test plans, test case specifications and developing test procedures.
• Used Quality center for planning and running tests and tracking defects.
• Experienced in Unit, Block box, White box, Sub - System, Functional, Acceptance, Stress, Regression, Integration, System Testing and User Acceptance Testing (U.A.T).
• Strong hands on experience in development and execution of Test Plan, Test Strategy, Test Scenarios, Test Scripts, Test Cases, Requirement Traceability Matrix and Report generation for manual and Automation testing.
• Worked on automation Business Process Testing (BPT) test cases was able to run, test scenarios using the new QTP scripts and (E2E) team was able to execute.
• Creation of Test Data Management (TDM) for Member data’s according to the scenarios.
• Experienced in the complete life cycle of project development: System Analysis, Design, Development, Testing, Deployment and End User Training.
• Used REST API web services for implementing the Business Logic.
• Involved in Importing Metadata from Oracle, DB2 Databases.
• Specialized in CRM application Testing and Amdocs Ensemble Components. I.e. Customer Service management (CSM), Number management, Enabler Billing, MAF, MPS, and Experience includes complete life cycles of new Implementations and up gradations..
• Experience in Amdocs Enabler. I.e. Product Catalog, Rating and Amdocs prepaid.
• Created JUNIT TestCases, TestSuites using JUnit for Java Service Layer which was developed using spring.
• Experience in Amdocs Ensemble Components. I.e. Telegence (Customer Service management (CSM)), Number management, Billing, Accounts receivable (A/R), Collection and Switch Control.
• Very good experience in Order Entry, Customer Care (OSS), AMDOCS Billing systems.
• Experience in implementation of Back-end Testing using Oracle/SQL Server.
• Used SQL queries for retrieving data from various databases using TOAD.
• Diligent worker, self-starter and consistent performer with good analytical and presentation skills.

TECHNICAL SKILLS:

Hardware: IBM PC Compatibles

Operating Systems: MS-DOS, Windows 98/00, Windows NT 4.0, MAC, UNIX and Linux

Languages: SQL, PL/SQL, TSL, PERL, Visual Basic

Database: Oracle, SQLSERVER 7.0/2000, DB2, Sybase, MS-Access, Citrix Server

GUI: Visual Basic 5.0/6.0, Developer 2000

Web Tools: HTML, DHTML, VB Script, Java Script

Packages: MSWord, Excel, Lotus1-2-3

Billing Software: AMDOCS Ensemble, AMDOCS Enabler, Clarify CRM, POS, IC, Amdocs Calendar Design.

Testing Tools: Quality center, Win Runner, QTP, Load Runner

WORK EXPERIENCE:

Confidential, Overland Park, KS

QA Tester/ Cable Tester

Responsibilities:

• Analyzed technical specification and business specifications and created and validated Test plan and Test case in Quality Center.
• Create functional and regression Test Cases based on Functional Requirements Documents and Test Requirements Document
• Developed both Positive as well as negative test cases and entered into Quality Center
• Performed Smoke, Functional, End to End, Integration and Regression Testing.
• Generate Test Date for Positive and negative test scenarios.
• Involved in external reviews for the test cases with the test lead and business analyst.
• Detected several defects, report and track them using Quality center.
• Worked on Cable Domain (Sigma Provisioning Systems, OSS/BSS systems, tru2way, CSG and Amdocs Billing systems).
• Used SQL queries to validate the data at the backend using Toad.
• Used XML’s to activate new customer and also for adding a line using Account Activation Services Platform (AASP)
• Prepared weekly status reports and participated in weekly status meetings.
• Activated, Cancelled, Suspended subscribers using CSM.
• Good hands-on experience in testing Amdocs CSM (customer management experience) billing System.
• Used POS application for purchasing handsets and accessories and made transactions through various payment modes.
• Create scripts and scenarios using Policy automation interface for performance testing using mercury Load runner.
• Amdocs Billing/Amdocs Charging, Clarify CRM.
• Responsible for developing JUnit TestCase Classes, Test Suite in Integration environment.
• Involved in SOAP and Restful web services using SOAP UI, T-Mobile client.
• Reviewed the logical model with application developers, Oracle Team, DBAs and testing team to provide information about the data model and business requirements.
• Experience in testing integrated software Web Services using SOAP on Json & XML.
• Worked on Call Center Processes (Cable Products, Billing CSG & AMDOCS, Services and Installations).
• Involved in validating User acceptance testing in test script.
• Hands on experience in developing and executing test scenarios for Amdocs BSS applications like Amdocs CRM (Web Client and Smart client), Amdocs Charging, AMSS (Amdocs Self Service), OMS and EPC Billing.
• Generated Test Plan from Quality Center and attach the Project deliverables to the QC
• Interact with the development teams in resolving several issues.
• Acted as a Subject Matter Expert (SME) on many occasions to explain in brief to the business users about the internal systems.
• Configured test environment for specific Test Cases, created test data Management (TDM), executed automated or manual unit tests, document results and updated defect-tracking systems.
• Worked with the development team very closely and made sure that all the defects were fixed and closed in a timely manner.
• Tested the functionality with WinRunner and LoadRunner has been used for performance testing.
• Attended weekly project review meetings with Product Management and Development team

Environment: XML, IIS, Windows, Oracle, Quality centre, QTP, TIBCO, SQL Server 2005, POS DB, Amdocs DB, JPay DB, Load Runner, Jquery, Watson DB, Benthic Golden, Toad, VB Script, JAVA, J2EE, EJB’s.

Confidential, Wayne, NJ

QA Tester

Responsibilities:

• Involved in Writing test plans and test cases for CSM, Billing based on Business Requirements using Quality Center.
• Involved in analyzing business requirements with other business analysts to review test requirements for billing portion of Amdocs Ensemble.
• Responsible for writing test cases for Billing, FBF and Enabler modules based on the business requirements.
• Worked on BAN activities like activation, future activation, suspension, disconnection, cancellation for both sale and rental equipments.
• Working on Online modules i.e. Telegence CSM, Billing, Price plan, Number Management system and Wireless Number portability.
• Involved in analyzing business requirements and writing test plans accordingly for billing portion of Amdocs Ensemble.
• Experienced running MPS, MAF and all BLDAY jobs of AMDOCS billing system in UNIX boxes.
• Used Telegence (CSM online) for activating Subscribers and check whether subscribers have been flowing to Enabler successfully.
• Worked with the development team to create a suite of Test Data Management (TDM) to exercises data validation and actual ETL functionality.
• Evaluated the Service impacts and interfacing with different billing applications (AMDOCS, CSG & Oceanic)
• Experience in running Reports (By Req and Handoff)
• Worked on 9.2 regression test cases.
• Developed user acceptance test (UAT) plans and involved in verification test designing.
• Used Quality Center for creating and tracking test cases.
• Validate the Order Processing application interfaces with ICOMS, CNS, AF, and Ingrain during various stages of the Order flow.
• Executed test cases manually to check GUI and functional features of the AUT.
• Extensively used Mercury Quality Center for defect management.
• Extensively worked on HP Quality Center, Test Director, Quick Test Pro, Load Runner and Rational Suite.
• Involved in user acceptance testing by providing Test Data Management (TDM) for users.
• Verified backend tables, Verified price plans and updating pricing tables using TOAD and to view the Account changes before provision and after provision.
• Extensively used SQL queries to resend the transactions to Enabler.
• Attended weekly team meetings, Telecom Wireless Overview and Cingular Architecture meetings.

Environment: Quality center, Telegence, Tuxedo, Power Builder, Java, Load Runner, Oracle DB, AMDOCS, and Java script, Servlets, EJB, TOAD, Windows XP Professional, Citrix Server.

Confidential, Madison, WI

QA Analyst

Responsibilities:

• Reviewed the requirements from the documents provided.
• Heavily involved in a large-scale migration project (ATG 9 to ATG 10), as migration support analyst conducted gap analysis.
• Work cross-functionally with Business Sales Operations partners & Business Sales Management to lead implementation of initiatives to maintain and grow program, method and procedure updates, communications, trainings and program reporting. Create monthly program dashboard with program highlights, projects status & roadmap.
• Manage any vendor relationships for the program including: SOW/proposals; vendor contracts, licenses & renewals; vendor invoices; etc.
• Extensively used Quality center for Defect reporting.
• Experience in testing integrated software Web Services using SOAP on Json &XML. Extensively used Selenium Grid and Selenium RC.
• Worked on integrates Endeca Search and ATG Marketing Engine
• Involved in external reviews for the test cases with the test lead and business analyst.
• Detected several defects, report and track them using Quality center.
• Involved in testing the database using PL/SQL queries.

Environment: Manual Testing, Quality center, Struts, Mainframe, XML

Confidential, Saint Louis, MO

Quality Assurance

Responsibilities:

• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) in an SOA environment.
• Developed Business requirement document, Functional Requirement Document, and Use Case Specification Documents
• Analyze the Business Requirement Document and Functional Specs for ICD 10 and Dental on Facets for writing the test scenarios.
• Developed Test Data for ICD 10 and Dental on Facets
• Wrote test scenarios and then test cases
• Worked on Waterfall methodology for testing and have used HP Mercury Quality Center
• Involved in testing HIPAA EDI Transactions and mainly focused on PA and
• Performed System and Regression testing
• Logged defects in Quality Center and communicated that to the development team during daily defect status call
• Involved in testing HIPAA EDI Transactions and mainly focused Eligibility Transactions.
• Worked extensively with Quality Center for requirements, Preparing Test cases, Executing, Bug reporting.
• Mercury Quality center is used to document the test requirements, Test cases, test cases execution bug reporting and bug tracking.
• Executing post build verification tests using QuickTest Professional Test Automation Tool. Creating new test scripts, Capturing new GUI’s for window validation during QTP scripts execution
• Extensively worked on HP Quality Center, Test Director, Quick Test Pro, Load Runner and Rational Suite.
• Involved in loading the flat files into Oracle Database and involved in writing Complex SQL Queries.
• Loaded individuals and Providers in Facets for testing
• Have been actively involved in monthly team meetings to discuss the project status and bottlenecks
• Worked on MS Visio to design and create Process Flow Charts, Activity diagrams with Swim Lanes, Data Flow Diagrams and Use Case Diagrams.
• Used XML to look up for the specific attributes and parameters needed for testing the web application in the QAT environment.
• Interacted with the testing team while developing the functional test cases and regression test cases.
• Developed Use cases, process flowcharts and workflow Diagrams Using Microsoft Visio.

Environment: Waterfall model, Oracle, Quality Center, XML, UAT, SDLC, Agile

Confidential, Memphis, TN

QA Analyst

Responsibilities:

• Generated Test Cases and Test steps in Quality Center
• Identified software defects using Test Director and communicated to the developers
• Involved in regression testing, Integration, GUI, and Usability Testing for each client modules
• Performed manual, functional and data driven testing
• Interacted with Business teams and Developers for bug tracking.
• Participated in User Acceptance Testing (UAT), coordinated with clients for better quality, developed user acceptance test plans and test cases, coordinated user acceptance testing and issue resolution
• Wrote usability test scenarios and created usability test reports
• Designed the LoadRunner scenarios with various user-mix incrementing in constant ratios, till the peak load is achieved.
• Troubleshoot website front ends for bugs and issues
• Managed the evaluation, recommendation and selection of tools and techniques to improve software quality and efficiency of test processes
• Transferred the existing test cases/scripts from MS EXCEL to Quality Center
• Tested the application by inserting checkpoints and synchronization points in test scripts using Quick Test Professional
• Coordinated between various cross functional teams to ensure consistency and accuracy across test plans, user manuals and participated in status meetings to resolve issues
• Coordination of work between offshore and onsite for functional test scripts
• Comparing data values in generated Crystal report using automated test scripts.
• Performed Database testing, wrote SQL Queries for Data validation
• Effectively used Quality Center for defect management
• Attended performance meetings and weekly reviews by submitting weekly reports

Environment: Quality Center, Load Runner, QTP, UNIX, Oracle.