SUMMARY:

• Over 18 years’ experience in Information Technology (IT) with 8 years as a QA Lead/Sr. QA Analyst.
• Major skill set includes Software Testing, UNIX, Oracle (TOAD), AS400 (DPI), User Acceptance Testing (UAT), End to End Testing, System Testing, Regression Testing, Functional Testing, Integration Testing, Agile Testing, Network Testing, and C & C++ language, HP Quality Center (ALM), Selenium, Jira, Rally and Clear Quest.
• Experience with formal System Development Lifecycle (SDLC) methodologies and advanced knowledge of common frameworks, tools, and methodologies such as Iterative, Agile, Scrum etc.
• Experience in all phases of software development life cycle. Proven experience in business analysis, QA testing, implementation, production support, vendor management and customer interfacing.
• US Citizen

TECHNICAL SKILLS:

Tools: MS Office, PowerPoint, MS Project, WebSphere Business Modeler, MS Visio, Igrafx, Tuxedo, Crystal Reports, Chrome Starter

Languages: PowerBuilder, PL/SQL, SQL, C, C++, Java

Testing Tools: HP ALM, Rally, Change Synergy, QTP, Selenium, WinRunner, ClearQuest, TestDirector

RDBMS: ORACLE 9.1 (SQL, SQL Plus, PL/SQL), SQL Server 2000

Operating Systems: Windows 9x/XP/NT/2000/Vista, UNIX (Solaris, HP - UX)

WORK EXPERIENCE:

Confidential, TX

QA Test Analyst III

• Major responsibilities included Test Planning, execution and supervision of various stages like Sanity testing, Regression, Defects and Issues Management
• Strong hands on experience with all levels of testing including End2End, Smoke, System, Integrated System (SIT), Regression, and User Acceptance testing (UAT).
• Concept Wave (CW) Framework is the order transformation engine and the underlying technology for the critical strategic efforts.
• Involved in E2E testing and interacting with some application to do the testing. (ex: SalesForce (SFA) to generate the Order/Dataflow/Report/Pricing/Approvals etc, UWS, Orchestration Framework (OF), OmniView (Inventory system), LIMs/Core, DSP/MOB (For Service Provisioning - Decompose service Orders, Assign VLAN & VCIDs, Activate/Discover Service, Network Ready event sent to OF),
• Actively involved in E2E Testing of the Quoting, Ordering, Catalog and Order Management, Provisioning, Billing; Service Assurance systems in conjunction to leading CTL organizational transformation from disparate legacy ordering systems to a streamlined and efficient, along with supporting strategic migration of customers and products onto the platform.
• Created detailed test cases documentation in Excel and exported to Rally.
• Performed Functional, Integration, UI, regression, positive, and UAT testing.
• Bridge the gap between the CTL, Business Users and the Client / Vendors IT team.
• Performed manual and automated test procedures for functional testing of Web services using SOAPUI and REST Client.
• Worked on ordering application which is developed by Concept Wave. Concept Wave (CW)
• In E2E testing worked on Copper, Fiber, L3PP, L2PP analysis report, Access, Private IP, VOIP Products from Order entry, Provisioning(L2/L3) and Billing.

Confidential, Richardson, TX

QA Test Analyst III

• Review and evaluate requirements, Create Test Plan, use cases, and design specifications for the purpose of Test planning. Work with Business Analysts to ensure full coverage of business requirements.
• Technical analysis of Frontier and Verizon applications to understand GAPs in conversion of FiOS services.
• Performed Smoke, Functional, Integration, System, Regression tests based on analysis.
• Tested the EAI app which wrapped the APIs and used xml editor to analyze request and response xml
• Wrote complex PL/SQL queries in DPI Green Screen to extract and manipulate test data
• Troubleshooting of issues and Root cause Analysis (RCA) of all production issues.
• Worked with the Project Owner of an application for backlog maintenance and development of user stories and assignment of epics and user stories to the QA Team
• Tested APIs and web services and well versed with xml request and response structures
• Defect Management and Reporting using tools like HP Quality Center and Rally
• Worked with the Automation framework team to automate the Regression Test suite and used Selenium to automate the suite.
• Understand the business requirements and specifications and ensuring tests satisfy business and technical requirement.
• Involved in meetings with customer, such as other vendors, suppliers, other interfacing teams such as business requirement teams, design, development, infrastructure support to understand the requirements.
• Technical analysis of Frontier and AT&T applications to understand GAPs in conversion of U-verse services.
• Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Preparing test artifacts such as Test Plan, Test Cases, Test Steps, Defect Reports, Traceability Matrices, Test Summary, Test Log etc.
• Involved in testing of different Frontier provisioning applications such as DPI, Sterling CRM, Dynamics, TRIAD and also preparing the daily status report.
• Tested thoroughly the ordering systems Sterling 7 and Sterling 9 by placing several orders
• Validated the quoting and Pricing of different products and packages offered for single play, double play and triple play as per the customers’ needs
• Familiar with the Product Catalog to validate the pricing of various products offered to the customer
• Writing complex sql queries in DPI Green screen to extract test data needed for testing
• Testing of provisioning for different types of U-verse services such as VOIP, VIDEO, and DATA for Single / Double / Triple play customers.
• Execution of Test Cases with given time frame, Defect Tracking and Reporting in HP Quality Center. Automated Regression TCs using Selenium.
• Involved in testing of DATA provisioning using different Network elements such as AMS 5520 and SAM 7450.
• Post conversion production support for U-verse services (VOIP, VIDEO and DATA) of different Frontier applications at Customer Care centers / Dispatch centers.

Confidential, Richardson, TX

QA Lead

• Assisted in development of epics and user stories and managed task boards
• Conducted daily stand ups and was responsible for various sprints across various releases
• Assisted in re-factoring of code with the development team and was responsible to maintain the Confidential backlog
• Managed weekly metrics/reports to capture test progress for projects and releases like Quality Indicators, Requirements Traceability Matrix and daily Execution Reports using tools like Change Synergy, Quality Center, IBM AS400.

Confidential, Overland Park, KS

QA Lead

• Managed the development and implementation process of the company's services involving departmental and cross-functional teams focused on the delivery of new and existing projects.
• Hands-on experience testing Confidential .com web site and various APIs behind and the web services.
• Worked on Mobile testing during various projects with devices ranging from tablets, smart phones on Apple and Android platforms.
• Monitored the project from initiation through delivery in an agile environment. Responsible for assembling project team, assigning individual responsibilities
• Used tools like Selenium, QC to automate and maintain test cases and defects
• Worked on complex pl/sql queries and stored procedures for backed database testing

Confidential, Lenexa, KS

QA Lead

• Lead the QA efforts to test the application working in an agile scrum environment on an agile team.
• Lead the testing team in user story development and sizing and participated in backlog grooming using Scrum methodology, Rally, Quality Center, QTP

Confidential, Overland Park, KS

Subject Matter Expert

• Lead testing efforts for an Agile project team during 2 week iterations.
• Acting as a Liaison between client team and Amdocs delivery team to facilitate timely delivery of solution.
• Worked on troubleshooting the EAI and API applications which were used to call the backend web services
• Constantly contributed and improved the QA procedures and reported the metrics while following an ever changing and fast paced agile software methodology using Change Synergy, Quality Center, PL/SQL.

Confidential, Overland Park, KS

Sr. QA Lead

• Worked on the mapping of fields on the Amdocs Billing Conversion project.
• Developed complex testing plans, test calendar and made process improvements to introduce QA best practices in the project using QTP, Quality Center, PL/SQL and UNIX.

Confidential, Overland Park, KS

Subject Matter Expert

• Acted as a bridge between Confidential and the Billing Solutions Provider Amdocs estimating the LOE on various different projects across releases.
• Improved the functional requirements presented by business sponsors, identifying non-development solutions to solve complex business problems and perform quality analysis of system designs provided by the billing vendor.

Confidential, Bensenville, IL

QA Lead

• Defined the scope of testing for SQA Testing and UAT Testing and devised the Test Strategy and Test Plan for the Duplicate SMS Project.
• Lead the testing effort in Amdocs UAT Standalone Test environment and created detailed test cases in quality center and reported defects in ClearQuest, used ClearCase for version control.

Confidential, Overland Park, KS

Sr. Software Engineer

• Involved in Designing the Bill Format, Developing Print Masks and Inserting TLE in the AFP File all of which requires knowledge of the Amdocs Billing system and a good handle of the Amdocs Database and Designed and Developed printmasks.