EXPERIENCE SUMMARY:

• Software Quality Analyst with 9.9 years of experience in Software testing which includes 3.4 years Confidential USA
• Rich experience in testing web applications in Telecom and Banking& Financial Domain/industry.
• Hands on experience on tools such as HP Quality Centre ALM, IBM Clear Quest and JIRA for test management activities, Defect and Issue tracking.
• Reviewing all the important test deliverables and conducting SQA Audits Confidential project level
• Expertise in Requirement analysis & Test plan / Test strategy document preparation, creating RTM (Requirement Traceability matrix)
• Extensive experience in designing test case and test scripts for web based applications to perform Functionality testing, Integration and Regression testing.
• Excellent understanding of Software Development Life Cycle and Test Methodologies from project definition to post - deployment documentation
• Experience in Production support testing during deployments, hot fixes, Platform migration.
• Experience in working in Scrum methodologies and Agile testing
• Expertise in Test data preparation and test environment setup
• Test metrics / Quality Center, SLA and milestone tracking
• Perform Risk management and monitor/ track risk till closure
• Escalation of issues impacting testing to senior management, Dashboard preparation
• Responsible for Risk/Impact analysis and RCA for the project Test findings & test signoff report
• Strong understanding of various Quality Processes like Audits, Project Reviews and Walkthroughs Business/Requirement Analysis, design and maintain Customer Test Scenarios as per customer requirements, Release Test Cycle Management with Test Scenarios Preparation, Execution and Defect Tracking using HP Quality ALM.
• Experience in Customer Interaction for Estimation, Budget negotiations and Capacity Planning
• Coordinating with Onsite/Off shore team, providing clarifications on issues and queries
• Hands on experience in Six sigma Lean processes like Value stream maps, visual controls
• Hands on experience in Data centric testing and database testing using SQL.
• Expertise in SQL scripting and Unix commands used for database testing
• Experience in working in Scrum methodologies and Agile testing
• Good understanding on ETL/Dataware house testing concepts using Informatica power center tool to create mappings, create session, run a workflow and monitor the logs
• Good understanding of Selenium automation tool. Selenium IDE and Web driver.
• Experience in Data Quality Testing, source to target validations.
• Self-motivated with natural leadership traits and excellent communication skills

TECHNICAL SUMMARY:

Testing Tools: HP Quality Centre 9, HP Quality Centre 10 & HP QC ALM, JIRA and Informatica power center 9.

Documentation Tools: MS word, MS Excel, MS PowerPoint.

Microsoft Office Tools: MS-Project, MS word, Excel, MS-PowerPoint

Operating Systems: UNIX, Windows XP/ 97/98/2000/NT

Domain Expertise: OSS /BSS, Amdocs OMS, Amdocs CRM 8.1, Data Quality Management and validation testing, ETL testing, Web Application Testing.

Test Documentation: Expert in documenting requirements, test plan, test strategy, effort/Resource estimation, test Design and test reporting.

LEAN-tools: Value stream Mapping (VSM), Visual controls, 5 why technique & Pareto diagram.

Automation Script & Tools: Selenium IDE, Selenium Web Driver, Selenium Grid.

PROFESSIONAL EXPERIENCE:

Confidential, Boston

QA Lead

Responsibilities:

• Rich experience in user acceptance testing of Web based application
• Test management activities including Test Planning and Test execution
• Release Planning from QA perspective like Testing schedules, QA phases etc.
• Estimation, schedule preparation, tracking project deliverables.
• Blocking issues /Defect Handling by working in collaboration with Business Analysts, product owners.
• Rich experience in HP QC and Clear Quest, RTC for Defect tracking/ issues and metrics.
• Responsible for weekly status to higher management Confidential Street Street. Escalate blocking issues/risks to them. Work on Action items/path forward with them.
• Lessons Learnt preparation, conducting brainstorming sessions with BA’s, Development teams, management to improve the future releases.
• Experience in Vendor management
• Experience in ITD (Intelligent Test Design) during planning phase to write re-usable scripts/ cases for Automation testing.
• Experience in TAF (Tool Agnostic Framework) framework for automation testing.
• Exposure to SVN and Renorex tool.

Environment/Tools: SQL, HP Quality Centre- ALM, IBM Clear Quest, TAF, Tortoise SVN,Renorex.

Confidential

Test Lead/Senior Test Analyst

Responsibilities:

• Experience in Preparation of Test Plan, Test strategy, Test Scenarios, Cases and Test Data.
• Performed ETL testing, Database testing activities using SQL queries for Data validations.
• Point of contact for delivery related queries, Test Status Reporting and 1st level escalation POC for the client
• Plan and track the execution cycles, Test execution, Defect tracking using HP QC ALM
• Onsite-Offshore coordination in terms of resource management, test planning and issue resolution
• SPOC between Business/Requirements and testing team/s, to validate coverage of BR/FRs
• Point of contact for delivery related queries, Test Status Reporting and 1st level escalation POC for the client
• Responsible for conducting defect prevention and CAR (causal analysis and resolution) post production and preparing improvement activities/plans, test signoff report preparation and closure reports
• Tracking testing milestones and SLA and escalate the issues impacting testing
• Involved in project level audits and project review meetings
• Used VSM tool to enhance the process efficiency.
• Workload planning in terms of resources, allocating and tracking the milestones
• Mentored and conducted trainings for new joiners Confidential Team and Project level

Environment/Tools: SQL, HP Quality Centre- ALM, JIRA, UNIX, Web Browsers (Mozilla Firefox, Google Chrome, internet explorer, Opera & Apple - Safari.

Confidential

Senior Test Analyst

Responsibilities:

• Pre-integration and System testing of web applications
• Implemented agile/scrum methodologies in Pre-integration testing
• Maintained the sprint backlog and stories with respect to sprints.
• Writing of stories to capture project requirements, Story point estimation with planning poker.
• Created Work breakdown structure for Epics
• Task creation, validations based on story points
• Participated in Sprint planning, daily scrums, sprint review meetings etc
• Conducted Root cause analysis in sprint retrospective meetings.
• Worked closely with Product owner to understand the requirement changes, to get the understanding of product approach
• Updation of burn down/up chart for tracking the status of project
• Highlighted issues related to testing impediments to scrum master.
• Conducted POC (Proof of concept) for various automation tools in the market to do a feasibility study.

Environment/Tools: OSS/ BSS, SQL, HP Quality Centre- ALM

Confidential

Senior Test Analyst/Team lead

Responsibilities:

• System Test Plan Preparation and Requirements Streamlining.
• Create a RTM document to map all the requirements to test scenarios
• Experience in Automation of smoke testing/product attribute testing scenarios with selenium IDE and web driver.
• Conduct Risk management activities, conducting brainstorming sessions, maintaining Risk register and tracking till closure.
• Conduct Predictive testing / Priority Testing of the critical modules/applications
• Worked as Triage team member and played important role in defect resolution
• Preparation of Test metrics and reports out of Quality Center.
• Direct client interaction throughout this program
• Test Execution, Results Analyzing and Defect Reporting.
• Preparation of weekly and monthly status reports.
• Conduct formal reviews/ walkthroughs of test scenarios with Development team and Business teams and other stakeholders.
• Involved in stakeholder analysis, Preparing RACI matrix, conducting trainings related to new functionality, domain/ Industry specific trainings

Environment/Tools: Amdocs OMS, Amdocs CRM 8.1, SELENIUM IDE, Web Driver, Grid, SQL, HP Quality Centre- ALM

Confidential

QA lead/ Onsite coordinator

Responsibilities:

• Conduct a Project Kick off meeting with all the stakeholders.
• Onsite-Offshore Co-ordination in terms of day-to-day activities like Test Planning, Execution and Defects etc.
• Effort Estimation, Resource estimation and workload planning.
• Technical issues/query resolution, Scenario formation from various requirements
• Database testing using SQL queries to validate the data after migration, Application upgrades.
• Conversion testing to validate Data accuracy, completeness and Data Transformations etc
• Testing- Planning, Test Data Setup, Execution, Defects logging and follow-up with Development teams.
• Work closely with client managers to track Testing milestones, status reporting to higher management, Value add and Best practices implementation like Lean waste elimination techniques.
• Coordination between development / Business clients to understand the business criticality of the issue and accordingly strategize a testing plan.
• Representative of Testing team in Business Validation Calls, Emergency Fix Calls and approve the Emergency fixes for production.
• Worked as Defect manager in collaboration with Development teams, Other Testing teams, Business teams and other stakeholders of project
• Test entry and Test exit criteria preparation with discussion with client manager/ business stakeholder
• Final sign-off on all the major testing deliverables to push the environment into UAT/ Production
• Participation in UAT testing along with the group of business Analysts to ensure the functionality working as expected.
• Participation in Production testing to test quick fixes / High Priority bugs.
• Conducting Gap Analysis on the production defects/issues.

Environment/Tools: Amdocs OMS, Amdocs CRM 8.1, SQL, HP Quality Centre- ALM

Confidential

Software Tester

Responsibilities:

• Involved in the Design of high level scenarios, test plan and test strategy
• Requirement management and Upload of test cases in QC
• Performed functional testing and reported test results in QC
• Responsible for managing the data set up and simulator configuration for execution of negative testing.
• Conducted sanity testing and smoke testing for testing environments daily.
• Creation of SQL queries to validate the data in database.
• Maintain risk register / Issue register to resolve issues in testing
• Meetings with development / Business teams to understand the scope and functionality of release
• Walkthrough / Reviews of prepared scenarios with different stakeholders.
• Involved in Production testing to test some emergency fixes
• Defect/Bug logging in JIRA and QC and track it till closure
• Conduct lessons learnt/ Key learnings meeting Confidential the end of every phase
• Develop a training plan for new joiners to the team

Environment/Tools: Amdocs OMS, Amdocs CRM 8.1, SQL, HP Quality Centre- ALM, JIRA