SUMMARY:

• Dedicated Software Test Engineer highly regarded a broad range of hands - on and theoretical experience ranging in quality assurance testing for software application solutions.
• Provides support and develops new processes through ongoing work, defect resolution and enhancement solutions, while completing demanding assignments within crucial timelines. Self-disciplined, highly organized professional with the ability to thrive in fast-paced environments.
• Companies want to see what you can offer them right away, so objectives are no longer effective on resumes. Instead, you will see here a personalized summary of your professional qualifications and how they benefit the companies you are looking to work for. This information can be found in your job history, education, additional credentials, etc. and can be used to immediately grab the attention of recruiters and hiring authorities.
• Five years of experience in the Healthcare Industry under HQM/EHR applications as a QA Analyst recognized the ability to troubleshoot in front-end and back-end level (SQL server) while ensuring that NextGen applications work as designed per government (MU) specifications.
• Ensured products complied with legislation and quality assurance codes, identified unanticipated weaknesses in a product or process and detected the root cause of an issue, serving as specialist quality assurance advice to the company departments.
• Provided a stabilizing influence and promoted an environment conducive to increasing efficiency, enhancing quality and strengthening financial results.
• Focused on customer service expectations, striving to improve the reliability and usability of an application to both front and back-end users.
• Organize and research opportunities for data improvement within our .NET QA test environment, working with managers and team members to prepare and implement strategies streamlining existing workflows to increase efficiency.

TECHNICAL SKILLS:

• Proficient in MS Office
• Microsoft Project Suite
• My SQL
• Microsoft Windows Server Suite
• Windows Suite
• Lotus SmartSuite 97
• Lotus Notes
• Crystal Reports 9.0
• SQL Server 2008-2012
• Mercury/HP Quality Center
• EHR
• Cypress
• Sharepoint
• Webex
• Visual Studio Suite
• Selenium Webdriver
• Oracle
• SAP
• TOAD for Oracle
• SQL Worksheet
• Ghost Inspector
• SQL
• Visual Basic
• XML
• HTML
• CSS
• JavaScript
• Java
• Efficient in analytical and numerical problem solving techniques.

PROFESSIONAL EXPERIENCE:

Confidential, Horsham, PA

QA Analyst

• Maintain updated expertise in all relevant Quality Assurance procedures to ensure all QA Tests are carried out on time and in full, keeping quality documentation up to date.
• Analyze requirements for creating test cases, facilitating the progress of projects, maintaining and communicating project plans, changes, and progress to project stakeholders to ensure on time delivery.
• Provide feedback for workflows and suggest changes for improvement as a liaison between development and QA management.
• Analyze and identify data entry/load errors to maintain system efficiency and accuracy after technical implementations.
• Perform smoke and system tests before version releases, as well as test XML documents for completeness and accuracy with industry specifications.
• Test government incentive measures for providers via ICD9 and ICD10 codes, creating test data scenarios and entered data using CPT and ICD10 codes in a test environment.
• Leverage leadership skills to deliver training and troubleshooting for Health Quality Measures both locally and overseas.
• Organize and research opportunities for data improvement within our QA test environment and hold weekly meetings to discuss findings and progress, working with managers and team members to prepare and implement strategies streamlining existing work-flows in order to increase efficiency.
• Provide time estimates for tasks based on complexity, requirements type and defect turnaround time from development, managing expectations to ensure on time delivery with high quality.
• Create backups for upgraded or discontinued EHR databases and migrate files over to the backup server.
• Utilize SQL joins, subqueries and declare statements to verify testing results based on data entered in EHR modules and KBM templates in Microsoft SQL Studio in multiple databases, as well as perform troubleshooting, research, and updates to patients by reviewing data entry in SQL Server 2008/2012.
• Write and execute manual test cases and test plans via HP Quality Centers.

Confidential, Wilmington, DE

E-Discovery Analyst

• Served as liaison between Paralegals and Electronic Discovery Team, working under the direction of the Project Manager on an E-discovery analysis, performing Business Application data collections as requested by client legal department.
• Collected and processed data in accordance with QA and eDiscovery protocols developed by Confidential .
• Successfully extracted structured data for litigation requests regarding various business applications, including Oracle SQL database via TOAD and provide information to paralegals.
• Collaborated with subject matter experts regarding Electronic Stored Information (ESI) and business applications details.
• Ensured standard operating procedures were accurate and up to date for business application extraction training and reference.
• Supported change management availability for existing documentation and procedures.
• Utilized strong problem solving and creative/critical thinking skills to understand business needs and translate them into technology solutions.

Confidential, DE

Collections Account Manager

• Participated in specialty project to meet compliance with the Credit Card Act, updating over 2K accounts for bank fee errors.
• Saved company at least $1M through collection efforts and earned promotion.
• Recognized for effective customer communication and spearheading highly successful negotiations and account resolutions.
• Managed ad hoc requests for account remediation with TSYS.