SUMMARY:

• Planning and development experience in creating and implementing operational plans, functional requirements, business analysis, and functional test plans for delivery of new customer databases. Client/server testing in wireless and desktop simulator environments. Perform Customer Acceptance testing, assist in unit testing and deployment support. Write test plans, test cases, defect reports, and project status reports.
• Professional experience in project management in Waterfall, Agile/Scrum, and XP Software Development Life Cycles. Collaborate with offshore teams in Israel, Mexico, India, and China.
• Self - starter with Desktop PC applications. Experience with Microsoft Office Applications. Project management in MS Project Professional. Requirements and Test/Use case management with TestPartner, Quality Director, Rally, VersionOne, and MS TFS Test Manager. Perforce and Hudson for verifying software build information and bug fix traceability. Familiar with MS and Oracle SQL. Defect reporting with JIRA, Rally, and Serena Team Track. API testing with SOAPUI and in-house webservices applications. Technical communication development and management with Adobe Acrobat, Photoshop, and Visio Professional.
• Demonstrated leadership on-the-job and in the United States Coast Guard Reserves.

PROFESSIONAL EXPERIENCE:

Confidential, Chico, CA

Senior QA Analyst

Responsibilities:

• Test Windows Presentation-based framework (WPF) financial software in an Agile environment with 4 week iterations.
• Collaborate with multiple platform and application teams in Chico, CA and Lake Mary, Florida to conduct manual black box and gray box, UI, functional, regression, and integrated testing to validate database (Oracle SQL) changes, COBOL financial programs, and generated reports.
• Lead tester for custom software solutions integrating API to third party software using an in-house webservices tool or SOAPUI, validating Requests and Responses.
• Review design, requirements, and Developer’s PBIs and SBTs. Communicate ATs to the Project Team as part of test case reviews and user acceptance.
• Participate in Sprint Planning, provide estimated QA effort and scope, write and maintain the QA Sprint Backlog Tasks (SBT) and Acceptance Tests (AT) in Microsoft TFS. Defect management and reporting using Microsoft TFS Visual Studio and Test Manager.

Confidential, San Francisco, CA

SQA Engineer II

Responsibilities:

• Test website, UI for mobile browser, and iPhone application, for online ticket sales developed in an Agile environment with 1 week iterations. Writing and maintaining User Stories and tasks in Rally software.
• Collaborate with off-shore and within multi-cultural teams to conduct manual black box, UI, functional, and integrated testing.
• Assume lead responsibilities and drive the QA tasks to an on-time release of Confidential ’s shipping integration with worldwide logistics providers.
• Run smoke tests in HP Quick Test Professional. This includes modifying VBsripts and data for input into various forms on the website to ensure expected results. Participate in the automation migration from QTP to Selenium Webdriver.
• Review design and requirements. Conduct Test Case Reviews and Bug Reviews. Participate in QAT and UAT. Contribute to Test Planning, test case creation, and defect reporting.
• JIRA Studio for SDLC with Atlassian Confluence for test planning and development, defect maintenance/tracking, and requirements tracking.

Confidential, San Francisco, CA

QA Engineer

Responsibilities:

• Tested website UI, UI for mobile browsers, and iPhone application, and for eCommerce online developed in an Agile environment (with 1 week iterations).
• Conducted manual black box, UI, functional, and integrated testing.
• Selenium for test automation running scripts written in C## utilizing Selenium Remote. This included modifying data for input into various forms on the website to ensure expected results.
• Reviewed design and requirements for the Confidential iPhone App and mobile browsers.
• JIRA Studio for SDLC with Atlassian Confluence for test planning and development, defect maintenance/tracking, and requirements tracking.

Confidential, Mill Valley, CA

QA Engineer

Responsibilities:

• Sole QA Engineer for Confidential Add Producer, a Java based application developed in an Agile environment (with 4 week iterations).
• Conducted black box, automation, UI, functional, and integrated testing.
• Utilized JUnit and Eclipse for automated testing and unit testing. This included modifying scripts to retrieve data from servers and ensuring that the application was writing data to its files correctly.
• Reviewed XML forms for details and data created by the Add Producer application.
• Used HP Quality Center for test case development, defect maintenance/tracking, and test plan development. Also used HP Quality Center’s tools for importing test cases created in Microsoft Excel.

Confidential, Elk Grove, CA

Software Quality Engineer II

Responsibilities:

• Primary SQE for Confidential ’s lucrative Repair Shop System and primary product, Confidential -Repair. Test disc-based and online-based data and applications written in XML using SOAPUI. Prioritize and manage the product development and release schedule.
• Quality Assurance representative on several projects using Waterfall and Agile/Scrum SDLC methodologies. Contribute to Sprint Planning and daily Stand-ups. Develop User Stories, communicate with Product Owner and Scrum Master and, write and manage testing tasks in VersionOne, an Agile/Scrum tool.
• Lead test automation development of Confidential -Repair involving cross-functional and cross-cultural team interaction and planning (Mexico). Validate automation testing written in Java, C++ and Javascript within the framework of Compuware's (nka Micro Focus) TestPartner and QA Director automated test applications. Completed code reviews regularly with the developers and made recommendations accordingly.
• Use multiple Enterprise tools for quality management, such as Serena Team Track for defect reporting and management, Webex online conferencing for team planning and product demonstration, Clarity for time reporting, and Perldesk for mitigating escalated customer software issues.

Confidential, Franchise Benicia, CA

Franchise Project Manager

Responsibilities:

• Communicate to franchisees in North America (US and Canada), the project schedule and the project plan for the setup of their warehouse and the delivery of their product inventory via LTL transport. Coordinate and reconcile Customs issues and documentation as necessary to expedite shipping across the border.
• Determine and complete the tasks associated with the warehouse setup, such as racking layout, inventory, and shipping/ receiving. Computer and printer hardware installation and networking.
• Facilitate computer training of warehouse and management personnel in the areas of franchise operations and shipping receiving.

Confidential, Seattle, WA

Resource Management/Project Coordinator

Responsibilities:

• Prioritize all IT projects for a 1200 person IT department based on available IT resources. Adjust all project schedules and manpower resources using Microsoft Excel and Access-based tools accordingly to meet changing department and company priorities.
• Coordinate project scheduling with Managers and Product Owners for all IT projects involving database programming, internet development, and business analysis.
• Mitigate project scheduling conflicts, over allocation of primary and offshore resources and advise project management and team leads, as necessary.

Confidential, Mobile Seattle, WA

Software Quality Assurance II

Responsibilities:

• Project Lead responsible for QA representation in the SDLC process of 3 client/server projects for AOL Mobile Instant Messaging (MIM) and ICQ.
• Review engineering requirements and UI designs for AOL’s Short Messaging Services and Wireless Application Protocol Application Formatting Engine (WAP AFE). Scope testing timelines, prepare weekly status reports, and train junior QA engineers and contractors.
• Write and execute test cases for functional and performance testing of AOL’s Mobile Instant Messenger and ICQ products for SMS, WAP, Wireless Village (OMA), and Embedded Client software. Prepare test scripts and manually execute them using in-house server test tools or third party simulators.
• Create defect reports and manage defect regression testing. Facilitate defect meetings, prioritize defects, and calculate impact to schedule at each phase of the Development Life Cycle.

Confidential, Seattle, WA

Senior Quality Management Engineer

Responsibilities:

• Develop scope and documentation plans for communicating technical details about the T9 Text Inputting technologies for wireless to an Engineering, Product Management, and Marketing audience of both internal and worldwide OEM customers.
• Establish discussions and coordinate the Software Development Life Cycle to ensure timely delivery and satisfaction of product requirements. Develop product versioning and establish quality assurance processes for technical communications.
• Manage and develop the technical communications development life cycle for multiple T9 projects. Review marketing requirements, design, and functional specifications for all T9 products in coordination with multiple departments.
• Design and create multimedia formats for software Release Notes, Software Development Kit, and Demo software both in hard copy, intranet online libraries, and multimedia CD-Rom.

Confidential, Rancho Cordova, CA

Software Quality Assurance Analyst II

Responsibilities:

• Create test cases and perform white box testing of CableData’s Confidential billing and subscriber management software and HTML or Java-based GUI programs.
• QA Lead for the High Speed Data Services team. Participated in biannual ISO certifications. Confidential is an ISO 9000 certified company. Responsible for the analysis and acceptance of the Product Life Cycle of new software products or releases.
• Proficient with Windows - based operating systems. Familiarity working in a Unix based environment. Proficient in Oracle-based SQL queries. Defect management and reporting.

Confidential, Rancho Cordova, CA

Software Analyst II/ Implementation Representative

Responsibilities:

• Plan and coordinate database conversions and migrations, and hardware upgrades of client’s Confidential cable systems. Communicate and organize project schedules and manpower resources. Data modeling experience with Entity Relationship Modeling. The data structure designed for the CableTV business and billing requirements.
• The CRM system required working knowledge of SQL and the Oracle databases running on Tandem mainframes. This also required a working knowledge of Unix on the Tandem mainframes.
• Manage a team of up to 3 software analysts and up to 10 cable office personnel during the software implementation. Perform onsite training and consulting to Confidential operators to establish business processes.