PROFESSIONAL PROFILE:

• IT Quality Assurance professional with 15 + years’ experience with software quality assurance/quality control practices and methodologies leading testing and implementation of software solutions across multiple industries.
• Strong analytical and troubleshooting skills working in cross - functional and cross-organizational teams.
• Familiar with SDLC components and resource management within Waterfall and Agile (Scrum) methodologies.
• Understanding of major types of testing, including functional (ie integration, system, regression) UAT, performance and security.
• Insightful on business operations and functional outcomes with excellent Client facing skills.
• Have a resilient drive to improve processes, ability to prioritize work load, have a very adaptable attitude and an outgoing personality.
• Good oral, written and interpersonal skills.
• Quality Assurance
• Software Testing
• Project Management and Team Leadership
• Configuration Management
• GUI, Web Services, Cloud Computing
• Product Development
• Implementation and Migration
• B2B and E2E Knowledge

TECHNOLOGY SKILLS & EXPERTISE:

Servers: Oracle DB, SOA, Microsoft SQL, Enscribe DB, SAAS

Applications: Microsoft Office, SRA HP Service Manager(SM), HP Enterprise Service Portal(ESP), HP Service Exchange (HPSX), InfoView/BO (Crystal Reports), ServiceNow, Data-Centric back-end, Client/Server & Web/XML, Lotus Notes, PeopleSoft, Sabre View, Pathway, XML Spy, Cyberlink, SWIFT(Red Hat), Acrobat, SAP, Ultimate Software (UTA-Time&Attendance), Movementum(Custom developed Platform for GVL connecting 12 applications thru GSM)

Test Tools: HP QC/ALT, REMEDY, Soup UI, UNIX MGTS, INET Spectra, Mantis, TopTeam, Excel, OT(onTime), SharePoint(use cases & defect tracking), JIRA, RobotFramework (Selenium), Python/PyCham (editor)

Configuration Tools: SharePoint (MS Office), QuickBase (Intuit), Rational-ClearQuest (IBM), StarTeam (Borland), Continuus/CM, VSS, BaseCam

PROFESSIONAL EXPERIENCE:

Confidential, Addison, TX

PM/ Quality Assurance Test Lead

Responsibilities:

• Worked effectively in a team setting, proactively seek out information and build productive working relationships
• Acted as the project liaison between the various projects teams. Partnered daily with VP of Strategic Initiatives & Programs, CIO, 3rd party vendors and offshore development team to ensure the front-end UI and DB components are in sync during implementation of upcoming releases in staging and production environments
• Served on a team of test analysts responsible for testing Application Programming Interfaces (APIs), a new technology for Curantis Solutions and Graebel Van Lines (Optim Workspace). Worked with a Development group to create an in-house testing tool to simulate the interface between client software and a third party software, and helped launch the testing effort of these APIs.
• Thoroughly tested prior to implementation with the goal of minimizing system interruption, functional bugs and performance degradation in the production environment
• Presented testing progress, provided recommendations and influence with the focus on the essential benefit to the customers/clients. Performed recurring regression testing on varieties of web browsers.
• Instrumental in developing database testing practices in aspects of database testing web application functionality and data integrity within healthcare regulatory compliance and clinical documentation after the existing application has been migrated to a new cloud server
• Performed recurring regression testing on multiple platforms, automation runs and review automation reports/logs to identify issues
• Assisted to create user-friendly reports for payroll department, performed final testing on a new set of the Billing reports (Medicare) and participated in invoice data validation in production environment
• Performed End-to-End testing base of the technical spec, wireframe flow or end users verbal business flow descriptions
• Familiar with communication software such as WebEx, Zoom and StartMeeting, Skype and Google Hangout
• Coached end users to become SME’s for a new developed and implemented applications

Confidential, Addison, TX

Test Lead/ Test Coordinator/ PM

• Successfully implemented numerous concurrent projects/migrations of the largest HP Clients from legacy systems to SRA orchestrating User Acceptance (UAT) & Client Acceptance Testing (CAT) with Americas and International Clients
• Performed project management duties, gathering of requirements, developing project plans, ensuring production readiness through test scenario execution, tracking and defect management to resolution
• Conducted UAT Kick-Off meetings with Test Team and Clients to level-set Testing expectations and goals, review Entrance Criteria, Roles and Responsibilities, and review Project Timeline
• Developed and executed manual test cases through various phases of Testing - Regression, System, Integration and UAT
• Ensured user and client acceptance testing activities were completed, according to quality management standards, project schedule deliverables and client expectations
• Facilitate program level Test Defect/Status Meetings with Clients and generate Daily Testing Metrics providing details of Test Execution Status and Defects
• Delivered on-time and on-budget, meeting contractual quality standards and committed service levels, managing day-to-day client interaction and coordinating international stakeholder groups of 50+/- people entailing diverse language and cultural environments
• Earned customers approvals and commitments to proceed to production

Confidential, Dallas, TX

Lead Quality Assurance Consultant

• Led a formal assessment of program testing processes to identify compliance to industry and organizational standards and made recommendations for improvement.
• Developed the test strategy, transition and transformation plans for client acceptance
• Provided input on continuous improvement test cycle optimization
• Assessed business impacts, performed root cause analysis for defect and presented relevant risks

Confidential. Dallas, TX

Sr. Quality Assurance Analyst

• Coordinated and worked on multi-phase test planning, test cases catalog and prioritization
• Developed, maintained and executed a wide range of quality test plans and test cases, documented defects in HP-QC and ClearQuest for the reservation and purchasing systems
• Worked in partnership with the PM, Development teams to assure product quality
• Consolidated test environments and ensured interface connectivity by performing environment shakeouts
• Conducted onsite/offshore training to assure knowledge transfer
• Key test member on international connect project between Mexican Airline - Volaris (Interact) and SWA (.com, QikRes, CS2,SabreView) - conducted E2E testing across databases, networks and linked applications
• Built the test suite, coordinated and participated in test cases execution for financial web based applications RefundPro (.NET and J2EE)
• Key member testing the regulatory requirements for Sarbanes Oxley (SOX), and changes individual services (Web Service Security, Web Orchestration, Web Service Transaction)

Confidential, Plano, TX

Sr. Quality Assurance Analyst

• Lead QA Analyst for LAOS (web App), EDGE (VB and FoxPro DB), InterAct (VB and SQL Server) (Internal Countrywide Applications). Considered an authority and often called upon to provide advice, consultation, and subject matter expertise
• Coordinated and contributed to software design sessions and walkthrough reviews preparing test plans, test suites and executing test cases
• Identified and addressed Defects raised during Test Cycle and performed Root Cause Analysis
• Completed the Appraisal integration system testing

Confidential, Dallas, TX

CM Supervisor

• Utilized Star Team tools to compile and control software tools designed to restrict and enable access to services codes applied by developers maintained integrity / project source code to provide stable environment for compilation and verification of software builds
• Progress oversight, preparing and presenting periodic reports to management.
• Oversaw Manufacturing Deviations and Engineering Change Notices
• Defined objectives for Software and Hardware Configuration Management and Delivery
• Created and maintained web building development procedures and standards. Assisted web team with QA functional testing and processes

Confidential, Dallas, TX

Sr. Quality Assurance Consultant

• Prepared test plans and test suites for platform upgrade from Delphi v5.0 to Delphi v6.0.
• Performed electronic and service transactions including credit services in the petroleum market, financial transaction reports, and program cycles for credit card embossing process.
• Tested and ensured accuracy of online bill remittance program