SUMMARY:

• Talented, accomplished and detail oriented Senior Quality Assurance/Test Manager around 20 years of strong experience in Test Management, Quality Assurance, analysis and implementation, strong knowledge in SDLC & STLC process with wide verity of expertise in agile, scrum, waterfall and V&V methodologies.
• Expertise and experienced in Banking and Financial, Retail, Auto loan, Insurance Airline, Pharmacy and Healthcare industries.
• Strong ability to setup a QA / TCOE teams and innovative proficient with proven ability to identify, analyze and solve critical problems in projects and provide increased customer satisfaction.
• Able to train, lead and motivate cross functional test teams.
• Manage SIT, UAT, BAT, Automation (ALM/QTP Selenium and Soap Sonar) and Performance testing (Load Runner, J Meter) activities.
• Manage Data warehouse ETL, BI SOA/Webservices,Oracle, and Mainframe testing activities
• Excellent knowledge in SDLC and STLC life cycle
• In depth knowledge in test project/program management - planning, budgeting, estimation
• Manage and monitor the development, implementation, control, and distribution of all Quality Assurance practices, standards, methodologies, and metrics.
• Application delivery process, IT systems management, IT audit and control, IT environment, Software process improvement
• Oversees multiple quality assurance projects which include development, installation, and maintenance
• Resource management, Capacity Planning, Risk Assessment and Governance
• Compliance mitigation plans, Issue Management
• Coordinate with Development, PMO, BA and Business teams to deliver excellent quality software
• Facilitate Client Implementation Testing deliverables review with internal stakeholders and Clients
• Managed Projects in Agile, Scrum and Waterfall processes
• Manage 3rd party vendors who do testing on different applications according to SLAs, SOWs
• Lead/Manager Defect Management/Defect Calls
• Manage large distributed teams across the globe (offshore/onsite model)
• Worked with Development, PMO and IT Operations teams to ensure the handoff mechanisms are defined well
• Conduct 1/1 with the teams
• Prepare Dashboards for System Automation and UAT Testing activities
• Credit Cards and Banking Business application testing ATM Testing, POS Testing, Internet Banking Testing, Mobile Banking Testing Base24, Transaction Processing.
• Campaign management tools (e.g., Adobe, Unica, Algerian, IBM).
• Data hygiene and customer data integration (CDI)
• Enterprise processing services - 3 tier application testing - Embedded applications testing
• Excellent knowledge in retail industry and hands-on test manager for master data management
• Managing executive stakeholder relationship and cross function engagements
• Manage employees including employee relations, performance, and reviews.
• Directs the preparation of documentation needed for the determination of project priorities and scheduling and provides critical input into the development of the overall project/release budget under management’s review.
• Provides input into the performance appraisals of project team members.

TECHNICAL SKILLS:

Testing Tools: Win Runner 6.x/7.x, Load Runner6.5/7.x & Test Director 6.0/7.0 Quality Center 8.0,9.2 PVCS Tracker QUICK TEST PRO Rational Compuware,Jira,, Meter, Optimal Trace, QA Director, TrackRecord,Soap Sonar Meter,ALM,ItcoLisa,Selenium

Internet Tools: EJB1.1, Cobra, XML, JDBC, Swing, Servlets, JSP, RMI

App Server: Netscape Application Server4.0 (NAS) and Web Logic 5.1

GUI’s: Developer 2000, Designer 2000,Reports 6i/2.5,Visual Basic 6.0/5.0,Crystal Reports6.0,Cognos, Microstrategy,Business Objects,Microstrategy

Web Server: Java Web Server 1.1.3 and Netscape Enterprise Server 3.6, AS/400,iSeries HTTP Server, Microsoft Peer/IIS, Java Web Server,JBoss,Weblogic,Websphere

Databases: Oracle 8.i/7.x, SQL server 7.0, Ms Access, DB2,Teradata (BTEQ (Fast load,/Multiload)

Operating System: Windows XP NT/98/95, AIX/UNIX, OS/400, MS-DOS Pentium Pro & Windows 2000

Languages: JAVA, VISUAL BASIC, ASP, COBOL II, SQL/PLSQL,C,C++,DB2,CICS,JCL,.Net, C#

Other: Vision Plus, FTP, Telnet, SQL Loader, Control-M, NDM, MS-Excel, MS-Office Abinitio,Informatica,SYNON,TOAD,PEGA, Plan view, SharePoint,Salesforce.com

PROFESSIONAL EXPERIENCE:

Confidential, Addison, TX

Program Test Manager

Responsibilities:

• Managed the Testing activities for Default Management an d ESI Workstreams
• Formulated Test Strategy
• Formulated WBS for Functional Testing activities within the MSP Program
• Coordinated with different PMs and identified the Risks/Gaps within the AITs for the respective Work streams
• Used Quality Center for Test Management
• Worked with QA & UAT Managers on Test execution process for various conversion events.
• Build Roadmaps and effectively work with client team on multiple strategic initiatives
• Formulate, organize and monitor inter-connected projects
• Decide on suitable strategies and objectives
• Coordinate cross-project activities
• Lead and evaluate project managers and other staff
• Develop and control deadlines, budgets and activities
• Apply change risk and resource management