SUMMARY:

• Quality Focused & Analytical IT Professional proficient in Software Testing & Quality Assurance.Career focused on QA Testing various Client Server, Internet / Intranet, & Mobile applications.
• Detail oriented & technically competent Software Test / QA Professional with 18 years of experience in Software Testing and Quality Assurance.
• Possesses a wide range of skills in technical project management, team leadership, critical thinking, troubleshooting, problem analysis, and resolution. Proficient with Test & Defect Life Cycles.

CORE COMPETENCIES:

• Quality Assurance Processes
• Test Script Creation/Execution
• Technical/Project Documentation
• Integration Applications

TECHNICAL SKILLS:

MS Office: Word, Excel, Access, PowerPoint, Outlook

Browser: IE, Firefox, Chrome, Safari

System Development Tools: VMWare, Oracle VirtualBox, Microsoft Visual Studio (TFS), PVCS Version Control & Tracker, Mercury Test Director, CardRecon, FTK, Wireshark, Confluence, Ghost Imaging, WIM Imaging, SharePoint, Vantive (PeopleSoft CRM), iSQL, MS SQL Server, SQuirreL, Unix, various XML editors, Word, Excel, Access, PowerPoint, Internet - web research

Platforms: Windows 2000/2003/2008/ XP/Vista/7

Concepts: Relational Databases, Information Security, Agile, SCRUM, XP Development Methodology and Waterfall SDLCs, HTML, CSS, TCP/IP, IIS, Apache, XML, SQL, APIs, REST

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Software Quality Engineer

Responsiblities:

• Verify integration with NCR mobile solution apps (iOS and Android operating systems) via live devices and/or simulators
• Verify integration with NCR hosted websites and brower compatibility
• Manage daily issues and progress for Software Service Packs, New Features, Regression and User Acceptance testing
• Attend Requirement / Feature review meetings to represent Quality Assurance team
• Translate requirements into documented and executable test cases / test data
• Create test plans and estimations for product enhancements
• Generate and maintain test scripts using MS Excel, in conjunction with VSTS
• Work closely with software engineers in the development, execution, and results of tests
• Investigate client defect escalation issues
• Device setup: fuel pumps, fuel controllers, credit controllers, site servers, POS terminals, cash drawers, price signs, scanners, integrated safes, receipt printers
• Complete system setup; including various hardware devices, software, loading customer image, network configuration, import of items & price books
• Validate software builds / service pack installation process
• Troubleshoot software / hardware configuration problems
• Monitor device operating logs to identify program processing errors
• Monitor transaction logs to identify processing errors / inconsistencies
• Verify new features & defect fixes, including: functional, boundary, hostile & performance testing
• Verify program functions are meeting specifications and requirements
• Identify, analyze, and document new defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content
• Verify interfaces to and from 3rd party back office applications
• Create Feature configuration and Feature walthrough documentation for Client teams
• Perform feature walkthroughs / demos for Client teams
• Assist in the creation of user, technical, and defect escalation documentation, as necessary
• Recommend process improvements for the existing SDLC

Confidential, Alpharetta, GA

Software Quality Assurance Analyst

Responsiblities:

• Generate and maintain test scripts using Mercury Test Director
• Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content
• Create test cases and test data
• Generate and maintain test plans, test procedures and test reports
• Test software programs to verify and validate program functions are meeting specifications and requirements
• Identify, analyze and document software program defects
• Review computer logs, identify program errors and recommend program improvements or revisions to implementation team
• Contribute to the establishment of standards and procedures for program design and testing

Business Systems Analyst

Confidential, Alpharetta, GA

Responsiblities:

• Facilitate requirements sessions with users, developers, and QA team. (XP Methodology)
• Establish and maintain positive relationships with users to identify needs and to work collaboratively to identify opportunities for system enhancements
• Track and analyze evolution of functional requirements throughout the design, development, testing and deployment phases
• Manage day-to-day issues for assigned projects and work with internal/external groups to complete tasks associated with developing requirements
• Manage day-to-day issues and progress with integration and system testing S-PLUS Int’l Requirements Team- Latin America Lead
• Lead Business Analyst for new accounts: Comlasa, AMAT, Contract Mfg, IKON
• Analysis/Research of current business processes for new accounts
• Building of as-is and to-be process flows/data flow diagrams
• Merging of the international region requirements into a standard, global set of requirements
• Analysis of int’l regions’ systems to provide solution for a standard Global Order Entry Application
• Achieve sign-off from the business/region on the requirements and process/data flows
• Determination of IT barriers such as technological infrastructure availability, reliability and cost
• Management of code promotion processes

International Report Analyst

Confidential, Atlanta, GA

Responsiblities:

• Initial gathering, rolling up, and analysis for the implementation of an Interactive e-Commerce and Customer Automation Reporting Structure
• Measuring impacts of PLD and existing and new incremental revenue
• Establishing the foundation for an effective Business Planning processes by aligning estimated revenue, system installs and sales resources to corporate goals

Confidential, NJ

Associate Buyer

Responsiblities:

• Vendor contact and negotiation
• Verifying receipt of equipment and validating payment approval
• Preparation and Management of Capital Expenditures Requests: approval process, project number assignment and closure with finance upon completion
• Verify receipt of purchased equipment and reconcile to purchase order, shipment manifest and CER authorization amount
• Reconcile project spend to approved budget levels