SUMMARY:

• 9 + years of experience in IT industry with around two years of experience as lead in the field of Software Quality Assurance & Testing in Health Care, Insurance, Banking and Financial domain.
• Good understanding of onsite/offshore module with ability to lead the team of testers globally.
• Proven track record to handle multiple projects/assignments with tight deadlines.
• Excellent understanding of the all phases of Software Development Life Cycle (SDLC), Object Oriented Programming and White Box Testing techniques
• Working experience of various methodologies like Agile, Scrum, RUP and Waterfall.
• Highly Capable of working as Lead QA analyst and have managed extensive testing on QA/QC projects.
• Planned and developed Test Strategy, Test Plan and Test Cases to see if the product met the requirements or not.
• Performed GUI Automation, Functional Testing, Integration Testing, and System Testing like End to End Testing, User Acceptance Testing (UAT), Regression Testing and Performance Testing on Client/Server, Web Based and Host applications.
• Excellent Knowledge of Risk and Controls Testing.
• Good knowledge of Healthcare Insurance including Medicaid. Medicaid Information Technology (MITA), Medicare (Part A, B, C, D), Procedural and Diagnostic codes and Claims Process.
• Specialized experience in healthcare insurance domain including Medicare and Medicaid
• Experience working on HIPPA ANSI EDI 4010/5010 conversion.
• Experience working on EDI for Order Management.
• Excellent Working Knowledge of HIPPA, Claims Processing, FACETS.
• Good understanding of ETL process and experience in performing analysis and data validation for source and target applications.
• Extensive experience in performing back end testing to perform data validation, data migration validation and/or data conversion validation using SQL queries.
• In Depth understanding of the AS - IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Excellent working experience in full life cycle from Requirement Gathering to Sign off from Testing prospective.
• Strong experience in creating Automation Frameworks for variety of Automation tools such as Silk Test, RFT and QTP.
• Expertise with Lotus Notes, Quality Center, Test Director and Clear Quest for reporting bugs
• Expertise in variety of technical skills, including different programming languages, testing techniques, database management systems and operating systems.

TECHNICAL SKILLS:

Testing Tools: QC/ALM, Win Runner, QTP, Silk Test, RFT, TSYS, REST, Load Runner

Business Modeling Tools: MS Visio, MS PowerPoint, MS Project, Quality Center

Project Methodologies: Agile, SDLC, Waterfall, V

Bug Reporting Tools: TestDirector, Quality Center, JIRA, Team Track, Clear Quest, ALM

RDBMS: MS SQL Server, Oracle, MS Access, DB2

Query Tools: TOAD, SQL+, MS SQL Server Mgmt Studio

Languages: C, C++, VB, TSL

Operating Systems: UNIX, Windows

Web Browser: Internet Explorer, Google Chrome, Mozilla Firefox

EXPERIENCE:

Confidential, Wilmington, DE

Sr. Control/QA Analyst

Responsibilities:

• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Attended Design Document Meetings.
• Interacted with members of the Business team along with potential system users and domain experts.
• Developed overall project plan for designing and developing the system.
• Interviewed business area expert, asking detailed questions and carefully recording the requirements in the format so that it can be reviewed and understood by both business people and technical people.
• Followed agile development approaches and was involved with all iterations of the created business and functional requirement documentation and used Phoenix Reporting for documentation generation.
• Conducted Gap analysis and developed Systems Specifications document to define the impact of the new requirements on the existing system.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs.
• Conducted user training and user acceptance testing to ensure and verify system is designed according to user needs.
• Conducted User Acceptance testing and User Training with the stakeholders and other Business Users.
• Experience with implementing Risk Assessment management and Control modules.
• Conducted review sessions on regular basis with QA and Business teams for preparing status and delivery report.
• Assigned and kept tracks of issues in ALM (HP- QC) of all the team members.
• Involved in formal and informal peer review of Use cases and test cases designed by other team members.

Environment: Risk, Control, Phoenix Reporting, Share Point, ALM, MS Office, MS Project, MS Visio, Windows 2007, UAT, Confluence, Business Process Testing ( BPT ).

Sr.QA Analyst,

Responsibilities:

• Participated in setting up testing environment.
• Attended Requirements Gathering Meetings ( BRD’s) to make sure they are properly converted in to Functional Requirements Document ( FRD’s).
• Involved in reviewing and enhancing the codes for applications.
• Involved in decision making to launch new builds.
• Prepared Test Plans and Test Cases based on the functional requirements and HIPAA regulations like EDI 834, 837, 835 etc.
• Wrote test cases for Enrolments, Cancellations and Reinstatements.
• Performed Manual Testing to check the usability of the application.
• Executed Configuration Testing to check if the application was compatible in different environment for each module of the application.
• Part of a team for testing FACETS Accumulators.
• Set claim processing data for different FACETS Module.
• Tested HIPAA regulations in FACETS HIPAA privacy module.
• Created Data for TMG Call through GUI as well as Active Batch Job Run.
• Performed Data Driven Testing using Win Runner by inserting different values manually.
• Writing Complex SQL queries and optimizing SQL Queries
• Conducted Back-End Testing manually for the purpose of Database Integrity.
• Defect tracking and bug reporting using Quality Center.
• Conducted result analysis and interacted with developers to resolve bugs.
• Interacted with developers, business analysts and discussed technical problems and reported bugs.
• Met with the developers and technical content writers on a daily basis to update the test documents

Environment: Windows, Oracle, UNIX, Quality Center, Facets, HIPAA regulations, SQL, Active Batch, Manual Testing etc.

Sr.QA / BA Analyst

Responsibilities:

• Worked closely with QA Manager and Business Analyst to prepare Business Requirements to create Test Plans, Test Cases and Test Approach/Strategy documents.
• Attended Change Request Meetings to ensure products and changes are fully documented for further Test changes.
• Followed the Agile Methodology to emphasize on real time communication over written Documentation
• Used Agile Methodology to minimize risk by implementing software development in short time boxes or iterations.
• Performed SIT, UAT, Functional/Regression, Smoke/Sanity, Backend, and Interface testing for web application by creating various positive/negative test cases.
• Manually tested the Web application and Mainframe to ensure the flow of the application functionality.
• Created Test Plans and Scenario which describes the features and functions to be tested.
• Prepared Test Cases based on Business Requirements and required documents.
• Worked with EDI files for Order Management process.
• Actively participated in the weekly meetings.
• Performed Data Validation of the data flow from the front-end to the back-end by executing SQL scripts.
• Developed and modified SQL queries and stored procedures.
• Performed Data Integrity Testing, Functionality Testing & Back-end testing.
• Gathered business requirements from users and created designs for enhancements and to remedy defects.
• Created test plans, conditions, scripts, and test data; performed product testing, user acceptance, remote
• User testing, usability standards validation, and performance testing; and resolved system defects.
• Resolved program Compile Errors, defects and Environmental issues.
• Performed Security testing on the application.
• Detected, reported and tracked defects using Serena Team Track.
• Conducted the defect report in Team Track.
• Interacted with the developers to report and using Team Track.
• Developed the reports using Mercury Quality Center (ALM).
• Measured server performance under load by creating Rendezvous points to simulate heavy load on the server.
• Interacted with developing team to resolve technical issues and investigated software faults.

Environment: HTML, SQL, Oracle, Windows 7-8-8.1, Windows Vista, Windows XP, ALM(Quality Center), Serena Team Track, REST, EDI, UAT,XML, Share Point, Mainframe.

Sr. QA / BA Analyst

Responsibilities:

• Developed Test Plans, Test Scripts, and Test Cases to test the Screens and workflows for Quality Assurance.
• Worked on different modules of Web based application such as Insurance Application, Declarations, Discounts, ID Cards, and various Endorsements Form Order Testing etc.
• Worked as a Business Analyst for E-sign & E-mail Functionalities from Requirement Gathering Meetings to Test Execution.
• Mentored the offshore teams on a daily basis for assignment and to get the status updates.
• Validated the workflow of e-mail and e-sign Application Functionality as well as all the distribution Methods and Distribution Channels Testing
• Worked with the business users in order to understand and document test scenarios related to
• Critical business process/features/workflows regarding the web application.
• Created and managed system testing schedule.
• Provided test team status reports on weekly basis to the project manager
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries by using VIEW UI and Documentum.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting
• Issues before/during code migration.
• Created and maintained SQL Scripts to perform back-end testing on the oracle, DB2 database.
• Performed Database testing using SQL queries and pulled out unloaded XML from Servlets.
• Conducted GUI, Backend, Data Driven and Security Testing.
• Conducted regression testing on new builds/versions.
• Tested various ad-hoc and canned reports as a part of crystal reports testing.
• Used object spy to know the properties of the object which helped me in writing my QTP script
• Developed and executed test cases test Scenarios and followed-up defects using Quality Center.
• Tracked defects using Quality Center.
• Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individual team members.
• Conducted Bug review meeting to discuss resolution of issues

Environment: HP Quality Center, Manual Testing Methods, Crystal report, UNIX, Business Acceptance Testing, End to end Testing, Regression Testing, System Testing.

Sr. QA Analyst/ Coordinator

Responsibilities:

• Reviewed the Business Requirement documents and the Technical Specification documents.
• Developed Test Plans, Test Cases and Test Scripts to define scope of overall quality assurance testing.
• Participated as a team member in the Agile development process, working closely with the other team members to complete the set sprint assignments and meet production goals
• Helped the offshore team to design scope document and the request for proposal after extensive analysis and coordinated with top management for the approval process.
• Created and managed system testing schedule and Tested\d manually as per the specification documents
• Demonstrate SCRUM team features/stories for Management as part of our "definition of done"
• Meet with the IT Architects/Scrum Masters to get an overview of the project.
• Conducted Functionality testing and Regression Testing using QTP
• Acted as liaison between the QA and UAT team and development team to ensure smooth communication.
• Developed functions using VB script. Created Environment variables to pass variables between actions.
• Created and maintained the Traceability Matrix and Test Matrix. .
• Bug Reporting and Tracking using Mercury Quality Center
• Performed User Acceptance Testing (UAT)
• Directed walkthroughs to encourage and coordinated the testing process
• Provided Web-specific types of testing - browser compatibility, operating system compatibility, navigation, links, images, display of banners. Tested usability, performance, contents.
• Prepared test scripts for automated testing using QTP.
• Conducted GUI Testing using QTP.
• Performed Security Testing in QTP using Positive and Negative Testing to ensure appropriate user authentication.
• Used Recovery Scenario Manager in QTP to handle exceptions.
• Inserted variety of check points (Object Check point, table check point, test check point, etc.) to match the object properties captured during the recording session with the objects properties captured during the run session using QTP.
• Used and maintained the test scripts in QTP and Ruby.
• Wrote various SQL queries to validate data inserted, deleted and updated in the Oracle database
• Wrote SQL queries and performed Back-End Testing for data validation to check the data integrity during migration from back-end to front end.
• Performed backend testing to validate the data using SQL queries
• Used Quality Center to communicate bugs with other members in the project.
• Developed Test Cases and scheduled Test Runs in Quality Center.
• Participated in various meetings and discussed Enhancement and Project Change Requests
• Performed negative testing heavily to encounter invalid unexpected values.
• Investigating software bugs and reporting to the developers using MQC Defect Module
• Generated defect reports using Mercury Quality Center and presented using MS Office tools
• Interfacing with developers to resolve the technical issues

Environment: QTP, Quality Center, Load Runner, Ruby, Cucumber, Internet explorer, Windows NT/2000, DB2, UNIX, TSYS, MS Office

QA Analyst

Responsibilities:

• Wrote Test Plan and Test Cases according to business requirement.
• Wrote Test Cases using MS Excel.
• Performed data driven testing by data driver wizard and parameterization.
• Creating and updating test cases based on new and/or /updated functional or interface requirements
• Performed requirement traceability by setting automatic alerts for tracing changes in the requirements and system maintenance
• Manually performed functional testing based on the specification documents.
• Imported test cases from MS Excel, MS Word to Mercury Test Director.
• Responsible for conducting Functional, Integration, Regression, and UAT testing of CRM’s Relationship Value Management Applications.
• Created Test data for testing various scenarios involving the creation of Packages, Customers, Accounts for Deposits, Loans, Credit Card applications
• Constantly tested SQL for joins and contexts for new object creation.
• Used Mainframe to Test System Integration and Functionality Testing.
• Acted as a liaison between the project group and the offshore operations group.
• Used shell scripting to run the scripts as a part of creation of test environment and then validate the data.
• Participated in weekly meeting with the management team and walkthroughs
• Tested applications and documented results and bugs including documentation of information useful in the debugging process
• Generated the test execution report in Mercury Test Director to be reviewed by the QA Manager and development team.
• Attended weekly defect report meetings and presented progress update status.
• Participated in walkthroughs and meetings with business analyst, developers, team lead and QA manager on regular basis.
• Provided modification and enhancement request as needed to correct the defect and make the software more useable.

Environment: Test Director, Manual Testing, Mainframe, Oracle, Toad, Business Objects.

QA Analyst

Responsibilities:

• Involved in developing detail Test Plans for different benefit packages according to Business requirements documentation.
• Involved in discussion with the Subject Matter Experts (SME) during creation of test plans and updating of business requirements.
• Worked on Integration Testing of Activity screen and Correspondence screen.
• Involved in new development, support, enhancement of application.
• Involved in cross Functional testing using agile Methodology.
• Involved in overall Functional testing progress from the Program side and ensured completeness for smooth transition to Integration Testing.
• Worked with agile methodologies and active participant of SCRUM meetings.
• Tested application under the agile, scrum and sprint development and process.
• Performed Front-End Testing, Functionality Testing, and Data Driven Testing using Win Runner.
• Used Ramp up and Ramp Down options in Win Runner to simulate real time scenarios.
• Developed test automation scripts using Win Runner.
• Involved in manual testing of test cases.
• Gathered business requirements from users and created designs for enhancements and to remedy defects.
• Performed product testing, user acceptance, remote user testing, usability standards validation, and performance testing; and resolved system defects.
• Participated in resolving defects and environmental issues.
• Performed Security Testing on the application.
• Detected, reported and tracked defects using Test Track
• Conducted the defect report in Test Track
• Interacted with developing team to resolve technical issues and investigated software faults.
• Maintained Test Matrix which gives overview of the Testing Effort.
• Work with the defect management team to debug the process using Quality Center.
• Monitoring the defect life cycle, generating customized graphs and reports for the client, using Quality Center.
• Used Quality Center to record documenting information useful in debugging process, evaluating test data.
• Used Quality Center for reporting and tracking bug and generating reports.

Environment: Oracle, Windows, MS Office, Java, J2EE, .NET, MS SQL Server, Quality Center, Test Track, ASP.NET Win Runner, LoadRunner, MS Virtual Rooms

QA / BA Analyst

Responsibilities:

• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Wrote test plans and test cases based on the business requirements which involved market risk analysis and risk management like continuous time finance & asset pricing, stochastic processes & simulations, credit derivatives, structured products, documentation, value at risk, risk & return optimization.
• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
• Requirements were gathered through interactions and meetings and periodic walkthroughs with loan analysts, credit analysts and other potential users of the application.
• Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Used Advanced lending solution to verify the customer credit line.
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Maintained the Business Impact Analysis Template (BIAT) to analyze and document the effect of proposed changes on the project schedule and costs.
• Used Rational Clear Quest for bug reporting.
• Performed requirements analysis for a large-scale, highly-available, COTS-based infrastructure tracking system.
• Wrote Test Plan and Test Cases according to business requirement.
• Backend Testing using SQL Scripts.
• Participated in weekly meeting with the management team and walkthroughs
• Tested applications and documented results and bugs including documentation of information useful in the debugging process
• Performed backend testing to validate the data using SQL queries
• Generated the test execution report in Mercury Quality Center to be reviewed by the QA Manager and development team.

Environment: JAVA, Oracle, Windows NT, UML, Requisite Pro, MS-Visio, Rational Clear Quest. Cognos, MS Access, MS visual basic, Oracle, SQL