SUMMARY:

• Wireless professional focused on adding product value by identifying product defects through aggressive testing, incident management, and working with development teams for product defect solutions.
• Experience with executing cellular device test suites used for development, regression, and issue verification testing on a variety of networks, modules, chipsets, telematics devices and mobile phone operating systems.

TECHNICAL SKILLS:

• Qualcomm Tools
• EMQuest
• AMS 32
• AMS Ticketing system
• Seibel
• C++
• Perl
• Mac OS iPhone OS
• Android Mobile OS
• Mac OS
• Windows OS
• Microsoft Office Suite
• Rhode and Schwarz Hardware and Software

PROFESSIONAL EXPERIENCE:

Confidential, Greensboro, NC

Test Engineer

• Responsible for characterizing the DC and RF performance of cellular integrated circuits such as RF switches, tuners, and amplifiers
• Reviews test specifications, determines testing needs, create spec files, analyses and presents data to project team
• Accountable for prioritizing and monitoring multiple projects of various sizes and changing deadlines
• Coordinates with Project Manager, Design and Application Engineer to harmonize test plan, report formats, and deadlines
• Design test files to capture data using power meters, Spectrum analyzers, Vector Network Analyzers, and various RF filters
• Test types include current, harmonics, reflected harmonics, insertion loss, return loss, IMD, Triple Beat Ratio, Spurious Emissions, Nosie contribution, Noise Figure, Received Band Noise power

Project Engineer

• Accomplished in testing antenna radiation patterns and receiver sensitivity of mobile devices
• Performed manual and automated test using Power Meters, Network Analyzers, Signal Generators, Anechoic Chambers, and shield boxes
• Directly interfaced with customer’s R&D teams to identify and manage their technical requirements
• Skilled in working with CTIA, GCF, VZW, Sprint, USCC, and AT&T OTA test plans
• Assisted in calibration, updating Test Systems, isolating issues, and communicating with test equipment providers
• Contributed in projecting monthly income, setting the test schedule, building and maintaining client relationships
• Reviewed, Analyzed, and Prepared reports containing statistical data
• Evaluated the Team’s Performance and identify areas for additional training opportunities
• Experienced testing Android, Windows Mobile, Telematics\M2M devices units with technologies such as CDMA, GSM, WCDMA, UMTS, LTE, WLAN, and Bluetooth

Field Integration Engineer

• Executed test scopes with manual test set ups, automation tools, and debugging equipment such as QXDM Pro, QCAT, QPST, and Wireshark
• Test scopes included a variety of Registration, Network handovers, Call Processing, Push to Talk, Data transfers, GPS, SMS, MMS, CDG3 Features and Application test cases
• Created and submitted test reports containing statistical data, market and operator related handset performance, and end user observations
• Analyzed logs from the DUT to verify network vendor compliance
• Experienced in testing on LTE, WCDMA, CDMA networks; Android, RIM, Windows Mobile, and other proprietary mobile operating systems
• Prioritized peak workloads by identifying and correcting issues that could delay test scope completion
• Road Warrior; traveled to domestic and international locations to carry out test suites on live networks

IT Analyst - Device Consultant

• Insured interoperability of Data Devices with campus email, calendar, and other communications applications
• Gathered departmental requirements, conducted research and performed testing to guide University’s Departmental purchasing decisions
• Performed and trained colleagues to upgrade software on RIM, Samsung and iPhones, using their respected applications
• Served as the personal subject matter expert for mobile devices to the University’s Presidents Office and Office of University Counsel
• Documented work flow processes, policies and maintained departmental wiki
• Performed a variety of IT functions including: Migration to Windows Domain, Server Maintenance, CPU/ Laptop Set, Data Recovery, Printer Setup, and other general PC support
• Excelled in identical role as a contractor for ITT, Cary, NC

Interoperability Test Engineer

• Preformed Field and Lab testing to capture logs on voice and data devices for analysis
• Analyzed log files to provide detailed explanation of faults
• Tracked and verified software bug reports from discovery to solution
• Executed Developmental, Regression, and Key Performance Indicators (KPI) testing
• Maintained a working knowledge of GSM/ GPRS and WCDMA/UMTS devices
• Provided weekly reports including test scope progress, device stability, and recommendation for release

Product Support Engineer

• Tasked with providing suggested testing procedures and use of supporting tools
• Worked directly with R&D to manually verify faults submitted by Global market testers
• Tested GSM/UMTS/HSDPA/GPRS, Wi-Fi, and Bluetooth devices, accessories, and applications
• Managed all S.E.M.C. Call Centers use of Back Office Support System (B.O.S.S.)
• Consulted with Global Market Units, Service Partners, and Call Centers in addressing product requirements and quality issues
• Re-engineered errand handling processes to provide better quality and timely solutions

Technical Support Consultant

• Opened, maintained, and tracked troubled tickets for Analog, TDMA, GSM, and GPRS networks
• Supported representatives in the areas of systems, equipment, and network issues
• Tested prototype units

Business Care Representative

• Designed product and pricing plans for Corporate Customers
• Aided in Training New Hires and Supervised Team Meetings
• Received numerous Customer Service awards