SUMMARY:

• Professional Software QA leader with over 12 years of experience in building, managing and mentoring QA teams in multi - cultural technical environments.
• Strong management experience in leading and managing 50+ member team and executing testing engagement for over 80+ applications.
• Experience in Manual, Automation and Performance testing.
• Experience in implementing Managed Test Center, Testing Center of Excellence (CoE) for large banking and financial services clients.
• Extensive experience in QA Program Management, Test Management, Testing Processes Standardization, Customer Relationship Management and Vendor management in Onsite-Offshore model.
• Progressive experience as a QA Manager leading test teams in multiple QA areas like functional, automation and Performance testing.
• Hands-on experience in writing test plans, test scripts, and performing manual, automation and performance testing. Overall, I have extensive experience in Functional and non-Functional testing (performance, usability, accessibility, security etc.)
• Extensive experience banking and finance domain
• Experience in working in all phases of SDLC life cycle for multiple projects starting from solution design, QA estimation, analysis, Requirements & Design Review, Test Plan & Test Case Documentation and Execution
• Direct experience in managing an offshore testing team including on-boarding, skill development, work review, assignment/tracking of tasks and communication planning
• Experience in building CoE. Built and led Confidential . Led Innovation Council and organized practice level technology events like contest for White Papers, Best Practices and tools
• Working knowledge of Agile project management methodology with experience in leading daily scrum meetings
• Work with internal Audit team to ensure quality standards, procedures and methodologies are followed.
• Experience in capturing and analyzing resource performance metrics like productivity, cost and effort variation etc. to identify improvement areas
• Project efforts, schedule and cost management
• Participate in RFP response, proposal creation and pre-sale activities
• Authored Process Handbook for Testing process and led initiative to standardized deliverable formats.
• Identify training and development needs for team members and put together a plan for the individuals
• Strong interpersonal, communication, conceptual, analytical, problem-solving, and critical thinking skills.
• A positive and results-oriented professional who can tackle complex problems
• ISTQB and CSTE Certified.
• Work visa status- Permanent Resident (Green Card)

TECHNICAL SKILLS:

Languages: working knowledge of C, C++, C#, VB, Core JAVA

Test Management Tools: Quality Center 9.2, HP ALM 11.0, Bugzilla

Tools: JUnit, HP LoadRunner, OpenSTA, JMeter, SoapUI, LISA 6, Perfmon, Wily Introscope

Databases: Oracle 10g, SQL Server 2005, Sybase15

Other: MS Projects, Windows Visio, VSS, SharePoint, JIRA

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager

Responsibilities:

• Working as a Test Manager for trading platform where my responsibilities include- define Test strategy for Load testing and middleware MQ infrastructure, Plan and coordinate test execution and manage stakeholder communication

Confidential

Delivery Assurance (DA) Lead

• Working as a Test Manager helping client in strategizing Load, Regression and middleware MQ testing for trading applications
• Performed gap analysis for regression test suite, automation coverage and Load test. Helped in creating and managing Regression and UAT test suites.
• Conduct workshops with Build, business, and infrastructure teams to gather information and finalized Test objectives and success criteria.
• Define testing approach for virtualized environment (built using LISA) and for third party interfaces
• Extensive support during Load and Stress testing phase. Done trade volumetric analysis (using production logs and DB dump), execution and result analysis.
• Participate in daily scrum and coordination with onsite-offshore team for assigned action items and work prioritization.
• Coordinating impact assessment workshop with development and business team to finalize testing scope and priorities.
• Delivery management, stakeholder management, people leadership and technical leadership.
• Established much improved communication process between geographically distributed Development and QA teams
• As a CoE DA lead coordinating with multiple QA teams, reviewing key deliverables, ensuring timely delivery and handling client escalations.
• Managing project resource forecasting, proposal writing and POCs to new clients

Confidential

QA Manager

Responsibilities:

• Worked from client site location to get knowledge transition completed from existing vendor to my team.
• Revalidated functional and non-Functional requirements by analyzing functional specs, production logs and conducting workshops with business users, architecture team.
• Participated in planning, test cases design, coverage analysis
• Setup testing infrastructure (tools and access), testing environment for new team.
• Setup Testing processes, designed deliverable templates; established reporting process. Guided team in first few releases.
• Managed end-to-end SIT, Performance and batch testing.
• Organize defect triage meetings, validate leaked defects and perform root cause analysis
• Managed end-to-end testing with teams working from different geographical location in different time zone
• Prepared weekly status reports and testing metrics and share them with onsite and offshore project delivery managers

Confidential

QA Manager

Responsibilities:

• Worked as an onsite coordinator to gather requirements and to setup up onsite team.
• Conducted Risk assessment workshops, defined program level test strategy.
• Validation of functional and non-functional test requirements.
• Built offshore QA teams. Managed team of 50+ test engineers.
• Conduct review meetings to review test plan, test scripts, estimates, schedule and other important testing artifacts before delivering to customer.
• Managed stakeholder communication and handled client escalations.
• Created ‘Testing Process Handbook' and standardized delivery templates.
• Managed Project resourcing, schedule and budgets.
• Prepare and share weekly Status dashboard with customer and conducted status review meetings
• Develops and maintains annual testing budget and tracks actual vs forecasted costs
• Ensured timely and effective communication of the status in terms of cost, forecast, schedule, scope and assessment of risks.
• Derived defect management and resolution by engaging with developers, testers, track leads and other stakeholders

Performance Test Lead

Confidential

• Worked as Performance Test Lead.
• Gathered performance testing requirements and application SLAs for thick and thin client interfaces
• Responsible for defining test strategy, Test Planning, Test scripting and execution using tools like OpenSTA, JMeter, HP LoadRunner (SAP GUI, WEB, Oracle NCA, Winsock).
• Monitoring Performance using wily introscope, Perfmon, vmstat, iostat, top etc. to identify bottleneck and provide recommendations for scaling the application
• Server performance monitoring using utilities like etc.
• Resource management, Planning, Work delegation and review.

Confidential, Redmond, WA

Manual and Automation Test Engineer

• Involved in Test Planning and Test Strategies activities
• Designed and Developed Test Cases and Test Specifications
• Identified automation scope and participated in defying automation strategy
• Automation of Test cases using API Framework and C#
• Execution of the automated and manual test cases in Windows and in Macintosh environment
• Performed Functionality, UI and Security testing
• Defect logging, tracking and analysis
• Participated in Threat model designing.

Confidential

Software Developer

• Job responsibilities involved development and maintenance of application application modules using VB6 and SQL 2005, Manual and Automation testing using WinRunner tool, Debugging and defect fixing