SUMMARY:

• Have a total of 14 years of QA experience out of which 9 years with QA Management and Project Management with 5 years with QA lead and Analyst experience. Encompassing experience spanning the IT project lifecycle, including Test Management, Project management and Automation.
• Strong Knowledge on Waterfall and Agile Methodology.
• Very good exposure to Media, Insurance, Banking, Retail and Healthcare domain.
• In depth understanding and use of QA metrics using Quality Center, ALM for 10 +years and Jira for 2 years.
• Recruit, Monitor and mentor individuals on test design, process and documentation.
• Solid expertise in QA project planning, Demand Capacity, Project budgeting and Execution
• Strong Exposure to Change Management, Release Management and Incident Management and Risk Management
• Extensive knowledge & experience in managing Front end, Back end applications, Data warehouse, BI reporting applications and automation teams.
• Experience in managing new client integration and setting up Testing center of Excellence based on organization test standard and also improving the maturity level of the organization by implementing various process and techniques.
• Experienced in providing software validation and testing direction to ensure optimal end - to-end validation for downstream systems complying with requirements.
• Experience managing on and off-shore to the fullest capacity
• Manager with proven ability to direct and improve quality programs, reducing defects and improving overall efficiency and productivity.
• Highly adept at developing and implementing test strategies, operational procedures and quality methodologies to support development and release of business applications.
• Knowledge on frameworks, with familiarity in multiple programming languages
• Knowledge on SQL, DB2, Unix, My SQL, Oracle, XML, CSS, HTML, web service
• Knowledge on testing web based application on Java and .net
• Able to train, lead, and motivate effective cross-functional teams.
• Strong exposure in managing SAAS (Software as a service) applications.
• Excellent presentation and communication skills.
• Knowledge on MPP, Visio, Jira, Win Runner, Selenium, Talend, Load Runner, Spotfire, MS Office,Clarity.
• Multiple achievement awards from CVS Caremark, Nielsen, TCS, CTS and IBM
• Visa Status -Green Card(No Sponsorship Required)

TECHNICAL SKILLS:

Framework: Knowledge on Hadoop Framework, Data Driven Framework for Win RunnerBI Tools: Spot Fire

Connectivity Tools: VNC, F-Secure SSL client

SDLC: Waterfall, Iterative & Agile

Project Management: Microsoft Project Plan

SCM Tool: MS Visual Source Safe, PVCS

Operating Systems: Win 2000, Win NT, UNIX

Automated Testing Tools: Mercury Interactive Win Runner 7.5,7.6, 8.0,8.2 Load Runner 8.2,Spotfire,Grid Tool,Selenium

PROFESSIONAL EXPERIENCE:

Confidential

IT QA Manager

• Resource manager with 8 FTE and 9 contractors reporting at onsite
• Involved in Hiring, Performance management, appraisals, feedbacks, Mentoring the resources
• Managing multiple accounts and accountable for projects and deliverables.
• Strong exposure in managing enterprise level projects and SAAS projects
• Managing and implementing QA best practices for a new acquisition by CVS
• Involved in defining/reviewing test strategy, test process, templates & checklists on a portfolio level.
• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
• Handling all operational activities of the team which includes demand capacity, budgeting, reviewing the estimation, identifying suitable candidate and inducting them to the team.
• Establishing and enforcing quality standards, methodology, best practices, tools, and processes throughout the IT Systems Development Lifecycle (SDLC).
• Involved in Change, Release Management, Incident Management
• Strong exposure to Vendor Management
• Strong exposure to managing the automation deliverables for my portfolio
• Involved in performance reviews, appraisals and mentoring each individuals as per their aspirations
• Hybrid Agile and Waterfall methodologies process implementation and tracking
• Managing and involved in Functional, Regression, Integration, End to end, Exploratory and UAT testing
• Helping automation team in the creation of automation test strategy, estimation and automation implementation using Selenium
• Test Management using QC ALM for all testing related activities.
• Strong knowledge on risk management, Root cause and Metrics analysis
• Providing status report at the portfolio level to senior management (Directors and Above)
• Used SQL and Unix to run validation checks
• Suggested and implemented process related changes at portfolio level, which was highly appreciated and implemented at the organization level.
• Test environment management
• Managing projects in both waterfall and agile model

QA Program Manager

• Managing all the deliverables for one of the top 10 projects for Nielsen (Local Media Hybrid)
• Managing a team of 10 resources at onsite and 60 resource at offshore.
• Involved in Hiring, Performance management, appraisals, feedbacks, Mentoring the resources
• Managing the expectations of multiple stakeholders which involve multiple groups such as QA development, UAT & end users
• Review and provide feedback on project documentation including business requirement document and functional design documents.
• Hands on experience in creating test scenarios & test cases and also test executing on ETL testing.
• Implemented various automated data validation techniques in Backend and Data warehouse areas with reporting of trends and validations using Spotfire and excel which increased test coverage and decreased cycle time
• Involved in defining/reviewing test strategy, test process, templates & checklists on a portfolio level.
• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
• Handling all operational activities of the team which includes resource management, billing, invoicing clients, budgeting the projects, reviewing the estimation, identifying suitable candidate and inducting them to the team.
• Identify and implement process improvement plan to increase the Test Maturity of the team.
• Driven major initiatives to increase the profit margin of the organization.
• Worked on multiple business proposals and successfully executed.
• Involved in proof of concepts for test data management tools like GRID, Talend Tool
• Coordinated multiple international system upgrades including identifying areas of risk, managing all information technology testers, managing business partner user acceptance testers, and reporting results to executive management.
• Involved in Functional, Regression, Integration and System Testing
• Used SQL and Unix to run validation against the and Data warehouse for data Validation
• Good Exposure to Big Data testing, web service testing.
• Good exposure to Spotfire BI tool for reporting the validation results.
• Represent the QA team in many Scrum project planning meetings.
• Test Management, Project Management using QC ALM, QC 10.0 and Jira
• Involved in Change and Release Management
• Documented MOM’s and shared it with stakeholders and followed up with open items to closure
• Exposure to the SOW Review
• Test Environment Management
• Managing projects in both waterfall and agile model

QA Program Manager

• Built a QA practice at offshore location from scratch.
• Managed a team of 60 resources offshore
• Involved in building the engineering testing practice from scratch
• Managed the Performance, appraisals, feedbacks, Mentoring the resources
• Strong exposure to build QA practice from scratch
• Managed the expectations of major programs (NSO, Client Delivery, BASES) which involve multiple groups such as development, UAT & end users to test & QA
• Managing, Coordinating, Planning and Execution for all Tibco GI and BW Testing, Manual testing, ETL testing, web service testing and Automation Testing
• Coordinated QA efforts of multiple projects that resulted in consistent on-time and efficient test deliverables of the program.
• Defined and implemented Overall Program Test Strategy & Test Project Plan.
• Track and prepare the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc on a program level.
• Handling all operational activities of the team which includes resource management, billing, invoicing clients, budgeting the projects, reviewing the estimation, identifying suitable candidate and inducting them to the team.
• Define program level test estimates and made sure the program is within the budget.
• Coordinated post implementation testing process for each release.
• Involved in HP Quality Center Customization for the testing projects.
• Test Management, Project Management using QC ALM, QC 10.0 and Jira
• Manage testing tasks on assigned projects such as Integration, Regression, Functional, Performance/Load/Stress testing
• Represent the QA and IT team in the process development effort for project lifecycles.
• Develop templates to improve the QA process
• Review Test Strategies, Test Estimations, Test Plans, Test Designs
• Created and presented the Status reports, Metrics: - Daily, Weekly and Monthly. To all stakeholders
• Created data validation scripts using SQL, Unix
• Involved in Functional, Regression, Integration and System Testing
• Documented MOM’s and shared it with stakeholders and followed up with open items to closure
• Exposure to Agile Testing
• Involved in SOW review and correction

Program Manager

• Managed a team of 4 full time and contract employees
• Participated in performance reviews and feedback sessions for the full time employees
• Managed, Implemented, Tested implementation of AML across 4 divisions of CIMB bank
• Managed major programs which involve multiple groups such as development, UAT & end users to test & deliver Business intelligence application
• Managing a project team of professionals with appropriate skills, attitudes and motivation.
• Handling all operational activities of the team which includes resource management, billing, invoicing clients, budgeting the projects, reviewing the estimation, identifying suitable candidate and inducting them to the team.
• Managed individually all implementation work for all the implementation across Retail, Investment banking
• Supervised senior software engineer and junior engineers in direct testing of applications, development of test methodologies, and preparation of test-related documentation.
• Formulated project management plans and measured and monitored actual results against plans.
• Involved in various requirement, process improvement and product improvement discussions with client
• Trained the end users on how to use the AML applications in their day to day operations.
• Involved in proof of concept to other clients
• Good Exposure in coordinating the IV&V
• Prepared SOW for the CIMB TCS engagement
• Single point of contact for all testing and development related activities
• Created and executed validation scripts for pre and post implementation using Unix, SQL and Shell scripting.
• Involved in Functional, Regression, Integration and System Testing
• Documented MOM’s and shared it with stakeholders and followed up with open items to closure

QA Lead

• Managed a team of 3 full time employees
• Understand the testing effort by analyzing the requirements of project.
• Defining & Implementing Test Strategy
• Identify Training requirements and forward it to the Project Manager (Technical and Soft skills).
• Assign task to all Testing Team members and ensure that all of them have sufficient work in the project
• Act as the single point of contact between Development and Testers for iterations testing and deployment activities.
• Status Tracking and reporting all testing activities using HP Quality Center
• Involved in Risk Assessment and provided risk mitigation solutions
• Track and prepare the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc.
• Prepares / updates the metrics dashboard at the end of a phase or at the completion of project.
• Involved in designing Automation framework using Win Runner.
• Involved in Performance testing using load runner
• Involved in Bugzilla Customization for the testing projects for defect tracking

QA Automation Lead

• Review and understand project requirements.
• Framework Analysis & Design
• Automating framework implementation
• Review Unit Test cases and test results
• Defect management process which includes Defect logging tracking and status reporting
• Involved in review of System and UAT test cases
• Record & Report the results of the tests conducted.
• Prepared Traceability Matrix and Test Coverage Matrix and status reporting
• Involved in Performance Testing using load runner

QA Automation

• Review and understand project requirements.
• Framework Analysis & Design
• Automating framework implementation
• Automating the Test Cases Using Win Runner Tool
• Defect management process which includes Defect logging tracking and status reporting
• Involved in review of System and UAT test cases
• Record & Report the results of the tests conducted.
• Prepared Traceability Matrix and Test Coverage Matrix and status reporting
• Involved in Performance Testing using load runner
• Worked closely with the on-site Project Manager for estimation and scheduling

QA Manual Tester

• Review and understand project requirements.
• Conducting tests that include Functionality testing, Regression testing, UI Testing
• Automating framework implementation
• Identify tests to be executed based on the requirements of the system
• Defect management process which includes Defect logging tracking and status reporting
• Involved in review of System and UAT test cases
• Record & Report the results of the tests conducted.
• Plan the tests to be executed based on the identified test strategy, schedule and execute the tests as per the schedule
• Automating Test Cases using Win Runner