Software QA Analyst Resume

SUMMARY:

4 years of extensive experience in software testing and QA implementations for Client Server Web based applications / Mobile testing
Experience with QA methodologies, requirement analysis, writing test plans and test cases based on system requirement specifications.
Excellent hands on experience in handling defects throughout the bug life cycle from detection until resolved using Jira tracking tool.
Strong analytical skills, combined with effective communication, organizational skills and planning ability
Experience using Jira, Zephyr, Confluence, Runscope, Postman, Test Complete, Fiddler, Slack, Selenium IDE, SQL server management studio, Team City, and Octopus deploy
Experience working with JSON, XML and API, Xcode mobile simulator
Proactively perform research on failed request through API log file
Agile Scrum Environment.

WORK EXPERIENCE:

Confidential

Software QA Analyst

Responsibilities:

Confidential

Senior Software QA Analyst

Responsibilities:

Planning, writing, and execution of manual and automated tests
Participate in design and sprint planning to achieve successful outcomes through collaborative means
Functional, system, integration, regression, database, data migration & compatibility testing (backward and forward).
Handle and resolve critical quality problems using research abilities
Review users requirements documents and ensure that requirement are testable
Applies QA principles and methodologies to develop test cases and detail test scenarios and oversees their execution, defect tracking and mitigation
Performed front end and back end testing
Proactively identifies, recommend and implement changes to enhance the effectiveness of QA strategies and procedures

Confidential

Client Support Lead

Responsibilities:

Responsible for problem resolution for sales partners, merchants, and internal employees including pricing/ statement analysis, portfolio profitability analysis and research
Technical support for POS software and terminals
Responsible for quality assurance review of POS equipment programming for new/existing merchants.
Diagnose and troubleshoot POS software and terminals
Proactively make outbound calls to clients/merchants to ensure optimal product utilization, client satisfaction and retention
Prepared materials and facilitate training in the area of product offerings

Confidential

Office Administrator

Responsibilities:

Assist new applicants with employment process
Coordinate employee schedules, responsible for payroll and many other accounting functions
General clerical duties including but not limited to answering the phone, copying, filing, and creating spreadsheets