SUMMARY:

• 5 plus years of experience as a QA Analyst with extensive knowledge and experience across the project life cycle in Systems Development Life Cycle (SDLC) in airline Industry Hospitality & Project Management skills.
• Expertise in Airline reservation applications and functions like registration of guests, cash management, key control, reconciliation of receipts, and collection. Work on writing the requirements for crew planning, rescheduling, and training.
• Experience in writing Test Plans, defining Test Cases, developing and maintaining Test Scripts and Documenting all phases of the QA process.
• Expert in analyzing system and functional specifications used cases, Business Requirements and business rules to prepare Test Plans and design Test Cases from business requirements
• Experienced in GUI, Regression, and Functionality Testing.
• Extensive experience working closely with business analyst and developers in designing and conducting business scenario and data integrity tests.
• Experience with Mobile testing.
• Extensive knowledge on all phases of Software Development Life Cycle (SDLC).
• Knowledge of the Rational Unified Process methodology (RUP), Waterfall and Agile.
• Experienced in creating and maintaining the Requirements definition documents that included Business requirements and Functional requirements.
• Skilled in developing Use Case diagrams, Sequence diagrams and Activity diagrams.
• Experience in Stress, performed Sanity, Positive, Negative, Unit, System and Integrated Testing and Smoke testing
• Experienced in performing Manual testing using ALM/Quality Center, Microsoft Test Manager (MTM), and Team Foundation Server(TFS) for Test Planning, Test Case writing, Test Execution and Requirement Mapping with Test Cases.
• Extensive Knowledge of User Interface (UI) testing, for client/server and web - based.
• Conducted requirement analysis techniques such as Business Process Improvement, Business Process Modeling and Business Process Re-engineering.
• Involved in writing System test plans, defining test cases, developing and maintaining test scripts. Experience on maintaining Test Matrix and Traceability Matrix and performing GAP analysis.
• Excellent knowledge of SQL queries. Conducted User Acceptance Testing (UAT).
• Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies

TECHNICAL SKILLS:

Methodologies: RUP, Agile, Waterfall, Hybrid (Agile + Waterfall)

Testing Tools: HP ALM/Quality Center, Microsoft Test Manager (MTM), Team Foundation Server (TFS), Rally

Defect Tracking Tools: Rational Clear Quest, HP ALM/Quality Center, Jira, Rally

Office Tools: MS Project, MS Word, Excel, and PowerPoint, Dashboard

Operating Systems: Windows, UNIX

Databases: SQL Server, MS Access, DB2, Oracle

Languages: C, SQL, HTML, XML

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Sr. QA Analyst

Responsibilities:

• Worked on Scenarios relating Flight Operations modules that uses Weather products includes Load Planning, Aircraft Movement, Airport Portal, Aircraft to Ground Messaging, Crew Briefing Package, Flight Planning and Work Load Distribution System.
• Worked closely with SABER GDS systems to include additional requirements that would take information on sales, ticketing, ticket segments and baggage information to be included in the Revenue sharing Engine.
• Analyzed on how multiple GDS systems will be part of the Revenue Sharing and Alliance operation within the code share agreement.
• Created test sets and import test cases. Updated Test Cases and Test Scenarios using HP ALM /Quality Center 12.0. Tracked the defects Using Jira
• Implemented defect management processes to prevent and track the cause of defects and their correction.
• Published Status/Progress/Defect and performance reports on a weekly basis
• Involved with preparation and execution of test cases and scripts. Involved with Functional, Regression and Integration Testing.
• Conducted ETL Testing using Ab Initio.
• Assisted the team lead in preparation of test plan. Involved in reviewing functional requirement documents and the technical specification.
• Analyzed system requirements and wrote test cases, test scripts for testing the application.
• Suggested process change and re-engineering as needed based on requirements gathered.
• Gathered requirements for creating the rating inputs screen for the policy system.
• Actively participated in the team involving test plan analysis, go/no-go decisions based on test scripts results.
• Performed Test case walk-through from with test team, developers and Business analysts
• Created test sets and import test cases.
• Defined frameworks for the application development and analyzed the areas of improvement.
• Identified a Used agile methodology for gathering requirements and testing them.
• Involved in the weekly status meeting to discuss the upcoming releases and changes in the hardware requirements and other major issues.
• Created various graphs & reports for test lab and defect modules used Dashboard module to track the activities
• Published Status/Progress/Defect and performance reports on a weekly basis
• Assumed joint responsibility for monitoring the progress of development and QA teams by preparing status reports, charting out schedules as well as allocating and managing technical and human resources using MS Excel and MS Project

Environment: Agile, MS Project, SDLC, Oracle, Dashboard, Java, Flex, HTML 5, Teradata, Windows, AB initio, Cognos reporting, .Net, ETL Testing, MS project, MS Visio, Use Case, SQL, SIT/ UAT, SABRE, HP ALM (12.0)/ Quality Center

Confidential, Bellevue, WA

QA Analyst

Responsibilities:

• Participated in the identification, definition and documentation of impending work flows for the purpose of migrating to a superior version of party information system.
• Used Agile Methodology in the process of the project management based on SDLC.
• Gathered and documented Business Requirements, created Functional specifications and translated them into Software Requirement Specifications.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Performed mobile testing on Expedia Mobile application for Android, IOS, Windows based handsets.
• Developed test cases and test scripts and assisted Quality Assurance activities, with system integration testing and user acceptance testing (UAT), developing and maintaining quality procedures and ensuring that appropriate documentation is in place.
• Created Test Cases in Microsoft Test Manager (MTM) by analyzing and compiling data specific to the scope of the test and performed traceability matrix
• Planned and identified service opportunities in various projects, Architecting and Modeling solutions.
• Avoided bloated functionality and gold-plating by resorting to upfront risk adjusted cost-benefit analyses.
• Extensively used data flow diagrams for modeling the business processes and their interrelations, with respect to data flows.
• Performed Security Testing, System Testing, Positive and Negative Testing
• Performed System Testing, Regression Testing and Final Regression Testing.
• Responsible for writing the Test Cases and Test Scenarios based on the Functional Testing
• Participated in frequent Agile team meetings (Scrum planning, daily stand-ups, retrospectives) to provide guidance to an Agile product development process.
• Wrote SQL queries to extract the data from the Oracle Database.
• Logged the errors, reported defects, determined repair priorities and tracked the defects until resolution using Team Foundation Server(TFS)
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, and Information Needs, thus ensuring that Critical Requirements are not missed.
• Communicated requirements, architectures and designs using Unified Modeling Language (UML) -intensive Visio to create use cases, activity diagrams and sequence diagrams.

Environment: Windows, Mobile testing, Oracle, Web Logic, Teradata, Ab initio, Java, Flex, Visio, Requisite Pro, SharePoint, Microsoft Test Manager(MTM), Team Foundation Server (TFS), MS project, SQL, SIT/UAT, Agile

Confidential, Denver, CO

QA Analyst

Responsibilities:

• Facilitated the requirements gathering session for the enhancement of the Low Fare Policy Engine as a standalone product.
• Involved in gathering the future enhancements for the Low Fare Policy Engine.
• Documented the use cases with the supporting process flows for the future enhancements.
• Performed Sanity Tests, Feature Testing, Functional Testing, Integration Test, System Testing and load/stress test cases.
• Worked with Test Architects in the clarification/simplification of test case procedures and pass criteria due to ambiguous customer requirements.
• Captured and submitted mobile logs, using internal proprietary logging tools, when submitting defect reports.
• Involved in analyzing business requirements and writing Test Plans and Test Cases as per the specifications
• Manually created and executed Test Scenarios. Prepared Test Plan and Test Cases according the business requirements. Used Rally for test execution.
• Participated in setting up testing environment. Performed Configuration Testing.
• Interacted with business analysts, users and developers to prioritize user functionality issues.
• Querying various databases for data validation by executing SQL queries.
• Developed test cases and scripts using Quick Test Pro for Functionality, Security and Regression Testing.
• Extensive GUI / Usability interface Checkpoint testing.
• Performed Configuration Testing.
• Conducted Back-end and Regression testing during the various phases of the application.
• Performed Back-End Testing using SQL queries.
• Used the Online Monitors to monitor the possible bottlenecks in the application.
• Assisted the UAT support team. Analyzed test strategies, test cases for UAT.
• Involved reporting and tracking the defects using Jira
• Conducted result analysis and interacted with developers to resolve bugs.
• Participated in the project meetings.
• Performed bug tracking and reporting in Team foundation Server (TFS) also followed up with the development team to verify bug fixes and update bug status.

Environment: Windows, Oracle, SQL, Java, SIT, UAT, Rally, QTP, Agile, Jira, SharePoint, Visio, MS Project