PROFESSIONAL SUMMARY

• Over ten years of professional experience as a Confidential Quality Assurance Analyst in various industries.
• Three years of professional experience in dual roles BA/QA.
• Over two years of IVR testing with Unix/Linux and Mainframe systems.
• A year and a half of professional experience as a System Test Environment Owner - managed the Confidential application environments for several of Alltel’s web-based applications in our System Test environment.
• Excellent knowledge and working experience in with test planning, test execution and test results.
• Familiar with automated testing tools WinRunner, QTP, Rational Robot, SQA Suite, Load Runner.
• Proficient in functional, negative, regression, system integration (SIT), acceptance (UAT), browser compatibility.
• Knowledgeable in Security and performance testing.
• Strong background in Confidential for Insurance, Telecom, Energy, Wireless, Hospitality and Broadcast Media Industries.
• Excellent communication and presentation skills, self-starter, quick learner, team player.

SKILLS SUMMARY:

Operating System: Vista, Windows XP, WIN 95, 97, 2000, WIN NT, OS/2, UNIX, Oracle, Linux, iOS (Mobile)

Microsoft Applications: MS Word, Excel, and PowerPoint

Testing Tools: Quality Center, Winrunner/QTP, LoadRunner, Jmeter, Clearcase, Rational Robot

Familiar with Databases: MS-Access, DB2, Oracle v.7.3, Sybase 10.02 Informix SQLBASE, WINDOWS-GUI-GUPTA, RDMS, FDMS, SQL, PL/SQL, PVCS

Familiar with markup languages: XML, HTML

CRM: Confidential

Technologies and Application: Serena Dimensions CM Product for Process Mgmt/change controls, TOAD, Mozilla Thunderbird, Clearcase, Clarity, Siebel, IVR, Remedy (BMC Confidential ), Secure CRT tool, Putty, VPN, NetMeeting, Coremetrics, Akamai, CuteFTP, docushare, Quicktest Pro Class, Cookie Monster, DB Visualizer, WIKI, Firefox Firebug and HttpFox, Functester, Adobe Acrobat; Siebel Client 7.5; Oracle; TestDirector; Java Web Start, and IVR

Methodology: SDLC Waterfall, SDLC Agile SCRUM/Rally

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Georgia

IT Quality Control Analyst

• Tested new features and Confidential enhancements, document Confidential defects, and coordination of all testing activities. In an Agile environment created test plan, strategy, review stories and created Test cases, scripts and defect tracking for the Tricare military project for WMC Anthem.
• Created and executed the appropriate Test Assets (plans, cases, scripts, and metrics) to assure the developed application conforms to requirements and design.
• Executed testing across multiple testing phases, including SIT, GUI (Graphical User Interface)UAT, and Regression.
• Participated in Peer Reviews to ensure the completeness of all Test Assets created.
• followed all applicable SDLC and testing processes.
• Identified, reported, and reviewed defects in assessing application quality.
• Participated in the transition of Confidential and systems into production.

Confidential, Atlanta Georgia

Senior Quality Assurance Analyst

• Responsible for being competent in the testing of Confidential enhancements, document Confidential defects, and coordination of all testing activities.
• Participated in all testing phases including, but not limited to, integration, unit, system, data conversion, regression, GUI (Graphical User Interface),UAT and performance testing.
• Ensured that testing methodologies and processes are adhered to.
• Stayed up-to-date on both the latest testing methodologies as well as the products that are regularly being testing.
• Effectively developed and trouble shoot test plans, test cases and scripts.
• Ensures custom items and standard functionality deliverables are of the highest caliber to ensure end-user satisfaction.
• Scheduled, planned and monitored testing activities to meet project milestones.
• Took ownership and initiative to learn independently.
• Critically evaluates current processes and procedures to identify any opportunity areas for new approaches.
• Shared responsibility in promoting learning and knowledge transfer of testing methodology and best practices with the organization.
• Worked with desktop, database, m.dot testing and automation.
• Tools: HP ALM/Quality Center, PLSQL, Intellij, A3( in-house automated tool) Microsoft Dynamic CRM, Cyber Source Business Center-Payment Management.

Confidential, Atlanta, Georgia

QA Engineer

• Quality Engineering to ensure and verify the online learning system for the Healthcare Industry employees.
• Testing in .net environments with web based applications to validate all the customer’s requirements are tracked and met.
• Creating test plans/scripts and running scripts.
• Defect tracking, test execution and provided test status.
• Testing in .net environments with web based applications.
• Experience with agile test tools preferred (Rally, Version 1).
• Experience testing web services.
• Entered business requirements in QC 10 for test cases mapping/tracking.
• Eliciting requirements from the customer when needed.
• UAT (user acceptance testing) Hand off.
• Utilized: TFS, SharePoint, SCORM, Non-Solus, and Web-EX experience.

Confidential, Atlanta, Georgia

QA Engineer

• Performed QA duties on various web and mobile applications for a unified marketing agency in a Agile environment. Tools: Fogbugz, Umbraco(CMS), Fiddler and Browser Testing.
• Firm understanding of online/web-based applications (.net; sql; xml)
• Knowledge of SQL technologies.
• Firm understanding / experience with Mobile testing processes / procedures / techniques.
• 2-3 years’ experience writing and executing test cases.
• Experienced in cross browser testing.
• GUI (Graphical User Interface) testing.
• Experience with FogBugz or other bug tracking tool.
• Acute attention to detail.
• Experience with testing reports / metrics.
• Knowledge of different SDLC’s.
• 2-3 years’ experience translating business / functional requirements into test cases.
• Exceptional communication skills.
• Ability to handle multiple tasks simultaneously.
• Interactive/digital agency experience a plus.
• Experience with delivering daily status reports.

Confidential, Atlanta, Georgia

iOS Confidential Test Engineer

• Responsibilities included writing and executing test cases from functional through acceptance of both existing and new products; identifying instances where automation can be of assistance. Responsibilities included generating source code that will implement test cases, the execution of those test cases, and generating reports based on the test results. Testing efforts include Mobile, Web and Desktop(cross platforms) end to end testing. GUI (Graphical User Interface testing.
• Developed and maintained test cases for both existing and new iPhone/iPod, iPad Android, Web and Desktop cross platform applications.
• Helped develop an automated test strategy for application testing and analysis.
• Executed automated test scripts for system Integration, Functional, Acceptance, and Regression testing.
• Coordinate the test environment prior to testing; ensuring compatibility with the Production environment.
• Documented test results and provide reports that will be used in assessing the completeness of the development effort.
• Worked closely with Product Management to ensure acceptance tests fully encompass the needed requirements.
• Worked closely with systems engineering to ensure all relevant and agreed upon aspects of the application are tested.
• Provided scope, resource and time estimates for projects presented for testing and analysis.
• Identified and managed issues/defects for each development project
• Coordinated with the Project Manager or QA Manager when applicable.
• Assisted with managing the various capital resources available in the QA laboratory; ensuring testing needs are met with the smallest amount of conflict.
• Testing Tools: Quality Center/Familiar with QTP/JIRA
• Other Tools: Xcode (Screenshots and Device Logs), Testflight Application (Device registry and Build Access), HttpScoop, Charles (Sniffer for Ad Calls Testing), iPhone/iPad/iPod Devices iOS 3, 4, 5 and 6, Jailbreak iOS devices for automation testing, VNC, iTunes for Version updates.

Confidential, Atlanta, Georgia

Test Engineer 

 Responsibilities:

• Managed the Confidential application for several Hotel Brands (web-based applications).
• Successfully Lead Test Team in Web HI Project (Test Lead on 10 small projects).
• Test multi-tiered web applications. (Endeavor, Apache, Genesis, Java).
• Defect Tracking via Mercury Quality Center/TestDirector.
• Familiar with Agile/Scrum Methodology/Waterfall.
• Manage Testing Tasks and Estimates in Rally for all Stories.
• Performed shake out of the environment after new code install to ensure application is ready for testing.
• Monitored network logs when builds fail/transactions not functioning properly.
• Worked with the Developers/Business/Project Manager to gain knowledge of the requirements for testing efforts.
• Test cases creation, execution, Defect Tracking.
• Performed regression analysis.
• Results oriented, self-motivated, and have the ability to take ownership for QA Responsibilities.
• Modify files for testing efforts.
• Time management skills. (Projects implemented on time).
• Performed Internationalization testing.
• GUI (Graphical User Interface) testing.
• Experience with hotel/leisure/travel industries.
• Web Services testing experience (XML, HTML, SoapUI).
• Familiar with Wireless testing (Android, iPhone).
• Familiar with API and BOT (yahoo) testing.
• Browser Testing (IE, Firefox, Safari, Chrome, Opera).
• Familiar with Tools-SecureCRT, Mozilla Thunderbird, DBVisualizer, Functester, CoreMetrics FireFox HTTP/Firebug.
• Logged Outages and root cause in WIKI.
• Attend DT Operations Production Deployment Readiness Meetings.
• Performed Test Execution of Production Launch Deployment (Test Release).
• Production Staging (target server) before Deployment.
• Report Testing Status (Quality Center Reports).
• QA Approved ECMR/CMR.
• Operating System: Vista, Windows XP, Unix-Linux.
• Microsoft Applications: MS Word, Excel, Powerpoint.
• Testing Tools: Quality Center.
• Attend Classes for QTP/LoadRunner/Jmeter.

Confidential, Alpharetta, Georgia

Test Environment Owner

• Managed the Confidential application environments for several of Alltel’s web-based applications in our System Test environment and controls all activities within the environments.
• Prepared assigned environments for System Test.
• Responsible for the analysis and implementation of Production fixes and package retrofits into the system test environment.
• Reviewed and approved patch notes or code installs into the environment.
• Assisted Testers with obtaining files, logs, etc. for validations.
• Attend meetings and reviews documentation to understand the nature of the Confidential enhancement.
• Coordinated a refresh of the data based on the packages testing needs. Coordinates back up if applicable prior to new code installs.
• Followed implementation notes and coordinated activities of other groups and in Test.
• Support, DBAs, Configuration Management, UNIX, and Development.
• Performed shake out of the environment after new code install to ensure application is ready for testing.
• Verified connectivity after code install before releasing environment over to QA.
• Troubleshoot issues while in System Test and works with the necessary groups to resolve the problem tickets.
• Managed help desk ticket for assigned environments. Resolved tickets closed for assigned environments and documented the result of root cause analysis on the issues related to the tickets.
• Coordinated multiple activities taking place in the same environment or instance to mitigate impacts to testing.
• Coordinates activities with other applications in System Test.
• Monitored and mitigated space and performance issue with the application and/or server.
• Analyzed and coordinated all hardware and Confidential upgrades, along with any necessary outages.
• Maintained and created scripts to automate monitoring and bouncing environment instances.
• Managed security access in the environments (i.e. add new users, cleanup old users, change passwords, etc.).
• Defect tracking tool: Bugzilla.
• Dimensions to retrofit code in environments.
• Build Vendor relationships (Incomm, SourceTech etc.).
• Payment Kiosk experience.
• Utilized: Quality Center, Microsoft Word/WordPad/Notepad/Excel.

Confidential, Atlanta, Georgia

Business Analyst/Sr. Test Analyst

Responsibilities:

• Test integrated customer relationship management solution to the Broadband Internet Services business organization. Major components integrated: Nortel MPS1000 IVR-Identify a customer’s call reason and or provide self-service capability.
• Test Genesys CTI-Provide intelligent routing, screen pop, and support Softphone functionality.
• Ensured/Verified Siebel CRM-Stores/organizes customer data and aid call center representative in handling customer needs and enables telephony control toolbar embedded within Siebel.
• Created and modified test documents and defect tracking.
• Utilized: Oracle /Unix/ Microsoft Word/WordPad/Notepad/Excel/Quality Center/TestDirector.
• Lead Tester for Customer Market Architect Team to provide assistant with EPP end to end interface testing efforts.
• SME of EPP application and trained supervised other testers as well as executed testing.
• Test Siebel and EPP application integration for Small Business, Consumer and Large Business customers.
• Gathered and documented feedback/results to the Senior Tower Application Architect.
• Updated test scenario documents.

Siebel/SRT (End to End Interface Testing)

• Joined SRT (Solutions Readiness Testing Team) to provide assistant with Siebel (End to End Interface Testing) Interfaces include RNS, BOCRIS, SOCS and ECDB. (Mainframe)
• Developed and executed test scripts manually.
• Assist in developing an approach and plan for assembly testing to ensure that the application architecture is successfully implemented and meets quality requirements.
• Modified and updated test documents.
• Test Execution, Defect tracking, Regression and Performance testing.
• Perform UAT testing and training, TTT (Train the Trainer) lab setup in different locations.
• Collaborated with testing team to plan the testing activities and monitors progress to ensure that testing is on time and within budget, and that all quality and design requirements are met.
• Ensured testing standards, guidelines and methodologies are applied appropriately.
• Regressed new build connectivity check as needed throughout project.
• Utilized: Oracle /Unix/ Windows 2000 Professional /Microsoft Word/Excel/WordPad/Notepad/Excel/Quality Center/TestDirector.

Confidential Configuration (Siebel Product Testing) 

• Test IVR/Siebel standalone application.
• Defined Release Test Plans and criteria for user acceptance.
• Developed, updated and maintained quality testing standards and procedures.
• Create test models for release testing (plans, data and scripts).
• Assisted in the planning, creation and control of the test environment(s).
• Communicated effectively with customers and Confidential vendors as appropriate.
• Identified, gathered and/or created test data.
• Facilitated and/or participated in structured walk-through and peer reviews.
• Defined and utilize entry/exit criteria.
• Participated in the coordination and execution of release testing.
• Updated and test release installation procedures.
• Participated in Lessons Learned as appropriate.
• Utilized: Adobe Acrobat; Siebel Client 7.5; Oracle; TestDirector; Java Web Start, Windows 2000 Professional and IVR//Microsoft Word/Excel/WordPad/Notepad/Excel/Quality Center/TestDirector.