SUMMARY:

• 10 years’ Customer Service in retail, banking, private sectors
• Strong Interpersonal communication skills.
• Problem analysis and problem solving.
• Organizational skills and customer service orientation.
• Adaptability and ability to work under pressure.
• Initiator

TECHNICAL SKILLS:

Project Coordinator: Responsible for a $250,000 PC refresh and administered set - top boxes upgrade at remote data center.

Operating Systems: Windows Enterprise, Windows NT Server 4.0, Windows XP, DOS, UNIX, LINUX, MVS AS400, IBM AIX, CICS, 3270 RUMBA

Language/Databases: Oracle, SQL, Java, Ruby, HTML, XML, Visual Basic

Software: Selenium, Code UI, ICOMS, CSG, MPEG2 ,DNCS, PUTTY, SSH, VPN, HP/Openview, Netcool, VOIP, TMC client, Informatics, DTS,, BeaWeblogic, Aqua Data, CVS,, Ctrl/M, Actuate, Citrix, Exchange, Outlook, MS Office 2010,Netmeeting

Tools: Toad, SQL Navigator, SQL Plus, Analyzer, Perforce

Testing tools : HP Quality Center, HP ALM, QTP SWORD, JIRA, Test Manager

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

QA Software Test Analyst

Responsibilities:

• Reviewing functional and technical specifications to develop test plans
• Development of test scripts to do: functional testing, regression testing, and load testing
• Performing manual testing of interactive products including banner ads, e-mails and web sites focusing on functional and end-to-end testing, validating that system response and output accurately reflect business requirements as outlined in requirements document
• Validating that data loading and storage structures operate according to technical specifications and well accepted standards
• .Utilize automated testing tool(s) when appropriate
• Execution of testing plans and the creation/management of bug lists

Confidential, Charlotte, NC 

QA Software Test Engineer

• Handle customer escalation call from Tier1 regarding technical issues
• Track customer issues to resolution utilizing tracking system
• Experienced in manual testing UAT, Functional, and Regression end to end test case scenarios.
• Develop, review and maintain test cases and test scripts from requirement documentation, specification documentation and/or business scenarios.
• Develop test cases working with Implementation Manager; Lines of Business, IT and users, ensuring established standards and guidelines are followed to meet the highest level of quality by using structured testing.
• Execute test scripts/procedures for validation and document test results.
• Created test plans and test cases utilizing ALM/HP Quality Center.
• Participate in the testing effort, including functional and user acceptance.
• Testing in an agile methodology environment.
• Work with Business Analyst and Developer to resolve the defects.
• Participate in weekly test case walkthrough and assessment meeting.
• Open and tracked defect to resolution in ALM/ Quality Center.

Confidential, Charlotte, NC

QA Software Test Engineer

• Created test plans and executed test cases utilizing HP Quality Center /Mercury and Sword.
• Experienced utilizing both manual and automation testing with HP Quality Center and TMC client with selenium provisioning and delivery of all Interactive Services.
• Experienced with functional, regression, performance, load, UAT and SIT testing.
• Executed automated test script for end to end software testing and performance testing
• Experience with software testing of web-based java applications using a structured testing methodology.
• Experience in agile and waterfall methodology.
• Utilized Perforce to download code version builds to server for testing.
• Opened defects in Jira and Quality Center software.
• Tracked executions against plan through testing and handle defects from start to resolution.
• Responsible for configuring and maintaining stabled testing (Lab) environment.
• Responsible for maintaining a java and ruby (gems) library of automated scripts for testing our various products (from websites to mobile application).
• Administrator responsible for automation software code version installation.
• SQL queries and modifying, editing java scripts.
• Knowledgeable of stored procedures, functions and views in SQL.
• Troubleshoot issues users experience with web automation client.
• Excellent troubleshooting, problem solving, and analytical skills.
• Perform operating system and software installations.
• Work with business analyst and developer to resolve the defects.
• Part of Agile development team, participated in daily SCRUM meetings and SPRINT planning meeting
• Handled several project with short deadlines.
• Contributed in regular status meeting to state any bugs, problems or risks
• Project Lead for a two-hundred and fifty thousand dollar hardware refresh and code upgrade of remote data center.

Confidential, Atlanta GA 

System Engineer

• Handled all delivery issues with DE (DoubleClick) ads tags through multiple Confidential websites.
• Support front and back end application of Data Enterprise-Ad Manager.
• Monitors and handles incident ticket queue in remedy, performing analysis of problems across multiple systems in a production environment.
• Support and maintains the digital advertising services operating environment with specific attention to availability, performance, capacity and implementation.
• Resolve issue with delivery of solbright nightly reports.
• Create and test inventory in dart enterprise admanager(ex Segvars, adtags)
• Performs deployments and installation for customers.
• Provide input for developing processes and procedures to deploy configuration into production environment
• Responsible for maintain the integrity of the Data Enterprise servers
• Monitor system alarms, alerts utilizing departmental tools (ex. Dashboard, Gomez, NetCool, Shaggie).
• Utilize debugger tool to troubleshoot code errors.
• Act as a point of contact to coordinate efforts to provide resolution of production system and application problems during outages or other production related issues
• Attend weekly meeting with vendor Double-Click to maintain and address issues with DE
• Update technical documentation on Wiki web page
• Participates in SOX, MRC internal and other audits of the advertising business.
• Monitor manual database pushes to Ad servers.
• Troubleshoot issue with LogProcesser EOD
• Utilize VI editor to modified files and created cron jobs for scheduled shutdown/startup of processes
• Create scripts to run our departmental reports.

Confidential, Alpharetta,  GA 

System Midrange Specialist II 

• Handled incoming customer call regarding production issue with software
• Provide accurate diagnosis of production issues. Issues include errors, slow down, outage, data discrepancies and any anomalies in production processing
• Utilize SQL to troubleshoot and research database errors
• Verify data integrity
• Utilize Weblogic to move .war files updates, enhancements of site code to server and reset database connection pool.
• Act as a point of contact to coordinate efforts to provide resolution of production. system, and application problems during outages or other production related issues.
• Utilized Informatica/DTS to transfer and migrate data.
• Provide technical assistance to application programmers and DBAs to ensure that applications run per standards and requirements (i.e.; OS standards, schedule release requirements, monitor system utilization)
• Run scripts to generate our departmental reports UNIX, SQL.
• Run specific (marketing) reports upon request.
• Responsible creating and modifying .XML files for weekly updates.
• Monitored application traffic, file directories, error rates, and CPU utilization on production servers
• Escalate issues to and interface with Developers and departmental managers.
• Ability to read and understand database schemas and write complex queries.
• Responsible for creating weekly root cause analysis report.
• Utilize support tools and utilities to monitor environment for performance reliability and stability during daily operations, application code releases, system software releases, security patch release and service pack.
• Participate in the creation and development of standard templates, procedures and standards and tools.
• Work with management to ensure assignments adhere to quality standards and deadlines.
• Ensure upper management is aware of major impacts to the scheduled project.
• Escalate issues to and interface with Developers and departmental managers of production problems.
• Schedule and monitor automatic processes utilizing Ctrl/M.
• Experienced utilizing Quick Test Professional (QTP) to create and execute test cases and delivery testing of all Interactive Services.
• Perform QA testing of product in all stages which involved both front-end, GUI testing and backend testing.
• Monitor test progress throughout the release cycle, communicates test results and issues.
• Maintain bi-weekly on-call production pager duty.

Confidential, Alpharetta,  GA

Technical Engineer

• Support multiple client applications in windows, UNIX, critix environment.
• System Id Administrator.
• Query database utilizing SQL commands to troubleshoot and create reports
• Support customers on AT&T billing systems.
• Provide software and hardware end user support via telephone, emails and net meeting.
• Responsible for resolution of connectivity issues (routers, modems, vpn, hubs, etc.).
• Resolved Wan/LAN issue with tcp-ip and VoIP.
• Utilize VI editor to modified files and created cron jobs for scheduled shutdown/startup of processes.
• Identified and reported reoccurring application issues’ impact on application usage to Tier 1.5 including work around.
• Facilitated the identification of fault trends within an application and formulated an action plan to eliminate faults and reduce calls.
• Point of contact for Service Desk template change requests, new work requests, and retiring application requests.
• Point of contact for Service Desk web access and security.
• Ensure validity of Service Desk website including web format and content compliance.
• Establish technical bridges for Application Outages.
• Monitor jobs processes and server performance thresholds utilizing HP Open View.
• Perform services to plan and install complex client information systems.
• Provide assistance with writing technical papers for internal publication.
• Perform application online verification and weekly OPC tape backup.
• Perform post release installation testing in the production environment, supporting all nightly upgrades, releases and enhancements.
• Coordinate end user testing for release activity.
• Provide after hours on call support for outages.