SUMMARY:

• Over 15 years of experience managing projects in IT environments with diverse experience in software testing and quality assurance.
• Extensive experience in Manual and Automated testing.
• Strong knowledge in Automated Testing Tools like Win Runner, and test management tool using Quality Center and Clearquest.
• Knowledge of project management principles and best practices, knowledge of software life cycle models, phases.
• Knowledge of numerous processes such as Capability Maturity Model (CMM) of Software Engineering Institute (SEI) and Rational Unified Process (RUP).
• Creative in problem mitigation and resolution, demonstrates a high degree of accountability.
• Experience managing a team of QA Analysts.
• Superior written, verbal and group communications skills.
• Operates proactively and anticipates problems, creative and flexible in managing multiple issues simultaneously
• Extensive knowledge in telecommunication industries.

TECHNICAL SKILLS:

Testing Suites: ALM, and WinRunner, Spira, Jira

Databases: Oracle

Software/Tools: MS Office Suite, Clearquest, Telnet, FTP, Exceed, Siebel Repository Management Tools

CRM & Reporting Tools: Siebel Sales, and Business Object

Operating Systems: UNIX, Windows 95, Windows 98, Windows 2000, Windows XP

Hardware: PC Assembly, Testing and Configuration

Microsoft Office: Word, Excel, PowerPoint, Publisher, Project and Access

Application Testing: Web Base, Window/GUI environment, Prepaid Billing Application, Reports, Internet and Extranet, E - commerce, Customer Service, Client Server, and Telecommunication, CRM.

Configuration Management/Version Control: CVS, ClearCase and CCC Harvest, Remedy.

PROFESSIONAL EXPERIENCE:

Confidential, Mableton, GA

Test/Engagement Manager

• Led Nine Testers Ranging from Senior to Junior.
• Performed various types of test such as functional, System, Integration, Regression, End-To-End on the various solutions such as BPMS (Business Process Management Solutions, Core Banking Upgrades, application (Flex cube), Internet Banking Solution (Primus), I-Teller Application, ATM, Case handling and Cash management, Account services, Letter of Credits, Card and PIN and other processes.
• Represented the testing team at the PSC (Project Steering Committee) MEM (Management and Executives Meeting), VM (Vendor Meetings) to deliberate on issues, Change Management, Hiring decisions, Go-NO-Go meetings, with various 3rd party vendors in obtaining information and resolving issues as it relates to them for market product launch initiatives.
• Worked closely with various 3rd party Vendors such as Kastle, TI, in resolving integration issues and obtaining information that aids resolving issues/defects.
• Mentored junior QA members on Quality Assurance and Software Testing work streams.
• Worked with application developers (Onshore and Offshore) in resolving defects
• Managed the defects in ALM tracking tool.

Head of Solution Delivery

• Oversaw the Solution Delivery department (Project Managements, Software development, Project Management, Software Testing and Solution Support units).
• Worked on testing of the banking platform at Parkway Projects.
• Performed testing of bank application processes including transfer of payments, salaries and vendor payments.
• Ensured federal and state bankcard compliance to solutions delivery processes and procedures
• Ensured efficient and timely delivery of properly tested software solutions for market product launches
• Setup, Training and Supervising the Software Testing Unit
• Monitored and Tracked the progress status and readiness of software solutions
• Reported directly to the Managing director on performance of the unit
• Collaborated with other units heads to plan resources and projects
• Managed Software developers, Project Managers and supported personnel to provide well documented, tested verified, validated and quality software solutions to clients.
• Validated and released software solutions
• Responsible for functional, system, regression, Integration and User- Acceptance testing (where applicable)
• Managed defects and releases using Jira
• Tested the functionality and reliability of developed software
• Ensured resolution timelines for bug and defect fixes were met.
• Ensuring compliance to ISOO requirements.
• Active engagement in the achievement of Goals & Objectives in line with the company's vision.
• Developed Test Plan, Processes and cases for solutions across the company

Software Testing Manager

• Created the Testing unit for Parkway Projects.
• Oversaw and managed the Software Testing Unit.
• Developed and documented a robust testing process for the company.
• Developed and Implemented Testing Plans and Test Cases, with adequate documentation.
• Used manual testing methods to determine the performance, reliability, bugs and other failures of software solutions.
• Monitored and tracked progress status and outcomes of testing process.
• Collaborated with Software developers, Project Managers and Support personnel to provide well documented, testable, verified, validated and quality software solutions to clients
• Ensured resolution timelines for bug and defect fixes were met.
• Ensuring compliance to ISOO requirements.
• Verified and validated software solutions prior User Acceptance Testing - UAT.
• Responsible for functional, System, Regression, Integration and User Acceptance Testing.
• Active engagement in the achievement of Goals & Objectives in line with the company's vision.
• Training and Supervising the Software Testing unit.

Defect Manager

• Tracked and managed defects using different tracking tools like TeamTrac, Clear Quest, WebTrax and ALM.
• Facilitated meetings with developers, and team leads daily to discuss the status of the defects
• Contacted Developers concerning open defects and determined ETAs (Estimated Time of Resolution/Validation dates)
• Performed functional, regression and End-to-End testing on the CARE client GUI, Web and Retail applications.
• Performed live call testing using activated/ upgraded SIM chips on Mobile phones and validating the calls made on the customer bills.
• Migrated and upgraded a blue mobile phone (AT&T) to (Cingular) Orange system.
• Verified that the migrated mobile was in the orange system and had the Rate Plans and features associated with it
• Viewed customer bills to validate the correct charges, time and date of call transactions.
• Created meeting request in Microsoft Outlook to set up meeting invites
• Developed Queries to retrieve the defects submitted by team members
• Delegated tasks to other team members
• Wrote Test cases, and Test plans based on requirements (For Cingular applications)
• Executed test case manually in Quality Center
• Attended meetings within the team to discuss the progress of the project and ways of improving the process
• Developed Test Plans, Test Use cases and test cases for INFOVISTA application), CPM (Capacity Performance Management)
• Verified and monitored the thresholds values, and devices sent to CPM (Capacity Planning Management)
• Tested the InfoVista application from the System, Pre-production and the production environments.
• Responsible for tracking and managing the defects until they were resolved.
• Coordinated defect meetings with the business users, and my superiors during User acceptance testing (UAT)
• Responsible for writing the test plans, test cases, execution of the test scenarios, performed functional, system, regression, Integration and UAT.
• Exposed to other Mercury Interactive tools (Loadrunner)
• Generated and presented daily status reports to managers and the business
• Tested the synchronization of Cisco, Juniper, and Redback devices on a web portal.
• Synchronization testing between the IP Network and available data, graphs, and sorting by states, device types for validation purposes.
• Cisco, Juniper, and Redback routers) and the currently stored data representation of that network.
• Tested the OSS application on J2EE Environments.
• Converted OSS requirements to test cases
• Worked on a Cramer application at Bellsouth

Lead Quality Assurance Analyst

• Experienced in testing Siebel application and Point of Sale (POS) terminal
• Wrote Test cases and scenarios based on the requirements documentation to test the Graphical User Interface (GUI) of the system.
• Executed test cases manually on six test boxes against the Requirements using Mercury Test Director 8.0.
• Created Purchase Orders and staging them from Quote statues to various statues like sold, cancel, refunds etc. using the Legacy system (Special Services)
• Created Purchase Orders, with Installations and Measurements using a Web based SOSI application.
• Verified and generated test result for B2B Negative and Positive testing using Simulator and the legacy systems
• Used Test Director in logging defects.
• Created and maintained the Scheduler application for employee hours.
• Verified graphical reports based on the employee availability and the actual scheduled hours for employee.
• Created XML documents and verified the actual results against the expected results.
• Verified generated SOSI report matrix for accuracy and formats.
• Performed Integration test for the Legacy and the Web based system.
• Performed Regression testing on the Special Services Legacy system for several releases.

Senior Business Analyst & Project Coordinator

• Assisted the Senior Project Manager on managing a total of 10 people and also on documentation, project issues, meetings, interviews and reporting timelines.
• Also assisted the testing team with setting up procedures, testing, defect prioritization, test plan creation and test case creation.
• Documented the project lifecycle in word as well as Microsoft Project.
• Provided up to date information on defects and how it affects the development lifecycle and software releases.
• Met with customers to develop technical specification and business requirement.
• Explained the details of the requirement to the testers, developers and management.
• Served as the main contact with the end users.
• Manually tested the billing applications before it went to production.
• Developed manual testing procedures for the testing team.
• Developed PowerPoint Slide to describe how the requirement fits into the core business.
• Organized and led meetings of different groups’ e.g. development, testing and database administrators.
• Created project plans, identified dependencies and mitigate risks.
• Wrote a comprehensive test plan for the billing application.
• Wrote test cases based on the requirement and use cases.
• Executed test cases and reported defect in test director.
• Worked with the change control board to assign severity to the defects.