SUMMARY:

Experienced in Software QA Engineering and Network Support functions in the Telecommunications & Cable Industry .Worked in engineering roles for Telecom Support & QA in Fixed Line Network & Mobile Media Delivery. Strengths include good understanding and working knowledge of present and next generation technologies Triple Play, DOCSIS, GPON, CDN, SSPIP, DRM, and Test Automation. Unique experiences in working on Mobile Media delivery OTT (Over the top Services) e.g. live streaming Video Technology for Mobile devices.

TECHNICAL SKILLS:

Services: HSI (High Speed Internet), VOIP, IPTV, Mobile Media Delivery, OTT, VOD, nDVR, API & HLS Streaming.

Hardware: IP STB, DTA, STB, DVR, Apple IOS Based, Android Based, GPON OLT (Optical Line Terminal), ONU/ONT (Optical Network Termination), Fiber Optic.

Software: Mobile Apps, Cisco Media Suite, EPG, DVR, NMS, Snow Flake UI, TRIO, HDMI, DRM, HDCP, ABR, UI & UX.

Tools: JIRA, Confluence, JAMA, QA Complete, Bugzilla, SOAPUI, SOATest, Rally, Redmine, SOASTA (Automation), Charles.

Operating Systems: Windows, UNIX, Sun OS, Android, IOS.

PROFESSIONAL EXPERIENCE:

Confidential, Bristol, CT

Sr. QA Analyst

Responsibilities:

• Currently managing a small group of QA Engineers in an Agile Environment.
• Creating Test Plans and Execution Assignments distributed amongst the team and myself.
• Tested API and Backend Integration of Client.
• Tested Code for Billing Interfaces and DB Tables using PL SQL.
• Identified blockers in the release.
• Used different tools e.g. SOATest, ALM, JIRA & Confluence
• Executed Regression for Production Releases.
• Created Test Plans including Test Cases and Linked to Requirements.
• Conducted Requirements Review with Business Dept.

Confidential, Lawrenceville, NJ

Lead Test Engineer API

• Lead a Team of 5 for API portion of Application.
• Tested API and Backend Integration of Client with DB.
• Tested Code with Full Regression & Smoke.
• Used different tools e.g. Charles, Dynatrace, XCODE and Web Proxies.
• Tested Mobile and Web Clients for application.
• Tested HLS Streaming Audio ABR (Available Bandwidth Rate) integrated with Satellite Radio.

Confidential, Atlanta, GA

Test Engineer QA

• Tested Code on uDTA & STB with all functionalities including EPG, Recording, and HD Video & UI.

Confidential

• Tested Code & Functionality on IPSTB & Video Everywhere Software Applications on mobile device platform.

Confidential

• Successfully Launched Cox’s latest Cox Contour for IPad application in the field.
• Lead a team of four and improved efficiency and quality of testing.
• System Integration and Test of Video application's software and systems. UAT
• Tested and diagnosed issues specific to HLS streaming video over IP (OTT) to mobile devices i.e. Apple (iPad & iPhone), Google Android devices and PC & MAC (Apple) in a lab environment.
• Developed Test Plans for live streaming IAO & Contour Apps.
• Developed Test Cases based on Requirements & User Stories.
• Reviewed development Architecture and App specific requirements.
• Linked the requirements to test cases and developed traceability matrix.
• Performed Functional & Non Functional Testing, Regression Testing in lab & Production Environments & raised potential defects. Managed and altered test environment for negative testing scenarios.
• Triaged issues/bugs found in the code with Development team. Daily SCRUM.
• Presented required Device Logs for Development using XCODE (IOS) & Eclipse (Android).
• Collaborated directly with the customer to provide status updates for new and old issues.
• Utilized defect tracking tools like Jira, Redmine and Test Case Repository: HP Quality Center.
• Succeeded as a Team for a successful launch of all the media applications with highest customer praise.
• Successfully worked as a liaison between Development Teams and Customer Dev Labs for highest quality product delivery in agile environment.

Confidential, Atlanta, GA

Technical Support Engineer III

• Performed troubleshooting and escalated up to 10 Complex Issues per week for Customer Service Requests (CSRs)/ Tickets via SMS (Service Management System) according to SLA’s.
• Escalated, handled and reviewed progress of issues with respective Customers & Product Units daily.
• Conducted biweekly review calls with customer (AT&T) to update the status of Issues.
• Investigated and reproduced problems/issues in Ericsson Labs to aid resolution.
• Upgraded BLM1500 and respective packs to Release 9.1.0.
• Upgraded Sun OS Servers to EMS Release 7.6.8 (Primary, Secondary & Monitor) and other High Availability upgrades. Participated in Onsite support activities/issues.
• Followed AT&T specific MOPs (Methods of Procedure) for upgrades.
• Worked on resolving small access network equipment issues to Major Service issues which were all escalated to Ericsson by AT&T ATS (Advanced Technical Support).
• Helped to make process 30% faster by providing the timely workaround for service affecting issues.

Confidential 

Resident GPON Engineer Hi Tech Support

• Managed OLTs. Commissioned & Tested for 40+ Nodes.
• Handled Integration Issues regarding new BLM 1500s for 4 other vendors’ equipment.
• Monitored PAT (Pre Acceptance Test) from Management System to ensure successful operation.
• Configured & Managed Services via GUI (EMS) and CLI &Telnet for 40+ nodes and sub nodes.

Confidential

Front Office Engineer

• Managed GPON OLT MA - 5600T.
• Configured and managed different types of ONUs e.g. HG850, OT928, OT925, BG950, SRG etc.
• Supported 300-400 Field Staff for Testing, Configuration and Band-width related issues.
• Configured & Managed OLT and different boards installed e.g. GPBC, E1/T1, X2CA, ETH, TOPA, BITS (Clock System). Created Link Aggregation, Protect Groups, Subscriber’s board redundancy Configuration, Optical Laser Ranging etc.
• Helped create and configure backhaul data and High Speed Internet infrastructure for Wi-Max Network.
• Conducted 24/7 Alarm monitoring for live GPON Network.
• Managed Trouble Tickets (TT) for planned and unplanned activities on live network and restoration in time to match the Service Level Agreement (SLA). Maintained monthly KPI (Key Performance Index).