PROFESSIONAL SUMMARY:

• Over 14 years of Software Quality Assurance (QA) experience with over 8 years in Managing and Leading QA Teams.
• Extensive experience with Software Quality Assurance E2E Testing on Functional, Manual, Automation, Web Services, client server, Salesforce and Mainframe applications for primarily in BFSI, Insurance, Telecom, Government and Utilities domains.
• Strong experience in Agile Methodology, Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Defect Life Cycle (DLC) and Software Quality Assurance (SQA).
• Experienced in Test Estimation, Team Management and Mentoring skills and expertise in leading QA teams in onsite offshore delivery model.
• Proficient in creating Test Strategy based on technical architecture and Team inputs. Expertise in UI Testing by Selenium and backend testing Web Services /XML / SOAP and RESTFul services using SoapUI and Groovy scripting.
• Expert in requirements gathering, risk analysis, project planning, developing test plans, scheduling, test scripting based on user needs, defect tracking, management and reporting along with hands on experience in all phases of testing.
• Good experience in SQL queries and Executing Shell script in UNIX / Linux.
• Proficient in preparing the test deliverable documents such as DTP, DTSR, ITP, ITSR, PTP and PTSR for application testing. Expertise in creating and reviewing TCER, PIR, AAT,SVT,CAT,RCA, Fish born diagram and RMMF.
• Expertise in planning and executing for System Integration, Functional, Interface, Business, Retesting, Regression, Smoke and UAT testing.
• Proficient in using HP Quality Center ALM, JIRA and Bugzero for Test Planning, Test Execution & Defect Tracking managements.
• Executed QA TCoE roadmap, QA Guidelines and Processes align with PMO. Support QA Framework Pilot and develop QA metrics and supplier reports.
• Involved in Test Automation Frame works QTP/Unified Functional Testing (UFT) and Selenium Web driver and procedures documentations.
• Expertise in coordination with clients and team members locally and globally. Worked on Development, Maintenance, Migration and Production support projects.
• Possess excellent communication, analytical, interpersonal and presentation skills.

TECHNICAL SKILLS:

SQA/Testing: Black box, Integration, Business, Functional, System, End to End, Regression, User Acceptance Testing, AAT, CAT, SVT and Smoke/Sanity Testing

Quality Assurance Tools: QTP 11/10/9.5,UFT 11.5,12, Selenium (Web Driver and IDE), HP Quality center 10.0/11 ALM, Test director, JIRA 6.5, SoapUI, Load runner 9.1.

Hardware: IBM Compatible PCs, OS/390

Languages:: IBM Mainframe, VS COBOL II, JCL, CANO - AID, EASY TRIEVE, IMS DB/DC, C, C++, ASP.NET,C#,MVC, JAVA,ICL Mainframes (VME COBOL, SCL, IDMS, TPMS)

Operating systems:: MVS/ESA, UNIX, LINUX, MVS/OS390, Windows 98/NT/2000/XP/Vista/7/8, ROSCO, ROSI and ROSH

Database: Oracle 11i, SQL Server, DB2, Teradata, MS Access, VSAM.

Tools: Visual Studio 2013, TFS, EXPEDITER, ENDEVOR, FILE AID, Smartest, Abinitio, TSO CSC,WPR, Change Man,CA-7, QMF, SPUFI, DFSORT, Animator, HP Open view, Dexter, Tuxedo, ITS, PWB, DDS, ALTADATA, PWB, APMS, Dungan, STMCF, Star Team and DAIR

Project Mgmt. & Tools:: MS Project, MS Power Point, MS Visio, SharePoint, Lotus Notes, MPPM, ETTS, GADQMS, LMR, PMR and SA LITE

Domain knowledge:: Banking, Insurance, Finance, Government sector, Telecom, SEM and Utilities Sectors.

PROFESSIONAL EXPERIENCE:

Confidential, Birmingham, Alabama

QA Manager

Responsibilities:

• Regions Financial Corporation Ebusiness test management for new online banking (NOLB), DAO, Regions.com, iTreasury and Mobile applications projects.
• Managing E2E testing delivery on agile & waterfall teams from Client side Quality assurance management for manual, Automation and performance testing.
• Worked on 15 PI’s (program Increment) for ebusiness CBU application maintenance and production fixes.
• PI planning and understand the PI goals from the product management and deliver the QA activity.
• Sprint planning and start understanding the stories and acceptance criteria for each stories and work with various stakeholders.
• Prepared and reviewed each story test case scenarios based on acceptance criteria and executed test conditions after code fix.
• Defect management and story board maintained in JIRA and the test case maintenance in Quality center.
• Participated daily stand up and meet after on each sprint and provide daily status update on QA stand point.
• Test automation framework by using selenium TestNG and review each sprint automation effort from Ebusiness implementation.
• Test data management for Business applications by using EDWS for all DEV,QA UAT supports. Coordination on Geezeo, TSYS, Host, Visa and CMS applications.
• Mid sprint review and back logs refinement for each sprint and provided QA observations to the product owner.
• Prepared presentation for sprint demo for each sprint for product owner acceptance from QA sign-off and sprint completion.
• Retrospective on each sprint execution and provide all the QA matrices and stats for the sprint and improve quality.
• Maintained all test management activities in Quality center ALM.
• Inspect and adapt for program level PI’s provide valuable inputs on QA perspective to improve the quality on each PI levels.
• Support on NOLB production fixes testing for those defects maintained in Bug zero and performed testing in large test environment.
• Performed application acceptance testing and regression testing on end to end testing for PI features.
• Test data management for various test data preparation for QA, UAT and CAT support.
• Prepared and reviewed automation test scripts for two PI features and used Selenium web driver and Junit framework for automation.
• Test Driven Development followed and prepared and reviewed on unit test automation using Nunit and understands the code using visual studio and TFS and database SQL Server.
• Daily and weekly status report to product management, development manager and scrum master on each sprint progression.
• Managed QA manual and automation resource and built new agile team for NOLB applications.
• Maintained all QA artifacts in SharePoint and report status to management. Owner for all new innovative and initiatives for various QA activities.

Environment: ASP.net, MVC, C#, SQL server, visual studio 2013, TFS, Wire frames, Mainframe applications, HP Quality Center, Bug zero, JIRA, MS Power Point, MS Visio, SharePoint 2013,Emanager, EDWS, Host Log, TSYS, Service Manager, Geezeo, CMS, Selenium web driver, JAVA script, TestNG, Junit and Nunit.

QA Manager

Responsibilities:

• Leader and mentor to all testing team members
• Trains new hires and drives corporate QA leadership initiatives
• Re-built the entire QA team, comprising of internal and outsourced testers
• Develops and manages entire corporate QA process and methodologies
• Continually works to improve QA best practices
• Identifies and defines QA tasks for all of QA initiatives
• Creates all QA related documentation such as, but not limited to, test strategies, test plans, risk assessment, defect reporting, testing status documentation
• Defines load / performance / automation testing requirements, assists in running tests when needed
• Assists scrum master in managing defect lifecycle to plan for future sprints
• Approves or denies all change requests to the production environment based on test status and results for all projects
• Restructured and reworked the current agile methodology after reviewing current procedures to better suit a wider range of clients, and internal stake holders
• Successfully established a plan to move the organization towards more quality focused initiatives
• Set company goals and Initiatives for QA, Business development, Software Developers and Project managers to follow. Established basic defect entry guidelines, and set specific transition workflows in our defect management tool JIRA.
• Manage the budget for all corporate QA initiatives
• Continually adjusts resource allocation amongst all team members for all projects
• Requirements always change, as a leader I must adjust priorities and resources to satisfy our clients' needs.
• CA7 job scheduler monitoring and reports.
• Integrated a traceability matrix with current project documentation, to better allow for project task tracking and ensuring requirements have been met -which is also used during SOC1 compliance audits
• Perform hands on testing when required on a variety of targeted OS / Browser and Hardware configurations
• Functional testing of client websites and native apps across multiple mobile devices
• Communicate with the success rate and status of the testing effort
• Leads defect review meetings with all stakeholders, to better prioritize future releases

Environment: Mainframe Application, HP QC, HP internal tools, UFT, SoupUI, ROSCO,ROSI,ROSH,MVS, COBOL,JCL,VSAM, CICS,DB2, TSO-ISPF, CANO-AID,EASY TRIVE,IMS DB/DC,ETL, HTML, CSS, JavaScript, CA7, DATA WAREHOUSING, Cognos report, Abinitio, A-AUTO,WPR, SELENIUM IDE & WEBDRIVER 2.0,MS Visio, SharePoint.

QA Lead/SME

Responsibilities:

• Leading and managing the testing team and SPOC for the umbrella endorsement project.
• Understanding on BRD and Functional documents and clarify the requirements with Design team.
• Prepared the understanding document for Auto, Home and Umbrella insurance project.QA testing SIT & Regression for Mainframe application and web based applications.
• Prepared Test Strategy document for Umbrella changes and understand the Project Scope, completion criteria and test setup with schedule.
• Prepared system Integration Test Plan document and regression test plan. Test Execution both in DEV & QUAL region both Mainframe & Web based applications.
• Ensure compliance among cross functional QA teams adhering to Open Texts Global QA standards
• Manage day to day testing activities of online web application and reporting on project progression and quality metrics to executive team members
• Ensure checkpoints are in place to continually monitor the production product for new issues or defects
• If issues are found, test and deploy an emergency bug fix
• Monitor Defects and escalate to the development manager as required
• Provide "Go, no Go" status when a product is nearing release
• QTP scripts executed for Mainframe Policies. Test results document prepared SIT & Regression for each test case and uploaded into QC.
• End-to-end claims management solution, including loss-report intake, adjudication processes, and operational reporting on Claim center
• Coordination with offshore testing team for deliverables.
• Developed Data Driven and Keyword Driven Framework using QTP and Customized test Result in QTP.
• Prepared the automation script and used UFT for execution.
• Prepared the test deliverable documents such as DTP, DTSR, ITP, ITSR, PTP and PTSR for application testing
• Preparation of Test Conditions, Test Design, Test Scripts, Run Plan Document.
• Reviewing test deliverables like Test Conditions, Test Design and Test Scripts created by team members.
• Handled on SFDC application for manual testing. Created and reviewed TCER, PIR, AAT, SVT, CAT, RCA, Fish born diagram, RMMF.
• Creating Test Cases in test plan and Executing Test Cases in test lab, Raising Defects in Quality center.
• Performed Integration Testing and System Integration testing and UAT support.
• Preparing Test summary report and Release package document.
• Involved in preparation of RTM - mapping the test case to the requirement.
• Defect reporting and tracking using HP ALM.
• Conduct Defect meeting, Status reporting - Daily & Weekly.

Environment: .NET,C#,MVC, QTP/UFT 12, D2C, SoupUI, Groovy script, Salesforce, SAP CRM, AQUIRE,PL Rater, HP Quality Center, MS Excel, MS Project, MS Power Point, MS Visio, SharePoint, C#, QTP/UFT11.5, WP, Z/OS, MVS, S-390, Mainframe Application, IBM DB2, IDMS, VSAM, COBOL, CICS, JCL, TSO-ISPF, SCLM, UNIX, VANTAGE-ONE, Expeditor, TFS, DF Sort or RPG/400,STMCF, WPR, Star team.

Senior QA Analyst/Architect

Responsibilities:

• Analyzed business requirements, functional specification, and use cases to understand the application functionality and determined the testing objectives, timelines and scope
• Handled mobile application new online banking testing. Generated test plan including test strategies, testing environments, testing schedule, and testing entrance/exit criteria
• Organized various agile meetings like: Sprint Planning Meeting, Sprint Meeting, Sprint Review Meeting, Retrospective Meeting.
• Developed traceability matrix to ensure that all the specifications are been tested and the application is bug free.
• Interacted with PMO and Delivery organization to improve and optimize quality assurance processes.
• Worked on AML and FACETS applications regression testing.
• Involved to Update and publish QA CoE templates to align with PMO Agile Scrum playbook and create and publish quality governance metrics for management reporting
• Prepared deliverable documents such as DTP, DTSR, ITP, ITSR, PTP and PTSR for application testing.
• Performed various types of testing like functional testing, integration testing, performance testing, smoke testing, and regression testing
• Test management for test case creation, test execution and defect log and requirement management handled in HP QC ALM.
• Actively involved in User Acceptance testing (UAT) - identified the test group, coordinated with end users, managed defects lifecycle, prepared the UAT environment, and conducted status meetings
• Created and reviewed TCER, PIR, AAT, SVT, CAT, RCA, Fish born diagram, RMMF.
• Extensively used Quality Center as a repository for all testing deliverables and to manage testing lifecycle - logging test cases, capturing open defects, and generating testing reports & graphs.
• Monitor the successful completion of the quality assurance initiatives at every stage of the Software Development Life Cycle process

Environment: Client server applications, Web applications, HP Quality Center ALM, MS Project, MS Power Point, MS Visio, AML, FACETS, SharePoint, QTP 10, Java web application, Web Sphere, Java, SOA, Business Objects, Oracle 10x.

Senior Business Analyst

Responsibilities:

• Migrating QuickR Applications to SharePoint by using QuickR tool generation.
• Multiple applications migration plan from Lotus notes to SharePoint (LN-SP).
• Requirement Analysis and Estimation and Gap Analysis
• Planning and carrying out of software testing, including hands-on testing and applying different test methodologies.
• Gathered and analyzed requirements from Project Management and Business partners.
• Planning and carrying out of software testing, including hands-on testing and applying different test methodologies.
• Executes and maintains automated and performance testing for large or multiple diverse projects to successfully and consistently make possible delivery of high quality software products and services on time, on budget and to specification, reacting quickly to changes in priorities or circumstances to meet the needs of the business.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Prepared the QTP scripts and execution strategy for each application. Designing test cases for the application.
• Wrote test scripts to identify problems during installation
• Performed smoke tests (manual testing) on new builds.
• Database Integrity testing by executing SQL statements (Manual Testing).
• Coordinate with Dev and QA team for development and testing efforts.
• Developed and facilitated the Test strategy and test plan.
• Lead the UAT (User Acceptance testing)
• Manage project risks and provide risk mitigation plans, including conducting project design reviews to minimize risk to application production runs.
• Co-ordinate and communicate with Change Management, QA and infrastructure teams for Production deployment. Handle resource escalations and conflicts.

Environment: SharePoint, ASP.net, MVC, C#, Lotus Notes, QuickR, Quest tool, WPR, JIRAS, MS Office, MS Visio, Citrix, HP Quality Center, IBM Clear Quest, JIRA, MS Project, MS Power Point, MS Visio.

Project Lead

Responsibilities:

• Onsite QA Lead, Preparation and revision of QA Estimation and Resource planning
• Requirements, Use Case and wire frame review with Business sponsor and Technical team.
• Preparation of QA Concept phase report, Manual and Performance Test Approach
• Preparation of Frame Work for the performance testing using HP Quality Center
• Review and Approval of Manual Test Cases and Automation Test scripts in Quality Center
• Plan and execute performance testing in HP Performance center
• Prepare and update of Traceability Matrix and Test Execution matrix.
• QA Process Matrix and Documents preparation and review.
• Test Data Gathering, Test Case Execution and tracking in Quality Center
• Defect logging and tracking till closer in Quality center and other defect tracking tools
• Coordination on the Defect fix, build migration, QA Testing and UAT
• Prepared the test deliverable documents such as DTP, DTSR, ITP, ITSR, PTP and PTSR for application testing.
• Prepare and publish Certification report to Client at the end of final Product Test cycle
• Analyze and prepare Root Cause Analysis Report for the post production issues
• Prepare and publish project Induction manual and Lessons learned matrix to the Project and QA management team.
• Defect reporting and tracking using Quality Center
• Conduct Defect meeting, Status reporting - Daily, Weekly

Environment: Data warehousing, ETL applications, ICL Mainframe, VME COBOL, SCL, IDMS, TPMS, PWB, QTP, ITS, ALTADATA, AS/400, Dungun tool, APMS, STMCF, DDS, SharePoint, WPR, Star team.

QA/Business Analyst

Responsibilities:

• Analyzing the System Requirements specification BRD, SESS, TAD and FSD’s.
• Executing the smoke test scenarios' to accept the build.
• Actively participated Agile and scrum meetings, review and developed test scenarios
• Performed system testing on IVR (Integrated Voice Response) application for various scenarios.
• Followed Agile Methodology to emphasize on real time communication over written documentation
• Preparing Test Scenarios, Test Cases for module, integration and system testing
• Preparing Test Environment to execute the test cases
• Review the Test Cases prepared by team members
• Performed System testing, Regression testing and Functionality testing.
• Reporting the Issue and logging the defect Quality Center.
• Giving mandatory information of a defect to developers in order to fix it
• Preparing daily Summary Reports and weekly reports
• Communication with the Test Manager and clients
• Conducting Review Meetings within the Team

Environment: JAVA applications, IBM Mainframe, COBOL, JCL, DB2, CICS, EXPEDITOR, ENDEVOR, TELON, WPR, UNIX, Star team. MS Office Suite, MS Project, MS Visio, Visual Basic, C, C++, Windows NT/XP, SQL Server, Test Director, Load Runner.

Software Specialist

Responsibilities:

• Analyzing SRS,SSD documents
• Coding and unit testing for the given requirement.
• Data fixes for the service call raised from the HP open view tool.
• Executing Component integration, system integration and system test cases
• Test case execution and Defect logging using Quality center 9.0
• Performed in Regression, Sanity, Ad-hoc, data base testing
• Involved in defect review meetings
• Daily status reports for development activity and weekly status with Project Lead

Environment: SAP CRM, Mainframe, MF COBOL, UNIX, Perl, Power Builder 6.5, Pro*C, Oracle 7.1, Java, J2EE, JSF, Oracle 11i Animator, HP Open view, Dexter, Tapadu, Tuxedo (Middleware).

System Analyst

Responsibilities:

• Interfaced with business users to prepare and update Software System Requirements.
• Preparing the Detailed Design Level Document
• Impact Analysis on a Given Change Request
• Preparing Unit Test Plan and Test cases (UTP, UTC)
• System integration testing
• Coding & Review Department

Environment: Mainframe, MVS, VS-COBOL II, JCL, CICS, VSAM, KC Manager, Smartest, Expeditor, and TSO CSC.