SUMMARY:

• 20 - Year of experience in managing and testing projects Expert in Manual/Automated Testing
• Extensive experience in Functional, Integration, UAT, End to End, Smoke, Failover, Recovery
• Strong ability to interface with IT & Business resources from internal and client's organizations
• Experienced in managing multiple projects in a fast-paced environment
• IT QA Engineer/Tester with over 20 years of experience in managing and testing various business information technology projects in Legacy Mainframe, Web, EDI and Unix environments involving both manual and automatic tests in QA, UAT and Production environments, including writing Test Cases from Test Plan and Business Requirements.
• Primary focus on multiple phases of testing and development, extensive experience in system, Functional, Integration, UAT, End to End, negative, Failover, Recovery and strong management, analytical and implementation skills.
• Backed by strong credentials including Bachelor of Arts, training in Software Testing, Microsoft Windows Networking, Web Design, Windows, Linux and UNIX.

TECHNOLOGY SKILLS:

• Windows, Unix, IMS
• MS Office, Outlook, Lotus Notes
• Oracle, SQL Server, MS Access
• Informix Online
• Unix Shell Scripts, Visual Basic
• FTP, TCP/IP, PGP
• HP Quality Center
• Quick Test Pro (QTP)
• Internet Explorer, Netscape, Google Chrome, Firefox
• EDISIM, Rumba
• WinRunner, LoadRunner
• Century Gateway, Wisor
• HTML, tML, XML, WebServices
• Telecom EDI LSOG 2/4/5,6,9 GENTRAN
• Integration Testing
• UAT Testing
• Test Plans, Cases & Processes
• Functional Requirements
• Scripting & Documentation
• Regression & Negative Testing
• UI & Compatibility Testing
• Production Support
• Performance / Stress Testing
• QTP Automation
• E2E Testing
• Defect / Bug Tracking
• Test Strategies & Coverages
• Redundancy elimination
• Agile, JIRA, Confluence

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Software System Specialist- IT QA

• Well versed with testing methodologies such as Agile, SCRUM and waterfall
• Created and executed detailed software test plans in JIRA to identify software defects
• Documented and tracked software defects using JIRA
• Worked on high visibility projects, requiring order entry and testing support that was critical to delivering revenue of $62M for Verizon Partner Solutions in 2016.
• Delivered support across the SDLC life cycle start from requirement till code drop certification. Received awards for demonstrating core values and going far above and beyond.
• Developed test plans, cases, and scripts to support QA testing (manual and automated) using agile methodology. Coded and executed scripts for regression/progression testing with an emphasis on software testing for client/server system applications which resulted in reducing time by 50%, and generated cost savings totaling $88K.
• Identified issues by using multiple tools including SPUFI and web base in-house written applications. Documented software defects and performed additional testing to verify all issues were fixed before the final delivery. Facilitated daily Trouble Ticket call with Development team for the purpose of decreasing turnaround time.
• Had close and productive relationships with PM and Design teams to ensure the content is meaningful and correct. Participated in design sessions and used the information obtained as basis for developing test cases following agile methodology. Analyzed the impact of changes and enhancements on existing systems. Interacted with Development team to perform root cause analysis and preliminary problem diagnosis, insuring systems tested meet end-users requirements.
• Helped to deliver a superior customer experience through Verizon’s products and services. Mitigated security and regulatory risks and fulfill industry mandated changes.
• Performed production verification for both major and maintenance releases to reduce fallout work in centers and avoid any risk of financial penalties to Verizon.
• Served as a liaison between developers and different business units to promote information flow, minimize access costs and drive operational efficiency. Communicated with business stakeholders regarding installation issues and software defects.
• Developed training materials for on shore and off shore teams
• End to End testing including planning, preparing test scenarios and executing the test cases
• Attending meetings (JAD) with Client, Release management, Development Teams, Design Teams, Requirement teams and providing valuable suggestion for various projects
• Performed testing including functionality and system Interface testing between various systems for ordering, billing and provisioning
• Conducted Extensive API testing for Internal eBonding Application
• Collaborate with developers to ensure the outcome of the product or functionality being tested is working according to requirements
• Utilize HP Quality Center Defect system as troubles were encountered to report and track the fixes of testing issues
• Ensure published testing commitments for releases are met and complete assigned tasks during the planning phase of a release
• Provide production support, to ensure turn around to meet Business Client expectations for defect correction
• Actively and consistently update Test Plan and Test Scripts in Quality Center for Deliverables and Regression Cases.
• Using QTP Automation tool for Regression testing to save time and increase productivity
• Participate in release post mortem; make recommendation for test process improvement
• Helping and Working with Team Members resolve testing issue, increased productivity. Providing trouble-shooting support to team members solving various testing issues
• Worked on testing various Access products such as:
• Transparent LAN Service (TLS)
• IP Ports
• Dedicated SONET Ring (DSR)
• IntelliLight Optical Transport Service (IOTS)
• Multi-port Interface Facilities And Channels (MPIC)
• Special Access Services DS0,DS1 and DS3

Confidential, New York, NY

Software Q/A Engineer

• Contributed to implementation of notable Verizon products as a part of VPS team
• FiOS Digital Voice (FDV) for Consumers
• Wholesale DSL (WADSL) product for VPS customers
• Simple copper and FiOS Voice Port out to CLEC’s
• FTTP, FTTP SIP, VMS products for VPS customers
• Analysis of requirements and Integration of Trouble Admin Web Services (tML/TA)
• Gathering, Understanding and Documenting Requirements
• Requirement Analysis, Design of Test Data Management System (TDMS) and Test data procurement system (TDPS).
• Developed processes for Wholesale Test and Trouble tracking System.
• Trained a team from external Vendor Companies (WISOR and Excellacom).
• Performed Black Box, White Box, System, Security, End to End Regression and Integration Testing for internal EDI, Web Services and web based Ordering/preordering applications and trouble admin products.
• Wholesale Integration (WIT):
• EDI Order/Pre-order Test Deck development and testing for CLEC Releases.
• Coordinate the Trouble tracking with various applications.
• Web and EDI Regression deck development and testing.
• Redundancy eliminated enhanced integration testing efficiency by 100%.
• Performed Regression Testing using Win runner, QTP automation tool. QC and Wisor

Confidential, Berkeley Heights, New Jersey

Integration System Tester

Environment: Client server environment with HP, Sun Solaris 2.5, Oracle database

• Involved in creating high level test plans and individual scenario testcases.
• Executed Test Scenarios and opened several critical Correction requests, Modification requests on the software and the requirements.
• Responsible for validating EDI before it is sent out to the trading partners checked the requirements to make sure the 850,855,865 transitions are all accurate.
• Tested IBICS a GUI Application for order entry and ECIP3 server which is an order processing system. Tested order & Pre-order processing for several markets.
• Performed performance testing, look and feel testing, boundary testing, link testing of the RTS, web application, in test environment.
• Performed UAT testing of RTS, Regression Testing system, web base & UNIX base Automation tool, created baseline scripts & wrote test cases while executing the scripts.
• Involved in developing of our team web site, which is intranet site, writing HTML, established links.
• Using RTS to performed Regression attesting of different systems of the markets.
• Queried the Oracle database to check data integrity.

Confidential, Queens Blvd, NEW YORK

Integration System Tester

Environment: Client server environment with HP, Sun Solaris 2.5, Oracle database

• Create test plans and formulating test cases.
• Uploading and downloading data on EDI interfaces.
• EDI sending/receiving of transaction documents(tested application on HP)
• User Interface Testing. Testing all menu, sub-menu, and application screens developed under Visual Basic (manual and automated).