SUMMARY:

• IT professional with over 18 years of experience in Quality Assurance testing including 3 years experience with automation testing using SQA Suite, SQA Robot, TestComplete, QAComplete, and ALMComplete application life management tools. Currently learning Selenium automated test tool.
• Extensive training in software development life cycle, software project phase review system.
• Microsoft project, object oriented analysis and design, quality assurance and testing methodologies.
• Experience in creating test plans and test scripts to test both Web and Windows applications.
• Experience in using RMTrack, PVCS Tracker, BugNet, QAComplete, Fogzbug, Trello, ALMComplete, and MaxEMS. Jira, and Salesforce.

TECHNICAL SKILLS:

• Experience testing on MS for Windows 7, 8, 95, 98, 2000, NT, XP, Mobile Phone, and Android.
• Experience testing on various of browsers include IE, Firefox, Google Chrome, and Apple Safari
• Proficient in MS Office Professional, MS Project, Visual Studio Team Explore, Share point, Visio, Toad Data Modeling, MS Application Test Center, Microsoft Test Manager, and Team Foundation Server
• Languages: C#.NET, Java Programming, HTML, and XML
• Databases: Access, SQL, Raven, and Oracle
• Methodologies: Agile, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

Senior Quality Assurance Analyst

• Responsible for issue tracking, test case management and test results reporting. Ensuring issues reported are resolved in a timely manner.
• Inform, enable, review and report on project process performance.
• Early involvement in project lifecycle representing the quality assurance practice.
• Oversee all aspects of quality assurance including establishing reporting metrics and developing new tools and processes to ensure quality goals are met.
• Accountable for end - to end workflow testing; order origination, order import, order fulfillment, and system messaging.
• Act as key point of contact for all QA aspects of releases for the Internal Business System.
• Managing the client launch migration to the Microsoft Dynamics AX system and coordination of testing efforts with cross functional teams for user acceptance testing.
• Accountable for system validation of data transformation throughout workflows and working correctly based on the business requirements. Ensuring the deliverable is high quality product.
• Establish QA processes and procedures for the Internal Business System.
• Create, execute, maintain comprehensive test plans and test cases/test scripts using Microsoft Test Manager.
• Provide production support for the Internal Business System.
• Work closely with the development team to ensure testing is complete on time and it ready for production release. Communicate to the development team on critical issues that prevent from going to production.
• Provide status reports to the development team to ensure QA methodology and project deliverables are met based on project goals and objectives.
• Advocacy for both internal and external customers.

Confidential

Software Quality Assurance Lead

• Research in the selection of tools and technologies needed for testing.
• Oversee all aspects of quality assurance including establishing reporting metrics and developing new tools and processes to ensure quality goals are met.
• Established QA processes and procedures, ensuring that the team is using and follow best practices.
• Acted as key point of contact for all QA aspects of releases and coordinating QA resources internally.
• Lead and mentor QA team member.
• Responsible for all testing activities, to ensure the new features are working correctly based on the business requirements. Ensuring the deliverable is high quality product, free of defects and on-time.
• Managed the defect tracking system, ensuring defects reported internally and externally are resolved in a timely manner.
• Created, executed, maintained comprehensive test plans and test cases/test scripts
• Worked closely with the development team to ensure testing is complete on time and it ready for production release.
• Provided status reports to the development team to ensure QA methodology and project deliverables are met the project goals and objectives
• Communicated to the development team on critical issues that prevent from going live.

Confidential

Quality Assurance Analyst

• Research in the selection of tools and technologies needed for testing.
• Managed ALMComplete test suites including project management, requirement management, test management, agile tasks, and defect management.
• Responsible for testing and validating developed applications and systems in support of business operations.
• Created, executed, maintained comprehensive test plans and test cases
• Created and performed functional, usability, platform compatibility, performance tests on software applications, systems, and websites
• Lead effort for problem reporting and resolution
• Test developed components to ensure that all Confidential software behavior complies with stringent internal and client requirements.
• Ensure project activities and deliverables meet internal QA standards and adhere to established processes, and projects are completed on-time and on-budgets.
• Contributing to defining test approaches/strategies
• Responsible for testing execution of business applications, online applications, mobile applications, and reporting deliverables.
• Identifying, documenting and tracking issues found during testing
• Collaborated with the Development Team, IT, Project Manager, and VP of Operations to triage and resolve issues.
• Identifying and escalating defect risks that directly impact project timelines and deliverables.
• Assisted in the deployment verification of application or customer deliverables.
• Participated in all the phases of the System Development Life Cycle.
• Worked closely with the VP of Operation to set detailed QA schedules and expectations
• Updating all required project members regarding the status of assigned project tasks.

Confidential

Sr. Software Quality Assurance Engineer

• Implemented the new QAComplete test management tools for the software and hardware development group.
• Provided training to the software and hardware engineers on how to use the defect tracking system.
• Worked closely with the quality assurance manager regulatory to ensure documentation meets the FDA guidelines.
• Formalized the QA department to ensure that the quality assurance and testing processes are followed all phases of the software development life cycle.
• Tested mobile devices (android and iphone), along with Tablets and ipads
• Was heavily involved with cross-browser and user acceptance testing (UAT)
• Managed multiple projects concurrently in developing new and existing test projects. Ensuring high quality product deliverable as scheduled for each released.
• Participated in the analysis and design walk-throughs and projects meetings.
• Managed quality assurance version control release process.
• Managed products change control process.
• Worked with the development team to identify testing functionality of the application.
• Responsible for all testing activities to ensure the new features are working correctly based on the business requirements.
• Developed and execute test plans and test cases against business management system for contract manufacturing industry per design specifications.
• Responsible for setting up the QA environment and managed testing processes.

Confidential

Software Quality Assurance Manager

• Involved in hiring and training process of QA resources. Process includes providing job description; create posting; reviewing resume; interviewing qualified candidates; negotiating salary requirement and giving feedback to HR on candidates.
• Provided status reports to project owners to ensure QA methodology and project deliverables are met according to project goals and objectives.
• Worked with the software developers, project manager, business analysts, and QA team to develop standard practices and stream line processes.
• Managed multiple projects concurrently in developing new and existing test projects. Ensuring high quality product deliverable as scheduled for each released.
• Experienced in managing Test Complete test automation test tools. Developed and maintained functional test plan, created automated test scripts and build test cases.
• Provided guidance and training QA analysts on the test automation process.
• Provided precise project estimations for PM ensuring accurate project planning and successful deliverables.
• Responsible for managing user access security and account maintenance to test projects.
• Trained new users on RMTrack application use to track defects and work flow guideline.
• Responsible for creating new custom data entry form for internal and external users to track defects.
• Analyzed functional requirements to determine software testing requirements and creating test traceability matrix.
• Analyzed Implement standard procedure on all utility and non-utility projects. Control area scheduling, integrated asset management, system data exchange, NERC distribution and shift factor viewer, 21st services meddiag, excel energy transmission and billings system, split rock, energy accounting system, reserve sharing plan, on-line bill pay, and Culligan water wizard applications.
• Documented and evaluated the results of integration, system integration, performance, load, and user acceptance testing.
• Coordinated release program activities
• Functioned as a subject matter expert in release management

Confidential

Software Quality Assurance Analyst

• Developed and executed test plans against business management system for contract manufacturing industry per design specifications.
• Tested all accounting software packages.
• Documented and evaluate results of system integration, performance, and regression testing.
• Utilized PVCS Tracker to track system defects.
• Evaluated product change requests from the Customer Support Team for system changes.
• Planned and prepared quality assurance processes to ensure process meets corporate standards during internal auditing.

Confidential

Software Quality Assurance Analyst

• Tested the National Computer System Assessment software. Executing test plans and ensuring product consistency between software and specification.
• Assisted in creating test plan to validate software for proper operation, integration, and system performance.
• Developed test cases and data sets implementing test plans. Perform regression testing using SQA Suite.
• Participate in project estimations and project scheduling for QA processes. Responsible for test projects meeting deadlines.
• Assisted in investigating new QA software tools and methodologies to enhance existing process.