SUMMARY:

• Experienced software quality assurance professional with over 17 years + of distinct industry focused on exceeding internal and external client expectations for risk free, quality dedicated, and timeliness of delivery of software.
• Diversified technical skills include SDLC (traditional Waterfall and Agile/SCRUM practices), web based /web service testing validations.
• Along with client/server technologies, mainframe testing, and enterprise wide applications ensuring data integrity is met across all platforms.
• Proven track record with leading testing teams to project success.
• In addition to, I have also performed the role of System Business Analysis experience 2+ years in healthcare.
• Performed a leadership QA role as a team lead in a Healthcare company working on - 834 EDI X12 enrollment files.
• I have extensive experience with Healthcare/Pharmaceutical insurance claims, Workman’s Compensation claims, HIPPA compliant, along with Official Disability Guidelines in formularies.
• Also have testing experience in the financial sector including financial Security and Clearing, data testing mainframes.
• Furthermore, I have tested OCR and DATA/scan capture with Document/Content Management systems utilized for government XML authoring tools.
• Experience with UX end users to assure that their business/functional requirements are met during the user-acceptance process and my overall QA test procedures performed.

TECHNICAL SKILLS:

Operating Systems: mainframe - IBM AS400, Windows 10, 8, 7, Vista, Windows XP 2003 Server; Windows 2000/ Advanced Server; Windows NT; UNIX- Solaris; telnet, and LINUX

Development Technologies: Tested Validated JSON API’s utilizing SOAPUI and JSON validator. - SPML (Service Provisioning Markup Language), XML/XSLT, HTML/DHTML; JAVA, J2EE; JavaScript; vbscript; SOA Web Services technologies, WEB SERVICE METHODS, C#, VB and Microsoft.net framework platforms.

Automated Test Tools: Atlassian JIRA and Test RAIL; CA RALLY -Visual Studio utilized for test management (vsts) ALM- HP- Quality Center version 12 & 9.2, UFT aka QTP(Quick Test Professional); SilkTest; Rational -SQA Suite - Team Test; Astra Load Test; Empirix RSW/e-Test Suite 4.2;OpenSTA; Radview- WebLoad and SOAP UI for performance testing and REST web service validations. In addition, took UDEMY courses on Selenium Web Driver.

Databases: DB2, MS SQL Server 2015, 2008 & 2000; Oracle 8i/ Toad version 9.5; Oracle 10g, PL/SQL, MS Access. SQL Navigator, SQL Plus, IBM U2 (Universe), and PICK D3.

Middleware EAI (Enterprise Application Integration): BizTalk 2004, BIZTALK HIPPA Accelerator, MoveIT DMZ, RACF, and MQ Series - IBM.

Web /Cloud Servers: Azure MS. - micro services and cloud computing. MS IIS version -5.5, 6.0,7.0- Iplanet 4.1; BEA Web Logic; Apache Tomcat; JRun4

Software and misc.: Slack, Flowdock, Jabber, LYNC, MS Office 365, MS Office 2013, MS Office 10- MS Office 2007 (Word, Excel, PowerPoint)/MS Project; SharePoint; Microsoft Strategy 9; XML Spy; XML Writer; Issue View, Visual Intercept; Outpost Firewall Security; Crystal Reports 9 & 10; WebEx; Ariba Marketplace 7.0 Continuus- Configuration Mgmt Tool; PVCS Defect Tracker; FrontPage98/2000; Cardonet- Catalog Mgmt Tool; Visual InterDev 6.0; Cold Fusion; Visio 6.0; IE 5.5- 6.0; Visual Studio 6; VB 5.0, SourceSafe; HP Softbench, Dbdiff, VMWare, CuteFTP, SSH Tectia Client, DB Visualizer, SYSTAR / BAM, Softerra/Jxplorer LDAP browser, Ultra Edit and Citrix platforms.

Also have project / document management software: Clarity - by CA and Team foundation server for build control. Utilized a tool called ONTIME for project management for multiple projects I was assigned too. In addition, also used Team Track to capture to production defects and batch requests.

PROFESSIONAL EXPERIENCE:

Sr. QA Consultant

Responsibilities:

• Performed functional and regression testing for Flatirons Fleet Solutions suite of products for their existing customers i.e. American Airlines. Tasks included running scripts, importing, releasing and publishing engine manuals from within the KCa Admin/Author tools in QC and Stage environments.
• Updated current user guides with the latest functionality added to the product suite that was under test.
• Attended and participated in daily scrum calls to provide status /progress and updated in JIRA when applicable.
• Created test cases and test results documents in Test Rail and linked them to the applicable bugs / and or user stories located in JIRA for traceability.
• Created issues in JIRA for ongoing tracking during the project.
• Utilized SLACK /Flowdock for team collaboration due to most of the teams being remote.

Sr. QA Consultant

Responsibilities:

• Collaborating with a QA agile team and practicing scrum practices across the board for a Microsoft Dynamics 365 CRM (Customer Relational Management) product tailored for the Kforce sales team across multiple regions.
• Executing continuous testing (w/DEVOPS) in multiple scheduled releases executing all phases which include but not limited to: Functional, UAT, regression, exploratory, ad-hoc etc.
• Participate in daily stand up scrum meetings with the integration, configuration, and migration teams and provide feedback when necessary.
• Validate user stories and update product back-log items in vsts (Visual studio) based on business inputs.
• Wrote test cases that are linked to the existing PBI and /or user stories.
• Validate in KFORCE’s Message Monitor application the JSON that is generated from CRM which is invoked for each entity whether it is for a Contact, Job Order, Account or Activity. These customers associated transactions transition over to another integrated application that Kforce uses currently as their legacy system- RMAX. Next, this data will transition downstream over to People Soft where I perform PL/SQL queries to confirm the updates. All of these systems are coupled and integrated together and encompass each request made from CRM. I ensure that it makes it all the way to the pertinent systems of Kforce.
• Performed post - prod validation tasks after a major/minor deployment to production all the way through the night as necessary and provided status feedback during status calls.

QA Team Lead

Responsibilities:

• Leading a QA team on an agile high profile global project through the companies’ renewal process with their existing carriers for the Affordable Care Act (ACA).
• Attend daily huddle meetings and conduct defect calls with the developers and stakeholders
• Supporting and continuing to evolve existing test procedures to meet current and future demands in multiple environments (Production, SIT QA, and UAT)
• Wrote test plans and created test cases in ALM.
• Trained BA members how to write test cases and execute in ALM.
• Analyzing and interpreting technical documentation to construct QA methodologies including detailed test cases and business test scenarios
• Attending requirements and status meetings with Stakeholders to capture testing scope for the team.
• Created 834 Enrollment EDI files via automation tools and interfacing the Gateway mainframe using DB2 executing queries to validate data integrity and down stream applications.
• Utilizing several other internal web applications to ensure the enrollment is secure and proper.
• Coordination for batch processing from all the batch requests per region (QUA, SIT, UAT) and posting cash jobs.

IT Systems Analyst II

Responsibilities:

• Continuing of leading projects with other team testers in real time project planning and testing all through the SDLC process.
• Performed the role of a Sr. Systems Analyst testing in multiple functional areas of Universe- Global Adjudication Claims system. I update customized layout files for EDI 837,835 containing detailed Workman's Compensation claims from insurance carriers all over the country. Utilizing moveit jobs through BizTalk.
• Tested JSON API calls - for an upgraded eligibility systems leveraging web-services that I validate against using JSON Validator and verify SQL calls are correct during back-end validation processes passing REJECT Codes and accepting values. In addition, I also utilize SOAPUI to test the REST web service calls. All of these components are than displayed back to the user in our C# and dotnet architected “Oneview” web application where I ensure that the eligibility /claim data is correct.
• Have the ability to perform break-down analysis techniques on projects based on requirements and or User Stories. I have worked on multiple projects at the same time and maintain focus to give 110% attention to each without missing my deadlines.
• Wrote client integration plans and test strategies/test cases to ensure we have a successful roadmap for a lot of my projects I was directly assigned to.
• Participated in weekly deployments often offering my knowledge and expertise to troubleshoot issues that arose
• Performed post-prod validation on deployments and created delivery documentation to the stakeholders.
• Assisted in updating requirements for final versions of BRD’s.

Business Systems Analyst III/ Sr QA Analyst

Responsibilities:

• Ongoing of leading offshore teams in real time project planning and multiple client projects on test guidelines for functional/regression testing for multiple systems and triage issues.
• Perform the role of a Senior QA Analyst testing eligibility for new clients utilizing EDI files or customized layout files containing detailed Workman's Compensation claims from insurance carrier's all over the country.
• Using Ultra-Edit I mock up test files to test for invalid/ rejection scenarios and the creation of acknowledgements back to the client.
• Validate that the data is stored and displayed properly in Universe (PICK) the Pharmacy Retail Management System comprised of master tables, and multi attribute values directly mapping to the client's details.
• Perform defect management utilizing ALM - Quality Center. As well as writing detailed test plans and test-cases for all projects I am currently assigned too.
• Attended conference calls with clients discussing the details and the coordination of integration testing cycles.
• Tested wesbservices using SOAP UI and STORM.
• Validate back-end SQL for .Net applications and ensuring the user screens are displaying correctly with the applicable content.

QA Lead

Responsibilities:

• Initially, was brought on to lead a QA Team of eight for a mainframe claims engine application that was originally on a sunset list. Commenced this initiative with a lot of vigor and was engaging with the client as well as attending several conference calls to gain awareness of the mainframe claims engine application with all of the associated projects.
• Traveled to the client site to continue to facilitate information for my team so they would be effective once they were given their assignments.
• Subsequently, after I had hired an additional 11 more people to the QA team I was asked to transition to another team and begin leading a smaller offshore QA team into testing and utilizing Quality Center as their test collaboration tool.
• Conducted weekly meetings with the QA team to continue to be abreast of all the pertinent defects/issues that would affect the test execution plans.
• Created the initial Test Plan for the project and shared with the client.
• Wrote test cases in Quality Center that were written based on technical specification documents for Web-based .net application using SQL Server DB for the back-end with SiteMinder utilized for access security.
• Utilized mapping documents for EDI HIPPA files (834, 837, and UB92) to build test cases and perform validations of inbound and outbound files.
• Executed QC test cases for the .net web portal application that are going to be based on Member and Provider foreign claims for an expatriate system and the final storage of international claims in UHI-United Health International.
• Trained the User Acceptance team on the Quality Center and the application the QA team was testing.

Quality Assurance Lead

Responsibilities:

• Performed a role as a QA Lead in a distributed environment utilizing JPMC Global Clearing USD mainframe processing system GFP and US ROUTER a global middleware solution MQ Series for Clearing providing a centralized transaction management layer that provides connectivity to multiple back office systems built on Tandem to ensure test partner payment transactions transition to mainframe and then out to downstream Clearing applications.
• Validated vendor application BAM- Systar for extensive real-time monitor of the US ROUTER.
• Strong experience in writing Test Strategies and Test Plans for the re-architecture projects planned for future waves.
• Ability to analyze and interpret technical documentation to construct QA methodologies including detailed test cases and business test scenarios.
• Strong experience with Quality Center to utilize for test collaboration /management on a daily basis.
• Conduct conference calls with offshore teams and test partners to ensure testing processes and expected results are communicated and meet expectations.
• Effectively communicates testing activities and findings in oral and written forms to an offshore team.

Quality Assurance Lead

Responsibilities:

• Executed Unit/QA tests for an enterprise mainframe data conversion project for a worker's compensation retail pharmacy benefits manager utilizing Quality Center for test management.
• Construct data sheets and or business process test cases, as well as document /track new defect/modification requests in excel.
• Performing all testing measures necessary to ensure existing business process functionality and data integrity are not impacted after the conversion from PICK D3 database to U2 (Universe) AS400 IBM mainframe database system including executing Linux-based SQL queries to verify existing data and ensuring the migrated code was applied to their respective environments.
• Validated claims were processing correctly after the code was migrated into the respective environments.
• Participate in coordinated stress/performance tests to determine system bottlenecks.
• Continue to report all findings/or issues to senior business leads on the project to engage development quickly for a resolution.

AVP-Quality Assurance Analyst

Responsibilities:

• Was the lead on multiple internal client projects for Citi's corporate suite comprised of: Citi Marketplace, One Approval, Virtual Security Request, and SUN IDM- Identity Management tool used for global enterprise provisioning using SSO security.
• Utilizing HP Quality Center (Mercury Test Director) for test management and collaboration I created test plans/test cases based on business requirements to be used in the overall SDLC testing process.
• Executed system integration testing for all 4 applications based on the defined test cases.
• Validated end-to-end expected results of the intended resource (database, and/or systems) after application testing is completed.
• Used client LDAP tools Softerra/Jxplorer to verify the updated records from the TS (Top Secret) RACF Mainframe system were updated accordingly after the provisioning process was complete.
• I used Quality Center to test open defects for any variance from required requirements/functionality and or discrepancies.
• I reported all defect findings and or issues to senior management.
• Lead conference calls with clients to engage in discussions for defect management and test case design of their business process.
• Perform functional and regression test -cycles of all initial builds with QTP automation scripts and manual test cases in UAT before deployed to PROD.
• Created TSR reports for clients and upper management to communicate all findings of the application under test.
• Used QTP to create the regression test bed of existing client's business processes already implemented in PROD.

Quality Assurance Analyst

Responsibilities:

• I wrote test scenarios, and test scripts for the GA-Medicaid web portal project that were uploaded and accessible on MS SharePoint.
• Along with the test documentation, I validated and synced up the RTM (Requirements Traceability Matrix) with the Business Requirements document and Functional Specifications document.
• In addition, I validated EDI X12 data transactions which included Eligibility, Enrollment, Claims Status and Claims Remittance in Diamond Paradigm Claims System database to maintain data integrity.
• I also created the EDI test files that would be sent to BIZTALK Accelerator for HIPAA validation to test the back-end verifying the Oracle 9i instance was populated with the applicable data coming in from the test file. This system was comprised on an EAI middleware platform using.net Framework based on VB.NET, ASP.NET, C#, and BIZTALK 2004 Orchestration scripts with an ORACLE 9i back-end database. MOVEIT DMZ would be used to move the files to either the archived locations or back to the corresponding trading partners.
• Furthermore, I am accountable for attending requirements and functional specification meetings with the developers, business analysts, and end-users to identify and communicate all potential GAPS in the corresponding documents moving forward with the web portal project.

Quality Assurance Engineer

Responsibilities:

• Performed manual and automated testing activities for a Scanning & Document Management System software company.
• Applications were written in C# client/ server windows.
• Wrote test plans, execute test scripts, and report to product managers of all defect findings. In addition, I validate data in ORACLE and SQL databases to maintain data integrity.
• Responsible for attending software release meetings to identify and communicate all potential risks of the product.
• Created and maintained a QA test lab using MS XP 2003 Server utilizing terminal services.
• Moreover, I utilized Segue's Silk Test to automate some of the repeatable test cases.

Quality Assurance Manager

Responsibilities:

• Performed the role of a lead Quality Assurance engineer/manager as well as other organizational tasks for a document workflow management software company.
• I performed analysis, planning, and documenting of all test executions including regression, functional, verification, stress/performance, and usability tests for the current version and older versions of In. vision web software.
• Among those customers were PSCU web financial applications and the government sectors "ONI" Office of Naval Intelligence using the latest Word expert authoring tools developed in a Java based platform application utilizing IPlanet and Tomcat Web Application Server.
• In addition, assumed responsibility of all test planning and coordinating of QA tasks/activities associated with the release of software to our customers.
• Scheduled and coordinated all testing tasks for the products under test with my QA team.
• Created test plans, test scripts, requirements traceability matrixes as well final QA results analysis documentation for Invision's document workflow management software.
• Communicated all bugs and or issues to the software developers as well as upper management after running extensive stress/performance tests using Webload and OpenSTA automated test tools.
• Also, provided additional feedback to contribute quality into our software suite.
• Maintained all test software environments that were under test.
• Utilized VMware to test multiple operating system platforms.
• Subsequently was asked to train the folks at ONI in Washington, DC since I became the SME on the product and they were the end user of the product.

QA Lead

Responsibilities:

• Initial commencement of the testing effort in a B2B marketplace with team of developers utilizing the latest XML and XSL technologies.
• Performed integral analysis and functionality testing on a custom web site comprised of a collection of HTML screens designed to provide a mechanism for developers to prototype and test cdXML into the Comdais.com Marketsite system over the http protocol using SOAP.
• Evaluated automated test tools (Mercury Interactive-Test Director and Rational- Team Test) for our application, but because of lack of funding were not able to implement them in our current methodology.
• In addition, I was responsible for coordinating test activities as well as working with Director of Product Management to produce a requirements document for our client.
• Also established a series of test scripts, supplier test cases, and defect reports to capture the end results.
• Subsequently, was part of the initial launching phase of this marketplace promoted to the Internet. However, prior to shutting the doors, was working on supplier integration data using software called Cardonet.

Systems Test Analyst/

Responsibilities:

• Analysis and detailed assessment utilizing a Y2K scanning tool, of all developed code within Aerial's Intranet and specific business billing market systems.
• Created various documents and diagrams to illustrate the explicit impact on Y2K.
• In addition, was a part of the Y2K testing effort. Created a battery of precise deliverables for an existing IVR system including test plans and test scripts.
• Executed Y2K simulation, regression, and baseline testing cycles.
• Subsequently after Y2K, I was given the opportunity to perform updating content maintenance on Aerial's Intranet using FrontPage for web design. This was comprised of a series of requests sent by the end-users of Customer Service.

QA Analyst/ Junior

Responsibilities:

• Documenting of Business Objects for use by development team of 15 software engineers.
• Conversion of C++ based medical screen to HTML/DHTML screens utilizing FrontPage and Visual InterDev. Developments of medical screens utilizing VB5.0 as specifications were supplied.
• Development of the User Interface was a key issue as the GUI specification emphasized ease of use and user friendly environment.
• Software Quality Assurance- Development of test scripts and test cases for the medical software application Eclipse utilizing SQA Suite Automating Testing Tools.
• Reviewed and revised existing help documentation for the obtainable medical application. Created User Interface flow diagrams to illustrate the business needs using Visio.