SUMMARY:

• Over 12 years of strong experience in Quality Assurance Life Cycle (QALC) from requirement analysis to User Acceptance Testing and good knowledge of Software Development Life Cycle (SDLC) implementing Waterfall, Agile Scrum methodologies.
• Extensive experience with Software Quality Assurance Testing on GUI based Client - Server & Web Based applications using Manual and Automate Testing.
• Perform analysis of business requirements for accuracy, completeness, redundancy, ambiguity, and testability.
• Experience as a QA Engineer / QA Analyst, Test Lead for several projects in P&C Insurance, Mortgage, Banking/Finance, Logistics and Telecom domains.
• Lead the test management within an organization, project or program to identify and manage critical success factors with management commitment.
• Demonstrated ability as a Quality Assurance engineer/lead, including planning, estimating and prioritizing.
• Experience in Selenium IDE, Selenium Web Driver for Open source web testing.
• Experience with Selenium automation framework, developing/extending automation library, Selenium Web Drivers and abilities to write scripts and test in a headless browser way for variety of browser types and versions.
• Java development experience in Java programming, good understanding of multi-threading and other advanced techniques
• Experience in developing VB scripts in UFT / QTP for Functional and Regression Testing of applications with varied data and also developing test scripts using descriptive programming.
• Experience in design & development of the Automation Frame Works, Data setup and Reports to Stakeholders.
• Extensive experience in Database / Backend testing by writing SQL queries, executing Triggers and Stored Procedures.
• Experience in developing complex SQL queries using SQL Server and Oracle PL/SQL.
• Extensive experience in testing web services using SOAP UI and REST (Postman) API.
• Experience in using Microsoft Test Manager, Microsoft Visual Studio and Team Foundation Server (TFS).
• Possess extensive experience in analyzing the Business Requirement Documents, Functional Specifications and Technical Specifications.
• Extensive experience in designing software Test Plans, Test Cases, Test scripts based on Client Requirements / Specifications, System requirement and Functional requirement documents.
• Experience in Ad-hoc, Functional, UAT, Business Scenario Testing / End to End Testing, Smoke, Regression, Front End, Block Box and Data base / Back end Testing.
• Extensive experience in Analysis and Defect Tracking QA tools like HP ALM, Test Director, Bugzilla, IBM Clear Quest, JIRA and Report generation.
• Working knowledge in using Microsoft SharePoint as a document repository.
• Experience in Load, Stress and Performance testing on LINUX servers.
• Extensively worked with Mainframe technologies on WFA/c & RACF applications.
• Report and communicate daily and weekly test status and metrics to project stakeholders.
• Experience in managing a team of offshore and onshore - based vendor QA teams.
• Experience in leading small to medium sized teams. Handled multiple roles as - Sr. QA Engineer, Test Lead, Test Analyst, Data lead, ST Tester, SME.
• Able to work under pressure to meet deadlines and the ability to work in a cross-functional environment.
• Excellent written and oral communication skills with the ability to successfully work with all levels of IT professionals and Clients / End users.

TECHNICAL SKILLS:

Testing Tools: HP UFT 12.x / QTP 11.x, Selenium 2.x, Selenium Web Driver, Appium, Cucumber, TestNG, Junit, JMeter, Jenkins, Maven, Eggplant, IR Author

Reporting Tools: HP ALM/QC 11.0, JIRA, Clear Quest, Bugzilla, HP Loadrunner

Operating Systems: Windows 95/98/XP/7, UNIX

Scripting: JAVA, VB Script, SQL

Mainframes: WFA/c, RACF

MS-Tools: Microsoft Visual Studio, Microsoft Test Manager - MTM, Team Foundation Server - TFS, Microsoft SharePoint, MS Word, MS Excel, PowerPoint, Outlook

Browsers: IE11, Chrome, Firefox, Safari

Other tools: AOTS (Remedy Ticketing System), Business Direct, E-Maintenance, GIOM, USRP, EFMS, IVR, Netcool (Alarms & Alerts), CBUS, Clear Quest, Remedy Tool, TDR, PRISM, Bug Track Tool and Test Module Framework, MS Visual Source Safe, CVS, Granite (repository), SOAP UI, REST API, POSTMAN, SQL Developer, SQL Server, TDM, PDCL, PDPL, RBS (Renaissance Billing System ), Rapid Sure, Duck Creek, On Base, GuideWire, Grid Tool, IBM DOOR,

Domain Knowledge: P&C Insurance, Finance, Logistics, Telecom, Communications, Business Scenario Testing (ETE Testing), IVR flow, Confidential Cable, Smart CardsTesting’s Performed: Automation, Manual, Business Scenario Testing, End to End Testing, Black Box, Testing, Backend Confidential Testing, Ad-hoc, Functional, User Acceptance, Regression Testing, Load, Stress & Performance Testing, Database Testing, TDD, ATDD, BDD Testing

PROFESSIONAL EXPERIENCE:

Confidential, Bala Cynwyd, PA

Sr QA Analyst

Responsibilities:

• Responsible for documenting the user story requirements and acceptance criteria in detail
• Answering questions from the other team members regarding story details; research and follow up on any outstanding questions that require further clarification.
• Update user story and acceptance criteria as needed and ensure that changes are shared with the other team members.
• Run User Story Acceptance Tests on completed stories and obtain acceptance of user stories on behalf of end users.
• Collaborate with testers to identify Ad-hoc testing and end to end test cases
• Responsible for ensuring the quality of the story by validating all acceptance criteria are clear and testable.
• Design and develop functional test cases around the areas of risk within the user story and then execute the resulting test cases.
• Create test cases in Microsoft Team Foundation Server for Module tier, Service tier, DB tier and UI elements
• Analyze the User stories in TFS and convert them to technical test cases, Create and Track Defects in TFS and update the changes as required.
• Developed test scripts to Perfecto automation process of testing in Selenium WebDriver
• Developed and maintained automated regression test cases in Selenium WebDriver using Java programming language for HTTP codes
• Ability to understand business needs and translate them into Testing Metrics, including functional and non-functional testing
• Expert in using performance testing tools including JMeter, HP Load Runner, Performance Center with capabilities in analyzing performance test results
• Experience in using monitoring tools like HP Diagnostics, App Dynamics and BMC Patrol
• Experience in Jasmine for a Behavior Driven Development testing framework for JavaScript
• Experience in execution of Jasmine tests across many browsers (Safari, Chrome, Firefox, PhantomJS, and new Internet Explorer) as well as node
• Worked in egg Plant Functional's Script Editor, including the different modes of script creation
• Experience in running scripts from the egg Plant Functional interface as well as from the command line
• Experience in understanding and code review complex Java projects and Experience in Unit Testing using Java
• Experience in Policy management which deals the entire policy lifecycle thru Duck Creek application
• Rating the complex modeling and implementing rate changes with Duck Creek
• Experience in testing single bill for multiple lines of business that includes all receivables—premiums and claims deductibles thru Duck Creek billing
• Experience testing APIs interacting built on AWS services like API GATEWAY
• Developed test cases based on test matrix including test data preparation for Data Completeness, Data Transformations, Data quality, Performance and scalability.
• Developed ETL test scripts based on technical specifications/Data design documents and Source to Target mappings.
• Extensively interacted with developers, business& management teams to understand the OPM project business requirements and ETL design document specifications for TDM.
• Developed SQL Queries/Scripts and similar Artifacts to validate the Completeness, Integrity and Accuracy of Data within an ETL process testing cycle.
• Assess the current status of the test management, propose step-wise improvements and show how these are linked to achieving business goals within the organizational context of test management (organization or project/program)
• Analyze specific problems with the test management and its alignment with other roles or management areas in the project/organization, and propose effective solutions
• Create a master test plan with matching governance dashboard to meet or exceed the business objectives of the organization or a project/program
• Preparation and execution of test scripts using SOAP UI (HTTP) and REST API tool to perform Web Services testing.
• Facilitate test case review sessions with the team to ensure appropriate test coverage of acceptance criteria.
• Facilitate defect review discussions to get consensus on severity and priority of reported defects.
• Working knowledge in Microsoft SharePoint for complete document management.
• Tested, monitored, and maintained SharePoint 2013 by following standard guidelines
• Handled the tasks of administering SharePoint 2013 portals and servers
• Developed testing plans and SharePoint-based solutions under the guidelines of senior staff
• Creating end to end test cases in HP ALM / QC for all Line of Businesses for Commercial lines and Personal lines.
• Testing various policy actions like New Business, Renewal, Endorsements, OOS endorsements and Cancellation.
• Identifying and automating test cases to be added to the regression suite
• Create end to end test cases with input from Business Analysts
• During the End to End Testing phase, executed the regression test suite, end to end, performance and complex scenario tests.
• Report projects daily status, includes test case completion status, test scenario reviews status, project execution status and any major issues/blockers required attention.

Environment: JAVA, J2EE, Web methods, PDPL, PDCL, Insight, Peer, TED DW Informatica, Rapid Sure, SOAP UI, SQL Server Management Studio, MS Excel, IE11, HP ALM, MTM, TFS, Microsoft SharePoint

Confidential, Pittsburgh, PA

QA Analyst

Responsibilities:

• Leading a test team and deliver the Preservation order creation modules with high quality to customers
• Development of test activities estimates, resource plans and timelines for projects
• Managing test case writing, Ad-hoc testing, execution, planning, tracking, change control, defect closure aspects of the project.
• Testing Property and Causality Insurance with products Hazard Claim Scope validation for Order creation, scope validation by Vendor and Billing
• Testing Hazard Repair product based on the Clients requests and billing insurance.
• Developed test scripts in Microsoft Test Management for Module level, Business Rules and Workflows.
• Involved in Creating Reusable methods for test automation using Selenium Web driver.
• Developed Perfecto automation Scripts for Regression using Selenium Web Driver and Java scripts for HTTP codes
• Developed and maintained automated regression test cases in UFT using VB script.
• Created automation scripts for the Order Creation and Order Fulfillment for Preservation thru TDD.
• Experience in Jasmine for a Behavior Driven Development testing framework for JavaScript.
• Experience in execution of Jasmine tests across many browsers (Safari, Chrome, Firefox, Phantom JS, and new Internet Explorer) as well as node.
• Experience in Policy management which deals the entire policy lifecycle thru Duck Creek application
• Experience in testing single bill for multiple lines of business that includes all receivables—premiums and claims deductibles thru Duck Creek billing
• Running configuration or administration tasks that require automated GUI actions thru egg Plant known as “Synthetic Transactions”
• Developed test cases based on test matrix including test data preparation for Data Completeness, Data quality, Performance and scalability in HP ALM.
• Preparation and execution of test scripts using SOAP UI (HTTP)and REST API tool to perform Web Services testing.
• Test the Property Hazard Scope Claims and Repairs based on the Insurance and Billing details.
• Create test cases in Microsoft Team Foundation Server for Module tier, Service tier, DB tier and UI elements
• Analyze the User stories in TFS and convert them to technical test cases, Create and Track Defects in TFS and update the changes as required.
• Expert in using performance testing tools including JMeter, HP Load Runner, Performance Center with capabilities in analyzing performance test results
• Experience in using monitoring tools like HP Diagnostics, App Dynamics and BMC Patrol
• Developed test cases based on test matrix including test data preparation for Data Completeness, Data Transformations, Data quality, Performance and scalability.
• Developed ETL test scripts based on technical specifications/Data design documents and Source to Target mappings.
• Extensively interacted with developers, business& management teams to understand the OPM project business requirements and ETL design document specifications for TDM.
• Developed SQL Queries/Scripts and similar Artifacts to validate the Completeness, Integrity and Accuracy of Data within an ETL process testing cycle.
• Experience in understanding and code review complex Java projects and Experience in Unit Testing using Java
• Experience in setting up Spring and Hibernate development environment with Tomcat and Eclipse
• Generate the Test Results and Defect Reports thru Microsoft Visual Studio and send them to Client management.
• Testing Preservation Order Creation module with various types of order creation (Manual, BULK, and Seasonal/Recurring).
• Worked in Microsoft SharePoint for complete document management and for Audit purposes.
• Testing Order Creation business rules include Product Exclusion rules, selection rules and Service Level Agreement rules.
• Testing application business rules using IR Author / IR Verify tool and create test suites.
• Testing Seasonal & Recurring order process for various Clients and Investors of Confidential .
• Writing complex SQL queries to check the data stored in back end and check the error logs for failed processes
• Tested oracle Triggers and Stored Procedures to generate various reports and tasks.
• Experience testing APIs interacting built on AWS services like API GATEWAY
• Tested web services thru SOAP UI and Postman - REST API verify the results XMLs.
• Creating the defects in Microsoft Test Management Tool and track all the stages till closure.
• Used Microsoft Visual Studio to generate the Defect Reports and Test Case Results module level.
• Involved in requirement discussions with Business Users, Business Analysts, Developers and Management.
• Complete risk and impact assessment for requests and ensure quality and a timely delivery of all projects.
• Report projects daily status, includes test case completion status, test scenario reviews status, project execution status and any major issues/blockers required attention.

Environment: JAVA, J2EE, SOAP Web services, RCP Client, Oracle, HP UFT 12.02, MTM, TFS, Microsoft SharePoint, IR Author / IR Verify, SOAP UI, SQL Server, MS Excel, Chrome, IE11

Confidential

Test Lead

Responsibilities:

• Identified the test cases to be automated and performed data driven testing and GUI Check Points using QTP and enhanced the overall functionality of the application.
• Involved in the project team, which focused on Ad-hoc testing and dealing with process, tools and best practices.
• Maintained a comprehensive test automation framework in UFT which was built to increase efficiency and productivity.
• Involved in test data gathering for the test scripts, based on the Transactions and Test Conditions documents.
• Developed Automation Scripts for Regression using Selenium Web Driver and Java script for HTTP codes
• Tested Web services using Soap UI Pro for Rest services.
• Experience in Jasmine for a Behavior Driven Development testing framework for JavaScript.
• Experience in execution of Jasmine tests across many browsers (Safari, Chrome, Firefox, PhantomJS, and new Internet Explorer) as well as node.
• Development of automation framework in Java and wrote various Java methods to handle repetitive selenium web driver actions
• Development of test activities estimates, resource plans and timelines for projects
• Involved in Create Test Suite in Quality Center and execute them from HP ALM.
• Preparation and execution of test scripts using SOAP UI (HTTP) and REST API tool to perform Web Services testing.
• Experience testing APIs interacting built on AWS services like API GATEWAY
• Tested web services thru SOAP UI and Postman - REST API verify the results XMLs.
• Developed the automated test scripts to build Automation Regression Suite, Smoke and Sanity tests.
• Reviewed the automated test scripts and helped the team members in improving the automated test scripts development.
• Developed test cases based on test matrix including test data preparation for Data Completeness, Data Transformations, Data quality, Performance and scalability.
• Developed ETL test scripts based on technical specifications/Data design documents and Source to Target mappings.
• Extensively interacted with developers, business& management teams to understand the OPM project business requirements and ETL design document specifications for TDM.
• Developed SQL Queries/Scripts and similar Artifacts to validate the Completeness, Integrity and Accuracy of Data within an ETL process testing cycle.
• System Admin skills: Install builds and packages on the UNIX servers
• Create an alarms target, a target group, and an export rule with the destination of the Netcool
• Verify the rules triggered thru collaboration BUS and the events processed on ticketing system
• Working knowledge in Microsoft SharePoint for complete document management.
• Tested, monitored, and maintained SharePoint 2013 by following standard guidelines
• Handled the tasks of administering SharePoint 2013 portals and servers
• Analyze specific problems with the test management and its alignment with other roles or management areas in the project/organization, and propose effective solutions
• Create a master test plan with matching governance dashboard to meet or exceed the business objectives of the organization or a project/program
• Expertise in using TFS to open bugs, create tasks and user stories, initiate change requests.
• Proficient in creating queries in TFS to validate results of TFS reports.
• Design and develop of Hybrid framework and Data driven framework using UFT/QTP.
• Responsible for generating business process flow diagrams based on business resource documents.
• Tested the application on iPad and iPhone when the operating system was unveiled and made sure the application was enhanced to be compatible with the Android devices
• Expert in using performance testing tools including JMeter, HP Load Runner, Performance Center with capabilities in analyzing performance test results
• Experience in using monitoring tools like HP Diagnostics, AppDynamics and BMC Patrol
• Created Business and Utility functions using Java Script in framework implementation
• Agile Methodology Implementation and strong involvement in Regression Analysis.
• Involving in On-line Conferences on updating the status and Automation Approach to the clients.
• Developed test cases based on test matrix including test data preparation for Data Completeness, Data Transformations, Data quality, Performance and scalability.
• Developed ETL test scripts based on technical specifications/Data design documents and Source to Target mappings.
• Developed functions to connect DB and execute SQL Queries.
• Involved in querying using SQL and updating records and validate database records as expected.
• Prepared Traceability Matrix to show the test coverage requirement vs. Test scripts.
• Nightly Build Test scheduler runs for Regression Suites and delivery of reports.
• Collected daily status from offshore and updated the status to the test leads and QA Managers onsite.
• Helped the team member in gaining the domain expertise for the Cargo load in Confidential airlines management and load ulds and dangerous goods modules.
• Worked on Microsoft SharePoint for complete document management
• Reported found issues and tracked them in the Quality Center.
• Complete risk and impact assessment for requests and ensure quality and a timely delivery of all projects
• Provide updates to the Client Manager and project manager on daily and weekly process.
• Attend daily scrum meetings and provide updates to the entire team every day.
• Utilize available recourses for program/project and work together to produce required deliverables.

Environment: JAVA, J2EE, SOAP Web services, RCP Client, JPA/hibernate, Oracle, MTM, TFS, HP UFT / QTP, HP QC, SQL Developer, MS Excel, Microsoft SharePoint

Confidential

QA Analyst

Responsibilities:

• Leading a test team in delivering the project with high quality to our customer in the Flowthrough (OSS) & Service Assurance area (BSS).
• Development of test activities estimates, resource plans and timelines for projects
• Complete risk and impact assessment for requests and ensure quality and a timely delivery of all projects
• Responsible for managing test execution, planning, tracking, change control, defect closure aspects of the project.
• Testing AOTS ticket mappings manually and checking the validation of the fields in Mainframes WFA/c
• Doing the updates in Mainframe WFA/c and checking back in front end application AOTS, EM
• Responsible for effective communication between the test team and the BPEs (User).
• Provide day to day direction to the test team and regular test status to the manager.
• Translate user business requirements into end to end test cases in HP ALM and testing that culminate in client acceptance of the results.
• Map the requirements functional and user interface test cases to requirements using IBM Door
• Report the test case execution results that were performed via RQM in IBM DOOR
• Utilize in-depth knowledge of functional and Technical experience in Service Assurance area and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Handle Service Assurance (BSS) & Flowthrough (OSS) projects as Team lead and as a Test Analyst in execution of projects
• Estimate the Service Assurance projects flow, risks, application dependencies and time dependencies
• Being a Tech lead guide the team on projects E2E flow and explain the business scenarios in details to write test scenarios.
• Create an alarms target, a target group, and an export rule with the destination of the Netcool
• Verify the rules triggered thru collaboration BUS and the events processed on ticketing system
• Established IVR QA processes and methodologies and supporting their implementation.
• Handle the tasks of testing the behavior of IVR systems to stimulate the callers.
• Assigned responsibilities of testing voice quality and voice recognition functionality of IVR Systems.
• System Admin skills: Install builds and packages on the UNIX servers
• Checking IVR call flow Inbound, Outbound call flows and checking User updates in WFA/c (UNIX)
• Experience in BSS Competence testing Billing and charging BSS - CRM applications (CADAM).
• Report projects daily status, includes test case completion status, test scenario reviews status, project execution status and any major issues/blockers required attention
• Participate in assigned projects business scenarios reviews and data discussions and make sure team understand the E2E flows before testing the project.
• Deliver the E2E test scenarios for projects with less number of reviews with users/clients ( Confidential & Confidential ).
• Deliver all test scenarios in the way client required with all the detailed steps and results to be verified.
• Escalate the project delays / issues with deliverables Confidential the right time and proper support was got from PMs to resolve issues.
• Adhere to the process of closing the HP ALM defects as soon as defects retested successfully and educate team to follow the process by proving screen shots and steps
• Utilize available recourses for program/project and work together to produce required deliverables

Environment: JAVA, J2EE, SOAP Web services, RCP Client, JPA/hibernate, Oracle, Manual Testing, HP UFT / QTP, HP QC, SQL Developer, MS Excel

Confidential

Test Analyst

Responsibilities:

• Inspect business requirements, review system requirement documents
• Requirements study and Understanding the Application in various views
• Reviewing test cases written by team members, develop test cases and Execution of test cases
• Perform Peer review and External review of test case documents
• Perform functional, regression test and load testing
• System Admin skills: Install builds and packages on the UNIX servers
• Troubleshoot errors, platform issues and performance issues
• Doing the audit checks for SIT & UAT environments and Deliver the builds/patches to UAT with all required information
• Upload the documents in shared drive and update the build version xls sheet regularly
• Create MR reports test case metrics reports for use by managers
• Provide training and support to new team members

Environment: JAVA, J2EE, Sun Solaris 2.8 and Red Hat Linux, Windows XP, HP QC, SQL Developer, MS Excel

Confidential

Test Engineer

Responsibilities:

• Interaction with the client to understand about the test requirements.
• Taking knowledge transfer about the Confidential application from the client side.
• Execution of the test cases and updating of the results in QC.
• Coordinating with Lab support team for the environment set up and for testing.
• Reporting of the defects using the tool QC.
• Preparation of the knowledge transfer documents for the new comers of the project.
• Prepared presentation on one module of the project and presented to the team.

Environment: Confidential, Setup BOX, JAVA, J2EE, LINUX, Manual Testing Setup boxes, DTVs, HP QC

Confidential

Test Engineer

Responsibilities:

• Requirements study and Understanding the Application in various views
• Reviewing test cases written by team members, Writing test cases and Execution of test cases
• Installing and configuring new builds on Linux servers
• Verification of upload process in Linux server logs
• Modifying XML scripts and executing through TMF
• Involved in Functional, Backend, Load and Server side testing
• Analyzing the Test Results and Defect reporting through Bug Track Tool

Environment: Windows2k, Linux, XML, JavaScript, J2EE, Test Module Framework, MQC 8.2, Windows /LINUX platform, Oracle 8