SUMMARY:

• 10+ years of diversified experience in Software Design, Development and Testing in Telecommunication, Financial, Retail industries on Web (XML, WSDL, SOAP, HTML, IIS), Client Server and Mobile platforms.
• Experienced in internet and mobile testing. Browsers: IE, Firefox, and Chrome. Mobile OS: iOS, Android. Devices: iPhone, Samsung, LG, iPad & Android tablets.
• Proven leadership in managing & mentoring onshore & offshore test teams. Triaged defects with stakeholders for prioritization.
• Demonstrated experience in Water fall and Agile/Scrum Methodologies. Experienced in Agile tools: Rally, JIRA, and HP ALM.
• Participated during the backlog grooming, sprint planning and poker planning sessions to provide estimates.
• Developed and reviewed Requirements Traceability Metrics, Test Plans, Test Cases and Test Scripts, Defect Report, and Weekly Status Reports regularly with stakeholders & project management team.
• Demonstrated ability to consistently deliver quality products for mission critical application with tight deadlines.

TECHNICAL SKILLS:

Automation Tool: Selenium WebDrive, TestNG, Maven, Jenkins, QTP

Defect Tracking Tools: ALM 12.20, IBM Rational Clear Quest, JIRA

Test Management Tools: C, C++, Java, VB, SQL, PL/SQL and TSL.

Agile Tool: Rally, JIRA

Version Control Tool: CVS, SVN, GITHub

Web - Technologies: HTML, XML, ASP, SOAP, WSDL, IIS

Servers: IBM Web Sphere, Web logic App server, Java Web server

Middleware: MQ Series, JMS

Databases: Oracle, MS Access, SQL Server, DB2

CSM Tool: AMDOCS-CSM, OMS

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

Lead QA Engineer

Responsibilities:

• Participated in product backlog grooming and provided story point estimation using planning poker.
• Coordinated with onshore & offshore testing resources to develop test plan, test scripts and scheduled test execution to assure that User Stories meet acceptance criteria in Agile/Scrum environment.
• Executed Telegence billing testing in Agile methodologies in QA & production staging environments.
• Perform bill validation and certification. Tested billing history, accounts page, credit card monthly payments, and auto payments.
• Tested and validated credit card validation on device upgrade or purchase of new service.
• Captured testing metrics throughout the test cycle, and reported them project team and management regularly.
• Perform risk analysis and proactively provide testing options and risk mitigation solutions to the business
• Tested Mobile app on iOS & Android smart phones with Toggle CTN
• Supported UAT and production support. Analyzed issues and validated solutions/fixes
• Validated flows such as credit card transaction, device upgrade, billing cycle start & end dates etc. for disabled people.
• Setup catalogs in BCC for price plans, group plans, and device SKUs like iPhone, tablets, Samsung phones etc.
• Tested integration with CSI interface thru SOAP UI and validated the XML response based on the schema validations.
• Tested reporting analytics and Adobe on different browsers IE, Chrome, Firefox

Tools: Premier, ALM 11.2, JIRA, Remedy, CVS, WINSCP, My - Prism, Web Logic, MS Office, Telegence, CARE, Java, J2EE, HTML, Web Services, XMLSPY, SOAP, XML

Confidential, Moorestown, NJ

Lead QA Engineer

Responsibilities:

• Created detailed test plans, test milestones, test exit reports for business sign-offs. As an SME and test lead for B V E project, provided decisions on go-no go calls.
• Participated in backlog grooming, sprint planning and assigned tasks for each user story in Rally for capacity planning and test execution.
• Actively participated in daily Scrum call with business. Ran Daily Scrum calls with QA team onshore-offshore for status updates. Participated and provided demos to stakeholders during bi-weekly demos.
• Provided daily status report to stake holders and weekly status report to business.
• Managed defect triage meeting on address open issues and drove for issue resolution.
• Tested and verified billing summary reports on IOS, Android mobile phones and tablets.
• Validated Technicians App on iPad, iPhone, and Android mobile phones (Samsung) for service activations.
• Tested service activation, PIN generation, user name/password reset using IE, Firefox & Chrome browsers.
• Tested MACD (Modify, Add, Change and Disconnect) scenarios on existing customers on internet browsers.
• Strong communication, presentation, analytical and problem solving skills. Helped to update end user documentation
• Demonstrated experience in project planning, test planning, systems analysis, troubleshooting, quality control, estimating, scheduling and tracking of results.
• Analytical problem-solver, able to anticipate issues and create new systems that streamline operations, resolve concerns and improve efficiency
• Handled multiple projects. Support BRT and EUC teams. Use SOAP UI for functional testing.
• Lightweight Directory Access Protocol (LDAP): Support for LDAPv2 and LDAPv3
• Implemented projects through agile and waterfall approaches.
• Production support during deployment/after deployment and troubleshooting. Assigning tasks and managing resources.

Tools: Selenium WebDriver 2.0, WebTop, SIMON,ALM, Web logic 9.2(Application Server), Web services, SOAP UI, WSDL, XML, Java, J2EE, TOAD/SQL Developer, LDAP Browser/JXplorer, Oracle, WorkBench, Symphony OM, Provisioning systems - BACC - RDU, Putty, Billing system- Amdocs, CSG, Switches- BTS, Safari and NGT-Broadsoft switch.

Confidential, Moorestown, NJ                         

Sr. QA Analyst

Responsibilities:

• Worked concurrently on multiple Agile and RUP projects. Lead the onshore, offshore QA team and coached them to execute testing tasks timely. Escalated issues & risks to project team and management appropriately.
• Partnered with business, systems analysts, and architects to analyze requirements and developed traceability matrix, test plan and test scripts.
• Validated billing, account information and transactional history on iPhones, iPads and Motorola Android smart phones.
• Validated PIN reset, password reset, product promotions and plan changes in IE, Firefox and Chrome browsers.
• Participated in analysis and design walk through for IMS provisioning system and provided QA inputs
• Created/XML scripts and executed scripts thru SOAP UI and analyzed test results to identify issues
• Facilitated defect triage meetings and influenced prioritization of issue resolution
• Executed multimedia and promptly escalated issues and collaborated with project teams to resolve issues

Tools: HPQC, Web logic 9.2(Application Server), Web services, SOAP UI, WSDL, XML, Java, J2EE, TOAD, LDAP Browser/JXplorer, Oracle, HP Service Test, Symphony OM, Provisioning systems - BACC - RDU, Putty, Billing system- Amdocs, CSG, Switches- BTS, SV and SPG (Huawei).

Confidential, Richardson, TX                            

Sr. QA Analyst

Responsibilities:

• Created Test Cases in Mercury Quality Center, managed test suites, test logs, testing progress and provided timely reports, metrics, issue list to stake holders and project team
• Established relationships and collaborated with manual, automation and performance testing teams, development teams, business analysts and developed high quality test plans, test cases and delivered high quality products; Projects used Waterfall methodology.
• Successfully coordinated and provided support and oversight for portions of projects executed with a professional services and offshore workforce
• Acted as point of contact for QA issues and provided leadership for issue resolution
• Led and mentored QA engineers and successfully created XML scripts in XMLSPY using tamino
• Extensively used of TOAD to develop SQL queries to test back end and verify database table updates
• Validated code against business Use Cases by data mining
• Tested Telegence, CARE applications for client front end billing information system, Price plan, Contracts, Financial summary, BAN profile, agreements and adding new sub list to the existing BAN and activations.
• Tested Invoicing for billing information and running the jobs and verifying the bills through XML spy.

Tools: Quality Center 9.0, JackTrack/Teamtracker, CVS, WINSCP, My-Prism, Web Logic, CQ, MS Office, UNIX, Telegence, CARE, Java, J2EE, HTML, Web Services, XMLSPY, SOAP, XML, TOAD, Oracle.

Confidential, Richmond, VA

QA Tester

Responsibilities:

• Analyzed Business Requirement documents (BRD), Software Requirement specification (SRS) and developed Test Plan and Test Cases
• Updated test cases according to approved CRs (Change Requests) set Test Environment and Test Data.
• Executed SIT and end to end testing to test foreign exchange conversion rate, account balances, check acceptance and loan payments for Canadian and domestic customer accounts.
• Tested CICS Menus, Screens and JCL jobs
• Executed DB2 back-end testing by developing and using SQL queries ; partnered with developers to discuss issues and resolution;
• Performed both Manual and automated Testing including Functionality Testing, GUI Testing and Regression Testing using QTP. Used Check points and VB Script Functions.
• Tested foreign currencies and foreign currency futures with International and domestic banks through global foreign exchange market including off-shore market.
• Reported and tracked defects using Clear Quest/Test Director. Retrieved and verified changes and closed the bugs and send reports thru e-mail notification to the developers, system analysts, business team.

.Tools: Test Director 8.0/Quality Center, Clear Quest, QTP 8.2, SQL, Oracle, Toad 9.0, COBOL, JCL, TSO/ISPF, CICS, VSAM, TSYS, Java, .Net, XML, MQ-Series, UNIX-Putty, MS-Office, Win XP/NT.