SUMMARY:

• Strong, significant leadership experience of 10 + years in Telecom Domain
• Worked in both OSS and BSS systems with rich experience in Telecom Domain. Major skill includes Amdocs Invoicing and AmDD, System Analyst Tester/QA for Amdocs CM, A&F, Rater, Invoicing, account Receivable and FBF, Network and Video Testing, AS400 (DPI)
• Significant knowledge on Alcatel management systems and network elements (SAM 7450, Adtran - NMS, Alcatel - AMS 5520 / AMS 5530 / SAM 5620, Motorola AXSVision, Tellabs Panorama, Calix, Naviscore, Routers (Juniper E320, Juniper MX480), SIMPL, Sterling CRM, DPI
• Involved in testing of different Wireline services of Uverse and FiOS such as VOIP, Broadband, IPTV, FiOS Voice, FiOS Data, FiOS Video etc.
• End to End experience from real time provisioning of the devices, running billing through Amdocs Enabler and generation of bills, thereby having full-fledged experience in Telecom Domain. Processing of Usage files through Mediation, Rating and Billing
• Experience on Mobile App Testing. Manually tested Frontier TVE application in iOS devices
• Experience on Set top box Testing. Manually tested VMS (Verizon Media Server) and IMG Core functionalities like Video on Demand, DVR, Guide, Live TV and Widgets
• Troubleshooting of different order processing flows such as Submit Create/Reserve/Confirm, Manage Order by manually processing xmls using SOAP UI tool.
• Testing of different Rosettian services for Get Facilities. Provisioning updates etc. by manually processing xmls using SOAP UI
• Creation of projects in SOAP UI and validate different flows in SOAP UI
• Experience in testing user stories using TFS
• Strong experience in Team management.
• Extensive experience in Integration, Functional, System and Regression testing.
• Worked on AS400
• Well acquainted with agile methodology
• Professional competencies in requirements gathering and functional analysis, creating Test Plans, high level test scenarios, Detail level test cases and Test Execution throughout Functional, System, Regression, UAT and Performance testing Comprehensive understanding of all Testing Methodologies, Testing levels, Test analysis & design techniques.
• Experience in RCA process (Root cause analysis)
• Expertise in developing Requirements Traceability Matrix.
• Proven expertise in defect reporting and tracking using defect tool - Quality Center HP ALM
• Profound knowledge on automation tool Winrunner, QTP, Selenium web driver
• Good experience in projecting project estimations efforts
• Involved in documentation of Risk Management, Business Continuity Plan and Quality for the project
• Involved in client interaction to bridge the gaps
• Collaborated effectively with project requirements to ensure project deliverables remained on track and aligned with project goals and expectations.
• Assisted Project manager in maintaining project schedules, defect logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members
• Expertise and experience in conducting corporate trainings in the area of automation tool and Testing like ISEB and ISTQB
• Contributed towards organization by conducting trainings to build organizational competency
• Currently working in Confidential as a QA Test Analyst III (Test Lead)

TECHNICAL SKILLS:

Functional Areas/Testing: System Testing, Functional Testing, Regression Testing,E2E Testing, Agile Testing

Programming Languages: C, Visual basic, AS 400

Operating System: Windows XP, Windows9x, Windows2000,UNIX

Tools: TOAD, HP QC, Win runner, QTP, Load Runner (Basic),Test Director

Database: Oracle (TOAD 9.7), MS-SQL

PROFESSIONAL EXPERIENCE:

Confidential

QA Test Analyst III (Test Lead)

Environment: H/w: Pentium O/s: As400, JAVA S/w: DPI, JAVA, Oracle 9i Platform: ETI Software, DPI

Responsibilities:

• Review and evaluate requirements, use cases, and design specifications for the purpose of Test planning. Work with Business Analysts to ensure full coverage of business requirements.
• Technical analysis of Frontier and Verizon applications to understand GAPs in conversion of FiOS services.
• Preparing ROM, HLE (High Level Estimates) and DLE (Detailed Level estimates) for assigned projects as per standards.
• Performed Smoke, Functionality, Integration, System, Regression tests based on analysis.
• Validate service profiles and spectrum profiles for DSL Provisioning on AMS 5550 and Adtran 11XX and 12XX
• Validate Point to Point DSL circuits in Naviscore and Ciena

Confidential

QA Test Analyst III (Test Lead)

Environment: H/w: Pentium O/s: As400, JAVA S/w: DPI, JAVA, Oracle 9i Platform: ETI Software, DPI

• Review and evaluate requirements, use cases, and design specifications for the purpose of Test planning. Work with Business Analysts to ensure full coverage of business requirements.

• Technical analysis of Frontier and Verizon applications to understand GAPs in conversion of FiOS services.
• Preparing ROM, HLE (High Level Estimates) and DLE (Detailed Level estimates) for assigned projects as per standards.
• Performed Smoke, Functionality, Integration, System, Regression tests based on analysis.
• Validate service profiles and spectrum profiles for DSL Provisioning on AMS and Adtran
• Validation of TRIAD auto-provision of Frontier subscribers to the OLT using 4 different types of Element Management Systems (EMS) i.e. Arris BPON, Arris GPON, Alcatel GPON, Tellabs BPON.
• Validation of different Frontier services such as Data/Voice/Video Port Enables or Disables using EMS systems such as Tellabs, Alcatel and Arris.
• Validation of Data/Voice virtual cross connect builds, modification and deletion in EMS systems such as Tellabs, Alcatel and Arris.
• Validation of Frontier Data speeds provisioning on different Element Management Systems (EMS) i.e. Arris BPON, Arris GPON, Alcatel GPON, Tellabs BPON.
• Validation of Juniper E320/MX480 Gateway router profile build, modification and deletion.
• Validation of TRIAD auto-provision of customers on Juniper MX960 service routers.
• Validation of Static IP provisioning for the Juniper MX480 Gateway router.
• Testing of Mediaroom provisioning with TRIAD and Mediaroom application testing.
• Validation of RG’s auto provisioning, configuration, and management using PACE ECO manage is ACS management platform.

Confidential

QA Test Analyst III (Test Lead)

Environment: H/w: Pentium O/s: As400, JAVA S/w: DPI, JAVA, Oracle 9i Platform: ETI Software, DPI

Responsibilities:

• Attend BRT calls, understand business requirements and prepare test scenarios/cases.

• Prepare high and detailed level test cases according to test plan by applying technical and functional requirement knowledge to ensure that maximum coverage.
• Arranging reviews of test cases with various teams in hierarchy and implement the required changes accordingly.
• Prepare the Test Plan and schedules, test strategy and other deliverables for system and Regression
• Tracking and analyzing results of the tests and worked closely with Software Developers and Analysts.
• Raise defects and follow up of raised defects/issues with the Development and Design Team using Defect Tracking tool like HP Quality Center.
• Attend defect call with defect manager & development team to fix the defect based on severity / priority.
• Involved in testing of different Frontier provisioning applications such as DPI, Sterling CRM, Dynamics, TRIAD and also preparing the daily status report.
• Testing of provisioning for different types of U-verse services such as VOIP, VIDEO, and DATA for Single / Double / Triple play customers using ordering system (middleware ESB/Tibco)
• Involved in testing of Ericson Mediaroom provisioning
• Manually tested Frontier TVE application in iOS devices
• Manually tested VMS (Verizon Media Server) and IMG Core functionalities like Video on Demand, DVR, Guide, Live TV and Widgets
• Involved in testing of DATA provisioning using different Network elements such as AMS 5520, SAM 7450, Adtran - NMS, AXSVision, Tellabs Panorama, Naviscore, Routers (Juniper E320, Juniper MX480)

Confidential

QA Test Analyst III (Test Lead)

Environment: H/w: Pentium O/s: As400 S/w: JAVA, Oracle 9i Platform: ETI Software

Responsibilities:

• Technical analysis of Frontier and AT&T applications to understand GAPs in conversion of U-verse services

• Attend BRT calls, understand business requirements and prepare test scenarios/cases.
• Prepare high and detailed level test cases according to test plan by applying technical and functional requirement knowledge to ensure that maximum coverage.
• Arranging reviews of test cases with various teams in hierarchy and implement the required changes accordingly.
• Prepare the Test Plan and schedules, test strategy and other deliverables for system and Regression
• Tracking and analyzing results of the tests and worked closely with Software Developers and Analysts.
• Raise defects and follow up of raised defects/issues with the Development and Design Team using Defect Tracking tool like HP Quality Center.
• Attend defect call with defect manager & development team to fix the defect based on severity / priority.
• Involved in testing of different Frontier provisioning applications such as DPI, Sterling CRM, Dynamics, TRIAD and also preparing the daily status report.
• Testing of provisioning for different types of U-verse services such as VOIP, VIDEO, and DATA for Single / Double / Triple play customers.
• Involved in testing of Ericson Mediaroom provisioning
• Involved in testing of DATA provisioning using different Network elements such as AMS 5520 and SAM 7450.

Confidential

Team Lead

Responsibilities:

• Involved in trouble shooting, tracking and analyzing the issues that are found and worked closely with Developers and other supporting team for resolution.

• Requesting Billing Runs such as Bill Prep / Bill Extract / Bill Production/ Confirmation and monitoring and tracking them to make sure that each run is finished properly with proper outputs.
• QA Bills once generated is sent to Revenue Assurance for investigation and once analysis is provided we verify and open defects for issues.
• Triaging, brainstorming on the issue with various stake holders and handing over the issues/defect to them for resolutions on various issues aggressively and following up on issue with stake holders assertively
• Providing 24x7 On-call Support and our team maintains spreadsheet where we have updates on what all billing activities are complete and also about the pending activities.

Confidential, Dallas, TX

Team Lead

Responsibilities:

• Attend design calls, understand business requirements and prepare test scenarios/cases.

• Prepare high and detailed level test cases according to test plan by applying technical and functional requirement knowledge to ensure that maximum coverage.
• Arranging reviews of test cases with various teams in hierarchy and implement the required changes accordingly.
• Prepared the Test Plan & schedules, test strategy, traceability matrix and other deliverables for Functional and Regression testing like Test Summary Reports and Weekly Status Reports.
• Tracking and analyzing results of the tests and worked closely with Software Developers and Analysts.
• Executed test cases on Amdocs Enabler U-Verse application from customer creation to billing. This includes mediation, rating, invoicing and bill formatter test cases.
• Involved in project & quality analysis documentations (Risk Register, Issue Register, Business Continuity Plan, Project Plan, etc.) along with onsite/offshore Team Leads.
• Involved in giving time estimation to delivery team for entire functionality.
• Raise defects and follow up of raised defects/issues with the Development and Design Team using Defect Tracking tool like HP Quality Center.
• Attend defect call with customer, defect manager & development team to fix the defect based on severity / priority.
• Handled various issues in Enabler during pre-converged bill and post converged bill (Titan) phase were we had interfacing issues downstream and upstream systems, application availability for converging the wireless into non mobility account to form a single converged bill.
• Executed the Billing/Bill Formatter/Account Receivables (AR)/End of Day/ End of Week/ End of Month jobs.
• Trouble shooting application issues like, sending wrong attributes to downstream, accepting wrong attributes from downstream, allowing customers of higher credit risk to order restricted products, database connectivity issue, misdirected data storage to name a few
• Co-ordinate with various teams like development, ADBA and Infra structure during various build deployments to make sure the deployments go smooth. Performed sanity testing on behalf of production support after each build.
• Issue/Defect prediction activities like targeting the functionality which has undergone more changes for the particular release in order to stay proactive in the competitive environment.
• Find the root cause of the issue and if the issue is found due to other interfaced applications then proper escalation path and get the issue resolved.
• Creating Support Documentation and presentations to reverse shadow knowledge and functionality for forth coming releases and discuss with Development team to confirm the correct process for every release. A detailed and approved roadmap was created after these discussions for the troubleshooting tasks and workarounds for each release.
• Leading team for a major release which included assigning tasks, monitoring the progress on daily basis, report generation, interaction with higher management for issues or concerns.
• I have automated many functional and regression test scenarios thru QTP. Automation was to read data from excel and feed the same to online form and database for customer account and subscriber creation.
• Have also worked on ODR (Operational Database repository) and EMS (Error Management System).
• Worked on Immediate TCR’s (Table change request) those are directly implemented in production.
• Involved in the Post Production support team. Worked on Immediate and Incremental Emergency Request Fix.
• Providing 24x7 On-call Support for Production and Test Environments. Preparing Support Schedule that involved two teams from USA and one team from Offshore and decide action plan during outages.
• Performed UI testing using win runner.
• Giving sessions to team members in understanding requirement