SUMMARY:

• Actively looking toward long - term placement as a Quality Assurance Team Lead or Sr. Test Engineer position, I am currently responsible for continuous test execution on custom created software, and cultivation of process and procedures aligned to support delivery of a successful Launch Readiness event(s).
• Provide troubleshooting support for active test events in multiple test environments and on several software creation projects. Responsible for test planning, test design, test case development, test execution and defect management in the Agile and SAFe project workflows.
• Regularly review functional specifications, use cases and minimally defined requirements from product owners with developers, business analyst, and product owner(s) to identify potential problems, omissions, and open issues while documenting companywide process and procedures to create repeatable and reusable quality assurance standards for both the company and well-defined projects.

PROFESSIONAL EXPERIENCE:

Sr. QA Test Engineer 

Confidential

Responsibilities:

• Lead definition, implementation, and maintenance of standard QA processes, methodologies, and templates for use on deliverables on these major programs and collaborate with leadership during the acquisition of CMMI - Level 2 certification
• Promote on-time deployment of quality software to government Product/Business Owners.
• Provide Strong understanding of testing and Quality Assurance process
• Plan, verify, and manage testing effort
• Regular and Continuous deployment in our Agile, and SAFe software deployment
• Responsible to Design Quality Project Verification Plan for overall project testing, not just QA verification.
• Advocate best practices and Automation solutions for test effort reduction and speed
• Bridge the communication and coordination gaps between delivery team spanning multiple QA streams
• Work with the team and leads/managers on future/current release planning, strategy and estimates
• Address issues, concerns or questions raised by upper management stakeholders on the test project health and metrics
• Actively facilitate and initiate Lessons Learnt and Retrospections for multiple projects

System Experience: Atlassian Suite, including JIRA, Confluence, Zephyr, Bitbucket, Bamboo, Agile and SAFe project workflow, Visual Studio Team Services through Azure cloud, course work - Oracle, SQL, DBMS, SoapUI, Cucumber, Selenium, Postman, Jenkins

Lead QA Test Analyst

Confidential

• Assigned to execute manual test scripts for customer facing Charter Communications Webpages before and during scheduled and emergency deployments from DEV through to Production environments; ensured delivery of Charter IT services with the expected quality Standards in alignment with business needs and requirements.
• Logged, tracked, and verified resolutions for software and specification defects in cooperation with SME and Test Leader, to Resolution of Closed or Deferred. Maintained, and executed a quality plan that included the objectives of Marketing and Vendor software; utilizing newly created
• QA process, standards, and techniques to multiple internal and external IT departments and Business Owners. Mentored the project members involved in testing effort(s) as they relate to the customer facing application(s). Promote the appropriate Quality Assurance, Quality Control, and Process Improvement, as well as the current roles and responsibilities for both on and offshore test resources.
• Responsible to create and maintain the TMO (Test Management Organization), Regression Test Suite current for four environments, coordinate and execute when test environment, and production deployments request our team verify the integrity of their deployment, whether Smoke and/or Regression is required to validate the newly installed code.
• Expanded Test Scripts to; include validation for back-end Workflow systems; Increase level of detail of test script to ensure the TMO Automation team could easily convert 650+ scripts for automation using QTP. Worked closely with Onshore and Offshore resources.
• System Experience, Residential and Commercial Salesforce Orders, CSG, (Workstation Central Control Automated Distribution tool), Go2Broadband and COGLOG (System Transaction Logs) systems. UFT and 11.52 upgrade from ALM, (Application Lifecycle Management system), JIRA, AGILE.

RSS Automation Test Leader

Confidential

• Security Clearance was Required
• Developed Master Test Strategies, Test Plans, and Master Test Schedules for projects with complexly integrated systems and applications deploying simultaneously.
• Mentored test analysts and project resources during various phases and/or type of testing that included manual and automated, unit and System Integration, (SIT), and regression testing.
• Monitored project status in comparison to cost/time projections
• Logged, tracked, and verified resolutions for software and specification defects in cooperation with Project Managers, Test Planners, and their leaders
• Planned, coordinated, monitored, and managed the delivery of targeted quality levels as part of the multiple projects assigned to my position.
• Ensured the delivery of IT services with the expected quality standards in alignment with the business needs and requirements.
• Maintained, and executed a quality plan that included the objectives of BT Testing Services department; utilizing newly created QA process, standards, and techniques to multiple internal and external IT departments and Business Owners.
• Mentored the business users involved in the testing effort(s) as they related to the firm wide application quality assurance, quality control, and process improvement, as well as the current roles and responsibilities for both the on and offshore testing resources.

IT Project Test Coordinator

Confidential

• Scheduled and facilitate meetings with the Project Management leaders regularly to convey updates on testing progress
• Coordinated complex multiple IT projects that followed multiple different project methodologies
• Allocated on and offshore QA test resources and coordinated for multiple highly visible IT projects
• Monitored project status in comparison to cost/time projections
• Logged, tracked, and verified resolutions for software and specification defects in cooperation with Project Managers, Test Planners, and their leaders
• Planned, coordinated, monitored, and managed the delivery of targeted quality levels as part of the multiple projects assigned to my position.
• Ensured the delivery of IT services with the expected quality standards in alignment with the business needs and requirements.
• Maintained, and executed a quality plan that included the objectives of BT Testing Services department; utilizing newly created QA process, standards, and techniques to multiple internal and external IT departments and Business Owners.
• Mentored the business users involved in the testing effort(s) as they related to the firm wide application(s) quality assurance, quality control, and process improvement, as well as the current roles and responsibilities for both the on and offshore testing resources.

QA Lead

Confidential

• Ensure delivery of IT services with the expected Quality Standards in alignment with the business needs and requirements
• Maintained and executed QA Plan that included Objectives of quality management for the IFS BETA Launch, including quality process, procedures, standards, and techniques to multiple internal & external IT Departments.
• Created QA Process and Procedures documentation for the IFS BETA Launch and future verification phases of this project.
• Mentored areas involved in testing effort during quality control; Process improvement, Roles and responsibilities for the Confidential IFS QA Management and allocated test team from multiple divisions
• Managed IFS QA Lab Laptop and Mobility Verification environment during IFS BETA Launch and other test efforts for project
• Created and managed Test Schedule for the resources during multiple test iterations for all involved in the IFS BETA Launch verification phase
• Created and managed Communication Plan
• Continuous communication with Project Manager to keep them current on Critical issues and resolutions
• Created and Facilitated required morning and afternoon Scrum Session
• Facilitated daily review and updates for Defects that were all either closed or deferred each to a scheduled upcoming release; created
• Mentored Scrum Masters and Deployment Leads to oversee process during verification of new testing environment build out, which was an integral part of actively verify the new hardware and software prior to production deployment.
• Created QA Summary and Closing document that included detailed QA process and procedures created and incorporated during the testing phase of the IFS BETA Launch
• Continued to Oversee QA Process and Procedures created and put into place during the IFS BETA Launch and utilized during a scheduled Enhancement verification to a successful deployment into production.

Lead QA Analyst 

Confidential

• Business Analyst
• Project Leader

Sr. QA Test Analyst

Confidential

• Continuously developed my knowledge of Jones SDLC and Change Management process while mentoring associates on my team
• Continued to train to increase my knowledge the industry standards Quality Assurance process and procedures, both internal and external to our current environment through my studies
• Identified and Communicate opportunities for System Lab environment improvement
• Financially justified and designed Mobile Lab for onsite System Verification.
• Continuously encouraged and facilitated relationship within IS and Business areas
• Coordinated test efforts between Microsoft dependencies in Business Division, in order to maintain a consistent and extraordinary level of productivity
• Strategic contributor in Root Cause analysis efforts through to resolution, independently and group efforts
• Conveys confidence in others’ ability by continuously creating a positive environment of encouragement
• Demonstrates courage and integrity, by raising difficult issues to leaders to ensure they were addressed, resolved, and promoted as Lessons Learned
• System Experience, Investment Industry knowledge, Extensive MS Office Suite experience, Quality Center, as Admin, Project Lead, QA Lead, and user, QTP (Quality Test Pro) Automation tool, VBScript, SQL, MS Project, Unix, Waterfall, and AGILE process, and procedures deployment.

Software System Administrator

Confidential

• Solidly demonstrated my responsibilities to support and lead the MS Office system support efforts in the absence of a Team Leader
• Developed methodology for the Groupware/Office System Support teams for new associates
• Followed firm SDLC and Change Management process for Unix and Microsoft project/enhancements
• Successfully developed and packaged, tested, and deployed Unix and Microsoft dependent software
• As Project Leader, I successfully lead a Cross Platform team, (the Branch Print Duplex enhancement), which saved the firm $1,844,336.00 the first year.
• Technical Lead for highly visible Applixware Replacement project for the North America Home Office environment.
• Developed standardized practices, Lessons Learned and testing standards for multiple enhancements and projects
• Cooperatively developed Training and Lessons Learned for first, second, and third level Helpdesk support team
• Created and Maintained highly effective communications and third level support for the first and second level Helpdesk, Business Analysts and their support areas