PROFESSIONAL SUMMARY:

• Salesforce Certified Application Developer (Dev 401) and Salesforce Certified Administrator (ADM 201)
• 9 years of professional IT Experience with strong Object Oriented Analysis, designing and programming technical skills including 8+ years of extensive experience in SalesForce.com CRM and Force.com platform with proficiency as a developer and administrator.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design, using the agile methodologies.
• Salesforce Certified Developer and proficient in test - driven, agile development.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks, and Events.
• Performed Validation Rules, workflows, e-mailservices and approval processes using customization & Salesforce.
• Experience in configuration of Single Sign On (SSO) and enforcing Organization wide security.
• Experience working across various SFDC implementations covering Service Cloud, Sales cloud, Service cloud for all partner portal, customer portal.
• Maintaining the Sandboxes (also includes Sandbox Refresh) required for Testing,
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration, and deployment of application to force.com platform.
• Experience in using salesforce Lightning components, lightning builder for salesforce1
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to salesforce custom objects, Junction objects, master-detail relationships, and lookup relationships.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Created various junction Objects and worked on different fields like Picklist, Formula Fields, Roll-up Summary. Created field dependencies between different fields.
• Worked on various Standard objects and created various custom objects with customized fields as per the project requirement.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, and Activities.
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Played key role in a gradual transition of company's applications from Salesforce Classic to Lightning.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules per the application requirements.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Involved in creating and customizing Email template and configuring them to the email alert within the work flow rule for a standard/custom object.
• Having Good Knowledge on Email Alerts, System Configuration, SOQL and SOSL.
• Moving Code from Sandbox to Production using Jenkins and Change Sets.
• Experience with Adobe Flash, Service Cloud, Sales Cloud, Lightning, and Chatter.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Well proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, design of Visualforce Pages, Apex Classes, Controllers &Triggers, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Extensively worked on Salesforce.com customization using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API.
• Experience in working with REST and SOAP API's.
• Proficient in creating lightning component stabs and visual force tabs.
• Proficiency in installing App Exchange applications.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers
• Experienced with the business intelligence tool to connect various databases and data migration through Tableau
• Experienced with Heroku developer tool and used it to scale user experience
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL and SOAP.
• Managed ongoing administrative needs of users including data cleaning using data.com, and trained new SFDC users.
• Excellent communication and inter-personnel skills.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.

TECHNICAL SKILL SUMMARY:

Languages : VS COBOL II, OS/VS COBOL, JCL, SQL, SAS, Cobol/390, REXX, VB.Net, IBM Cognos 10.2.2

Tools/Interface : SPUFI, CICS, TSO ISPF, QMF, File Aid, MQ, SAS EG 6.1, Oracle Toad

RDBMS : DB2

File System : VSAM - KSDS, RRDS, ESDS

Operating Systems:  MVS, OS/390, Windows

Hardware Platforms:  IBM Mainframe S/390, Z/OS

Online Transaction Processing Environment : CICS, CICS Web Services, CICS Transaction Server 3.1

Debugging Tool : Xpeditor, CEDF, Omegamon, TMON

Scheduler:  Tivoli Work Scheduler (TWS job scheduler)

Other Utilities:  File manager, Endevor, OPC, JCL utilities such as Sync sort, DFSort, ICETOOL,CA Workstation Web version

WORK EXPERIENCE:

San Diego, CA

Sr. SALESFORCE DEVELOPER/ADMINISTRTOR

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with Salesforce.com technical support team on a regular basis.
• Interacted with various business user groups and gathered the requirements for salesforce.com CRM implementation.
• Involved in Salesforce Application Development by selecting the appropriate applications as per the user requirement and customized to meet the requirements of the user and the functional needs of the organization.
• Developed Apex Classes, Apex Triggers, and Visualforce pages using Eclipse IDE with force.com plug-in.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Developed various Custom Objects, Tabs, Labels, Components, Visualforce pages, Controllers.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Worked with various Salesforce standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Created Custom Reports, Report folders for different users and profiles based on the organizational needs.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created Lightning components, Apps, Pages.
• Designed various types of email templates and used them for auto responses to customers.
• Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half- yearly sales.
• Maintained user Roles, profiles, workflow Rules, Validation Rules based on the necessity.
• Imported data into organization from Apex data loader utility and Data import wizard based on the Records to be imported.
• Worked as a Salesforce Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Integration of the Web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services also used SOAP API's.
• Worked on Sandbox Environment and Migrated code to the Production Environment using Migration Tools.
• Worked closely with Sales Operation team in the process of building Reports and Dashboards.
• Administered and performed application support for ADT Salesforce/CPQ Solution
• Investigated incidents touching all Sales-related applications, including: Telemar, Salesforce.com, CPQ (IBM Sterling quoting tool), Mastermind (billing system), and DocuSign

Environment: Data Loader utility, force.com IDE, Data Import wizard, Changeset, Apex classes, Triggers, Controllers, Web services, Email services, Security controls, Reports, Dashboards, Oracle CPQ.

Atlanta, GA

Sr. SALESFORCE DEVELOPER

Responsibilities:

• Implemented Apex Classes, triggers, Integration, Visual forces
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments
• Configured security and organizational hierarchy for sales for Salesforce implementation.
• Responsible for fund level portfolio analysis in an account for private clients.
• Managed process improvement, automation and integration of this reporting tool and recommend modifications / improvements to different Marketing modules and processes.
• Built custom Salesforce1 Lightning apps for different business groups in the organization and used salesforce lightning design system styles.
• Established RUP methodology for the project execution, Worked on data mapping.
• Lead Salesforce CRM applications application and integration design and development project
• Responsible for creating diagrams and work flow processes using Rational Rose and Swim lanes diagrams.
• Conduct annual Gap Analysis to determine the effectiveness and deficiencies in existing PMO process.
• Worked on JAD (Joint Application Design) as per the technical specifications of the application.
• Document and communicate SFDC administration SOPs and act as consultant to regional admins
• Involved in writing Test Cases, procedures, reports and approval of system release.
• Built Salesforce CPQ (Steel Brick) proof of concept to evaluate underlying technology.
• Created test cases and scenarios for Regression as well as Back-end, GUI and System testing. Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Interacted with testing and the development teams for the development and testing of the code.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Hastings, MI 

SALESFORCE DEVELOPER/ADMINISTRTOR

Responsibilities:

• Developed a Case Management Application Care Force which helps customers to log cases through web, phone and email. Capabilities include of account and contact management, activity management, entitlement and contract management, Case management for email and call, Operational reporting, dashboards and user administration.
• Performed Administration tasks such as managing Accounts, Contacts and cases, setting workflow.
• Customized salesforce.com User Profiles by setting standard and custom objects layouts, Custom Apps, Field-level security, Permission sets for client services and marketing.
• Developed custom objects, Tabs, Entity relationship data model, Record Types and assigned to user based on the division of business.
• Created page layouts, search layouts to organize fields, custom links, related links and other components on a record detail and edit pages.
• Implemented workflows for field updates and email notifications and validation rules wherever necessary.
• Worked in different sandbox for development and testing, and involved in migrating the code to production instance in installments using change sets.
• Good Understanding in working with Force.com REST and SOAP API's.
• Ability to analyze requirement, determine, document and communicate the design/development approach to meet the requirement.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Administrated, Configured maintained salesforce.com application user profiles, roles, assigning permissions, generating security tokens, Validation rule, and Upgrade installation.
• Defined objects and field level security for different profiles.
• Used force.com developer toolkit including visual force pages, Apex classes, Apex controllers and Apex triggers to develop custom business logic.
• Used Apex data loader to migrate data such as accounts, campaign from legacy system ACT. Configured user Roles, profiles, sharing setting, Organization wide defaults (OWD) based on updated hierarchical requirement.
• Designed and developed User Interface of application modules using HTML, Java script, J Query and Angular JS.
• Environment: Apex language, Force.com platform, Visual force (pages, controllers & components) Web services API, Workflow and approvals, security control, page layouts, HTML, CSS, Java script, Reports and dashboards, Eclipse IDE plug-in, Windows XP.

Confidential

SALESFORCE ADMIN

Responsibilities:

• Developed Apex classes, Custom, Extension, List controllers and Apex Triggers for customizations on Campaign, Contact and Interaction objects.
• Written SOQL, SOSL simple and relationship queries in the Apex classes, triggers and Batch classes.
• Followed best practices in writing Apex triggers, Classes to avoid governor limits and used object oriented patterns to separated service and business logic.
• Written Apex unit test classes to achieve minimum 75% for code coverage to migrate code to production, used annotations like @isTest, @test Setup to setting up common test data.
• Developed complex Visualforce pages using visualforce components like Page Block, Page Block Section, Action Function, Action Support, Data Table, Repeat components, implemented AJAX functionality using action function and action support components.
• Used Java Script remote actions to reduce view state by calling Apex methods.
• Enabled and customized communities for the internal and external users to enable self-service to the customers.
• Created and managed Role Hierarchy, custom profiles and public groups.
• Worked with various salesforce.com CRM objects like Accounts, Leads, Opportunities, Cases and Reports and Dashboards.
• Written complex custom validation rules, formulas fields, assignment rules, escalation and Owner & Criteria-based sharing rules.
• Experienced in creating Visual Work flows for automation in Sales and Service Clouds.
• Developed Visual Flows, Workflow rules, Workflow Approvals, email alerts and field updates for business process.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and Lead generation statistics.
• Created Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Used the sandbox for developing, testing and deploying code to various sandboxes using Change Set and Force.com Migration tool.
• Environment:Salesforce.com, Apex classes, Visualforce pages, Triggers, Web Services, Flows, Workflows, Sandbox Data loader, Demand tool, Communities, Workflows, Approval process, Communication Templates, JavaScript, J Query, HTML, AJAX, CSS, Force.com IDE, Oracle, Windows XP.

Confidential

SALESFORCE BUSINESS ANALYST

Responsibilities:

• Interacted with various business analysts, analyzed the requirements and developed the data model to suit complex business needs.
• Created vision, scope, and use case documents, business process models, use case diagrams, activity diagrams, and state chart diagrams.
• Interfaced with business users to prepare and update Business Process Requirements (BPR).
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Designed, Implemented and deployed the Page layouts, Custom tabs, Components, and S Control to suit the needs of the application.
• Used custom buttons and links to enhance the user interface and make data easily available for the end users
• Performed integration testing to integrate different modules together.
• Worked closely with testers to identify bugs in the application and fixed the bugs identified during testing.
• Used data loader to load the data from CSV files on to Salesforce.
• Used complex validation rules, cross object formulae, lookup rules, workflows and dynamic approval processes to implement business logic.
• Imported data into custom objects from various sources using Data Loader.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Enhanced many existing logics to improve the process flow.
• Used Sandbox for developments, testing and migrated the code to production instance after UAT testing using change sets.
• Created various reports and setup reports folders to authenticate user based on their profiles (Permissions).

Environment: SFDC platform, Apex Language, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Business Objects Architect / Developer

RESPONSIBILITIES:

• Spearheaded the Business Objects 6.5 to XI 3.0 migration project. Designed and implemented the roadmap for migrating Business Objects the deployment from 6.5 to XI 3.0.
• Interacted with users and Gathered, addressed business and technical requirements; translated business requirements into technical requirements and specifications.
• Created scripts for Oracle Tables, Indexes, Users, Roles, views and Stored Procedures and Functions using SQL, PL/SQL.
• Provided technical assistance/support to analysts, business community and responded to inquiries regarding errors, problems, or questions with programs/interfaces.
• Prepared operation instruction manuals to business users.
• Set up best practices for all Business Objects development and administration.
• Prepared Test Data and Validated programs and the reports against the oracle 9i database.
• Created, and optimized Business Objects Universes for Financial, Procurement and Fixed Assets using Designer.
• Performed Administrative tasks like Setting up user profiles, assigning rights and privileges for groups, setting up Categories using Central Management Console.
• Created Financial, Procurement and Fixed Assets reports and Xcelsius Dashboards.
• Created HR Reports like Grant Certification, Leave Accruals, W2 Audit, Payroll, CIGNA, Retirement Projections, and Pension Enrollment etc.
• Use advanced Business Objects techniques to present data including contexts, drill downs, hierarchies, advances functions, predefined conditions, and prompts.
• Tuned Universes, created Contexts and Aliases for resolving Loops, Fan Traps, Chasm Traps, and checked the Integrity of the Business Objects Universes.
• Implemented Security Features of Business Objects like row level, object level and report level to make the data secure
• Created Indexes and Summary tables for improving the performance of reports.
• Designed and Developed Data marts using Star Schema and Snow Flake Schemas.

Environment: Business Objects (Designer, Desktop Intelligence, Central Management Console, Web Intelligence, Xcelsius, Websphere), Windows 2003.