SUMMARY:

• Over all 10 years’ experience in Quality Assurance with extensive experience implementing QA processes and methodologies of which 4 years of experience as QA Lead related to banking, financial services, manufacturing, and Confidential domains for web based applications, provide project estimation, set project strategy, facilities status meetings with the business line, create QA test plans and manage on - shore/off-shore resources.

TECHNICAL SKILLS:

Tools: Oracle E-Business Suite, CRM, HP Quality Center, HP ALM, Test Director, IBM Rational Clear Quest (DTS), JIRA, JAZZ, BUGGIT, BUGZILLA, EAST Tracker, PRISMY (Toshiba Defect Tracking System), SharePoint, Lotus Notes, MS Outlook

Technical: Windows, WinSql, Java, .Net, MS SQL, Siebel, OracleFunctional: Analyzing Requirement Documents, Gap Analysis, Design Documentation, Functional Specification, Risk Assessment, Change Control Requests, User Acceptance Testing, Regression Testing, Integration Testing, Black Box Testing, SQL Querying, Test Cases, Test Plans, Test Strategy, Bug Tracking, Defect Resolution, Reporting

Methodologies: SDLC, STLC, Waterfall, Agile

Industry: Banking and Financial Services, Wireless and Wire-line Telecom, Manufacturing, Health

PROFESSIONAL EXPERIENCE:

Confidential

QA Test/UAT Lead

Environment: ALM, Trust 3000, Windows XP/2000/NT, Java - Web based

• Performed analysis of complex business process/user stories and executed functional and data integrity test cases.
• Utilized technical and functional knowledge of applications and enterprise standards to evaluate and resolve complex testing risks/issues and managed through resolution.
• Partnered closely with SME’s and Business partners to develop test strategies, end to end (integration) strategies and acceptance criteria.
• Acted as a UAT/Test lead in the creation, preparation, and conduct of quality assurance reviews and the development and execution with testing of test plans and test scripts.
• Planed and directed quality assurance schedules and assignments and monitored project status in comparison to cost/time projections.
• Facilitated research and assisted in making recommendations for improvements in application performance management test strategy.
• Served as a mentor to less experienced staff, and assisted in the development of testing skills for all team members (onsite and off shore).
• Provided communication to project stakeholders in scoping and sizing work efforts.
• Experience with various types and levels of testing (e.g., unit, smoke integration, system, regression) and Test planning and execution is done in ALM
• Coordinated functional, regression testing efforts as well as coordinating with automation and business teams (UAT) and defined test strategies, test plans, test cycles and test execution timelines with effective collaboration across, project teams, vendors and business teams at all levels for planning, issue identification and resolution, risk mitigation and production implementation.
• Developed testing documents and leads meetings and/or presentations to communicate risks, change controls and testing decisions or recommendations.
• Experience tracking and reporting testing progress, key metrics and issues and follow-through on resolving project, application, testing and environmental issues

Confidential

Senior Quality Analyst

Environment: EBS Oracle 12 R, SQL Developer, Oracle 12.13, Jazz (IBM Tool), Windows XP/2000/NT, Agile, XML Message Testing, Java - Web based,

• Coordinated with Business Analyst's and developers regarding issues with requirements, functional/user acceptance testing.
• Worked with Business Systems Analyst and Developers to create Integration and Regression test plans, test scripts and execution for the EBS Purchase Orders, Contracts, iProcurement, iExpenses AR,AP,GL, Inventory, Cash Management and Order Management modules.
• Managed the Testing Life Cycle for the Oracle EBS suite and Legacy Apps including defect management and test results reporting.
• Used Jazz Tool (IBM Tool) for requirements management, planning, scheduling, and running tests cases and defect reporting
• Reviewed the business, functional and technical requirements for the new and existing product features
• Identified the gaps between the Business requirements and provided the necessary feed back
• Tested user stories in 3 week sprint based on agile scrum methodology and involving in daily scrum meetings in Agile comprising Sprint planning meeting and Retrospection meetings.
• Participated in daily scrum meetings and provided daily and weekly summary reports of testing progress and problems found/fixed.
• Worked closely with the neighboring teams to coordinate module integration and end to end testing.
• Lead a fast paced project - Bio Therapy project individually
• Involved in User Acceptance testing by collaborating with Business Users to provide the necessary test data and ensure acceptable range for test results and performance gets communicated to the appropriate testing teams.
• Managed and Tracked the defect management process throughout the project
• Worked with developers in resolving issues in test environment and defects while application under test in Agile environment
• Involved in Database Compatibility testing to make sure that the application is compatible when database is upgraded.

Confidential

Senior Quality Analyst

Environment: ALM, Oracle E-Business Suite 11i, SQL Server, Order Entry and Triumph, Agile

• Attended the Business and Functional Requirement Document review meetings conducted by BA team to better understand the application functionality to create the Test Scenarios
• All the Test Cases were created and executed in Test Plan and Test Lab modules using ALM
• Involved in formal and informal Peer Review meetings to discuss the Project Test Plan documentation.
• Extensively involved in weekly/daily Defect Review and Test Execution Status Meetings to discuss/explain the defects with development team.
• Reviewed the complete testing against the defined entry criteria.
• Extensively performed smoke testing, functional and regression testing.
• Executed test cases under integration and facilitated with my test cases for user acceptance testing team.
• Worked with developers in resolving issues in test environment and defects while application under test in partial Agile environment.
• Reported defects to the development team and tracked defects using ALM.
• Wrote SQL queries for Database testing (End to End Testing) and was also involved in performing Back-End Testing by writing SQL queries to extract the data from SQL database.
• Involved in database compatibility testing to make sure that the application is compatible when database is upgraded.
• Mapped requirements to test cases in Quality Center to generate the Requirement Traceability Matrix (RTM).
• Performed end-to-end testing on the release version of the software application and manually executed test cases for batch applications.
• Performed regression testing to verify that bug fixes did not break some other parts of the system.
• Facilitated daily status and defect reports to QA Manager, Project Manager, and Business line and development team.

Confidential

Quality Analyst Lead

Environment: IBM Rational Clear Quest (DTS), HP Quality Center, MS SharePoint, Winsql, IBM Lotus Notes, SnagIt (Windows screen capture Utility), ACAPS (Automatic Credit Application Processing System), DBAT (Backend decision based system) and Hogan (Mainframe), ALM.

• Ensured that quality processes are carried out through all phases of the software development lifecycle by initiating the test planning activities for test case design and lead the team to hold review meetings, ensure the review comments are incorporated.
• Lead project to create a single, stream-lined experience for requesting deposit and consumer credit products over the web and phone channels in order to maximize application completion rates, provide efficient application taking capabilities, and provide/capitalize on cross selling opportunities that ultimately result in more booked accounts.
• Understood business requirements and business operating processes/procedures in order to guide development of effective deliverables that fully test impacted business and operational groups.
• Prepared detailed test plan, test scripts and test cases by understanding the business logic and facilitated walk thru with test team and business line.
• Prepared the production validation documents for the team to follow after the deployment to production.
• Met with the IT Project Manager on a daily basis and provided project updates and critical issues.
• Provide input on potential risk to the project to the IT Project Manager and suggested how to overcome the issue.
• Created Accounts from A application using DDA, and validated these accounts at the backend using Hogan Mainframe sessions.
• Executed end-to-end test cases to validate that application data is being passed to the backend and that accounts are booked properly. This testing will include validation of fields in ACAPS and Hogan as well as validate applicant’s eligibility to apply for the product.
• Established resource planning, scope assessment, testing framework, communication plan, reporting metrics and defect reports.
• Managed and lead multiple QA teams across different platforms including Backend Mainframe System, Middle Tier Systems and Front End Java and .Net Based Systems.
• Directed development team to create a suite of test data that fully exercise the data validation and actual functionality.
• Expertise managing offshore QA team and assigning test responsibilities.
• Provided status reports to the QA manager, IT Project Manager and stakeholders.
• Mentored and coached QA test team to ensure tasks are completed on time.
• Conducted walkthroughs for the evaluation of the test plan with the QA Manager, Business line and development team.
• Using HP Quality Center, reviewed defects and set priority and reviewed with the test team and developers.
• Coordinate effort and work with business and IT team members in all phases of User Acceptance testing (UAT) to create deliverables.
• Generated detailed metrics (Test Case Productivity, Test Execution Summary, Defect Metrics, and Test Execution Productivity) for senior management.
• Interacted actively with the automation team to research and prioritize other areas of the product for automation. Responsible for creating test case templates to facilitate mapping of manual test cases to automation test scripts.
• Managed multiple projects simultaneously with specific instructions with high efficiency in very tight time schedules.
• Bridge any gaps and differences between the testing team and the management and form a clean two way interface channel.
• Expertise with SQL queries for backend testing, comparing the data and validated database.
• Prioritized test cases to meet the project milestones and ensuring business requirements and expectations are met which optimized the testing effort.

Confidential

Senior Quality Analyst

Environment: PeopleSoft CRM (9.0) Sales, IT Helpdesk and Support, HRCS (8.9/9.0), People Tools 8.48, Linux, Oracle 10g, HP Quality Center 9.2, MS-Office 2003,Jira, Java

• Prepared the master test plan (MTP) and initiative test plan (ITP) for this merger project.
• Defined entrance and exit criteria for the testing approach.
• Identified the test objectives, test scenarios based on the project related docs.
• Defined the test case development strategy and test repositories for development of test cases.
• Participated in status meetings to report issues. Communicated with developers through all phases of testing to prioritize bug resolution using Quality Center
• Used Quality Center to store all testing results, metrics, implemented Test plan Document, created Test Cases, Defect Tracking & Reporting.
• Conducted review meetings on business, functional and technical documents for the business users.
• Developed the strategy for the traceability of business requirements to test cases in Quality Center.
• Identified the in-scope, out-of-scope, assumptions, constraints, dependencies and joint testing efforts across the multiple groups for the project.
• Extensive participation in Defect Review Meetings and ensured testing process is properly implemented and bugs are retested after the new build is received into integration.
• Worked closely with the business analysts, developers, and database architect in identifying the outstanding issues in user requirements and specifications.
• Expertise in generating the daily defect detailed report using Quality center for the other project stake holders, QA manager and Project Manager.
• Updated JIRA for execution cycles to generate weekly status and requirements mapping and performed regression testing for different builds and documented issues in JIRA for Defect Review Meetings
• Coordinate User Acceptance Testing (UAT) activities and helped them in creating test data
• Responsible for complete QA Sign-Off’s on the project applications.

Confidential

Senior Quality Analyst

Environment: Quality Center, Oracle, Samson, Java 2.0, VB Script, Windows NT, J payment.

• Analyzed user requirements and specifications and develop test plans and test scenarios.
• Conducted Review of Business Requirement Documents and the Functional Specifications.
• Developed test scripts covering the Business Requirements and documented in Quality center
• Conducted review of test cases with Business and the Development team to identify the missing test scenarios
• Executed the test scripts in Test lab and documented the defects
• Involved in daily meetings with the technical managers and development test leads regarding the schedule, resource management and activities tracking.
• Co-ordinated with the off shore team for the project updates, work assignments and daily activities for testing on daily basis conference call.
• Worked closely with the Business Analysts, Developers, and Database Architect in identifying the outstanding Issues in User Requirements and Specifications.
• Generated weekly Status Reports to the team manager & participated in weekly status meeting with Team members, Team managers, Business analysts & Technical team
• Designed and tested online CCP/ECP payment process through JPayment.
• Tracked/monitored resolution of Test defects and results for management, categorized issues and created/distributed defect reports (metrics)
• Participated in Defect Triage meetings with Development team and testing team and prioritize them accordingly.

Confidential

Quality Analyst

Environment: People Soft, Kenan Billing System, Quality Center, and Oracle

• Designed and developed test plan, test procedures and test cases using Quality Center based on the use cases, requirements and functional specifications.
• Designed and developed scenarios for simultaneous testing for users having different privileges to perform various tasks.
• Performed functional, regression and user interface testing in PeopleSoft Billing Application.
• Identified the problems, prioritized them and communicated the bugs to the developers using bug tracking tool Quality Center 9.0.
• Used Kenan Billing system for installing residential and business billing accounts.
• Involved in installation of new orders, change orders, move orders, disconnect and reconnection of orders.
• Used Peoplesoft a CRM application for retrieving address and account numbers of the customers.
• Provided daily status to Performance Manager daily by sending excel spread sheet of all work and issues found each day.

Confidential

Quality Analyst

Environment: Test Director 8.2, Jack Track, SQL, Oracle, Windows, CSM, QTP

• Executed test cases according to Confidential proven implementation strategy and methodology.
• Involved in testing and conversion engagements of billing, point of sale, inventory, and fraud.
• Involved in Production validation testing (PVT).
• Used Test Director as a management tool for systematic control over the testing process.
• Defect tracking is done through Jack Track to add, review, repair and analyze defects.
• Involved in manual testing of the test scripts and maintained the test log.
• Executed upgrades for TDMA Blue Confidential to GSM Orange Confidential and performed ESN changes for Blue converted subscribers.
• Added additional features to those particular BANs and tested the functionality accordingly in the CSM Application.
• Designed and developed automation test scenarios and test scripts using Quick Test Pro to perform Regression and Functional testing.