SUMMARY:

• Over 7 years of experience as a QA Analyst / Test Engineer in all phases of software lifecycle, developing Test Cases
• Test Plan, manual testing using HP Quality center (QC) and Automation test scripts using HP (Mercury) Quick Test Professional (QTP) and performance testing in HP LoadRunner in Client/Server, Windows, UNIX/Linux, Web Services and Web based applications.
• Knowledge on Quality Standards like ISO, CMMI levels.Good experience in healthcare, Financial, Supply Chain management, Insurance, and Telecom Billing sectors with strong Business and Functional understanding.
• Excellent understanding of Software Development life Cycle (SDLC) and importance of QA in Development/ Enhancement and Maintenance of software applications.
• Expertise in Manual and Automated Testing in different testing methodologies like Agile, Scrum, Waterfall etc.
• Extensively worked on ETL testing using Informatica and generated reports using Oracle Business Intelligence and Enterprise Edition (OBIEE) - Reporting tool.
• Tested webservices, XML, WSDL using SoapUI tool. Modified end points when we worked on different servers and different versions of Web Services.
• Tested WebServices, providing required input data to request XML and validated response XML
• Good experience in QTP - VB Script programming, developed reusable functional libraries which are used in different scripts. Good experience in handling custom objects, exception handling/Recovery Scenarios in QTP and also familiar with String functions, Date functions, Math functions and other related QTP functions.
• Developed test cases for Regression, and Data Driven tests using automated test tools. Working experience with on site and off shore team based on the schedules.
• Good working experience using Test Director / Quality Center, Rally, Clear Quest, Jira, Bugzilla bug tracking tools.
• Experience using different Frameworks like Hybrid, Keyword and Data Driven frame works in QTP, and extensively worked on Scripting using Shared Object repository and Descriptive Programming.
• Good experience in handling custom objects, exception handling/Recovery Scenarios in QTP and also familiar with String functions, Date functions, Math functions and other related QTP functions.
• Utilizing Dictionary object in QTP, Maintaining Test data in Excel files and Importing Excel files from Resources module in Quality center to QTP data table and read the values based on the functional requirement.
• Hands-On experience in Performance testing tools like HP LoadRunner (VUGen, Controller, Analysis), Performance Center and JMeter.
• Expertise in executing VUGen scripts in Load Runner for Performance, Load and Stress Testing using Controller in Load Runner and generated reports using the Tested tool in Load Runner. Used Performance center for Load testing.
• Knowledge of performance bottlenecks, end-to-end performance, and web performance measures like server response time, throughput and network latency.
• Hands-on experience in Black box Testing, White box testing, Unit Testing, User acceptance testing, Functional, Integration, GUI, System, Usability, Regression, Performance, Security, Stress Testing and backout testing.
• Participated in requirement review meetings, analyzing requirements, developing test plan and test cases, Requirement Traceability Matrix, Defect management, Reporting and tracking.
• Good knowledge in VB, C, C++, HTML and Java scripting languages.
• Proficiency in Structured Query Language (SQL), Joins, PL/SQL stored procedures & Triggers.
• Experience in preparing Test data by retrieving data from Relational Databases Oracle, MS-SQL.
• Have good working experience in UNIX, shell scripts, Python scripts and ftp using WinScp.
• Good Analytical, Interpersonal and communication skills. Result oriented, committed and hard working with a quest to learn new technologies and undertake challenging tasks.
• Highly motivated, self-starter able to work independently and collaboratively within a diverse technical team.
• Skilled using Testing tools such as HP Quality Center, HP QTP, Selenium, VB Scripting, Webservices testing using SOAP UI, LoadRunner as well as reporting tools such as Crystal Reports.
• Advanced skills in developing Business Intelligence tools using MS EXCEL. Excellent presentation skills using MS Word, PowerPoint and Visio.
• Extensive PC hardware installing/troubleshooting and LAN networking/routing experience.
• Excellent team player, Good leadership qualities, excellent written and verbal communication skills, good interpersonal & analytical skills, Self-Motivated and organized, willing to learn new technologies when required.

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/00/NT/XP, MS-DOS and UNIX (HP-UX, Sun Solaris).

Testing Tools: Quick Test Professional ( QTP ), LoadRunner, Test Director, WinRunner Quality Center, IBM (Rational) Test Manager, JIRA,SoapUI Clear Quest, Bugzilla.

Languages: C, C++, Java, Visual Basic (VB), TSL, SQL, HTML, XML, Java Script, JSP, VB Script, Visual source safe

Databases: Oracle 9, 10, 11, MS SQL Server, Sybase, and MS Access

Tools: SQL * Plus, Toad, Microsoft Office Suite, WS FTP Pro, WinSCP

App/Webservers and other tools: HTML, XML, WebLogic Server, WebSphere, SoapUI, WebServices, SAP Adobe Flex and Adobe AIR, Informatica, Teradata, (ETL, Data warehouse)

PROFESSIONAL EXPERIENCE:

Alpharetta, GA 

Sr. QA Analyst

Responsibilities:

• Developed Test Plan and Test Cases for e-bill, call rating based on the user stories (functional and
• technical requirements), based on the solution requirement specification (SRS) documents from
• Business analyst and technical design documents from Developers. Extensively used HP-ALM to write test cases, track the testing, report and track defects.
• Attended sprint plan meetings to review the requirements.
• Maintained issue trackers to track requirement and business clarifications.
• Involved in manual testing of the application and tested the billing functionality, customer communication, and decision and search engine as well as IVR.
• Tested billing adjustments based on the universal service order codes (USOCs), feature codes and plans.
• Tested billing calculations based on multiple plans / features like text messages, downloading files etc.
• Involved in webservices testing using SOAPUI.
• Worked on Oracle Database and reviewed the mapping document and developed test cases for ETL testing.
• Experience in testing the process of extracting Meta data from sources and targets, transform and load the data into Target systems.
• Worked on generating reports using the Business Intelligence (BI) Tools and knowledge of BI Architecture.
• Developed automation test scripts for Quick test professional.
• Data Driven Testing using parameterization in Quick Test Professional (QTP) to test the application with different sets of data. Executed SQL queries, joins and stored procedures.
• Conducted Unit Testing (Module Testing), Integration Testing, Regression, Smoke Testing, Sanity testing and UAT.
• Conducted End to end testing of applications with several external teams.
• Interacted with performance testing team to provide the functionality of application to help them build performance test plan. Prepared test data for performance testing.
• Executed VUGen scripts in Load Runner for Performance, Load and Stress Testing using Controller in Load Runner and generated reports using Analysis tool in Load Runner.
• Performed Smoke Testing, Security Testing, GUI Testing and User Acceptance Testing.
• Member of the User acceptance Testing Team, wrote Enhancement Requests and worked with the perspective of the user.
• Coordinated with developers to fix the bugs and conducted Functional (Positive and Negative), and Integration Testing.
• Participated in weekly meeting with the management team and walkthroughs.Interacted with Amdocs to resolve critical defects.
• Worked extensively with offshore teams.
• Involved in different Walkthroughs, meetings with the Business Analysts, Technical team.

Environment: UNIX Shell Scripts, Quality Center, HP-ALM, J2EE, JRE7, JMeter, SoapUI, JIRA, .NET testing, LDAP, JSP testing, PEGA, IVR, Windows XP 32 bit Version, Java, Oracle, SQL, QTP.

Scottsdale, AZ

Confidential

Responsibilities:

• Working in Agile development environment and participated in the Test Plan and Test Strategy creation. Developed Test Plan and Test cases based on the user stories (Functional requirements) using the
• HP Quality Center. Extensively used Quality Center for test planning, bug tracking and reporting. Uploaded Business requirements, test scenarios, test cases and defects to Quality Center and SharePoint.
• Attending sprint plan meetings every two weeks to review the user stories and daily SCRUM meetings.
• Keep track of the new requirements from the project and estimate the project future requirements.
• Developed and maintained strong knowledge of business/products, systems, and quality assurance procedures and methodologies.
• Participated in developing test strategies, procedures and performed Risk Analysis.
• Developed detailed test plans/matrices that satisfy all required project test conditions.
• Detected Defects, Communicated to the developers using Bug Reporting Tool and Tracking the defects using Quality Center.
• Executed the efficient testing of new or enhanced systems to validate processing in accordance with approved business specifications and test plans.
• Provided communication, Test documentation, required training and support for QA Services and User community.
• Extensively worked with VB scripting by using Quick Test Professional (QTP).
• Prepared Test Cases for GUI application. Developed test scripts for Data driven testing using parameterization in QTP by using Excel sheet for test data and Database Queries based on the functionality.
• Utilizing Dictionary object in QTP. Maintaining Test data in Excel files and Importing Excel files from Resources module in Quality center to QTP data table and read the values based on the functional requirement.
• Converted manual test scripts to automation test scripts in Quick Test Professional, enhanced the scripts by adding user-defined functions. Automated test scenarios for GUI, Functionality, Integration, Database, Boundary, Security and Regression Testing using Quick Test Professional
• Prepared test scripts using Quick Test Professional with checkpoints using regular expressions for handling windows with different names.
• Actively involved in functional, unit and integration testing in agile methodology. Worked on QTP hybrid framework (Data Driven), identifying the functional areas and created different functions to make the scripts reusable in Quick Test Professional (QTP).
• Tested WebServices using testing standards like validating XML, WSDL and SoapUI.
• Validated request and response XMLs of WebServices using SoapUI Tool to debug the issues.
• Performed extensive Black-box testing. Designed Stored Procedures to extract and manipulate data from the back end database using SQL Queries.
• Involved in ETL testing, executed SQL queries to validate the data in target database and familiarity with fact tables, dimension tables, star schema and snow flake schema.
• Generated reports using OBIEE ( Oracle Business Intelligence and Enterprise edition)
• Using Business Intelligence tools, involved in testing pivot-table to make sure the data is sorted, validating count, and totals, average of the data stored in the table.

Environment: SAP SCM 5.0 / 5.1, Quality Center 11.0/ ALM, QTP 11.0,UFT, Windows XP 32 Bit Version, Java J2EE V6.0, SQL, Oracle 11g, Sun Solaris 10, MS Office 2007, SOAP UI 4.0, TOAD 10.6, ETL Tool Informatica, LoadRunner, OBIEE Reporting tool, Web Logic application server.

QA Analyst

Responsibilities:

• Facilitated testing and coordinated with dev teams in the creation of test cases and executions .
• Develop and create test cases according to the gap and requirements of 4010/5010 transactions for unit, system and user acceptance testing.
• Operational support end to end for 837(P+D+I) FFS)( Encounters and Xovers ), 276,277, 277U , including troubleshooting with state and internal teams .
• Operational support for claims loading and adjudication for Medicare Crossover files, Institutional Part A and Professional Part B , and analytical comparison of all Intuitional Xover PartA claims DRG codes between Medicaid and Medicare.
• Coordinate activities involved in various testing phases.
• Coordinate ongoing application support with the various technical areas to ensure continued application/process usage and success.
• Updating knowledge transfer mechanism of both HIPAA 4010/5010 transaction set and ICD-10 initiatives.
• Analyzing the current set of reports, related processes and identified all relevant data elements.
• Established and followed sign-off procedures from business customers / Subject Matter Experts (SMEs) on the testing /requirements.
• Ensured traceability of all test deliverables back to the Scope
• Derived all activities associated with Requirements and Testing analysis
• Proactively identified areas of need by interviewing, asking questions, probing at potential gaps in the requirements, prior to formal signoffs.
• Maintained requirements and testing documents throughout the project life cycle.
• Facilitated the communication and understanding between business and IT staff and between business needs and systems/technology options
• Worked closely with technical staff, e.g., designers and developers, to help determine the best solution balancing business needs and technical aspects
• Directed/participated in the testing phases including development of test conditions, scenarios, test plans, expected results, execution of testing for system integration testing and Business Acceptance, as appropriate; working with Business Customers, Designers/Developers and end customers to achieve these results.
• Ensured outstanding issues/action items are Tested and resolved in a timely fashion and Insured appropriate change control processes are followed.
• Promoted and participated in usability testing.
• Coordinated UAT and system tasting activities.
• Writing Unix Scripts. And Conversion of FTP related tools and technologies.

Environment: UNIX Shell Scripts, Quality Center, Windows XP 32 bit Version, Java, Oracle, SQL, QTP.

Waltham, MA

QA Consultant

Responsibilities:

• Tested the current set of reports, related processes and identified all relevant data elements.
• Tested the mapped data elements along with the associated business rules in the requirement's template using Use-case and Use-case diagrams.
• Established and followed sign-off procedures from business customers / Subject Matter Experts (SMEs) on the requirements.
• In liaison with team for all HIPPA compliances.
• Extensively worked on ICD9.
• Assisted the business customer in articulating the vision for the project; both current and future needs, that can be easily communicated to the IT team
• Ensured traceability of all deliverables back to the Scope.
• Derived all activities associated with Requirements and Testing analysis.
• Proactively identified areas of need by interviewing, asking questions, probing at potential gaps in the requirements.
• Experience creating mapping documents for FACETS 5.1 applications for rate sheets from Web to ODS.
• Maintained requirements and testing documents throughout the project life cycle
• Facilitated the communication and understanding between business and IT staff and between business needs and systems/technology options
• Worked closely with technical staff, e.g., designers and developers, to help determine the best solution balancing business needs and technical aspects
• Directed/participated in the testing phases including development of test conditions, scenarios, test plans, expected results, execution of testing for system integration testing and Business Acceptance, as appropriate; working with Business Customers, Designers/Developers and end customers to achieve these results.
• Experience testing UB-04 and HCFA paper claims scanned through OCR and ensuring that they pass BC level validation .
• Ensured outstanding issues/action items are Tested and resolved in a timely fashion
• Insured appropriate change control processes are followed
• Promoted and participated in usability testing
• Reviewed user training materials and procedures for accuracy in reflecting system functionality
• Participated in the implementation planning activities to identify transition from the current system to the new system, roll out issues, organizational issues, etc.
• Participated in the Project Phase End Reviews
• Delegated the Provider Communities and Trading Partners to ensure that HIPAA transactions pass the EDI gateway and interpret technical difficulties into simple language.
• Performed connectivity test for 270/271 transaction of the HIPAA 5010 version, transactions focused on were 270,271,276,278,834, 835, and 837.
• Worked Extensively with Inbound 837 I and 837 P, 835s (Out bounds) claims processing systems
• Personally involved in developing Test Cases, Test Execution, Defect Reporting and Risk Analysis (where required), and Regression Testing
• Worked in Agile development and attended sprint plan meetings every two weeks to review the user stories.
• Designed client walk-through documents for new CRs & identify the regression cases.
• Provided upper management with weekly, daily, and hourly project status updates as and when required.
• Extensively involved in developing and completing Black-Box testing as required
• Converted manual test scripts to automation test scripts in Selenium.
• Worked closely with developers and Business teams in resolution of technical issues.
• Involved in testing the backend Database; retrieved the data from the tables using SQL Queries.
• Developed Manual, Automation and Performance Test Plans, Test Cases, Test Scripts.
• Tested all the applications in Dev, Systest and Production environments.
• Participated in RTM - Requirement Traceability Matrix / Test case Walkthroughs and defect report meetings periodically and provided the metrics to upper management.

Software tools used: TIBCO, EDI X12N 4010,Visio, Agile, Rational Suite (RUP, UML with Rational Rose, Rational Requisite Pro, Rational robot), Oracle, WindowsNT/2000, MS Project.

Alpharetta, GA

Confidential

QA Analyst

Responsibilities:

• Developed test cases and performed manual testing for each system build for POS, e-commerce apps.
• Performed Backend Testing and ensured the authentic retrieval of the data from the database.
• Parameterized key elements to verify the Database Integrity.
• Conducted Regression Testing on various builds of the application and reported the defects to the developers using Quality Center for the bug fixing and tracking.
• Performed GUI Testing by creating GUI checkpoints to verify the functionality of the GUI objects using QuickTestProfessional.
• Tested SAP SD - Sales and Distribution module to validate the data and reports.
• Used Actions and Re-usable Actions in QuickTestProfessional, for designing the Automation test scripts.
• Extensively worked with VB scripting and Descriptive programming by using QuickTestProfessional.
• QualityCenter was used to track defects and reported to development team.
• Developed base line scripts for testing the future release of the application using QuickTestProfessional.
• Script enhancements and Data Driven Testing were implemented with QuickTestProfessional.
• Enhanced Test Scripts using user defined functions (Function libraries) in VB script.
• Involved in entire QA Life Cycle, which includes Test Designing and Execution of the entire QA process and documentation of Test Plans, Test Cases, Test Procedures and Test Scripts.
• Analyzed the specifications in the User Requirements Document, Functional Specifications and
• Technical Requirement Documents to prepare Test plans.

Environment: C# .net, VB Script, Oracle, SQLPlus, SAP SD module (Sales and Distribution), XML, QuickTest Professional (QTP), Quality Center, MS Office, Adobe Flex.