SUMMARY:

• Manage and delivers software quality projects on - schedule and within budget by working with developers, business analysts, and project stakeholders in team oriented, non-adversarial style.
• Possess unique combination of technical skills and experience with superior verbal and written communications.
• Team leader that operates well in cross-team paradigm or agile environment and brief management and clients clearly, concisely, and with confidence.

TECHNICAL SKILLS:

Functional Expertise:  Software Quality Assurance, Requirements Analysis, Test Plans, Test Cases, Performance and Load Testing, Regression Testing, Integration Testing, End-to-End Testing, Functional Testing, Ad-Hoc Testing, Automated Test Tools, Web Testing, Cross Browser Testing, Localization Testing, User Acceptance Testing, Mobile Application and Mobile Website Testing, Release Management, Source Code Control Repository Management and Implementation, Database Administration, Database Design, System Administration, Programming, Team Lead, Project Management, and Software Quality Assurance Manager

Operating Systems & Utilities:  UNIX, LINIX,RHEL-4,RHEL-5 (LAMP stack), HP-UX 9.x, 10.x, 11.x, AIX 3.x, 4.x, UNIX shell scripts (Korn shell, BASH), Perl, awk, sed, make, curses, PVCS Version Manager 5.1 & 6.0, SCCS, RCS, Perforce, SourceSafe, VMS, VM/SP, REXX, Windows 2008 R2, Windows 2003 R2,Windows 2008, Windows 8, Windows 7, Windows XP, Perforce, Norton Ghost, VM Ware, Microsoft’s Word, Excel, Project, PowerPoint, Visio, Outlook, Office Lotus Notes, LDAP, Maven, Ant, SVN, Tortoise SVN, Eclipse, Samba, Stout, Varnish, Service Desk, CA Service Desk

Relational Database Management Systems & Utilities:  Oracle, 10g, 11, ORACLE ERP 11.x, ORACLE SQL*Forms, SQL*Report (writer), SQLServer 2008, SQLServer 2005, SQL Navigator, MYSQL, Drupal, Mongo, WordPress, GoPublish, LiteSpeed, Toad 7.x - 9.x, Squirrel, DB2 8.0, Informix Online 6.0, 7.1, 7.2, & 7.3, Informix 4GL, Informix SQL, SQL/DS (VM/SP)

Testing Tools:  JMeter, HP Performance Center 9.x, HP LoadRunner 6.x - 9.x, VuGen, HP TestDirector 6.x - 9.x, HP Quality Center 9.0, Testlink, Selenium Web Driver, HP Quick TestPro 6.5 - 8.x, ClearQuest, Bugzilla, Wiki, JIRA, CaliberRM 2005, Sharepoint

Web Based Software Packages & Utilities:  Blazemeter Cloud Base Load & Performance Service, WebLogic, IIS, CORBA, Orbix InfoMaker, DreamWeaver MX, Internet Explorer FireFox, Chrome, Opera, Safari, Teamsite

Languages:  Java, JavaScript, XML,, XHTML, HTML, C, C++, .NET, ASP, Visual Basic, Visual Studio (versions 6 and 7), Microsoft .Net, Jython, Python, FORTRAN, COBOL, PL/1

PROFESSIONAL EXPERIENCE:

Los Angeles, CA

Software Quality Assurance Manager

Confidential

Responsibilities:

• Manage teams across multiple geographic locations, releases and projects.
• Set the overall QA test strategy that includes all the various types of testing being performed by the QA team.
• Provide input from a testing perspective to the delivery release roadmap and project schedule plan, capacity, and deployment to production schedule.
• Maintain the QA team’s capacity planning, utilization and assignment allocations, and overall Project Plan.
• Identify overall QA milestones, external milestones, dependencies, issues, risks and assumptions.
• Assign release/project work to the various QA teams and ensure that test deliverables are met.
• Develop and maintain strong working relationships with all the areas engaged with the overall QA team.

El Segundo, CA

Lead Quality Assurance Analyst / Software Quality Assurance Manager

Confidential

Responsibilities:

• Led User Acceptance Testing of 1 facet for major Launch Pad initiative for Fisher-Price e-commerce store, 4-month, and 5-man effort, demonstrating quality and trust associated with team.
• Improved overall quality by automating checks of stable and unmodified parts of production website baseline by managing all load and performance testing and implementing automated regression testing based on continuous integration platform, Jenkins.
• Enhanced quality, productivity, and overall skill set of team by defining and implementing QA best practices and standards for software quality assurance and ensuring team was trained and complied with new processes.
• Reduced cost $40K annually and increased security by negotiating contracts with Blazemeter, Ltd for load and performance SAAS, and Accenture for Automated Digital Diagnostics platform for automating and expanding web checks. .
• Increased productivity of QA staff by balancing allocation across all projects, on and off-shore staff, and level of effort required. Ran 4 to 6 concurrent Software Quality Assurance projects, 2 major multi-month projects with 4 medium 30 day projects simultaneously.
• Ensured maximum IT support coverage by creating 16-hour by 6-day coverage window with QA’s 6 on-shore QA analysts and 8 to 10 off-shore functional testers. Responsible for managing $2 Million QA budget.
• Saved money by drafting master service agreements and statements of work then negotiating with vendors and legal departments on provisions.

Senior Quality Assurance Engineer

Confidential

Responsibilities:

• Served as Load & Performance QA engineer for Confidential’s web site portfolio, responsible for load test scenario design, test script creation, execution of tests in QA and Production environments, results analysis, performance recommendations, test documentation, and QA Engineering’s test results “go/no go” documentation for production releases. Also responsible for maintaining and re-defining QA standards, polices, and procedures for Confidential’s web sites’ portfolio.
• Supervised daily activity of Family.com’s off-shore QA team. Mentored and trained on-site QA Engineers on Confidential’s technology stack.
• Provided DevOps system administration and SQL Server DBA for all Confidential.com development, and QA, and load test lab virtual machine (VM) servers.

Century City, CA

Quality Assurance Load & Performance Lead, Quality Assurance Engineer

Confidential

Responsibilities:

• Responsible for providing load and performance test suite design, test case implementation, load and performance testing, results analysis, and performance recommendations.
• Created Load & Performance Test Specification documentation and Load & Performance Test Results documents. Executed of all Load and Performance Tests. Responsible for Load & Performance project management.
• Responsible for functional testing of Confidential’s generated web pages and DPP’s CMS user interface. Created and executed test cases for Confidential’s CMS story detail page automated template. Created and executed test cases for CMS customized components and modules. Performed grey box testing of CMS content through backend database queries.
• Created Confidential’s Manual Test Plan including QA resource allocation.

Santa Monica, CA

Senior QA Analyst,

Confidential

Responsibilities:

• Created test plans, test cycle result reports, project test result reports.
• Executed functional test cases.
• Verified Omniture data tags placement in HTML pages
• Verified Edmunds data warehouse tracking tags in HTML pages
• Verified Ad placement and Doubleclick tracking tags throughout all three web sites.

Brea, CA

QA Analyst

Confidential

Responsibilities:

• Created test plans, test cycle result reports, project test result reports.
• Created test cases and test sets in Mercury’s Quality Test Center (TestDirector). Executed test sets.
• Created Mercury’s LoadRunner automated load and performance test scripts.
• Created Mercury’s LoadRunner automated web services test scripts for TIBCO services using SOAP UI calls
• Performed Data Analysis and Verification using SQL Scripts and Oracle ERP utilities
• Maintained requirements to test cases traceability matrix with Borland’s CaliberRM software
• Created test plans, test cycle result reports, project test result reports.
• Created test cases and test sets in Mercury’s Quality Test Center (TestDirector). Executed test sets.
• Performed Data Analysis and Verification using SQL Scripts and Perl based Cron scripts
• Created new validation process to validate list and contract prices
• Created test plans, test cycle result reports, project test result reports.
• Created test cases and test sets in Mercury’s Quality Test Center (TestDirector). Executed test sets.
• Performed Data Analysis and Verification using SQL Scripts
• Decomposed report queries and corrected table joins
• Created test plans, test cycle result reports, project test result reports.
• Created test cases and test sets in Mercury’s Quality Test Center (TestDirector). Executed test sets.
• Performed Data Analysis and Verification using SQL Scripts and Perl based Cron scripts
• Created and executed Mercury’s Quick Test Pro automated scripts

Fountain Valley, CA

Quality Assurance Lead

Confidential

Responsibilities:

• Lead QA analyst responsible for the development of test plans and test cases along with functional and regression testing including back-end transaction validation of Fraud Mitigation and Automated Clearing House (ACH) Payment Solutions.
• Also responsible for presenting QA’s recommendations and SOX compliance documentation to Ceridian Services Production Change Request Board for Fraud Mitigation and ACH Payment Solutions changes.

Santa Monica, CA

QA Lead

Confidential

Responsibilities:

• Principal quality assurance analyst performing integration testing and user acceptance testing for Symantec’s “Confidential” world-wide e-commerce subscription renewal web site. Performed section 508 compliance testing for Americans with Disabilities Act (ADA) using Jaws, Dolphin, and XP Narrator screen readers on BEA WebLogic storefront application.
• Created all staging and production releases. Created and maintained all RCS source code control UNIX shell scripts and managed the Business Store’s source code repository.
• QA System Administrator for all Business Store QA and Staging Environments.
• Installed the Business Store’s technology stack in QA’s and Staging’s environments. Configured and tune both the UNIX operating system and Oracle’s database instance. Qualified and on-call to trouble-shoot, re-configure and restart the Business Store’s production servers.

San Mateo, CA

QA Team Lead, QA Software Release Manager

Confidential

Responsibilities:

• Performed “white box” testing for Visa’s Merchant Management System’s (MMS) telecom communications server for point of sale (POS) terminals.
• Conducted load and performance testing for POS terminal program and parameter downloads.
• Performed software configuration management and repository librarian duties for Visa’s MMS development and test areas. MMS is Visa’s point of sale (POS) terminal configuration manager and merchant service support tracking system.
• Performed DBA duties for MMS QA’s Informix instances and tested Informix database conversion scripts prior to their execution against the production environment.
• Implemented and executed ad hoc queries against production Informix database instance to analyze data flow and insure audit system data integrity.
• Became team lead for MMS QA and handled task scheduling, resource assignment, and the day to day direction of five test engineers.
• Collateral responsibilities included requirements decomposition into test plans and test designs.
• Also led MMS QA’s effort to transition MMS QA function to customer in Tempe, Arizona.

Palo Alto, CA

Consulting Database Designer, Database Administrator, Applications Programmer

Confidential

Responsibilities:

• Principal designer of a utilities information management (UMD) system using Informix On-line version 5.0 and Informix 4GL The system manages data entry on all meter readings for over 3000 steam, electricity, chilled water, domestic water, and sewage meters. The system also calculates the corresponding consumption on each meter. In addition, the system automatically reports utility consumption and cost to Stanford University's cost accounting system and generates 900 monthly statements to faculty and staff living on Stanford University. Supervised the migration of the UMD system from a SUN Sparc2 to a SUN Sparc5, an Informix installation of Informix On-line 7.1, and a database conversion from Informix On-line 5.0 to Informix On-line 7.1.

Applications Programmer

Confidential

Responsibilities:

• Maintained the regional and six state databases (Informix On-line 5.0 upgraded to On-line 7.1).
• Was the principle programmer for Crescent's motor carrier application (Informix 4GL). Developed custom reports for the regional database as needed.
• Conducted query plan analysis, created views and custom queries, and tested application query performance.