SUMMARY:

• Fourteen years of software quality assurance experience. Certified Scrum Master and Lead QA experience.
• Solid experience in agile methodologies, scrum processes and waterfall SDLC environments.
• Experience in developing comprehensive test plans, test cases and maintenance of test cases.
• Experience in quality assurance standards, procedures and documentation.
• Excellent analytical, technical, communication (with technical and non - technical people) and presentation skills.
• Experience in requirements gathering, training, knowledge transfer and providing testing estimates.
• Extensive experience in functional, integration, sanity, system, regression, end-to-end, UAT & production testing.
• Experience testing web services in service oriented architecture (SOA) using SOAPUI.
• Experience in client server, web based, backend database, business intelligence and data warehouse testing.
• Experience in creating/reviewing mapping documents. Experience in performing gap analysis and data analysis.
• Expertise in writing SQL queries. Experience with databases, defect and production issue tracking applications.
• Experience in identifying and capturing error logs in Unix/Linux server environments.
• Experience in testing network topologies related to GSM/GPRS, UMTS and LTE networks.
• Experience with IBM Rational, HP QTP and Selenium WebDriver automation tools.

TECHNICAL BACKGROUND:

Testing Tools: JIRA, Rally, HP ALM/ Quality Center, Team Foundation Server (TFS), Microsoft Test Manager (MTM), SOAPUI 5.2.1, Jenkins, TortoiseSVN, PuTTY, Toad for Oracle 10.6, PL/SQL Developer, IBM System i Navigator, WinSQL, DbVisualizer 7.0.6, Query Analyzer, Elixir Repertoire 7.4.1, XMLSpy, Samba, Merant PVCS, MS SharePoint, SVN, CVS, WinSCP, Core FTP, Notepad++, TIBCO Gems v3.3, Splunk, WinMerge v2.14, Eclipse IDE

Defect/Issue Tracking Tools: HP ALM 12.20.18, Bugzilla, QuickBase, BMC Remedy, Remedy ARS 5.01

Relational Databases: Oracle, MS SQL Server 2000, Informix 7.32, DB2/400

Operating Systems: Windows 10/8.1/7/XP, DOS, Unix (AIX, Solaris), SUSE Linux, Macintosh

Languages: Java, .Net, C++, PL/SQL, SQL, XML, VBScript, TSL Scripting

Applications: Microsoft Office (Project, Visio, PowerPoint, Word, Excel, Access), iSeries/AS400

Automation Tools: Selenium WebDriver, QuickTest Professional 10, Rational Visual Test 6.0

PROFESSIONAL EXPERIENCE:

Test Lead

Confidential, Richardson, TX

• Worked as a test lead for web-based CRM, ordering and billing applications testing in an agile environment.

• Involved in release test planning & test cases. Provided the testing estimates for each test case to BSM and PM.
• Held daily status meetings with testers & defect managers. Documented daily activities in the Test Case Tracker.
• Performed manual and automated testing by using Java and Selenium WebDriver with TestNG framework.
• Wrote test cases using element locators, WebDriver methods, Java features and TestNG annotations.
• Performed data driven testing, cross browser testing and parallel test execution using Selenium WebDriver, TestNG and Selenium Grid.
• Experience with continuous integration Jenkins, build management tools Ant & Maven and TestNG XSLT reports.
• Improved the testing process and mentored the team on QA best practices.
• Ran the daily status reports for each project and shared with leadership and stakeholders.
• Attended the daily leadership meetings and weekly stakeholder meetings. Provided the high-level testing and defects status.
• Reviewed the project documents and test scenarios. Reviewed user stories in Rally and Change Requests(CR).
• Facilitated the defect triage meetings with development and test scenarios review meetings with BSMs.
• Opened and reviewed defects in ALM/QC. Wrote SQL queries to verify data in the database tables.

Sr. QA Analyst

Confidential, Richardson, TX

Responsibilities:

• Involved in testing the successful migration project from BPM/WPS to TIBCO ESB (Enterprise Service Bus) in a service oriented architecture (SOA) using the SoapUI Tool.

• Tested SOAP and REST web services. Imported WSDLs from SVN into SoapUI and used appropriate endpoints.
• Tested OSS and BSS, services and operations related to Customer Order Management (Salesforce and MS Dynamics CRM), Provisioning Management, Payment Management (billing), Work Order Management and Trouble Ticket Management.
• Experience with DevOps, continuous integration and continuous deployment testing environment.
• Successfully implemented regression test suite for SOAP services. Ran the automated regression suite for different environments using Apache Ant and Jenkins. Analyzed result reports for successful and failed services.
• Monitored SOAP responses for DataPower, Contivo mapping, endpoint and namespace issues and worked with development to resolve issues.
• Used TIBCO Gems tool to connect to TIBCO Enterprise Message Service (EMS) servers and monitored the Java Message Service (JMS) point-to-point messages queues. Captured and analyzed the private API logs sent to providers.
• Used PuTTY, Linux commands to analyze the BPM and WPS request response logs. Used WinSCP to transfer logs into Windows and WinMerge to find differences between TIBCO and BPM/ WPS logs.
• Triaged ALM defects, documented the possible root cause of defects. Attached public/private logs for developers.
• Reviewed the mapping documents, functional specification documents and process diagrams from SharePoint.
• Communicated with consumers to obtain functional requirements. Designed and executed test scenarios in SoapUI.
• Worked on assigned JIRA and Remedy production issues. Worked closely with onshore and offshore teams.
• Wrote SQL queries in IBM System i Navigator tool to extract and verify test data from the database.

Sr. Quality Assurance Analyst

Confidential, Richardson, TX

Responsibilities:

• Performed manual and automated testing of web-based Aerial application. Provided testing estimates to the PM and BA for each release.

• Scheduled requirements review sessions with the BA. Communicated with the PM about testing status.
• Analyzed requirements and wrote test cases. Reported discrepancies in the requirements and letter templates.
• Worked closely with developers and BA to clarify and resolve issues. Escalated issues when necessary.
• Performed functional and system testing of case management, disease management programs, inpatient, outpatient and referral requests and questionnaires. Created plan specific members test data.
• Wrote test cases by using Selenium WebDriver methods with TestNG annotations and framework.
• Created defects in HP ALM. Linked requirements and defects to test cases. Attended defect status meetings.
• Mapped fields between third party files and Aerial application. Verified data accuracy for members in Aerial.
• Performed integration testing between Aerial, ARIS and mainframe. Verified data integrity.
• Performed knowledge transfer and training of other team members.

Sr. Quality Assurance Analyst

Confidential, Fort Worth, TX

Responsibilities:

• Tested the OpusRx pharmacy management application functionalities in retail and nursing home versions.

• Provided weekly status reports to the QA manager.
• Successfully tested new features and closed production defects on time for quarterly releases.
• Performed end-to-end testing, functional testing and database testing.
• Proactively communicated with the product management and developers. Performed requirements gathering.
• Prepared detailed documentation for the release notes.
• Implemented test cases writing standards in the QA team.
• Successfully completed testing of the point of sale (TouchPOS) application and customer billing functionalities.
• Communicated POS issues with the team. Closed POS defects promptly.
• Successfully completed testing interfaces between OpusRx, TouchPOS and web delivery application for handheld device.
• Verified data integrity between OpusRx, POS, web Delivery application and data-warehouse (DW).
• Wrote, executed test cases and opened defects in Microsoft Test Manager (MTM). Wrote SQL queries in WinSQL to verify changes in the database.
• Tested and recommended changes to call flow steps in IVR. Communicated and reported defects to the team.
• Successfully completed testing of the interactive voice response (IVR) application for refills according to the call flow diagram and document. IVR application was successfully implemented for customers.
• Successfully completed operating system (OS) certification testing between OpusRx application, peripherals and Windows 8.1 platform.
• Documented and discussed OS testing issues and provided testing status in the weekly meeting.
• Reviewed production issues and change requests (CR) in Intuit’s QuickBase (CRM) application.
• Attended the weekly status meeting with the VP of product management.

Lead Software Quality Assurance Analyst

Confidential, Chicago, IL

Responsibilities:

• Worked as a QA lead in the NDR project. Managed the on-shore and off-shore QA team members.

• Lead the testing activities, including creating test plans, test cases and test cases executions. Facilitated testing status meetings.
• Successfully led the UAT testing between PMOSS MCM (NDR) and GCP, Optima, Netcool, CASPR through ESB to test the data flow using WebSphere MQSeries JMS messages. Verified JMS messages in the server logs.
• Created detailed documentation about product knowledge and provided training to QA team.
• Implemented quality assurance standards and procedures.
• Effectively communicated in the meetings with the technical architects and the development.
• Reviewed system requirements documents, design packages, application interface design and support hand-off documents.
• Participated in meetings with the development vendor for the opened defects. Closed defects promptly.
• Tested the telecom network topology views in NDR data warehouse environment.
• Used Toad for Oracle database tool to write and execute the SQL queries for materialized views. Performed database testing and verified data in the tables.
• Performed data analysis on the raw configuration management XML data files related to GSM/GPRS, UMTS and LTE in the test server for Cisco, Ericsson, Lucent, Nokia, Nortel and Siemens.
• Verified the pullers and the parsers information for the ETL process.
• Used HP ALM Quality Center 11.0 for defect tracking and to store and execute test cases.
• Used Putty to connect to the Solaris (Unix) test server. Viewed the directories and error logs in the test server.
• Reviewed the entity relationship diagrams (ERD) in Microsoft Visio.
• Tested the global functional requirements and the non-functional requirements. Participated in the post production testing.

Sr. Quality Assurance Analyst

Confidential, Richardson, TX

Responsibilities:

• Tested the Rx Claim pharmacy benefit manager (PBM) application on iSeries/ AS400 platform.

• Wrote and executed test cases from HP Quality Center 10.
• Participated in meetings with business analysts to understand the functionalities of the application.
• Used MS SharePoint to access and view business requirements documents.
• Used HP Quality Center to enter and view defects.
• Worked closely with other QA members, developers and business analysts.
• Provided testing status to the QA lead.

Sr. Quality Assurance Analyst

Confidential, Dallas, TX

Responsibilities:

• Attended Trax workshops with subject matter experts (SME), business analyst, developers and users to understand the Trax ERP application functionalities.

• Created documentation and shared Trax knowledge with QA team members.
• Wrote and executed test cases in HP Quality Center.
• Opened and tracked defects in Quality Center. Proactively communicated with developer and closed defects promptly.
• Tested the SAP chart of accounts and created a mapping document between SAP and Trax fields.
• Worked closely with Tibco analyst to make sure data files were processed successfully and securely transferred between Trax and SAP.
• Successfully completed testing of the vendor master, general ledger, journal entries, purchase orders and receipts interfaces between Trax and SAP (Financial application).
• Used PL/SQL database tool to view tables and wrote SQL queries for backend data verification.
• Attended team meetings, reviewed master test plan and status reports for project’s progress.
• Used MS project central to access and review business requirements documents.

Lead Software Quality Assurance Analyst

Confidential, Fort Worth, TX

Responsibilities:

• Worked as a Lead QA in inventory management and EDI projects for retail Enterprise Pharmacy System.

• Tested web-based inventory management in both desktop and handheld device. Uploaded Medi-Span drug files.
• Tested the EPS workflow and point-of-sale (POS) customer billing functionalities.
• Created mapping document, prepared detailed documentation and provided trainings.
• Facilitated meetings with drug wholesale vendors, product owner and designer for drug reorder certification.
• Developed UAT test process for AS2 EDI drug reorder certification testing with drug wholesale vendors and performed gap analysis.
• Reviewed test cases of other QA members and monitored test cases execution status.
• Followed scrum methodology in agile software development environment.
• Participated in sprint kickoff meetings with product owner, designers, developers and QA.
• Provided estimated time of writing test cases and testing for each user story/ task.
• Attended stand up meetings daily with project manager/scrum master, developers and QA members.
• Used Rally software to view, assign and update the user story status. Updated Rally timesheet daily.
• Attended internal and customer demos after each sprint completion.
• Worked closely with developers. Identified defects, captured client and server logs. Sent error logs to developers to help fix the bugs. Opened and closed defects promptly.
• Wrote, updated and executed test cases in HP Quality Center.
• Successfully tested web services service-oriented architecture (SOA) based e-script functionality by sending XML scripts from SOAPUI tool to EPS application.
• Successfully tested canned and custom reports and labels. Used Elixir Repertoire to view the rml files and layouts.
• Updated servers with new builds. Reviewed release notes with technical writers and made recommendations.
• Performed functional and non-functional testing, sanity, ad hoc, regression and UAT testing of EPS.
• Wrote SQL queries in DbVisualizer to verify backend data, update and delete records from database tables.
• Used Salesforce (CRM) application to view customer information, production issues and added notes.
• Used Bugzilla defect tracking system. Followed the standard QA procedures in documenting defects.
• Used SharePoint and CVS to view and upload documents.

Sr. Quality Assurance Analyst

Confidential, Dallas, TX

Responsibilities:

• Performed GUI functional testing of Pegasus-Leonardo web based image management portal.

• Provided estimates for test cases and testing completion dates.
• Wrote high-level test scenarios and test cases in Mercury Quality Center from requirements documents.
• Used Remedy Action Request System to log and track defects.
• Participated in the scrum meetings and JAD sessions.
• Provided Test Status Report and defect tracking report to the team weekly.
• Tested the hotel reservation system and verified the request and response XML in Linux.
• Analyzed logs in Unix and searched for failures and error messages.
• Wrote SQL queries to retrieve and update information in the Online Distribution Database.
• Used Microsoft SharePoint to review, upload and checkout documents.
• Followed Sarbanes-Oxley (SOX) guidelines when testing username and password.

Lead Quality Assurance Analyst

Confidential, Irving, TX

Responsibilities:

• Worked as QA team lead for Strategic System Platform. Created test plans and test cases from the software requirements specification.

• Responsible for leading the UAT testing of DSL ordering application (SSP) with customer billing functionalities.
• Received testing status from team members about test cases written, executed and regression testing.
• Facilitated meetings between QA, development and BA. Followed up with QA team on pending issues.
• Provided training to QA team and delivered presentations about SSP functionalities and workflows.
• Communicated with Release Manager about testing status to update the project plans.
• Performed sanity testing, functional, regression, UAT, ad hoc testing and system testing.
• Used Test Director to store requirements, write and update test cases and tracking defects.
• Cross checked data in XML to verify request and response services in log files.
• Tested boundary conditions, error handling, backward compatibility, product integration, control flow and functionality.
• Performed security testing for Single Sign On (SSO) in Confidential applications.
• Tested Change Requests in AIX and Linux environments. Used PVCS Tracker to view and track trouble tickets.
• Used Call Management Interface System to view, create, update or close incident reports from call centers.

Software QA Engineer

Confidential, Santa Clara, CA

Responsibilities:

• Performed manual and automated testing of BrioQuery (data-warehouse) business intelligence application.

• Developed Test Plans and test cases for Windows, Macintosh and Unix platforms.
• Worked closely with other QA members, development and product management.
• Performed Functional testing using Visual Test automated testing tool.
• Wrote automated test scripts using TSL (Test Script Language).
• Performed backend database testing by writing and executing SQL queries.
• Performed web-based and browser compatibility testing of BrioQuery.
• Opened and tracked defects by using the defect tracking application.
• Involved in all stages of testing - functional, regression, integration, stress and comprehensive testing.

Software Tester

Confidential, Eagan, MN

Responsibilities:

• Manually tested new and existing program features in the UCON ordering system.

• Developed positive and negative test cases for new and existing features.
• Performed functional testing of new and existing features and Regression testing of fixed defects.
• Effectively communicated defects in the application and worked alongside modelers.
• Recorded bugs and the status of changes in the PVCS version control system.
• Maintained the system for quality and correctness.