SUMMARY:

• 8+ years of Testing and Quality Assurance experience working on Client/Server and Multi - tier web based applications.
• Domain experience in Online Retail, Telecommunications, Pharmaceutical Safety, Technology. Publishing and Order Management System
• Thorough knowledge and expertise in Software Development methodologies (SDLC)
• Strong in strategically executing Test Plans, Test Scripts, Test Cases in order to collect and maintain accurate results
• Experience in writing System test plans, defining test cases, developing and maintaining test scripts, and Documenting all phases of the QA process.
• Hands on experience in utilizing Silk Performer to run load tests and to design load testing scripts based on user flows. Analyzing load test results to find bottlenecks in front and backend systems.
• Proficient in Functionality Testing, Black and White Box Testing, System Integration Testing, Regression Testing, User Acceptance Testing (UAT), and Load & Performance Testing.
• Experience in setting up and defining UAT process, schedule, and deliverables
• Experience in Manual testing of Web Applications using the Responsible Wed Design approach (RWD) and Third Party Integrations as well as Load & Performance testing of applications.
• Exposure to QA Principles like CMMI levels, Software Development Analysis, Waterfall Model, Agile Model and Scrum Methodology.
• Effective interdepartmental communication skills in order to align and manage shared business objectives (i.e. Project Development Team, QA Team, Business team(s) and UAT team)
• Experience in leading a and managing QA teams in setting up testing road-map, and ensuring deliverables are met
• Highly motivated, detail oriented, and able to work independently and as a part of the team along with excellent technical, analytical and communication skills.

TECHNICAL SKILLS:

Testing Tools: VoiceOver, JAWS, Rosebud (DELL), Win Runner, Test Director, Jameleon, Silk Performer, Selenium, Scrum Works, XML Marker, Notepad ++, Soap UI

Database Related: SQL Server, Oracle, MySQL, MS-Acess, SQL Queries, Unix, Toad for Oracle

Quality Control: Atlassian Jira, HP Application Lifecycle Management (ALM), Quick Test Pro, Scrum Works, Zephyr Test Management Tool, Zephyr Test Management Tool

PROFESSIONAL EXPERIENCE:

Sr. QA Integration Analyst

Confidential, Jersey City, NJ

Responsibilities:

• Working with Governance team and development teams to ensure the Retail Trade Application complies with enterprise data governance rules
• Working with the content team to test and ensure that the product data complies with TDA policies and procedures
• Devising the initial Test Plan and Strategy for the TDA Web Retail re-design project
• Working with on shore and off-shore team to document the new set of test case suits targeted towards the re-design project
• Wrote scripting on Python.
• Partnering with the Legal, Content, Development and QA team to review the Test Plan Strategy
• Working with the automation team to ensure automation coverage for new and existing functionality is in-tact during the re-design phase and to ensure the automation test suite is intact for legacy pages
• Actively review the project progress and content at every stage in SDLC and communicate the same to higher management
• Work with senior managers and QA director to escalate critical issues, concerns and risk mitigation plans
• Establish and monitor procedures to mitigate risk of poor quality delivery in the project
• Work with cross functional teams to conduct post mortem and root cause analysis when deployments are problematic or result in high severity of defects
• Contribute to go-no go decisions, collaborating with cross functional teams and senior management
• Conduct defect tracking sessions with the QA and Dev teams to prioritize the open defects in the testing suite
• Reviewing the initial Scottrade integration to ensure there is no overlap of existing functionalities
• Undertaking manual test execution of various testing suites and providing status updates to the team and management across the group
• Coordinating with the Agile transformation team to ensure QA stays current with industry best practices and is prepared for the transformation

Environment: HP Application Lifecycle Management, Python Script, BOS Dev - ATG Back office system, Atlassian JIRA, Confluence, Java, SOAP UI, Rest Client services

Senior QA Lead

Confidential, Piscataway, NJ

Responsibilities:

• Leading QA efforts in various online projects like - Solutions Portal, Accessory Recommender, eChannel Support Redesign Project, Holiday season campaigns and interstitials project for Confidential.
• VZW Site Wide Accessibility Project - Worked on Verizon Accessibility testing project using JAWS and Apple VoiceOver tools to find skip links, link issues, color contrast issues, HTML issues and usability issues in order to aid and empower people with disabilities to use the VZW site
• Ensuring that Accessible Web Design and development meet the W3C Web Content Accessibility Guidelines and Section 508 Accessibility standards
• Coordinating Testing efforts in launching of New Verizon Plans (Dragon Project) - S, M, L, XL, XXL for the 2016 Summer season
• Working with Automation team to lay out the frame work and prioritizing automation work flows
• Test execution and Task coordination for various Verizon Account types e.g. Personal, Residential, Business, One Customer, RC Customers, Collection customers etc
• Account Security Access testing for roles like Account Owner (AO), Account Manager (AMGR), and Account Member (AM)
• Providing and coordinating continuous support for various advertising campaigns throughout the calendar year e.g. Super Bowl, Back To School, Confidential, Valentine’s Day, Christmas, New Year, Memorial Day, Thanksgiving etc
• Leading test execution across all user accessible channels for VZW.com which includes Desktop, Mobile and Tablet
• Coordinating reporting and test execution efforts for emergency releases (ER), maintenance releases (MR) and monthly VZW releases throughout the calendar year
• Acting as a liaison in order to provide up to date reports between the QA, Development, Business, and Project Management teams
• Test execution efforts included but not limited to functional testing, regression testing, smoke testing, sanity testing and white box/black box testing.
• Participating in dev code review and unit testing walk through to ensure a stable and bug free code is delivered in lower environments
• Using Quality Center to write and maintain test execution status, as well as defect reporting and resolution
• Handling change requests (CR) which arise from various projects to ensure they are properly documented and eventually are released in to production based on successful testing result(s)
• Working with Environment Support team to ensure various test environments are in a stable and testable condition as well as providing debug efforts in case of environment issues in lower QA environments
• Coordinating QA on-call tasks to ensure consistent support throughout the calendar year
• Working closely with PM team(s) to ensure enough coverage for project(s) and alignment of various testing resources from dev, support, and QA team

Environment: Test NG, Eclipse, Selenium, Pyhon Script, Java, WATS, Soap UI, Quality Centre, Putty, Secure CRT, VZW internal tools to access the MDN Information (ACSS), VZW Data extraction tool (VDRT), Rest Client services, CQ - Adobe experience manager, and ATG Endeca

Senior QA Analyst

Confidential, Manhattan, NY

Responsibilities:

• Assisting my Manager in leading the QA, Automation, and Load test team. Also, managing the QA team by assigning and delegating responsibilities to the respective team members to ensure that the project road map and timeline is on track in Manager’s absence.
• Reporting directly to the Director of Technology to present and update the teams progress on a daily basis when managing
• Representing the QA team in high level meetings with the VP of Application Development and Chief Information Officer (CIO) to ensure that the project goals are aligned as per the expectations and to ensure that the most important priorities of the organization are being implemented
• Testing the main front end site and the various integration points that interact with it.
• Verifying and testing the Manhattan Order Management (MA) piece integration, which is the core back bone of BN.com where all the order processing and management is handled.
• Responsible for ensuring that the Product Manager (PM) integration with respect to the main front end site is functioning correctly.
• Conducting and coordinating tri-weekly defect review meeting with the Developer’s, PM, MA, and ATG (front end) teams to ensure that the defects are reviewed and assigned to the appropriate teams for resolution.
• Ensuring test case coverage with respect to PM, ATG, MA, and various third party integrations
• Reviewing test cases for fellow team members and providing feedback to ensure efficiency
• Analyzing functional specs and requirements in order to organize a better and productive test cycle
• Used Zephyr online test management tool to collaborate with the entire team and communicate with internal and external stakeholders.
• Used Soap UI to work with WSDL files to test integration web-services and their functionality
• Performed data integrity testing to assure the accuracy and consistency of data between various integrations using MySQL
• Testing the application output XML files to validate the Structure of the file in terms of parent children nodes and ensuring all the system generated XML files hit all the data points correctly and that all the data is getting stored as per the expectations
• Testing XML file import and export posts using system connection end points to ensure data is correctly being accepted by the system as per the mapping files and validating the database to ensure accurate storage of system data.
• Using Soap UI to test WSDL services related to Partner Fulfillment System (PFS) project and ensuring the Customer Order data flows correctly through each system
• Working with the MA team located in Atlanta, GA to ensure that the Order Management integration between BN.com (ATG) and MA systems is working accurately, this also involved verifying that system input and output between the integration is working as per the defined specs and that data is being stored correctly in the respective data base
• Involved in testing various third party integrations with BN.com for e.g. Chase Payment Tech Certification Testing, Endeca Search, Oracle Financial, Right Now CX, QAS Address Verification system, Vertex Tax Generating system, Accertify Gift Card integration, Product Catalog Image integration etc.

Environment: MySQL, Soap UI, XML Marker, Notepad ++, Zephyr Test Management Tool, IE, Firefox, Chrome, JIRA Issue Tracker, Advanced Rest Client

QA Specialist/ UAT Lead

Confidential, Hoboken, NJ

Responsibilities:

• Analyzing new functionalities, and developing/writing clear and detailed relevant test scenarios, test plans and test cases in relation to different third party integrations
• All phases and aspects of testing, as planner, tester and analyst
• Support, including preparation of turnover documentation and training for other operational functions.
• Testing n-tier web applications
• Smoke testing, Regression testing, Integration testing, Functional testing, Load and Stress testing of applications
• Managed the manual testing of WileyPLUS and various third-party integrations associated with it
• Also, managed manual functional testing and Performance Stress/Load testing of the WPE4-Blackboard project and its AUTO-Grade-Refresh piece
• Prepared and maintained reporting documentation related to projects
• Developed a documented work-flow for load test scenario planning for WPE4-Blackboard project and Reaction Explorer application
• Coordinated manual concurrent testing of different applications to judge the applications responsiveness
• Used web service tools to target specific web-services between applications in order to measure the response times
• Worked with DBA and IT Integrator team members to extract relevant results related to manual, performance, and web service testing
• Managed UAT process for major WileyPLUS releases, WileyPLUS-ORION Integration, WileyPLUS Quantum Integration, and feature enhancements related to MapleNet, MathML Graphing Tool and ShowWork enhancement.
• As a UAT Lead I am also responsible for all deliverables to the Business, which include (but are not limited to) collecting feedback of issues reported during UAT, provide feedback and ensure that appropriate actions are taken to resolve them
• Acting as liaison between the Business Team and the SQA team during all phases of UAT process.

Environment: Silk Performer, Oracle 10g and 11, IE, Firefox, Chrome, JIRA Issue Tracker, and XML

QA Automation Analyst

Confidential, New York, NY

Responsibilities:

• Created CSV driven data files using CSV Editor in order to run the automation scripts through Jameleon
• Followed Scrum method of Agile Methodology for the development of Product Manager
• Reported progress everyday through daily Scrum meetings
• Prioritized the backlog items for each sprint through Scrumworks
• Updated Scrumworks to create new changes in business requirements by adding new test case dependant tasks, these tasks were used to keep a track of daily progress made.
• Created data driven files using CSV Editor, which are then renamed with the test case name with a .CSV extension, in order to be used with Jameleon
• Created test scripts using XML in Jameleon
• Utilized JUnit, Jiffie, HtmlUnit and Selenium Plugin formats to write automation scripts in Jameleon
• Utilized Test Log to create, maintain and update test cases according to new and changing requirements from the Product Manager Business Team

Environment: Jameleon, IE, Oracle 10g, Scrumworks, CSV Editor, Test Log, Toad, Java, UNIX and XML.