SUMMARY:

• Accomplished and motivated professional with overall 10+ years of IT experience in Quality analyses, testing and implementation of software applications and in that 5 years of experience on Worksoft Test automation.
• Functionality Testing, Smoke Test, Ad - hoc and Regression Testing have been my primary area of experience. Very focused on customer satisfaction and consistently succeeded in delivering to a high level of customer satisfaction and formed a strong relationship with customers in all projects.
• Over 10+ years of progressive, hands-on software quality assurance and automated test development experience with a sound understanding of Quality processes and methodologies.
• Expertise in SAP functional testing, Silverlight application testing, Web Automation and manual testing.
• Well versed in conducting different kinds of tests such as functionality, positive, negative, integration, user acceptance, regression, black box, performance, integration and security.
• Expertise in defect tracking management.
• Strong and proficient with Worksoft Certify and Worksoft tools like Certify Data, BPP, Analyzer, Impact and Execution manager experience. Providing services to clients, document their critical business processes, automating these processes using the Certify tool and supported in business development activities.
• Experienced in building and executing automated test solutions using Worksoft tools, HP Quick Test Professional (QTP) and some equivalent test automation tools like Selenium.
• Integrated Test Management tools like Solution Manager, IBM rational robot and IBM mainframe tools with Worksoft.
• Experience in managing test assets, test runs, and reporting using QTP-HP ALM/Quality Center integration.
• As a Worksoft Certify consultant created automation scripts SAP, Web, Silverlight,SOA, Ms Office and Java applications.
• Experience with test data schema creation and maintenance
• Skilled in analysis and problem solving, good development practices, troubleshooting, and code maintenance.
• Experience in ERP Functional Testing for SAP R3, CRM and Siebel.
• Good understanding of Cross Platform Testing for SAP R/3 to SAP Net Weaver.
• Expert knowledge in troubleshooting the Certify related issues, creating looping techniques and re-usability of the processes
• Strong knowledge in Requirements gathering and analysis.
• Proficiency in writing requirement for release trackers and projects.
• Knowledge on SAP MM, SD and CRM.
• Extensive work experience testing SAP, CRM and Web based applications.

TECHNICAL SKILLS:

Testing Tools: Worksoft Automation Tools, Selenium and QTP/UFT, TOSCA.

Testing Types: Functional, Manual, Automation, performance, black box, White box Testing, Load, Smoke Testing, regression, Integration, Backend, system, web-services, UAT Testing.

Defect Tracking Tools: Quality Center (ALM), Jira, ServiceNow

Methodologies: Waterfall, AGILE, SDLC

Database: Oracle 10g/11g, My-SQL, SQL Server 2000

MS Office Packages: MS-word, MS-Project, MS-Access and MS-Excel

Operating Systems: MS-DOS, Windows 95/98/2000, Windows NT, Vista, UNIX and Window 7

PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring, Maryland

Environment: Worksoft Certify Silverlight, HTML and SAP

Tools: BPP - Reporting and Execution Manager, Jira- Defect Management tool.

Responsibilities:

• Involved in Manual and Regression Testing and script execution.
• Involved in developing Automated Test Scripts and E2E Processes & running the same for multiple iterations to check their correctness.
• Interaction with Global BA’s regularly to understand their requirements & converting into an Automation requirement.
• Test Data creation based on the requirements
• Converting manual process into automation processes.
• Creating a robust Process in order to meet the requirements of different APAC, EMEA & US regions.
• Configuration of Lights Out Testing (batch execution)
• Updating the script for the new version
• Rewriting the existing script to add reusability
• Adding recordsets to the process based on the requirement
• Executing the scripts based on the region requirements
• Generating BPP, customized reports
• Setting up Lights Out Testing on Execution to perform regression testing.
• Reporting bugs on ServiceNow.

Senior

Confidential

Responsibilities:

• Deployment/implementation/Upgrades Worksoft products on Citrix Environments.
• Gathering Requirements to automate/Test planning
• Test case and Script development
• Integration of QC with Worksoft
• Validating the processes on multiple environments like Quality and pre-production systems.
• Involved in Maintenance of processes- fixing issues and execution whenever there is application change.
• Maintenance of Web based applications processes - Fixing of Object Attribute changes and execution.
• Performing Acceptance Testing with Business end users and final sign-off scripts after approval.
• Interactions with Client/ Worksoft developers for implementing any new Worksoft products that helps automation.
• Involved with product management team for the client demonstration.
• Active team member right from the requirement phase till delivery phase.
• Report generation from various tools (QC, Worksoft BPP).

Confidential

Worksoft Automation SME/Lead

Environment: Certify 9.2.0

Responsibilities:

• Gathering Requirements to automate/Test planning
• Test case and Script development
• Integration of QC with Worksoft
• Reviewing the E2E Processes developed by the team members for quality, business flow and best practices.
• Interaction with onshore lead and Global BA’s regularly to understand their requirements.
• Responsible for delivering the end to end processes of high quality meeting the delivery timelines & running the same for multiple iterations to check their correctness.
• Analysis and reporting of Nightly batch execution status report and re-launching of scripts which were in No Run status.
• Involved in TBOM recording activity - recording the scripts for future reference.
• Created complex processes which runs on Cross-platforms like SAP and HTML (Web)
• Responsible for checking the reusability of the scripts developed
• Validating the processes on multiple environments like Quality and pre-production systems.
• Involved in Maintenance of processes- fixing issues and execution whenever there is application change.
• Maintenance of Web based applications processes - Fixing of Object Attribute changes and execution.
• Involved with product management team for the client demonstration.
• Active team member right from the requirement phase till delivery phase.
• Report generation from various tools (QC, Worksoft BPP).

Confidential

Testing Tools: Worksoft Certify 9.02.709, Solution Manager 7.1.3

Test Lead/SME

Responsibilities:

• Developed SAP and Web automation scripts (SD and MM modules).
• Involved in requirements and solution specs (design) review meetings with development, project team and business cross functionality teams.
• Providing the QA Estimations for the User Stories for the Release and writing the Test Cases based on the User Stories and their Acceptance Criteria.
• Reviewing the E2E Processes developed by the team members for quality, business flow and best practices.
• Interaction with onshore lead and Global BA’s regularly to understand their requirements.
• Responsible for delivering the end to end processes of high quality meeting the delivery timelines & running the same for multiple iterations to check their correctness.
• Analysis and reporting of Nightly batch execution status report and re-launching of scripts which were in No Run status.
• Coordinating in developing and reviewing functional, regression, integration and end to end test cases.
• Identifying and working on root cause for all identified defects which was found while testing.
• Clear understanding about defects which can help discussing with development team and reproducing on Dev environment.
• Work closely with others in an Agile Scrum based team environment, including the Product Owner, Scrum Master, engineers, automation testers and other business stakeholders.
• Coordinate with off-shore QA in all test planning, preparation, and execution activities.
• Participated in all Agile Scrum ceremonies: backlog grooming, sprint planning, daily stand-ups, sprint demos, Bug triage meetings and retrospectives.
• Coordinating in Performing testing on the Batch files and Schedule jobs.
• Coordinating in modifying the existing regression and build acceptance test Cases based on the new changes and enhancements.
• Coordinating in executing the manual test cases to determine the accuracy and usability of new products, product enhancements, or reports to meet the goals of the Agile Scrum team.
• Initiated root cause analysis for different build failures as well for defects created in TFS and make sure to re-test defect fixes to ensure issues are resolved in the next build.

Confidential

Worksoft Support/Maintenance Engineer/Certify Subject Matter Expert

Tools: Worksoft Certify, SAP GUI 720, HTML, Java, Silverlight, Flex, PDF and SOA, Worksoft Certify Data, Impact Analysis, BPP - Reporting and Execution Manager

Responsibilities:

• Reviewing the E2E Processes developed by the team members for quality, business flow and best practices.
• Interaction with onshore lead and Global BA’s regularly to understand their requirements.
• Responsible for delivering the end to end processes of high quality meeting the delivery timelines & running the same for multiple iterations to check their correctness.
• Analysis and reporting of Nightly batch execution status report and re-launching of scripts which were in No Run status.
• Created complex processes which runs on Cross-platforms like SAP and HTML (Web)
• Responsible for checking the re-usability of the scripts developed
• Validating the processes on multiple environments like Quality and pre-production systems.
• Involved in Maintenance of processes- fixing issues and execution whenever there is application change.
• Maintenance of Web based applications processes - Fixing of Object Attribute changes and execution.
• Involved in Manual and Regression Testing.
• Involved in developing Automated Test Scripts and E2E Processes within the delivery timelines & running the same for multiple iterations to check their correctness.
• Interaction with Global BA’s regularly to understand their requirements & converting into an Automation requirement.
• Creating a robust Process in order to meet the requirements of different APAC, EMEA & US regions.
• Configuration of Lights Out Testing (batch execution) at customer’s site and helping them to run for monthly Compatibility Testing.
• Regular execution of Certify Performance Testing & Manual Testing (based on the customer’s requirements.
• Troubleshooting the scripts if there is any failure as a part of regular execution and fixing the issues through web conference.
• Helping the customers to build the logic for their business process scripts development using Certify even when Certify Learn cannot identify the objects of application under test.
• Hands on experience working on Solution Manager.
• Integration of HP Quality Centre and Solution manager to work with Worksoft Certify
• Validated business applications that run on multiple browsers.
• Attending regular calls and meetings with clients to fulfill their requirements
• Report Generation based on the Test results.
• Creating a defects in a defect tracking system with the steps to reproduce the issue
• Verifying the development fixes and delivering the Certify patches to the clients.
• Mentoring and providing technical assistance to the team members to ensure smooth product deliveries.

Technical Support Analyst

Confidential

Tools: Used: Talisma CRM tool

Responsibilities:

• Creating/Deleting users
• Customizing the application as per the client’s requirements
• Attending regular calls and meetings with clients to fulfill their requirements
• Report Generation based on the Test results.
• Creating a defects in a defect tracking system with the steps to reproduce the issue
• Verifying the development fixes and delivering the Certify patches to the clients.
• Mentoring and providing technical assistance to the team members to ensure smooth deliverables.

Confidential

Senior Support Engineer

Responsibilities:

• Attending regular calls and meetings with clients to fulfill their requirements
• Report Generation based on the Test results.
• Creating a defects in a defect tracking system with the steps to reproduce the issue
• Verifying the development fixes and delivering the patches to the clients.

Confidential

Operating System: Windows 2000, Windows XP, Windows 98

Responsibilities:

• Attending regular calls and meetings with clients to fulfill their requirements
• Report Generation based on the Test results.
• Creating a defects in a defect tracking system with the steps to reproduce the issue
• Verifying the development fixes and delivering the patches to the clients.
• Mentoring and providing technical assistance to the team members to ensure smooth deliverables.

Confidential

Tester/ Quality Analyst

Responsibilities:

• Tested sending contact’s information as SMS to various mobile phones from Confidential online.
• Attending regular calls and meetings with clients to fulfill their requirements
• Report Generation based on the Test results.
• Creating a defects in a defect tracking system with the steps to reproduce the issue
• Verifying the development fixes and delivering the patches to the clients.

Confidential

Tester

Responsibilities:

• Tested sending contact’s information as SMS to various mobile phones from Confidential online.
• Attending regular calls and meetings with clients to fulfill their requirements
• Report Generation based on the Test results.
• Creating a defects in a defect tracking system with the steps to reproduce the issue
• Verifying the development fixes and delivering the patches to the clients.
• Mentoring and providing technical assistance to the team members to ensure smooth product delivery.