PROFESSIONAL SUMMARY:

• ISTQB Certified QA professional with 11+ years of experience in Information Technology as QA Delivery Manager, QA Test Manager, QA Team Lead, Project Lead and QA Analyst (Manual and Automated Testing).
• Hands - on experience in creating QA Test Strategy, QA Test Plans, QA Test Cases and in executing QA Test Cases.
• Advanced knowledge in QA Methodologies, Software Testing Life Cycle, Software Development Life Cycle (SDLC) and Bug (Defect) Life Cycle.
• Extensive experience in Test Management, Test Coordination, Test planning, Resource Management, Risk Management, Vendor Management and Conflict Resolution.
• Experienced in Identifying and implementing QA process improvements to increase overall Product Quality, Productivity and Cost Reduction.
• Extensive experience in building, leading and coordinating competent team.
• Strong team Leadership and Management skills. Experienced in selecting, supervising, and developing Quality Assurance personnel.
• Managed, Motivated and Guided teams to meet project QA deliverables within tight deadlines. Experienced in working with global (London, Chennai, New York, Bombay) QA, Business and Development team.
• Experienced in managing and interacting with large size teams of technical testing QA professionals (typically up to 150+ people from both onshore and off-shore)
• Extensive experience in testing API, ETL process, Data Conversion from multiple source system to the target system.
• Extensive experience in Black Box Testing, Regression Testing, Functional Testing, User Acceptance Testing, Integration Testing, System Testing, Performance Testing, Sanity testing, Compatibility testing, Security testing and Database Migration Testing of client/server and Web Applications.
• Experience in SQL queries to perform backend testing and verify / modify user data. Experienced in testing web services using XML and HTTP.
• Motivated and hardworking with an ability to multi task/adapt and work within tight deadlines to ensure client requirements and expectations are met.
• Excellent Communication, Time Management, Analytical, Problem solving and Technical skills and the ability to work in a team as well as independently.

TECHNICAL SUMMARY:

Methodologies: Waterfall, Iterative, Agile, V-Model

Technologies / Tools: HP Quick Test Professional (HP QTP), HP LoadRunner, HP ALM, HP Quality Center (HP QC), WebLoad, Team Foundation Server (TFS), Microsoft Test Manager (MTM), VersionOne, Postman, SCTM, Quickbuild

Languages, OS, Database: C, C++, SQL, PL/SQL, .Net, Visual Basic 6, Java, HTML, VB Script, Java Script, Mainframes (TSO, SPUFI, ISPF, IMS, DB2), XML, ASP, Oracle 11i, SQL Server 6.0, AMDOCS, Batches, and MS - Access.

Other Applications: Internet Explorer, Netscape, Microsoft Office (Word, Excel, Power Point, Project, Visio), Outlook, Web logic 8.0, Cognos Reporting, Clarity PPM, and Front Page 2000, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential

QA Team Lead

• Leading, Managing, Mentoring and Assigning the task to the Global Testing Team (Manual and Automation) which also includes educating them on Agile Methodology
• Providing Estimates, Resource plans based on the Business requirement document
• Performing hands on testing of the Confidential (Collateral and Margin Management Solution) which helps firms to track and optimize their collateral book from one centralized workflow location.
• Validating the key features like Margin Calls, Agreement Management, Portfolio Reconciliation, Cash Collateral Management, Collateral Orders and Inventory.
• Responsible for final sign-off on all releases, ensuring QA has met a standard which includes regrouping with Development and Professional Services teams to ensure completion of Backlog.
• Participating on Daily Standup call, Sprint planning and Retrospective meeting and communicate the detail related to QA.
• Using UNIX environment for deploying an application, reviewing the log file for build related issues.
• Performed the testing of API using Postman tool.
• Using Quick build for downloading the release jar file for deployment, generating the release notes.
• Using the VersionOne for tracking Backlog, Defects, Testsets, Tasks, and Tests and for generating the report for the Project status.
• Using SCTM (Silk Central Test Management) for Creating / Executing test cases and for generating the Test Execution data for weekly management reporting.
• Establishing a QA team comprising employees, consultants and global personnel for testing ProtoColl product.
• Enforcing quality processes and methodologies across the IT division and become responsible for maintaining standards throughout the SDLC.
• Working with Human Resource on end to end hiring process which includes from reviewing and selecting the resume for interview, interviewing the selected candidate on required skills and finalizing for the role.

Confidential

Test Manager

• Leading, Managing, Mentoring and Assigning the task to the Global Testing Team which also includes educating them on Agile Methodology
• Reviewing Business Requirement, Functional Requirement, Data Mapping document, Architecture document and providing the feedback from testing perspective for Data Warehouse, Data Conversion and Regulatory projects in Compliance and AML portfolio.
• Preparing Project Test Strategy by defining the Levels and Types of Testing , Environments , Areas Responsible for testing , Roles and Responsibilities, Testing Project Plan , defect Management Process etc.
• Preparing Work Breakdown Structure, QA Test Strategy, QA Testing Project Plan, QA Effort Estimates and Resource Planning.
• Peer reviewing the QA Test Cases/Scenario for Configuration, Conversion, Integration, and Reporting streams and verifying identified defects through defect tracking tool 'HP ALM’.
• Working closely with Global Delivery Test team members, Business analysts and Developers in trouble shooting critical defects and effectively communicating to cross-functional team (Offshore and Near Shore) members on defect resolution.
• Participating in Daily Scrum Meeting (Agile Projects) and Weekly Meeting (Waterfall Projects) project meeting and providing QA status by highlighting risks, issues, concerns and delays.
• Facilitating Defect Triage meeting and informing Senior Management of Risks / Issues discovered while testing.
• Providing support to business team while performing UAT testing as a Test Manager and obtained UAT Completion Certificate from the business team for the completed features.
• Performing the Feasibility Analysis on possibility of Automation for the projects as needed basis.
• Creating/Reviewing a complex SQL queries for verifying the Data Conversion from Source system to Data Warehouse, Cognos Reports, and ETL process.
• Using Clarity for Forecasting of the Resources, Budget and for generating the Actual Vs Forecast report for the project.
• Generating consolidated Project Status report for Management meeting.

Confidential

IT Test/ Quality Manager

• Implemented TCoE (Testing Center of Excellence) recommendations on best practices for QA disciplines and recommended improvements to better these disciplines within TSS as a whole.
• Directed initiatives designed to support continual QA process (internal controls, procedures and best practices) improvements and integration with other activities.
• Oversaw all test events and deliverables (Estimates, Test Strategy, Test Plan, Test Cases, Sign-off, and Test Closure report) from 150+ TSS resources (Onshore/Offshore).
• Developing and maintaining work plan - including budget and resource requirements - for overall TSS team.
• Created a FARE (Financial Actuals Resourcing Estimates) template to capture end to end TSS tracking from Estimates, Resource Forecasting, Financial Forecasting, Financial Actuals and Financial Variance for the projects, portfolios and overall TSS based on the Clarity data.
• Overseeing multiple projects (100+) initiatives and involved in moderate to high-risk projects under multiple portfolios (AML, CL, FATCA, RISK, FINANCE, HR, MARKETING, SOCIAL, CSS, MDM, AML, and COMPLIANCE) and generated the report from Clarity to verify the status.
• Reviewing the estimates provided by Manual, Performance and Automation team prior to sending it to Project Managers for the confirmation.
• Provided ongoing training to the new resources as needed basis on QA Processes, Procedures and Best Practices.
• Working directly with the vendors on resource (Onshore/offshore) demand for the projects.
• Verified the resources demand from the Clarity data. Monitored the Resources request from the PM on Clarity and allocated as needed basis.
• Created the Project in the Clarity using the standard Template and allocated the resources based on the role.
• Produced the Project Gantt chart from the Clarity and presented to the Management on weekly basis.
• Managed the Data Migration project from Time Tracking system to Clarity to have a consolidated view of overall Budget, Projects, and Resources.
• Verified and approved the timesheet of the resources in the Clarity.

Confidential

QA Delivery Manager

• QA point of contact for the company leadership and cross-functional teams.
• Served on the CMS Technology Leadership team as well as the CMS Technology Project Steering Committee
• Developed and maintained multi-year people strategy that supports and enables business & technology objectives ensuring the right skills in the right place at the right time. Ensured the right mix of Full Time / Contract / Vendor resources are within the team and ensuring workforce elasticity while maintaining core skills.
• Involved in a roadmap and financial planning with the Line of Business (LOB) executive.
• Managed 15-20 resources (including off-shore) and enforced quality processes and methodologies across the IT division and become responsible for maintaining standards throughout the SDLC.
• Defined roles and responsibility for QA team, developed professional development plans and succession plans for the QA technical resources, provided continuous feedback through coaching, mentoring, formal review on their performance and also coordinated appraisal.
• Implemented TCoE (Testing Center of Excellence) recommendations on best practices for QA disciplines and recommended improvements to better these disciplines within TSS as a whole.
• Performed continuous assessment & process improvement of testing and quality practice.
• Identified project risks and took appropriate risk mitigation actions.
• Played key role in making possible to move to Agile Scrum methodology, customized the QA process as required and rolled out an ALM tool (TFS, MTM) to support Agile Scrum methodology.
• Actively worked with Technology VP in determining QA team budget.
• Responsible for QA budget, quality of Testing Activities and Deliverables, Resource On-boarding and Test Management.
• Responsible for Gathering and Understanding Project Requirements and preparing QA Effort Estimates, Test Plans and Assigning suitable resources.
• Responsible for working with Business, Project Manager, Development Lead to plan QA tasks, schedule, milestones and test effort estimation.
• Prepared/peer-reviewed QA Schedule, QA Test Strategy, QA Test Plan, QA Test Cases and QA Sign-off for the projects.
• Identifying and interviewing new QA resources (full-time and contract), based on the project requirements.
• Created Project in Clarity using the Standard Template, Allocated Resources to the project, verified the Forecasted Vs Actuals per project.
• Generated data from the Clarity as needed basis and customized the report based on need.
• Verify and approve the timesheet of the resources in the Clarity.

Confidential

QA Team Lead

• Procured QA software tools, developed QA procedures and established Quality Assurance Methodologies and standards in order to mentor the understanding of quality objectives.
• Rolled out an ALM tool (HPQC) and customized various workflows and custom fields to support the Recovery Projects.
• Enforced quality processes and methodologies across the IT division and became responsible for maintaining standards throughout the SDLC. Prepared and provided breakdown of QA tasks and time estimates for project planning.
• Built and managed the team of 10 technical QA resources (8 in house and 2 offshore) with deliverables that range from training sessions to setting up the environment and accesses.
• Managed vendor testing resources in performing testing tasks including Test Preparation, Test Execution and Reporting.
• Prepared and provided SQL script to the project team to make the test data ready for Test Execution on Data Conversion project.
• Supported the extraction, transformation and load process (ETL) for a Data Warehouse from legacy system.
• Managed, guided and trained test team members. Planned and scheduled test timelines and assigned work items to the test team members.
• Prepared Test Strategy by defining the Levels and Types of Testing , Environments , Areas Responsible for testing , Roles and Responsibilities, Testing Project Plan , defect Management Process etc.
• Prepared Work Breakdown Structure, QA Test Strategy, QA Testing Project Plan, QA Effort Estimates and Resource Planning.
• Peer reviewed the QA Test Cases and verified identified defects through defect tracking tool 'HP Quality Center'.
• Involved in life cycle of Data Migration process starting from requirement gathering, data analysis, data mapping, development and reconciliation.
• Worked closely with Test team members, Business analysts and Developers in trouble shooting critical defects and effectively communicated to cross-functional team members on defect resolution.
• Participated in weekly project meeting and provided QA status by highlighting risks, issues, concerns and delays.
• Facilitated Defect Triage meeting informed Senior Management of Risks / Issues discovered while testing.
• Mentored and coordinated team for successful test deliverables as scheduled
• Provided support to business team while performing BAT testing for the production release. Obtained BAT Sign-Off from the business team for the completed features.
• Managed the Clarity Data Migration project from Legacy system to Clarity.
• Participated in staff recruitment, both full-time and contracting.

Confidential

QA Team Lead/ Project Lead

• Managed 8 to 10 technical resources as well as authored Statement of Work for multiple projects on multiple platforms.
• Prepared the schedule for the Project team in the MS Project and presented to the Management team.
• Driven testing to completion by following test schedules and tracked testing progress throughout.
• Conducted Project team status meetings regularly and facilitated test issue resolutions.
• Managed software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
• Reviewed Business Requirements, Functional Requirements, Business Strategies and provided feedbacks and Sign-off.
• Developed Test Plans and managed development and execution of test cases and tracked identified defects through defect tracking tool 'HP Quality Center'.
• Verified ETL and data into the Data Warehouse by Updating, Inserting, and Deleting data into the table using SQL queries.
• Prepared QA SDLC Metrics for the project and updated throughout the project life-cycle.
• Regression tested impacted modules of the application after defect fix.
• Provided defect and test status reports to the project management team weekly.
• Peer-reviewed all test cases and scenarios to ensure they adequately cover the system requirements and business process flows by creating Requirement Traceability Matrix (RTM).
• Prepared and updated the scripts for Performance Testing in LoadRunner and WebLoad.
• Performed Regression testing using HP Quick Test Professional (HP QTP) tool and provided the statistics.
• Tested for network integrity between different applications and tested the flow of data between different applications.
• Created robust test cases as they can handle both positive and negative input data.
• Worked on multiple tasks at a time and managed and prioritized effectively.
• Reviewed and analyzed BRD, FRD, TDD, and Unit Test Cases to ensure they are precise and accurate for testing, and to implement test plans and test cases.

Confidential

Quality Assurance Analyst

• Gathered Business Requirements, Functional Requirements, and Business Strategies for creating Test Plan and Test Cases.
• Used Mercury Quality Center as Centralized Repository for the Functional, Regression, GUI Testing and as a defect management tool. All the defects were communicated to the developers with proper severity and priority.
• Tested for network integrity between different applications and the flow of data between different applications.
• All the testing was performed in SDF (System Development Facility) & IST (Integration & System Testing) Environment.
• Created and updated test data in AS400 for testing as required. Used SQL to perform the Backend Testing.

Confidential

Quality Assurance Analyst

• Created detailed Test Scenarios and Test cases according to the Business/functional requirements.
• Created both positive and negative test cases according to the Business Rules and Business Strategies.
• Created different kinds of loan in Internet Portal, Originate, OLBB and CASPER.
• Did the verification of loan and changed the status to Pending, Approved, and Conditionally Approved.
• Ran the credit check of the client for the loan purpose in Confidential Canada and Trans Union Canada.
• Created Test data for Testing as required. Changed Personal client to non-personal client and non-personal client to personal client as required for execution.
• Performed Functional Testing, System Testing, GUI Testing and Performance Testing on web application.
• Participated in daily triage meeting to discuss about the status of defect.
• Worked closely with Test Data specialist (TDS) and prepared the test data as required.
• Created Functional/System Test Details & Sign-Off document.
• Prepared, Updated and Executed test cases using Mercury Quality Center 8.2 and Generated and provided Execution Status and Defect Reports to Management team using Mercury Quality Center.
• Changed Personal client to non-personal client and non-personal client to personal client as required for execution.
• Testing done is SDF (System Development Facility) & IST (Integration & System Testing) Environment.
• Provided weekly status reports to the management on Test Execution.

Confidential

Quality Assurance Analyst

• Created and Executed Test Cases based on Test Plan and Functional Requirement Document and Analyzing the Test Results. Compared the Executed Results to Expected Results after execution.
• Created the BAN in Vision 21 & checked the Port Out/Port in status while porting is in progress.
• Did the Port Eligibility Check of Phone Number in Rogers.com. Checked the Status for the valid phone number in FidoZone / ClientZone.
• Performed Functional, System testing on web application and Functional testing on CSM (Amdocs) screen.
• Worked closely with test-data specialist to identify the data that has to be used in the database for both Rogers and Sprint systems. Extensively used SQL queries to retrieve data from mainframes.
• Responsible for preparing the conversion test data for the AMDOCS.
• Extensively used SPUFI and ISPF to pull the data from the mainframes and use it for AMDOCS. Extensively used TSO session in mainframes to View, Edit, Utilities and to perform batch jobs.
• Created input and output datasets to extract data into flat files for data comparison. Verified that files received in text format are formatted and inserted in a proper template.
• Responsible for auditing the file received in text and performing the data cleansing whenever necessary. Manually tested the data which were changed and entered in Vision21 properly.
• Used UNIX commands to retrieve the data for different systems. Provided detail Audit Reports after each cycle.
• Verified data in AS400 and also checked that the account is locked while the migration was on process.